接打电话常用英语

1， 问好与自我介绍
Hello, this is sun oasis company. general manager office allen speaking
您好，这里是新能源公司总经办艾伦
What can I help you? 我能为您做些什么呢？
Who do you wish to talk to? 您要找谁？
*由于时差关系，一般不用Good morning. Good afternoon. 这样的具有时
间限制的问候语，除非对方先这样问候，用同样的句子回复即可。

2， 记录与解决问题
May I have your name sir madam? 先生女士 您能告诉我您的名字么？
*避免用what’s your name? 这个句子 我们不是FBI
I am sorry, could you tell me how to pronounce your name again? 对不起，
您能再念一遍您的名字么？
Can you spell it? 您能拼写一下您的名字么？
Can you leave your phone number please? 您能留一下您的电话号码么？
I am sorry, I can’t catch you. pardon? I beg your pardon. 对不起，我跟不
上您，能重复一下么？
Could you speak a little more slowly, please? 您能稍微说慢一点么？
I am sorry, but I don’t know that name. 对不起， 我不认识这个人。
You must have the wrong number. 您一定是拨错号码了。
I will just find out for you. 我给您看看他在不在。
Will you hold the line, please? 您能稍等一会儿么？

Are you still there? 喂，您没挂断吧？
I am sorry, Mr. Zhang is out right now. he is in a meeting right now. 对不
起，张先生现在不在。他正在开会。
Would you like to leave a message? 您要留言么？
Can I take a message for him? 需要我转告么？
He is not here, and I am sorry I can’t put you through to him her. Would you
like me to give you his her phone number? 他不在，我很抱歉我无法帮您
接通他的电话，您需要我告诉您他的电话号码么？
To miss zhao, at 7654321. 赵小姐的电话是7654321.

3， 结束与致谢
It is my pleasure to talk with you. It was nice to talking with you. 能与您通
话是我的荣幸。
Thank you，sir madam.！ 谢谢！
Goodbye！再见！

4， 对话练习
--Hello?
--Hello. Is this 1234567? I’d like to speak to Mr. Zhang, please.
--I am sorry, he is out right now.
--May I know when he will be back?
--I don’t know. This is his secretary speaking. Can I take a message for him?
--Thank you, please tell him to be at the airport one hour before tomorrow
afternoon.
--OK. I will let him know as soon as he come back. But, may I have your
name, please?
--This is----Thank you, bye.
--Bye.