餐饮酒店宾馆服务行业英语大全(中英文对照表)

住宿篇1 welcome to 欢迎到来
前台： bellboy 行李员，旅客服务员
company 陪伴，同伴 madam 夫人，女士，太太
single room 单人房 trip 旅行，旅程
double room 双人房 take care of管理，照看
intend 想要，打算 baggage 行李，
party （参加共同活动的）一批，一carry 运送，手提
组，一组人 suitcase 手提箱，衣箱
date 日期，日子 show 带领，指引，给 看
kind 种，类 lead 带领，引领，领路
bath 浴室 give sb.a hand帮...的忙
shower 淋浴 allow 允许，准许
suggest 建议，提出（意见，计划）performance 演出
等 acrobatic 杂技的
popular 受欢迎的，大众（或某种人）prefer 更喜欢
喜爱的 exchange 兑换，（货币）交换
tourist 旅行者，游览者，观光者 bill 钞票，纸币
famous 著名的，出名的 currency 货币
tourist attraction 旅游胜地 according to根据...所说，按照
history 历史 equivalent 相等的，相当的
direction 方向，方位 note 纸币
well-known 出名的，众所周知的 sign 签名，署名
scene 景色，景象 exchange memo 兑换水单
attractive 有吸引人的，引起兴趣的 counter 柜台
possible 可能的
regulation 规则，规章，法规
noise 噪音，嘈杂声
several 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
housemaid 客房服务员
release 再出租
measure 措施，方法
suite （一套）房间 wish 愿，希望
deluxe 豪华的 pleasant 令人愉快的，舒适的
presidential 总统的，总统职务的 enjoy 享受
available 可用的，合用的，可得到的，a good time 快乐时光
可到达的 pleasure 快乐，愉快，高兴
fully 完全地，彻底地 not at all 不用谢，没关系
name 名字，姓，姓名，名称 mention 提及，提到
address 地址 registration登记，注册
the phone number 电话号码 at one's service 为...服务
be able to 能，会 behind 在后面，在...背后
guarantee 保证，担保，包，管 remember 记住，记得
occupancy 占有，占用 return 送还，还归
peak 最高的，高峰的 firmly 稳固地
arrival 到来，到达 go to bed 上床睡觉
departure 启程，离开，出发 check 检查，核对
book 预定，定 list 名单，一览表
hotel 旅馆 fill to 填写
offer 提出，提供 form 表格
discount 折扣 have a look 看一看
vacancy 空，空房间 passport 护照
solid 全部地 mind 介意，反对
be full up 全满 fill out 填写
include 包括，包含 prepare 准备，预备
major 较大范围的，主要的 key card 出入证
international 国际的，世界的 seat 座位
provide with 提供 file 档案
mini-bar 小冰柜 identification身分的证明
sort 种类，类别 straight 马上，立刻
price 价格，价钱 separately 单独地
dollar 美元 opposite 在...的对面
service 服务，服侍 gift 礼品，礼物
of course 当然 elevator [美]电梯
rate 价格，费用 directly 直接地
tax extra 另加税金 straight 笔直的
look forward to 期待，希望 traffic 交通
receive 接待，接见，欢迎 distance 直接地
guest 旅客，宿客 intersection 交叉点，十字路口

interest 兴趣
dynasty 王朝，朝代
classical 古典的
architecture建筑风格
exquisite 精致的，精巧的
artistic value 艺术价值
chance 机会
feast one's eyes让某人一包眼福
typical 典型的，代表性的
pearl 珍珠
The Jade Buddha Temple 玉佛寺
what's more 另外
construction建造，构造，结构
magnificent 壮丽的，宏伟的
enjoy 欣赏，喜爱
stamp 邮票
stick 粘贴，张贴
envelope 信封，封套
sticker 背后有粘胶的标签
ticket 票
airline 航空公司
wonder 想知道
consider 考虑，细想
in advance 预先
economy 经济
time- table 时刻表
flight 班机
airport 机场
国外生活必备英文词汇全搜索－住
宿篇2
rear stalls 戏院正方后座
in order 妥当，就绪
suppose 猜想，料想，想象
matinee 日戏
dress circle戏院的二楼厅
cancel 取消
except 除...之外
1
prohibit 禁止，阻止 understaffed人员太少的，人员不足的
government 政府 accommodation cost 宿费
information 信息 cashier 出纳
bottom line 底线 check in 入住登记
endorse 在（支票等）背面签名，背check out 办理退房手续
书 deluxe suite豪华套间
signature 签名，署名 dining hall 餐厅
top line 头一行 double room 双人间
receipt 收据，收条 foreign exchange counter 外币兑换处
amount 数额 hotel directory 旅馆指南
certificate 单据 hotel lobby 饭店大堂
purchase 买，购买，购置，所购物 hotel rates 房价
countersign 副署，连署 information desk 总台
in duplicate（正副）一式两份 porter 行李员
policy 政策，方针 reservation desk 预定处
understand 懂，理解 room charge sheet 房价表
awfully 非常，很 room with bath 带有浴室的客房
describe 描绘，叙述，形容 room with good ventilation 通风良好
apologize 道歉 的客房
trouble 麻烦，烦恼 single room 单人间
manager 经理 suite 套间
solve 解决 telephone operator 总机接线员
carelessness粗心，疏忽，粗枝大叶 in touch with 联系，接触
advise to 劝... as soon as 一...就...
inconvenience 不方便 try one's best 努力，尽力
toilet 洗室 possible 可能的
sincerely 真诚地，诚恳地，真挚地 regulation 规则，规章，法规
previous 先的，前的 noise 噪音，嘈杂声
occupant 占有人，占用者，居住者 several 几个，数个
access 进入 misunderstand 误会，误解
responsible 有责任的，（应）责任的 explain 解释，说明
necklace 项圈，项链 relax 放松
safety box 保险柜 calm 使平静，使镇定
arrange 安排 in charge 主管
in touch with 联系，接触 housemaid 客房服务员
as soon as 一...就... release 再出租
try one's best 努力，尽力 measure 措施，方法

understaffed人员太少的，人员不足的 breast of deer 鹿脯
accommodation cost 宿费 beche-de-mer; sea cucumber 海参
cashier 出纳 sea sturgeon 海鳝
check in 入住登记 salted jelly fish 海蜇皮
check out 办理退房手续 kelp, seaweed 海带
deluxe suite豪华套间 abalone 鲍鱼
dining hall 餐厅 shark fin 鱼翅
double room 双人间 scallops 干贝
foreign exchange counter 外币兑换处 lobster 龙虾
hotel directory 旅馆指南 bird's nest 燕窝
hotel lobby 饭店大堂 roast suckling pig 考乳猪
hotel rates 房价 pig's knuckle 猪脚
information desk 总台 boiled salted duck 盐水鸭
porter 行李员 preserved meat 腊肉
reservation desk 预定处 barbecued pork 叉烧
room charge sheet 房价表 sausage 香肠
room with bath 带有浴室的客房 fried pork flakes 肉松
room with good ventilation 通风良好BAR-B-Q 烤肉
的客房 meat diet 荤菜
single room 单人间 vegetables 素菜
suite 套间 meat broth 肉羹
telephone operator 总机接线员 local dish 地方菜
国外生活必备英文词汇全搜索－饮Cantonese cuisine 广东菜
食篇1 set meal 客饭
餐具： curry rice 咖喱饭
coffee pot 咖啡壶 fried rice 炒饭
coffee cup 咖啡杯 plain rice 白饭
paper towel 纸巾 crispy rice 锅巴
napkin 餐巾 gruel, soft rice , porridge 粥 —
table cloth 桌布 noodles with gravy 打卤面
tea -pot 茶壶 plain noodle 阳春面
tea set 茶具 casserole 砂锅
tea tray 茶盘 chafing dish, fire pot 火锅
caddy 茶罐 meat bun 肉包子
dish 碟 shao-mai 烧麦
plate 盘 preserved bean curd 腐乳
saucer 小碟子 bean curd 豆腐
rice bowl 饭碗 fermented blank bean 豆豉
chopsticks 筷子 pickled cucumbers 酱瓜
soup spoon 汤匙 preserved egg 皮蛋
knife 餐刀 salted duck egg 咸鸭蛋
cup 杯子 dried turnip 萝卜干
glass 玻璃杯 西餐与日本料理：
mug 马克杯 menu 菜单
picnic lunch 便当 French cuisine 法国菜
fruit plate 水果盘 today's special 今日特餐
toothpick 牙签 chef's special 主厨特餐
中餐： buffet 自助餐
bear's paw 熊掌 fast food 快餐

specialty 招牌菜
continental cuisine 欧式西餐
aperitif 饭前酒
dim sum 点心
French fires 炸薯条
baked potato 烘马铃薯
mashed potatoes 马铃薯泥
omelette 简蛋卷
pudding 布丁
pastries 甜点
pickled vegetables 泡菜
kimchi 韩国泡菜
crab meat 蟹肉
prawn 明虾
conch 海螺
escargots 田螺braised beef 炖牛肉
bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋
over 煎两面荷包蛋
fried egg 煎蛋
over easy 煎半熟蛋
over hard 煎全熟蛋
scramble eggs 炒蛋
boiled egg 煮蛋
stone fire pot 石头火锅
sashi 日本竹筷
sake 日本米酒
miso shiru 味噌汤
roast meat 铁板烤肉
sashimi 生鱼片
butter 奶油
冷饮：
beverages 饮料
soya-bean milk 豆浆
syrup of plum 酸梅汤
tomato juice 番茄汁
orange juice 橘子汁
coconut milk 椰子汁
asparagus juice 芦荟汁
grapefruit juice 葡萄柚汁
vegetable juice 蔬菜汁
ginger ale 姜汁
sarsaparilla 沙士
soft drink 汽水
coco- cola (coke) 可口可乐
tea leaves 茶叶
black tea 红茶
jasmine tea 茉莉(香片)
2
tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶
honey 蜂蜜
chlorella 绿藻
soda water 苏打水
artificial color 人工色素
ice water 冰水
mineral water 矿泉水
distilled water 蒸馏水
long-life milk 保久奶
condensed milk 炼乳; 炼奶
cocoa 可可
coffee mate 奶精
coffee 咖啡
iced coffee 冰咖啡
white coffee 牛奶咖啡
black coffee 纯咖啡
ovaltine 阿华田
chlorella yakult 养乐多
essence of chicken 鸡精
ice-cream cone 甜筒
sundae 圣代; 新地
ice- cream 雪糕
soft ice-cream 窗淇淋
vanilla ice- cream 香草冰淇淋
ice candy 冰棒
milk-shake 奶昔
straw 吸管
国外生活必备英文词汇全搜索－饮
食篇2
水果：
pineapple 凤梨
watermelon 西瓜
papaya 木瓜
betelnut 槟榔
chestnut 栗子
coconut 椰子
ponkan 碰柑
tangerine 橘子
mandarin orange 橘
sugar-cane 甘蔗
muskmelon 香瓜
shaddock 文旦
juice peach 水蜜桃
pear 梨子
peach 桃子
carambola 杨桃
cherry 樱桃
persimmon 柿子
apple 苹果
mango 芒果
fig 无花果
water caltrop 菱角
almond 杏仁
plum 李子
honey-dew melon 哈密瓜
loquat 枇杷
olive 橄榄
rambutan 红毛丹
durian 榴梿
strawberry 草莓
grape 葡萄
grapefruit 葡萄柚
lichee 荔枝
longan 龙眼
wax-apple 莲雾
guava 番石榴
banana 香蕉
熟菜与调味品：
string bean 四季豆
pea 豌豆
green soy bean 毛豆
soybean sprout 黄豆芽
mung bean sprout 绿豆芽
bean sprout 豆芽
kale 甘蓝菜
cabbage 包心菜; 大白菜
broccoli 花椰菜
mater convolvulus 空心菜
dried lily flower 金针菜
mustard leaf 芥菜
celery 芹菜
tarragon 蒿菜
beetroot, beet 甜菜
agar-agar 紫菜
lettuce 生菜
spinach 菠菜
leek 韭菜
caraway 香菜
hair-like seaweed 发菜
preserved szechuan pickle 榨菜
salted vegetable 雪里红
lettuce 莴苣
asparagus 芦荟
bamboo shoot 竹笋
dried bamboo shoot 笋干
chives 韭黄

ternip 白萝卜 green pepper 青椒
carrot 胡萝卜 paprika 红椒
water chestnut 荸荠 star anise 八角
ficus tikaua 地瓜 cinnamon 肉挂
long crooked squash 菜瓜 curry 咖喱
loofah 丝瓜 maltose 麦芽糖
pumpkin 南瓜 糖与蜜饯：
bitter gourd 苦瓜 jerky 牛肉干
cucumber 黄瓜 dried beef slices 牛肉片
white gourd 冬瓜 dried pork slices 猪肉片
gherkin 小黄瓜 confection 糖果
yam 山芋 glace fruit 蜜饯
taro 芋头 marmalade 果酱
beancurd sheets 百叶 dried persimmon 柿饼
champignon 香菇 candied melon 冬瓜糖
button mushroom 草菇 red jujube 红枣
needle mushroom 金针菇 black date 黑枣
agaricus 蘑菇 glace date 蜜枣
dried mushroom 冬菇 dried longan 桂圆干
tomato 番茄 raisin 葡萄干
eggplant 茄子 chewing gum 口香糖
potato, spud 马铃薯 nougat 牛乳糖
lotus root 莲藕 mint 薄荷糖
agaric 木耳 drop 水果糖
white fungus 百木耳 marshmallow 棉花糖
ginger 生姜 caramel 牛奶糖
garlic 大蒜 peanut brittle 花生糖
garlic bulb 蒜头 castor sugar 细砂白糖
green onion 葱 granulated sugar 砂糖
onion 洋葱 sugar candy 冰糖
scallion, leek 青葱 butter biscuit 奶酥
wheat gluten 面筋 rice cake 年糕
miso 味噌 moon cake 月饼
seasoning 调味品 green bean cake 绿豆糕
caviar 鱼子酱 popcorn 爆米花
barbeque sauce 沙茶酱 chocolate 巧克力
tomato ketchup, tomato sauce 番茄酱 marrons glaces 糖炒栗子
mustard 芥茉 国外生活必备英文词汇全搜索－饮
salt 盐 食篇3
sugar 糖 牛排与酒：
monosodium glutamate , gourmet
breakfast 早餐
powder 味精
lunch 午餐
vinegar 醋
brunch 早午餐
sweet 甜
supper 晚餐
sour 酸
late snack 宵夜
bitter 苦
dinner 正餐
lard 猪油
ham and egg 火腿肠
peanut oil 花生油
buttered toast 奶油土司
soy sauce 酱油
French toast 法国土司

muffin 松饼
cheese cake 酪饼
white bread 白面包
brown bread 黑面包
French roll 小型法式面包
appetizer 开胃菜
green salad 蔬菜沙拉
onion soup 洋葱汤
potage 法国浓汤
corn soup 玉米浓汤
minestrone 蔬菜面条汤
ox tail soup 牛尾汤
fried chicken 炸鸡
roast chicken 烤鸡
steak 牛排
T-bone steak 丁骨牛排
filet steak 菲力牛排
sirloin steak 沙朗牛排
club steak 小牛排
well done 全熟
medium 五分熟
rare 三分熟
beer 啤酒
draft beer 生啤酒
stout beer 黑啤酒
canned beer 罐装啤酒
red wine 红葡萄酒
gin 琴酒
brandy 白兰地
whisky 威士忌
vodka 伏特加
on the rocks 酒加冰块
rum 兰酒
champagne 香槟
其他小吃：
meat 肉
beef 牛肉
pork 猪肉
chicken 鸡肉
mutton 羊肉
bread 面包
steamed bread 馒头
rice noodles 米粉
fried rice noodles 河粉
steamed vermicelli roll 肠粉
macaroni 通心粉
bean thread 冬粉
bean curd with odor 臭豆腐
flour-rice noodle 面粉
3
noodles 面条
you?
instinct noodles 速食面
***饭店，前厅。您找谁？
vegetable 蔬菜
9、Sorry, I’ve dialed the wrong number.
crust 面包皮
对不起，我拨错号了。
sandwich 三明治
10、May I speak to your general
toast 土司
manager?
hamburger 汉堡
能和你们总经理说话吗？
cake 蛋糕
Speaking.
spring roll 春卷
我就是。
pancake 煎饼
11、Sorry, he is not in at the moment.
fried dumpling 煎贴
对不起，他现在不在。
rice glue ball 元宵
Would you like to leave a message?
glue pudding 汤圆
您要留口信吗？
millet congee 小米粥
12、Pardon.
cereal 麦片粥
对不起，请再说一遍，好吗？
steamed dumpling 蒸饺
I beg your pardon.
ravioli 馄饨
对不起，请再说一遍，好吗？
饭店交流用语之欢迎、问候用语
饭店交流用语之祝贺用语
1、Good morning(afternoon, evening),
13、Congratulations!
sir(madam)
祝贺您！
早上（下午、晚上）好，先生（夫人）。
14、Happy birthday!
2、How do you do?
生日快乐！
您好！（初次见面）
15、Happy new year!
Glad to meet you.
新年快乐！
很高兴见到您。
16、Merry Christmas!
3、How are you?
圣诞快乐！
您好吗？
17、Have a nice holiday!
Fine, thanks. And you?
假日快乐！
很好，谢谢。您好吗？
18、Wish you every success!
4、Welcome to our hotel (restaurant,
祝您成功！
shop).
答谢和答应语:
欢迎到我们宾馆（餐厅、商店）来。
19、Thank you (very much).
5、Wish you a most pleasant stay in our
谢谢您（非常感谢）。
hotel.
20、Thank you for your advice
愿您在我们宾馆过得愉快。
(information, help)
6、I hope you will enjoy your stay with
感谢您的忠告（信息、帮助）。
us.
21、It’s very kind of you.
希望您在我们宾馆过得愉快。（客人谢谢，您真客气。
刚入店时） 22、You are welcome.
I hope you are enjoying your stay with
不用谢。
us.
希望您在我们宾馆过得愉快。（客人
23、Not at all.
不用谢。
在饭店逗留期间）
Don’t mention it.
I hope you have enjoyed your stay with
us.
不用谢。
希望您在我们宾馆过得愉快。（客人
24、It’s my pleasure.
离店时）
非常高兴为您服务。
7、Have a good time!
(With pleasure.)
(My pleasure.)
祝您过得愉快！
25、I am at your service.
8、***hotel, front desk. Can I help
乐意为您效劳。

26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I’m sorry.
很抱歉。
28、Excuse me.
对不起。
29、I’m sorry, It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting.
对不起，让您久等了。
31、Sorry to interrupt you.
对不起，打扰您了。
32、I’m sorry about this.
对此表示抱歉。
33、I apologize for this.
我为此道歉。
34、That’s all right.
没关系。
35、Let’s forget it.
算了吧。
饭店交流用语之征询和指路用语
36、Can(May)I help you?
我能帮您什么吗？
Yes, please.
好的。
37、What can I do for you.
我能为您干点什么？
38、Is there anything I can do for you?
有什么能为您效劳的吗？
39、Just a moment, please.
请稍等一下。
40、May I use your phone?
我能借用您的电话吗？
Certainly.
当然可以。
Yes, of course.
当然可以。
41、Go upstairsdownstairs.
上楼下楼。
42、It’s on the second (third) floor.
在二（三）楼。
43、Excuse me.
对不起。
Where is the washroom (restroom,
elevator)?
请问盥洗室（休息室、电梯）在哪儿？
This way, please.
请这边走
Turn left right.

往左转右转。
45、It’s in the lobby near the main
entrance.
在大厅靠近大门。
46、It’s in the basement at the end of
the corridor.
在地下室走廊尽头。
饭店交流用语之提醒和告别用语
47、Mind(Watch)your step.
请走好。
48、Please be careful.
请当心。
49、Please don’t leave anything behind.
请别遗忘您的东西。
50、Don’t worry.
别担心。
51、Take it easy.
放心好了。
52、Please don’t smoke here.
请不要在这边抽烟。
53、Goodbye.
再见。
54、See you late.
再见。
55、Good night.
晚安。
56、See you tomorrow.
明天见。
57、Goodbye and thank you for
coming.
再见，谢谢您的光临。
58、Goodbye and hope to see you
again.
再见，希望再见到您。
59、Have a nice trip!
一路平安！
60、Wish you a pleasant journey! Good
luck!
祝您旅途愉快！祝您好运！
饭店交流用语之前厅和客房部用语
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room
number?
您能告诉我您的名字与房间号吗？
3、Here is your room key.
给您房间钥匙。
4、Please pay at the cashier’s desk over
there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
6、Housekeeping, may I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in
the laundry bag behind the bathroom
door.
请把要洗的东西放在浴室门后的洗
衣袋中。
8、I hope I’m not disturbing you.
我希望没有打扰您。
9、One moment, madam. I’ll bring
them to you right away.
等一会儿，夫人。我马上送来。
10、I’ll send for an
electrician( doctor, ……)
我给您请电工（大夫……）。
餐饮部：
11、Sit down, please. Here is the menu.
请坐，给您菜单，先生。
May I take your order, sir?
您要点菜吗？
12、What would you like to have,
coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine
with you dinner?
您用餐时要喝点酒吗？
14、Service hours are:
（餐厅）供应时间是：
7: 9: breakfast.
早餐7点到9点。
11:1: lunch.
午餐11点半到1点半。
6: 8: dinner.
晚餐6点半到8点半。
15、Here is the bill. Please sign it.
这是您的账单，请签字。
饭店交流用语之销售用语
005-1-4 15:40:12
1、What kind of rooms(foods) would
you like to have?
您需要什么样的房间（吃什么样的
菜）？
2、Here is a brochure of our hotel and
tariff.
这是介绍我们饭店的小册子和价目
4
表。
3、We’ll give you a 10%(ten percent )
discount.
我们给您九折优惠。
4、We’ll offer tour guides
complimentary breakfasts.
我们给陪同提供免费早餐。
5、We accept your terms.
我们接受您的条件。
6、May I introduce myself?
让我介绍我自己。
7、May I present you a litter souvenir?
请接受我们的一点小纪念品。
8、Let’s drink to our friendship!
为我们的友谊干杯！
9、Let me propose a toast to the health
of our guests!
建议为在座客人的健康干杯！
10、Cheers!(Bottoms!)
干杯！
11、How do you like Chinese food?
您喜欢中国菜吗？
12、What do you think of our service?
您对我们的服务有什么意见？
13、Thank you for your
comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建
议）。
14、I’m afraid it’s against the hotel’s
regulations.
这是违反饭店规章制度的。
15、In our hotel we don’t accept tips.
我们饭店是不收小费的。
It’s our pleasure to serve our guests
well.
我们为能为客人服务好而感到高兴。
Thank you all the same.
然而，还是要谢谢您。
16、I’m afraid you’ll have to pay for
the damage.
您必须赔偿。
17、Thank you for telling us about it.
谢谢您告诉我们
I’ll look into the mater right away.
我马上去处理这件事情。
18、I assure you it wont happen again.
我保证此类事情不会再发生。
19、Please don’t worry, sir (madam)
先生（夫人），请不必担心。
I will send someone up to your room
right away.
我马上派人到你的房间去。
20、I can’t guarantee anything, but I’ll
try my best.
我不能保证，但我会尽力而为。
21、What can I show you.
您要买什么？
22、How do you like this fashion (color,
size, design )?
您喜欢这种款式（颜色、尺寸、图案）
吗？
23、The extra large size of this color is
out of stock.
这种颜色的特大号已经卖完了。
Please try us again tomorrow.
请明天再来看看。
24、They are altogether 175(one
hundred and seventy-five) Yuan.
共计175元。
You may pay in cash or with credit
card.
您可以付现金也可以用信用卡。
25、You have made a good choice, you
have very good taste.
您真会买东西，眼力真好。
宾馆英语之预订房间
1．I'd like to book a double room for
Tuesday next week．
下周二我想订一个双人房间。
2．What's the price difference？
两种房间的价格有什么不同？
3．A double room with a front view is
140 dollars per night，one with a rear
view is 115 ollars per night．
一间双人房朝阳面的每晚140美元，
背阴面的每晚115美元。
4．I think I'll take the one with a front
view then．
我想我还是要阳面的吧。
5．How long will you be staying？
您打算住多久？
6．We'll be leaving Sunday morning．
我们将在星期天上午离开。
7．And we look forward to seeing you
next Tuesday．
我们盼望下周二见到您。
8．I'd like to book a single room with
bath from the after-noon of October 4
to the morning of October 10．
我想订一个带洗澡间的单人房间，10

月4日下午到10月10日上午用。 B： What is the rate， please？ 欢迎光临。 I'm the doorman, sir． So you have got
9．We do have a single room available A： The current rate is＄50 per night． 16．So you have got altogether four altogether four pieces of baggage？
for those dates． B： What services come with that？ pieces of baggage？ B： Er． Maybe five, Margaret（C）？
我们确实有一个单间，在这段时间可A： For＄50 you'll have a radio， a 您一共带了4件行李，是不是？ A：Five？Oh, sorry． Let me have a
以用。 color television， a telephone and a 17． Let me have a check again． check again．
major international newspaper
10． What is the rate， please？ 让我再看一下。 C：Oh，no，Henry．Always poor
delivered to your room everyday．
请问房费多少？ 18．The Reception Desk is straight memory！We've got only four．
That sounds not bad at all．I'll take
ahead． 11．The current rate is＄ 50 per night．
B：
B：I see．
it．
现行房费是50美元一天。 接待处就在前面。 （To the doorman） Sorry，
Very good． Could you tell me your
19．After you, please． 12． What services come with that？
A：
boy． You're right． Four pieces．
name， sir， please？
这个价格包括哪些服务项目呢？ 你先请。 A： Never mind, sir． The Reception
13．That sounds not bad at all． I'll take
B： Yes， it is Moore．
20．Excuse me, where can I buy some Desk is straight ahead．After you，
A： How do you spell it， please？
cigarettes？ it． please．
听起来还不错。这个房间我要了。
B： It's M-O-O-R-E．
劳驾。我到哪儿可买到香烟？ B：Yes，thank you．
Dialogue B
14． By the way， I'd like a quiet room
A：M-O-O-R-E．And what is your
21．There is a shop on the ground
A： Excuse me． Where can I buy
away from the street if the is possible．
address，please？
floor．
some cigarettes？
顺便说一下，如有可能我想要一个不
B：It is 3600 Montague Boulevard，
一楼有个商店。
Hattiesburg，Mississiippi39401
临街的安静房间。 22．It sells both Chinese and foreign
B： There is a shop on the ground
U．S．A．． floor． It sells both Chinese and
Dialogue A
cigarettes．
A：Room Reservations．Good A： Excuse me， sir， but could you
在那儿可买到中国香烟和外国香烟。
foreign cigarettes．
afternoon． speak a little more slowly，please？
23．Can I also get some souvenirs
A：Can I also get some souvenirs
B：I'd like to book a double room for B：Sure，no problem．It's 3600 there？
there？
Tuesday next week． Montague Boulevard，Hattiesburg，
也可以买到纪念品吗？
B：Yes, sir．There is a counter selling
A：That's fine， sir． A double room Mississippi 39401 U．S．A．．Have you
24．There is a counter selling all kinds
all kinds of souvenirs．
for Tuesday， September12th， with a got it？ A： By the way, where is the men's
of souvenirs．
front view or rear view？ A：Yes，so it is 3600 Montague
有个柜台出售各种各样的纪念品。
room？
B：What's the price difference？ Boulevard，Hattiesburg，Mississippi
25．Excuse me, where is the
B：There is one at the end of the
A： A double room with a front view is 39401 U．S．A．． corridor．
restaurant？
140 dollars per night，one with a rear B： That's right． A：Thank you．
劳驾，请问饭厅在哪儿？
view is 115 dollars per night． A： What about your telephone
26．We have Chinese restaurant and a
B： You are welcome．
B：I think I'll take the one with a front number？
western－style restaurant．Which one
Dialogue C
A：Excuse me, where is the
view then． B：（601） 264-9716． By the way，
do you prefer？
A： How long will you be staying？
I'd like a quiet room away from the
我们有中餐厅和西餐厅，你愿意去哪
restaurant？
B：We have Chinese restaurant and a
B： We'll be leaving Sunday morning．
street if that is possible．
个？
A：A quiet room away from the street
27．I'd like to try some Chinese food
western-style restaurant．Which one do
A： That will be five nights，
you prefer？
sir．Thank you very much，and we look
is preferred．O．K．．We'll mail you
today．
A：I'd like to try some Chinese food
forward to seeing you next Tuesday．
a reservation card confirming your
今天我想尝尝中国菜。
booking as soon as possible．We look
Dialogue A
today．
B： Good． That's all settled
forward to your visit．
B： The Chinese restaurant is on the
then． Good-bye． （A car pulls up in front of Huatian
B：Thank you and good-bye．
second floor．
Hotel and a doorman
A： Good-bye．
A：Good-bye．
（A） goes forward to meet the guests A： What are the hours at the
Dialogue B
B and C, opening the door of the car
A：Advance Reservations．Can I help
Words and Expressions
restaurant？
settle v．解决
for them．）
you？ B：Breakfast 6: 0 to 9: 00 a.m. Lunch
available a．可得到的，有用的
A：Good evening，sir and
B：Yes，I'd like to book a single room 11: 30 a.m. to2: 00 p．m. Dinner 5: 30
confirm vt．使坚定，认可
madam．Welcome to our hotel．
with a bath from the afternoon of to 9: 00 p.m.
Mississippi n．密西西比（美国州
Mr Bell（B）: Thanks．Good evening．
October 4 to the morning of October
A：Thank you．
10． 名）
A：（Opening the trunk, taking out the B： You're welcome．
A： Yes， we do have a single room 宾馆英语之在宾馆门口
baggage and looking at the name on Words and Expressions
available for those dates． 15．Welcome to our hotel． the baggage tags） cigarette n．香烟、纸烟

5
souvenir n．纪念品，纪念物
corridor n．走廊
宾馆英语之在接待处 1
28．I want a double room with a bath．
我要一间有浴室的双人房。
29．How much a day do you charge？
每天收费多少？
30．It is hundred yuan a day including
heating fee， but excluding service
charge．
一百元一天，包括供暖费但不包括服
务费。
31．It's quite reasonable．
收费十分合理。
32．How long do you intend to stay in
this hotel？
您准备住多久？
33．Have you got through with the
check－in procedure？
你是否已经办妥住宿登记手续？
34． Can I book a single room for my
friend beforehand as he will arrive in
Shanghai tomorrow morning？
我能为我的朋友预订一间单人房
吗？他将于明天早上到达上海。
35．Would you mind filling in this
form and pay a hundred yuan in
advance for him．
请填好并预付一百元钱。
36．This is a receipt for paying in
advance．Please keep it．
这是预付款收据，请收好。
37．Have you any vacant（spare） room
in the hotel？
旅馆里有空余房间吗？
38．Sorry， we have no vacant（spare）
room for you． But I can recommend
you to the Orient Hotel where you may
get a spare room．
对不起，我们已经客满了。但是我可
以介绍您去东方饭店，那里有空余的
房间。
39．Good afternoon， my room number
is 321．Any mail for me？
下午好！我的房号是321。有我的信
吗？
40．Yes．You have two letters and one
telegram， also a message was left by a
lady before one hour．

有的。您有两封信和一封电报，一小B：That sounds very good！Can I book
2005-1-18 22:34:50

时前有一位小姐来电话留言给您。 the plane ticket（train ticket，ship
44．Yes， we do have a reservation for
41．I'll mail a letter to U．S．A．by ticket）here？
you．
airmail． A：Please go to the CAAC office to
我要寄一封航空信到美国。 book your plane ticket．If you want to
对了，我们这儿是有您预订的房间。
42．How much do I have to pay for book your train ticket or ship ticket，
45．Would you please fill out this form
while I prepare your key card for
you'd better go to the Shanghai
you？
you？
International TravelService．
我要付多少钱？
B： Could you tell me how many kinds
请您把这份表填好，我同时就给您开
43．A letter generally mails to
出入证，好吗？
of rooms do you have？
America—Europe—Africa by
airmail． First 20 grams is 20 yuan． A：There are single rooms， double
46．What should I fill in under ROOM
通常一封寄到美国、欧洲、非洲的航rooms， suites and deluxe suites in our
NUMBER？
空信，20克收费20元。 hotel． Every room is equipped with a
“房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you

bat hand a telephone．
later on．
Dialogue A
B：Oh，I see．Thanks．
（A：Receptionist B：Guest） 过会儿我来给您填上房间号码。
A：You are welcome．
B： I want a double room with a 48．You forgot to put in the date of

bath．How much aa day doyou your departure．
Dialogue C
charge？ （A： Guest B： Receptionist） 您忘了填写离店日期了。
A： It is a hundred yuan a day A：Good afternoon，my room number 49．And here is your key，
including heating fee but excluding
is 321．Any mail for me？ Mr．Bradley．Your room number is
service charge．
B：Yes．You have two letters and one 1420．
B：It's quite reasonable．
telegram， also a message was left by a 给您房间的钥匙，布拉德利先生。您
A：How long do you intend to stay in
lady before one hour． 的房间号码是1420。
this hotel？
A：Let me see who called…？ I have 50．It is on the 14th floor and the daily
B：I shall leave in a fortnight（half a
to make a phone call．Will you get me rate is＄90．
month）．
the party？ Here is the number． 房间在14层，每天的房费是90美元。
A：Have you got through with the
B： OK．Wait for moment．… Here is 51． Please make sure that you have it
check－in procedure？
your party． with you all the time．
B：Oh，yes，I'm going to fill in the form
A： Thank you．I'll mail a letter to 请务必随时带着它。
of registration right now．Can I book a
U． S． A．by airmail．How much do 52． My business negotiation has
single room for my friend before hand
I have to pay for you？
progressed much more slowly than I
as he will arrive in Shanghai tomorrow
B：A letter generally mall to America-
had expected．
morning？
我的业务谈判进行得比我原先预料
Europe- Africa by airmail．First 20
A：Sure．Here is the form for
的慢了许多。
grams is 20 yuan．Each additional
reservations．Would you mind filling in
20grams is 15 yuan．
53． I wonder if it is possible for me to
this form and pay hundred yuan in
A：Oh，I see．Thank you very much．
extend my stay at this hotel for two
advance for him．
days．

B：All right． This is one hundred yuan
Words and Expressions
我想知道是否可以让我在这儿多呆
to pay for my reservation．
heating fee 供暖费 两天。
A：Thank you．This is a receipt for
exclude vt．把……排除在外 54．I'll take a look at the hotel's
paying in advance．Please keep it．
reasonable a．（价钱）公道的，booking situation．

不贵的 我来查看一下本店房间的预订情况。
Dialogue B
fortnight n．十四日，两星期 55．I'm glad that we'll be able to accept
B： Have you any vacant（spare） room
procedure n．过程，步骤，程序 your extension re－quest．
in the hotel？
check－in procedure 住宿登记手续 很高兴我们有办法接受您延长住宿
A：Sorry，we have no vacant（spare）
registration n．登记，注册 的要求。
room for you． But I canre commend
deluxe suites 豪华套房 56． But I'm afraid that it will be
you to the Orient Hotel where you may
necessary for us to ask you to change
宾馆英语之在接待处 2
get as pare room．

6
with you all the need to show
rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到
it when you sign for your meals and
drinks in the restaurants and the
别的房间去。
also need to show it when
57． We have already let your room to
you collect your key from the
another gentleman．
Information Desk.
我们已经把您住的房间租给了另外
B： OK.I'll take good care of it.
一位先生。
A： And now if you are
58． That's no problem at all．
ready,y, I'll call the bell-boy
没问题。
and he'll take you to your room.

B： Yes, I'm you.
Dialogue A
A：I hope you enjoy your stay with us.
A： Good morning, sir. Can I help
B：I'll try.
you？

B：Good morning！I have a reservation
Dialogue B
for a single room with a bath here.
A：Good morning！Can I help you？
A： May I have your name, sir,
B：Good morning！ I'm lass
please？
in room 1208. My business negotiation
B：Bradley,John Bradley.
has progressed much more slowly than
I had makes it necessary
A：Just a moment, sir, while I look
for me to stay on here for another day.I
through our ,we do have a
wonder if it is possible for me to
reservation for you, Mr.
you please fill out this
extend my stay at this hotel for two
form while I prepare your key card for
days.
A： I'll take a look at the hotel's
you？
booking situation. Yes, sir,I'm glad that
B： I borrow your pen for a
we'll be able to accept your extension
minute, please？
re－ I'm afraid that it will be
A： you are.
necessary for us to ask you to change
B：What should I fill in under ROOM
rooms for the last two
NUMBER？
see,we have already let your room to
A： You can just skip that. I'll put in
another that acceptable
the room number for you later on.
to you？
B：（After he has completed the form）
B： Yes, that's no problem at all.
Here you are.I think I've filled in
A： Let me see… room 1111 Will be
everything correctly.
vacant. How about room1111？
A： Let me see…name, address,
B：That is fine.
nationality,for war ding address,
A：When would you like to move
passport number, place of issue,
tomorrow？
signature and date of
B： I don't know.
,here, forgot to
put in the date of your departure. Here
A：The new occupant will be checking
let me fill it in for are leaving
in a little after twelve.
on…？
B： That means I have to move out
B：Ocrober 24.
before 12. Let me see. I'll be leaving
A：Now everything's in here
for the negotiation at 9∶30 tomorrow
morning and I will not be returning to
is your key, room
number is 1420. It is on the14th floor
the hotel until sometime in the
and the daily rate is＄ is your
afternoon. So I'm going to have to do it
before I go to the ,I
key card with all the information on
think I will move at 9o'clock.
your booking, the hotel services and
A： Good.I will send a bellboy to your
the hotel rules and regulations on
room and help youwith your luggage at
make sure that you have it

9 o'clock. And please remember to
70． Do you mind if I put your luggage （After entering the room） B：From 3∶00 p．m．till midnight．And 您可以去打打台球、乒乓球、桥牌和
bring your key card to the reception
by the wardrobe？ A：Sir and madam，how do you like then，you might keep your valuables at 保龄球。
desk when you pass it tomorrow so that
我把您的行李搁在衣柜旁边好吗？ this room？It's just facing the the hotel's vault． 76．Is there a place where we can listen
I can change the room number on it.
71．By the way， could you tell me Shanghai gymnasium．It's also quite A：You give very good service in your to some music？
B：I you very much.
about your hotel service？ spacious． hotel．Thank you a lot． 有听音乐的地方吗？
A：Goodbye.
顺便问问，你能不能给我讲一下宾馆B：It's very cozy．I like it very much．

77． There is a music teahouse where

you can enjoy both classical music
服务的情况？ A： Do you mind if I put your luggage
Words and Expressions
Words and Expressions
F．C．=front desk clerk 前台职员
such as Beethoven，Mozart，Liszt，and

by the wardrobe？
nationality n．国籍
Dialogue A
B： It's OK．Thank you very much．
Shanghai Olympic Hotel 上海奥
mode rnmusic，while having some
forward v．发送，寄发
Bellboy： Is this everything， sir？
A： Sir and madam， if you need
林匹克饭店
Chinese tea or other soft drinks．
for warding address 转投地址
Visitor：Yes，that's everything． gymnasium n．体育馆
有个音乐茶座，您可以一边欣赏古典
something， just call me over the
passport n．护照
Bellboy：Follow me，please．
音乐，如贝多芬、莫扎特、李斯特的
phone or press the button over there．
spacious a．宽敞的
place of issue 发照地点
Visitor：Thanks． cozy a．舒适的
乐曲和现代音乐，一边品尝中国茶和

signature n．签名
Visitor：Oh， can you change a wardrobe n．衣橱，衣柜
Dialogue C
软饮料。
departure n．离开
twenty？ （When me bell man is leaving the consist（of） v．由……组成；
78． Would you please tell me the
regulation n．规章，规定，条
F． C．：Yes，sir． room，Mr．Brown asks him to 包含
daily service hours of the dining
例
Visitor：Three fives and five ones，
introduce something about their
storied a．有……楼层的 room？
negotiation n．谈判；磋商
service．）
please． octagonal a．八角形的 请告诉我餐厅每天的服务时间，好
extension n．延长日期
A：By the way，could you tell me about
furnish vt．装备；布置（房间）F．C．： Yes， sir． 吗？
宾馆英语之应接服务员
your hotel service？
Bellboy： Here we are， sir． well－furnished （房间）布置得好 79．From 7∶00 a．m．till 10∶00
2005-1-8 12:33:12
B： Certainly sir．Our hotel is a modern
available a．可得到的 Here's the light switch． p．m．nearly serving all day long．

garden hotel of three star grade
Visitor： Fine． variety n．种类；多样化 从早上七时一直到晚上十时，几乎全
59．Is this everything， sir？
Bellboy： Here's the closet and there's
consisting of a group of three－storied
in addition to 另有，还有 天供应。
这是全部东西吗，先生？
octagonal buildings．The hotel
the bathroom． facility n．设备 80． When will the bar and cafe
60．Here's the light switch．
possesses 199 international－stand
Visitor：Great！ I want to wash up． physical fitness 健身房 open？
这是电灯开关。
Bellboy： Will there be anything else，
arddouble rooms， 4 suites and 2
squash courts （squash=tennis）酒吧和咖啡馆什么时间开放？
61．Here's the closet and there's the
deluxe suites． All of the mare well－
sir？ 网球场 81．From 3∶00 p．m．till midnight．
bathroom．
furnished．
Visitor：No，thanks． I think I'm OK． billiard n．弹子 从下午三点到晚上十二点。
这儿是壁柜。这儿是洗澡间。
A：How about other services？
beauty salon 美容室 82．Does the guest house offer any
62． Will there be anything else， sir？
Bellboy：Well，if you need anything
B： Available at the hotel is a variety
else，please call room service． sauna n．桑拿浴室 other service？
还有什么事吗，先生？
of Chinese，Japanese and Western food
arcade n．商场 宾馆里还有哪些服务项目？
63． Well，if you need anything else，
Visitor：Thank you．Here you are．
restaurants， in addition to a complete

brochure n．小册子 83．We have a barber shop， a
please call room service．
set of service facilities including
Dialogue B
valuables n．贵重物品 laundry， a store， post and telegram
噢，如果你有什么事，请叫房间服务。
ballroom， physical fitness center，
（A： Bellman B： Mr and Mrs
vault n．保管库（贵重物品储藏services，a newspaper stand，a billiard，
64． Let me help you with your
squash， billiard room， beauty salon，
处）
Smith）
table tennis， video games and so on．
luggage．
sauna，swimming pool， bar，
A： Good afternoon， sir and
宾馆英语之在问讯处 1 我们有理发室、洗衣房、小卖部、邮
我来帮您拿行李。
shopping arcade and taxi service，etc．
madam． I'm the bell man here．
2005-1-4 15:39:14
电服务、报刊供应柜、弹子房、乒乓
65．It's very kind of you to do so．
A：It sounds great．I'd like to have a

B：Good afternoon．
球和电子游戏。
你这样做使我很感激。
brochure of your hotel．Where could I
A：Very nice to see you here． Let me 72．Is there any place in the hotel
84．It's jolly good！
66．What's your room number，
get one？
help you with your luggage． where we can amuse our－selves？
这太好了！
please？
B：You can get it from the Reception
旅馆里有娱乐场所吗？ B：It's very kind of you to do so．
85．And where can I have my laundry
请问您的房间号码？
Desk．If you don't mind， I'll come up
A： What's your room number， 73．If you want to take a walk， you
done？
67． And by the way， could I have a
please？And by the way，could I have
again and offer you one．
can go to the garden．
脏衣服送到哪里去洗？
look at your room card？
A：Good．That's very kind of you．By
如果您想散步，可以去花园。 a look at your room card？

顺便问一句，我可以看一下您的房卡
the way，what about the daily service
B：Oh，yes．This morning my secretary 74．There is a recreation centre on the
Dialogue A
吗？
hour of the dining－room？
made a reservation and filled in the
ground floor． A：Is there any place in the hotel where
68．How do you like this room？
registration form for me． He told me B： From 7∶00 a． m． till 10∶00
在一楼有个娱乐中心。 we can amuse our－selves？
您觉得这个房间怎么样？
that my room number was 302． p．m．， nearly serving all day long．
75． You can play billiards，table B：If you want to take a walk， you can
69．It's also quite spacious．
A：I see．Now please follow me． A：When will the bar and cafe open？
tennis，bridge，and go bowl－ing． go to the garden． Itis very relaxing
房间也很宽敞。

7

there． B： Do I keep the key？
A： That sounds good．But is that the A：At the service counter，there are
only place to go？ attendants on duty all day．Please leave
B： No， sir． There is a recreation
the key with the service counter when
centre on the ground floor．You can
you go out．
play billiards， table tennis， bridge，
B：Yes，I know． Thanks．
A： And then， you might keep your
and go bowling．
A：Is there a place where we can listen
valuables： diamonds，necklace，ear
－rings，etc．，in the vault of the guest
to some music？
B：Yes，sir．There is a music teahouse
house．
B：You give very good service in this
where you can enjoy both classical
music such as Beethoven，Mozart，guest house．Thank you a lot．
Liszt，and modern music， while A：Thank you， Mr．Taylor．I hope
having some Chinese tea or other soft
you will enjoy staying here．In the
drinks．
mean time， the hot water supply in
A：Oh，great！Thank you very much．
this guest house is from 6∶00 a．m．up
B：It's a pleasure．
to 12∶00 p．m．

B：Oh，that sounds good． I feel like
Dialogue B
taking a bath right now．I'm used to
（A： Receptionist B： Guest）
having a bath at 9 o'clock every
B：Would you please tell me the daily
morning．
service hours of the dining room？
A：If you please．In the batnroom，
A：Certainly．From 7∶00 a．m．till
everything has already been prepared，
10∶00 p．m．nearly serving all day
such as toilet soaps， towels， bathing
long．
towels， bathrobes， slippers，toilet
B： When will the bar and cafe open？
paper， shampoo，combs，brushes，
A：From 3∶00 p．m．till midnight．
shavers，an ashtray and bathing caps．
B： Does the guest house offer any
B：Thank you for your information．
other service？

A：Oh， we have a barber shop， a
Words and Expressions
laundry，a store，post and telegram amuse vt．给……娱乐；逗……
services，a newspaper stand， a 乐
billiard，table tennis，video games and bowling n．保龄球
so on． vedio a．图像的
B： It's jolly good！ game n．游戏
A：You may have your shopping and jolly a．极好
amusements there． amusement n．娱乐
B：Thank you for your concern．Can I concern n．v．关心，涉及；关
get a tourist map in the hotel？ 于
A：Yes， you may go to the lobby and lobby n．门廊；门厅
buy it from the news-paper stand
valuable n．值钱物 a．值钱的
there． With the map， you can find
diamond n．钻石、金刚石
your way around．
necklace n．项圈，项链
B： Good．And where can I have my
ring n．戒指
laundry done？
vault n．（银行）保险库
A：There's a plastic bag in the
supply v．供应
bathroom．Just put your laundry in it．It
bathing towel 浴巾
will be picked up after I make the bed
bathrobe n．浴衣
every morning．Here is the room key．
slipper n．拖鞋

shampoo n．洗发液（香波）v．洗
头
ashtray n．烟灰缸
shaver n．电动剃刀
宾馆英语之在问讯处 2
2004-12-19 13:22:02

86．Madam．What can I do for you？
夫人。我能为您做些什么？
87．I'm looking for a man whose name
is John．
我在寻找一位男士，他的名字叫约
翰。
88．Could you tell me his room
number， please？
请问他的房间号码是多少？
89．I suppose it is 735．
我想他的房间号码是735号。
90．By the way， please show me
where the lift is？
顺便请指点我电梯在什么地方？
91．I need some information about
touring Hangzhou．
我想了解关于游览杭州的情况。
92． There are two trains going to
Hangzhou every morning，No．49 and
No．79．
每天早晨有两列火车到杭州，49次列
车和79次列车。
93．What time does this train leave？
这列火车什么时间发车？
94． Could you get me two tickets for
tomorrow here？
你能否在这儿卖给我两张明天的车
票？
95．I'm looking for a friend，
Mr．Brown． Could you tell me if he is
in the hotel？
我在找一位朋友，布朗先生。你能告
诉我他是住在这个饭店吗？
96．Just a minute，please．I'll see if he
is registered．
请稍等片刻，我看看他是否登记了。
97．They are in suite 705． Let me
phone him．
他们住在705号套房，我来给他打电
话。
98．Mr．Brown said he's waiting for
you in his room．
8
布朗先生说他在房间里等您。 B：Good afternoon．I'm looking for a

friend．Mr．Brown．
Dialogue A
Could you tell me if he is in the
A： Good afternoon， Madam．What
hotel？
can I do for you？
A：Mr．Brown？Just a minute，
B： Good afternoon．I'm looking for a
please．I'll see if he is registered．
man whose name is John．
（The Receptionist looks over the
A：Could you tell me his room
register）
number，please？
A：Brown，Mr．Brown？There are a
B： I suppose it is 735．
lot of Browns here today…Mr．Charles
A： Please wait a moment． Let me
Brown，Mr David Brown…
phone him… Mr． John said he's
B：Mr．Johnson Brown from
waiting for you in his room．
Chicago．Isn't he staying at thishotel？
B： Thank you very much．By the
A：Oh，yes，here's his name Mr．and
way， please show me where the lift
Mrs． Johnson Brown and
is？
family．They are in Suite 705．Please
A：I'll tell you how to get there．This
wait a moment，let me phone
way，please…
him…Mr．Brown said he's waiting for
B： Thank you．
you in his room．
A：It's my pleasure．
B：Thank you．Would you please show

me where the lift is？
Dialogue B
A：OK．Step this way，please．Here
（A： Receptionist B： Mr Brown）
it is．
A：Good morning，sir．Anything I can
B： Thank you．
do for you？
R：It's my pleasure．
B：Good morning．I need some

information about touring Hangzhou．
Words and Expressions
A：There are two trains going to
register n．登记簿
Hangzhou every morning，
Chicago n．芝加哥（美国城市）
No．49 and No．79．Which one do you
lift n．电梯（英）
prefer？
宾馆英语之客房服务
B： Which is earlier？
2005-1-20 18:29:34

A：No．49．This train goes to
Guangzhou，and it stops at Hangzhou．
99．Housekeeping．May I come in？
B：What time does this train leave？
我是客房的，可以进来吗？
A：At 9∶45 in the morning and arrives
100．When would you like me to do
in Hangzhou at about one o'clock in the
your room，sir？
afternoon． 您要我什么时间来给你打扫房间呢，
B：Good，I'll take this one．Could you 先生？
get me two tickets for tomorrow
101．You can do it now if you like．
here？
如果您愿意，现在就可以打扫。
A：Sorry，sir．Please go to the Shanghai
102．I would like you to go and get me
Travel Service Agency in our hotel．It's
a flask of hot water．
on the ground floor．
我想请你给我拿一瓶开水来。
B：Oh，I see．Thanks．
103．I'm sorry that your flask is empty．

很抱歉您的水壶空了。
Dialogue C
104．May I do the turn-down service
（A：Receptionist B：Mr Miller）
for you now？
A：Good afternoon．What can I do for
现在可以为您收拾房间了吗？
you？

105．Oh，thank you．But you see，
we are having some friends over．
噢，谢谢，但你知道我们邀请了一些
朋友过来聚聚。
106．Could you come back in three
hours？
你能不能过3小时再来整理？
107．Certainly，madam．I'll let the
overnight staff know．
当然可以，女士。我会转告夜班服务
员。
108．Would you tidy up a bit in the
bathroom？
请整理一下浴室好吗？
109．I've just taken a bath and it is
quite a mess now．
我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle
of just boiled water．
此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like
me to draw the curtains for you？
天黑下来了，要不要我拉上窗帘？
112．Is there anything I can do for
you？
您还有什么事要我做吗？
113．I'm always at your service．
乐意效劳。

Dialogue A
A： I come in？
B：Yes, please.
A：When would you like me to do your
room, sir？
B：You can do it now if you like.I was
just about to go down for my breakfast
when you before you start,
would you do this for me？
A：Yes, what is it？
B：I would like you to go and get me a
flask of hot water.I need some hot
water to wash down medicine after
break－fast.
A：I'm sorry that your flask is empty.I'll
go and get you an- other flask that's
full at once.
B：Thank you.

Dialogue B
（The Turn-down Service）

A：Good evening, madam and
I do the turn down service for you
now？
B：Oh, thank you see, we are
having some friends 're going
to have a small party here in the
you come back in three
hours？
A：Certainly, madam.I'll let the
overnight staff will come
then.
B：That's , our friends seem to
be a little you tidy up a bit
in the bathroom？I've just taken a bath
and it is quite a mess s,
please bring us a bottle of just boiled
'd treat our guests to typical
Chinese tea.
A：Yes, madam.I'll bring in some fresh
towels together with the drinking
water.
B：OK.
A：（Having done all on request） It's
growing you like me to
draw the curtains for you, sir and
madam？
C：Why not？That would be so cozy.
A： May I turn on the lights for you？
C：Yes, please.I'd like to do some
reading while waiting.
A：Yes, there anything I can do
for you？
C：No 're a smart girl
you very much.
A：I'm always at your e,
sir and madam, and do have a very
pleasant evening.
Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的
cozy a．舒适的，温暖的
service n．服务，帮助
宾馆英语之洗衣服务
2005-1-20 18:32:50

114．Excuse me．Have you any
laundry？
对不起，请问有没有要洗的衣服？
115．The laundry man is here to collect
it．
洗衣房服务员来这儿收要洗的衣服
了。
116．If you have any，please just leave
it in the laundry bag behind the
bathroom door．
如果您有衣服要洗，请放在浴室门后
的洗衣袋里。
117．Please tell us or notify in the list
whether you need your clothes ironed，
washed，dry-cleaned or mended and
also what time you want to get them
back．
请告诉我们或在洗衣单上写明您的
衣服是否需要熨烫，
水洗，干洗或缝补，还要写明何时需
要取衣服。
118．What if there is any laundry
damage？
如果你们洗衣时损坏了衣服怎么
办？
119．In such a case，the hotel should
certainly pay for it．
如果是这样，饭店当然应该赔偿。
120．Could you send someone up for
my laundry，please？
请问，你们能派人来收要洗的衣服
吗？
121．A valet will be up in a few
minutes．
洗熨工马上就到。
122．Will the color run in the wash？
洗衣时会掉色吗？
123．We'll dry-clean the dress．
我们将干洗这条裙子。
124．We'll stitch it before washing．
我们会在洗之前把衬里缝好。
125．When can I have my laundry
back？
我何时能取回洗的衣服呢？
126．But would you like express
service or same-day？
不过，您是要快洗服务还是当日取？
127．I'd like this sweater to be washed
by hand in cold water．
这件毛衣要用冷水手洗。
Dialogue A
（Explaining How to Get the Service）
（A：Room Attendant B：Guest）
A：Excuse me. Have you any
laundry？The laundry man is here to
9
collect it.
B：No, not now, thank you.
A：If you have any, please just leave it
in the laundry bag be-hind the
bathroom door. The laundry man
comes over to collect it every morning.
B：Thank you.
A：Please tell us or notify in the list
whether you need your clothes ironed,
washed, dry-cleaned or mended and
also what time you want to get them
back.
B：I see. What if there is any laundry
damage？I wonder ifyour hotel has a
policy on dealing with it.
A：In such a case, the hotel should
certainly pay for it. The indemnity
shall not exceed ten times the laundry.
B：That sounds quite reasonable. I hope
there's no damage at all.
A：Don't worry, sir. The Laundry
Department has wide experience in
their work.
B：All right. Thank you for your
information.
A：Not at all.
Dialogue B
（Express Service）
（A：Laundry clerk B：Mrs Bell）
A：What can I do for you？
B：Could you send someone up for my
laundry, please？Room908, Bell.
A：Certainly, Mrs Bell. A valet will be
up in a few minutes.
B：Good. I also have a silk dress which
I don't think is color-fast. Will the
color run in the wash？
A：We'll dry-clean the dress. Then the
color won't run.
B：You're sure？Good！And the lining
of my husband's jackethas come
unstitched. It might tear over further
while washing.
A：Don't worry, madam. We'll stitch it
before washing.
B：That's fine. Now, when can I have
my laundry back？
A：Usually it takes about two days to
have laundry done. But would you like
express service or same-day？
B：What is the difference in price？
A：We charge 50％ more for express,
but it only takes 5hours.
B：And for same- day, will I get the
dress and skirt back this evening？
A：Yes, madam. All deliveries will be
made before six o'clock.
B：I'll have express then.
Dialogue C
A：Can I help you？
B：Yes. I have some laundry to be
done.
A：Certainly, sir. Could you fill out the
laundry form, please？
B：May I use your pen？
A：Sure. Here you are.
B：Thanks. Oh, I don't want these shirts
starched.
A：No starch. I understand, sir.
B：And also I'd like this sweater to be
washed by hand in cold water. It might
shrink otherwise.
A：By hand in cold water, I see.
B：When will they be ready？
A：We will deliver them tomorrow
evening around 6.
B：Fine, Thanks a lot.
Words and Expressions
notify v．通知
iron v．熨烫
dry-clean v．干洗
indemnity n．赔偿
mend v．修补，缝补
stitch v．缝缀
valet n．旅馆中替客人洗烫衣服
的人员
colorfast a．不褪色的
express service 快洗服务
starch v．给（衣服等）浆，浆硬
宾馆英语之处理投诉
2005-1-20 18:35:31

128．Can you change the room for
me？ It's too noisy．
能给我换个房间吗？这儿太吵了。
129．My wife was woken up several
times by the noise the baggage elevator
made．
我妻子被运送行李的电梯发出的嘈
杂声弄醒了几次。
130．She said it was too much for her．

but we don't have any spare room
她说这使她难以忍受。
today. Could you wait till tomorrow？
131．I'm awfully sorry，sir．
The American People-to-people
非常对不起，先生。
Education Delegation will be leaving
132．I do apologize．
tomorrow morning. There'll be some
我向您道歉。
rooms for you to choose from.
133．No problem，sir．
B：All right. I hope we'll be able to
没问题，先生。
enjoy our stay in a quiet suite
134．We'll manage it，but we don't have
tomorrow evening and have a sound
any spare room today．
sleep.
我们会尽力办到，但是今天我们没有
A：Be sure. I'll make a note of that.
空余房间。
Everything will be taken care of. And
135．Could you wait till tomorrow？
if there is anything more you need,
please let us know.
等到明天好吗？
136．I hope we'll be able to enjoy our
Dialogue B
Good evening，ma'am．Did you ring
stay in a quiet suite tomorrow evening
A：
for service？What can I do for you？
and have a sound sleep．
我希望明天晚上我们能呆在一套安
B：Yes．The light in this room is too
dim．Please get me a brighter one．
静的房间里睡个好觉。
137．And if there is anything more you
A：Certainly，sir．I'll be back right
away…Do you mind if I move your
need， please let us know．
如果还需要别的什么东西，请告诉我
things？
B：Oh，no．Go ahead．
们。
138．The light in this room is too dim．
A：Thank you…How is the light
now？
这房间里的灯光太暗了。

139．Please get me a brighter one．
B：It's much better now．Thank you．
A：You're welcome．And if you need
请给我换个亮的。
140．Certainly，sir．I'll be back right
any other things，please let us know．
B：Ah，yes，the room is too cold for
away．
me．I feel rather cold when I sleep．Can
好的，先生，我马上就回来。
141．The room is too cold for me．I feel
you turn off the air-conditioning？
A：（Checks）The air-conditioning is
rather cold when I sleep．
这房间太冷了，我睡觉时感到很冷。
already off，ma'am．
B：Maybe I'm getting a cold．

A：Would you like an extra blanket？
Dialogue A
A guest（B） wants to change a room.
B：OK．And would you please get me
He goes to the assistant manager（A）
some hot water，too？I think I need to
A：Good morning, sir. What can I do
take some medicine．
A： Certainly，ma'am．I'll be right
for you？
B：I'm Bell. I'm in Room 908. Can you
back…here is a blanket，and hot water
change the room for me？It's too noisy.
for you．Anything else？
My wife was woken up several times
B：No，thanks．
by the noise the baggage elevator made.
A：Good night，ma，am．
She said it was too much for her.
Dialogue B
A：I'm awfully sorry, sir. I do apologize.
A：Good evening, ma'am. Did you ring
Room 908 is at the end of the corridor.
for service？What can I do for you？
It's possible that the noise is heard
B：Yes. The light in this room is too
early in the morning when all is quiet.
dim. Please get me a brighter one.
B：Anyhow, I'd like to change our
A：Certainly, sir. I'll be back right
room.
away…Do you mind if I move your
A：No problem, sir. We'll manage it,

things？ 149．Ah，I'm afraid there's something
B：Oh, no. Go ahead. wrong with the TV．
A：Thank you…How is the light 噢，电视机好像有些毛病。
now？ 150．The picture is wobbly．
B：It's much better now. Thank you. 图像不稳定。
A：You're welcome. And if you need 151．I'm sorry．May I have a look at
any other things, please let us know.
it？
B：Ah, yes, the room is too cold for me.
很遗憾，我可以看看吗？
I feel rather cold when I sleep. Can you
152．I'll send for an electrician from the
turn off the air-conditioning？
maintenance department．
A：（Checks）The air-conditioning is
我去请维修部的电工来。
already off, ma'am.
153．We can have it repaired．
B：Maybe I'm getting a cold.
我们能找人修理。
A：Would you like an extra blanket？
154．Please wait just a few minutes．
B：OK. And would you please get me
请稍等几分钟。
some hot water, too？I think I need to
155．The TV set is not working well．
take some medicine.
电视机有毛病了。
A： Certainly, ma'am. I'll be right
Dialogue A
back…here is a blanket, and hot water
A：Housekeeping. Can I help you？
for you. Anything else？
B：Yes, there seems to be something
B：No, thanks.
wrong with the toilet.
A：Good night, ma, am.
A：We'll send someone to repair it

immediately. What's your room
Words and Expressions
number, please？
elevator n．电梯
B：1287.
corridor n．走廊，回廊
A：May I come in？
delegation n．代表团
B：Come in.
extra a．额外的，外加的
A：What's the trouble？
blanket n．羊毛毯，毯子，毛毡
B：The toilet doesn't flush.
宾馆英语之维修服务
A：Let me see. Oh, it's clogged…It's all
2005-1-20 18:43:04
right now. You may try it.

B：Yes, it's working now. Thank you.
142．There seems to be something
A：You're welcome. Anything else？
wrong with the toilet．
B：The water tap drips all night long. I
我房间里的抽水马桶好像出了点毛
can hardly sleep.
病。
A：I'm very sorry, sir. Some part needs
143．We'll send someone to repair it
to be replaced. I will be back soon.
immediately．
Dialogue B
我们会马上派人来修的。
B：I've locked myself out of the room.
144．What's the trouble？
May I borrow a duplicate key？
哪儿坏啦？
A：Don't worry, Mr Bell. I'll open the
145．The toilet doesn't flush．
door for you.
抽水马桶不放水了。
（She opens the door with a duplicate
146．Let me see．Oh，it's clogged．
key. ）
让我看看。噢，堵住了。
B：Thank you very much. Sometimes
147．The water tap drips all night long．
I'm quite absentminded.
水龙头一整夜滴水。 A：It doesn't matter, Mr Bell. What else
148．Some part needs to be replaced．I can I do for you？
will be back soon． B：Ah, I'm afraid there's something
wrong with the TV. The picture is
有个零件要换了。我片刻就来。
10
wobbly.
A： I'm sorry. May I have a look at it？
B：Here it is.
A：（Tries to fix it, but in vain）I'll send
for an electrician from the maintenance
department. We can have it re-paired.
Please wait just a few minutes, Mr Bell.
（She leaves the room. Ten minutes
later, there is a knock on the door. ）
Electrician（E）： May I come in？
B：（Opens the door） How do you
do？
E：How do you do？The TV set is not
working well. Is that right, Mr Bell？
B：No, it isn't.
E：Let me have a look. （Finishes the
repairing and checks other electric
facilities in the room） Mr Bell,
everything is OK now.
B：What efficiency！Thanks a lot.
（Taking out some fee） This is for
you.
E：Oh, no. We won't accept tips, but
thank you, anyway. We wish you a
nice stay with us, Mr Bell.
Words and Expressions
flush v．用水冲洗
clogged a．塞住了
drip v．滴下
wobbly a．摇摆不定的
electrician n．电工，电学家
maintenance n．维修、保养
facility n．设备工具（常用复）
efficiency n．效率
宾馆英语之理发店与美容厅
2005-1-20 18:56:48

156．I'd like to have my hair cut．
我想理个发。
157． How do you want it？
您想理什么式样的？
158．Just a trim，and cut the sides fairly
short，but not so much at the back．
修剪一下就行了。两边剪短些，但后
面不要剪得太多。
159．Nothing off the top？
顶上不要剪吗？
160．Well，a little off the top．
嗯，稍微剪一点。
161．Would you like a shave or

shampoo？
您要不要修面或洗头？
162．I want a haircut and a shave，
please．
我想理发和修面。
163．Very well，and how would you
like your haircut，sir？
好的，您喜欢什么发式？
164．Do you want me to trim your
moustache？
要我为您修剪一下小胡子吗？
165．Well， could you cut a little more
off the temple？
好，能不能把两边鬓角再剪短些？
166．Is that satisfactory？
您看这样满意吗？
167．Anything else I can do for you？
还要我为您做些什么吗？
168．I want a facial．
我想做面部美容。
169．Most facials start with a thorough
cleansing．
面部美容大都是先彻底清洁面部皮
肤。
170．I'll take the half-hour facial with
make-up．
我要做半小时美容外加化妆。

Dialogue A
A：Good morning, sir. Take a seat,
please.
B：Thank you. I'd like to have my hair
cut.
A：How do you want it？
B： Just a trim, and cut the sides fairly
short, but not so much at the back.
A：Nothing off the top？
B：Well, a little off the top.
A：How about the front？
B：Leave the front as it is.
A：Would you like a shave or
shampoo？
B：No, thanks. I can do these things by
myself.
Dialogue B
A：Good morning. Take a seat, please.
B：Thank you. I want a haircut and a
shave, please.
A：Very well, and how would you like
your haircut, sir？

B：Just a trim, and cut the sides fairly
another ten yuan will do.
好，那么我们明早5点45分叫醒您。 Mr Smith（B） asks the room attendant
A：Good. I'll take the half-hour facial
178．
short, but not so much at the back.
Will you do me a favour， Miss？ （A） how to have the morning call
with make-up.
A：Nothing off the top？
service.
小姐，能帮个忙吗？
Words and Expressions
B：Well, a little off the top. B：Will you do me a favour, Miss？
179．I wonder if your hotel has the
moustache n．髭，小胡子
A：How about the front？ A：Certainly, sir.
morning call service．
temple n．鬓角
B： Leave the front as it is.
不知道你们饭店是否有叫早服务。
B：This is my first visit to China. I
satisfactory n．满意的
A：OK. Do you want me to trim your
180．Would you like a morning call？
wonder if your hotel has the morning
toner n．调色剂，增色剂
call service.
moustache？
您要叫醒服务吗？
invigorate vt．滋补，滋润；使活
181．I want to go to the Bund to enjoy
A：Yes, sir. Anyone who stays in our
B：Yes, please.
hotel can ask for the service. Would
A：Now have a look, please. Is it all
跃；使健壮
the morning scenery there．
you like a morning call？
exfoliation n．剥落；剥落物
right？
我想到外滩去欣赏那儿的景色。
Yes, I must get up earlier tomorrow.
B：Well, could you cut a little more off
peel v．剥（皮）；被剥（或削）
182．At what time do you want me to
B：
I want to go to the Bund to enjoy the
去皮
the temple？
call you up，sir？
morning scenery there. You know
scrub n．擦洗；擦净
A：All right. Is that satisfactory？
您要我什么时候叫醒您？
this is my first visit to Shanghai.
B：Yes, thanks. And I'd like a shampoo,
massage vt．给（某人或身体某部
183．At 6 sharp tomorrow morning，
People say there is a marvelous view of
位）按摩（或推拿）
please.
please．
a poetic yet bustling life at the Bund
circulation n．循环，环流；运行
请在明早6点钟。
A：Yes, sir.
just at dawn.
moisturize vt．给（皮肤、空气
（After giving the guest a shampoo）
184．By phone．I don't want to disturb
A：That's true. At what time do you
等）增加水分
Now shall I put on some hair oil or
want me to call you up, sir？
my neighbors．
some tonic water？ tonic a．滋补的
B：At 6 sharp tomorrow morning,
电话叫醒，我不想吵醒邻居。
B：Both please. cleanse vt．使清洁，清洗
please.
Dialogue A
A：Anything else I can do for you？ 宾馆英语之唤醒服务
A：What kind of call would you like,
（R＝Receptionist G＝Guest）
2005-1-20 18:59:19
B：No, thank you. And how much
G：Good evening！This is Mr. Baldwin
by phone or by knocking at the door？

altogether？
B： By phone. I don't want to disturb
in room 303.
171．I'm going to Tianjln early
A：That will be twenty yuan.
R：Good evening, Mr. Baldwin. What
my neighbors.
tomorrow morning．
A： Yes, sir. I'll tell the operator to call
B： Here you are.
can I do for you？
我明天一大早要去天津。
you up at 6 tomorrow morning.
A：Thank you, sir.
G： I'm going to Tianjin early
172．So I would like to request an early
tomorrow morning. So I would like
Anything else I can do for you？
Dialogue C
morning call．
B：No. Thanks. Good night.
（Having a Facial Treatment）
to request an early morning call.
A：Good night, sir. Sleep well and have
B：Good afternoon, ma'am. What can I
因此我想让你们明天早上叫醒我。
R：Yes, Mr. Baldwin, at what time
173．At what time would you like us to
would you like us to call you tomorrow
a pleasant dream.
do for you？
Words and Expressions
morning？
A：Good afternoon. I want a facial. But
call you tomorrow morning？
request vt．请求，要求
this is the first time I've come here, so
您想让我们明天早上什么时候叫醒G：Well, I'm not really sure. But I
conferenc n．会议
have to be at the conference room of
can you tell me how you do it？ 您？
scenery n．风景，自然景色
B： Sure. Most facials start with a 174．But I have to be at the conference
the Garden Hotel in Tianjin by 10
thorough cleansing. Then we usually room of the Garden Hotel in Tianjin by
o'clock. You wouldn't know how long
Bund n．外滩（上海）
it takes to drive to Tianjin from the
use a toner to invigorate the skin,
marvelous a．极好的，奇异的
10 o'clock．
hotel, would you？
followed by exfoliation treatment a
poetic a．诗的，有诗意的
但我是10点钟必须赶到天津花园宾
R：I would give it three to three and a
peeling mask or scrub that re-moves
bustling a．喧闹的；活跃的
馆会议室。
the dead cells that makes the skin look half hours.
disturb vt．扰乱，使不安；打乱
175．That means that I'll have to be on
dull. After that, we'll massage your
G：That means that I'll have to be on
宾馆英语之结帐
the road by 7 o'clock at the latest．
face and neck with oil or cream to
the road by 7 o'clock atthe latest.
2005-1-20 19:01:22
improve the circulation and relieve the
就是说我明天早晨最迟也要7点钟上
R：That's right.

路。
tension, followed by a mask to
G：Well, in that case, I would like
185．I'd like to pay my bill now．
176．In that case，I would like you to
moisturize and soften the skin.
you to call me at 5∶45？
我想现在结账。
A：That's exctaly what I want. How
call me at 5∶45？
R：OK. , so we will wake you up at
long does it take？
那样的话，你们明早5点45分叫醒我
5∶45 tomorrow morning. Good night,
186．Your name and room number，
please？
B：There are half-hour and one hour
好吗？
Mr. Baldwin. Have a good sleep.
请问您的姓名和房间号码？
treatments. The half hour facial costs
177．OK．So we will wake you up at
G：Good night.
187．Have you used any hotel services
twenty yuan and the one hour costs
5∶45 tomorrow morning．
Dialogue B
thirty yuan. If you want a make-up,
this morning？
11

请问您今天早晨是否用过旅馆内的any hotel service this morning？
服务设施？ B：No, I haven't used any services.
188．Four nights at 90 US dollors A：Fine. This is your bill, Mr. Wright.
each， and here are the meals that you
Four nights at 90US dollars each, and
had at the hotel．That makes a total of
here are the meals that you had atthe
hotel. That makes a total of 665 US
665 US dollars．
dollars.
4个晚上，每晚90美元，加上膳食费，
B： Can I pay by credit card？
总共是660美元。
A：Certainly. May I have your card,
189．Can I pay by credit card？
please？
我可以用信用卡支付吗？
B： Here you are.
190．Please sign your name here．
A：Please sign your name here.
请您在这里签名。
B：Oh, yes. Is it possible to leave my
191． Excuse me． We're leaving
luggage here until I'm ready to leave
today．I'd like to pay our bills now．
this afternoon？ I'd like to say
劳驾。我们今天要离去了。我希望现
good-bye to some of my friends.
在就把账结清。
A：Yes, we'll keep it for you. How
192．By the way，I'd like to tell you that
many pieces of your luggage？
the check-out time is 12∶00 noon，sir．
B： Just three. I'll be back by 3∶00.
先生，顺便告诉您，结账后离开旅馆
A： That's fine. Have a nice day.
时间是12点。
B：Thank you. See you later.
193． How about the charge for the
Dialogue B
days you shared the room with your
（A：Receptionist B： Guest）
friend？
B：I would like to know the
这几天您的朋友与您同住费用怎么
approximate figure of my ac- count so
办呢？
that I can have my money exchanged at
194．Please add to my account．
the bank.
A：Up to the present, the total amount
请记在我的账里。
195．Have you used any hotel services
has been 880 yuan approximately.
B：Excuse me. We're leaving today.
this morning or had breakfast at the
I'd like to pay our bill snow.
hotel dining room，Mr．Green？
格林先生，今天早晨您是否用过旅馆
A：By the way, I'd like to tell you
服务设施，或在旅馆餐厅用过早餐？
（that） the check-out times 12∶00
noon. May I know your name and
196．Yes，my friend and I just had
breakfast at the dining room，but we
room number, please？
B：My name is Henry Green. Room
didn't use any services．
是的，我的朋友与我在餐厅刚用过早
1123.
餐，但是我们没有使用过任何服务设
A：Yes, Mr. Green. How about the
charge for the days you shared the
施。
room with your friend？
197．The total for the eight days is five
B：Please add to my account.
hundred sixty yuan and eighty fen．
A：Then we'll make out a bill for both
8天来总计是560元8角。
of you.
Dialogue A
B：OK.
A：Good morning, sir. Can I help
A：Have you used any hotel services
you？
this morning or had breakfast at the
B：I'd like to pay my bill now.
hotel dining room, Mr. Green？
A：Your name and room number,
B：Yes, my friend and I just had
please？
breakfast at the dining room, but we
B：George Wright, Room 706.
didn't use any services.
A：Yes, Mr. Wright. Have you used
A：Fine. I'll need to find out what the

charge is on the breakfast. The total for
the eight days is eight hundred sixty
yuan and eighty fen.
B：Oh, I didn't change enough money
just now. Can I pay in American
dollars？
A：No, sir. You can pay in Foreign
Exchange Certificate only. But you can
get your money changed at the Foreign
Exchange Counter of our hotel over
there.
B：Thank you. …Here you are.
A：Thank you. Mr. Green. Here's your
receipt.
Words and Expressions
approximate a．近似的，大约的
figure n．数字
exchange v．交换、兑换、交易
Foreign Exchange Certificate 外币兑
换券
receipt n．收据
luggage n．行李、包裹
Hotel English 100 sentences - 2
2005-1-20 19:05:34

Good wishes(良好祝愿)
51、Have a good time!
祝你们玩得愉快!
52、Have a nice evening!
祝你晚上愉快.
53、Happy Birthday!
生日快乐.
54、Merry Christmas!
圣诞快乐.
55、May you succeed
祝你成功
Rarting(分手再见)
56、 Good－bye and good luck.
再见,祝你好运.
57、Hope you'll have a nice trip.
希望你旅途愉快.
58、Wish you a pleasant journey .
祝你旅途愉快.
59、Happy landing.
祝你安全抵达.
60、Bon voyage.
一帆风顺.
61、Hope to see you again.
希望再次见到你.
62、Good night.
12
晚安.
63、See you Tomorrow.
明天见.
Self－Introduction (自我介绍)
64、I'm henry ,I'm from Golden Lake
Hotel, I'm here to meet you .
我叫享利,来自金湖酒店,我是来接您
的.
65、My name is Irene ,I'm the
housekeeping
Department waiter.
我的名字是艾琳,我是管家部服务员.
66、I'm the receptionist here ,welcome
to our hotel.
我是这儿的接待员,欢迎来到我们酒
店.
67、Reservations ,May I help you?
预订部,我能帮你吗?
68、Room service ,May I come in?
送餐服务,我可以进来吗?
69、This is Henry Adams speaking.
我是享利.亚当斯.
Affirmative Responses (肯定回答)
70、Surely.
当然可以.
71、Certainly ,sir (madam).
当然可以,先生(小姐).
72、Yes,sir,(madam).
是的,先生(小姐).
73、That's true ,sir (madam).
是这样的,先生(小姐).
74、Very well.
非常好.
Negative Responses(否定回答)
75、No ,sir (madam).
不,先生(小姐).
76、I don't think so.
我不这样认为.
77、Of course not.
当然不.
78、I'm afraid that's not a good idea.
恐怕,那个主意不好.
Useful Questions 常用问句
79、What do you prefer ,tea or coffee?
你喜欢什么?茶还是咖啡.
80、 Woulld your please sign here?
请在这儿签名好吗?
81、A table for two?
两人的一张台吗?
82 、How long do you plan to stay?
你计划住多久.
83、Could you please spell your name?
请拼一下你的名字吗?
84、What kind of room would you like?
你要哪类房间?
85、May I see your passport?
我可以看你的护照吗?
86、May I have your tetephone
number?
我可以知道你的电话号码吗?
87、What's the trouble, sir?
你怎么啦?先生.
88、Shall I call a doctor for you?
我为你叫一个医生吗?
89、Dir you eyoy the play?
你喜欢这个节目吗?
90、Do you like this song?
你喜欢这首歌吗?
Useful Expressions 惯用表达语
91、Enjoy you breakfast ,sir?
请享用你的早餐,先生.
92、Here is the menu.
给你菜谱.
93、The service guide is on the desk.
服务指南在桌面上.
94、The swimmcing pool is over there .
游泳池在那边.
95、Go ahead,please.
请接着讲.
96、The line is busy .
线路正忙.
97、You look grest .
你看上去真棒.
98、Please consult the song list .
请翻阅点歌单.
99、It's a very touching story.
这是一个非常感人的故事.
100、Without music,the world would
be dull.
如果没有音乐,这世界将会变得很沉
闷.
Hotel English 100 sentences - 1
2005-1-20 19:07:19

Greetings (打招呼)
1、Good morning ,sir(madam)
早上好,先生(小姐)
2、Good afternoon ,ladies and

gentlemen
23、 Thank you very much. Answers to Apology(对道歉语的应
下午好,女士们,先生们.
非常感谢 答)
3、Good evening ,miss Price
24、 Thanks for the trouble . 44、It doesn't mater.
晚上好,普莱丝小姐.
麻烦你了 没关系.
4、How are you today ,Mr Brown ?
25、 It'svry kind of you? 45、It's nothing.
你今天好吗?布朗先生.
你真是太好了 没什么.
5、I'm quite well ,thank you.
26、 No,thanks. 46、Never mind.
我很好,谢谢你.
不用了, 谢谢！ 别放在心上.
6、Hs good to see you
Answers to Thanks对感谢语的应答 47、That's nothing.
again ,sir(madam)
没什么.
再次见到你真高兴,先生(小姐)
27、 You're welcome.
欢迎你
7、Nice to meet you ,sir.
48、Don't bother about that.
别再想它.
见到你真高兴,先生.
28、 Not at all.
不用谢
Tithes(称呼)
49、Don't worry about it.
别担心.
8、Are you mrs,Best?
29、 That's all right.
没关系
你是贝丝特夫人吗?
50、Don't apologize, It was my fault.
别道歉,这是我的错.
9、You must be professor Ford.
30、 Don't mention it.
别提了
你一定是福特教授.
Good wishes(良好祝愿)
10、May I know your
31、 It's my plcasurc. Hotel词汇大全
name,sir(madam)?
这是我的荣幸
2005-1-20 19:07:48

我可以知道你的名字吗?先生(小姐).
Expressing welcome 表示欢迎
11、Here's a letter for you ,Dr white.
32、 Welcome ,sir(madam).
information desk 问讯处
怀特医生,这儿有你的一封信.
欢迎光临, 先生（小姐）
reception office 接待室
12、you're wanted on the phone,Captain
33、 Welcome to our hotel ,sir
hotel register 旅客登记簿
Smith.
(madam).
registration form 登记表
史密斯船长,有你的电话.
欢迎光临我们酒店, 先生（小姐）
newsstand 售报处
13、Welcome to our hotel, miss Henry.
34、 Welcome to our western
postal service 邮局服务处
欢迎来到我们酒店,享利小姐.
restaurant.
shop 小卖部
欢迎来我们西餐厅
14、May I be of service to you,mr
bar 酒吧间
Baker ?
35、We're glad to have you here. lounge 休息厅
我能为你服务吗?贝克先生?
我们很高兴你来到之儿 roof garden 屋顶花园
15、Can I help you, Ms Blake?
36、I'm always at your service ,sir billiard-room 球房
我能帮你吗?布雷克小姐?
(madam).
dining-room, dining hall 餐厅
随时为你效劳,先生(小姐).
16、Would you take the seat ,young
men's room 男盥洗室
lady ?
Apologies 表示道歉
ladies' room 女盥洗室
请坐,小姐,
37、I'm sorry,sir (madam).
cloak-room 存衣处
Offering Help 主动提出帮助
对不起,先生(小姐).
basement 地下室
17、May I help you ?
38、I'm very sorry.
cellar 地窖
18、Can I help you?
非常抱歉.
broom closet 杂物室
我能帮你吗?
39、I'm sorry to trouble you.
room number 房间号码
19、What can I do for you ?
对不起打扰你了.
room key 房间钥匙
我能为你作什么?
40、I'm sorry to have taken so much of
suite 一套房间
20、 May I take your ba for you?
your time.
对不起占用你太多时间了.
single room 单人房间
我可以为你拿你的手提包吗？
21、 May I help you with your
41、I'm sorry to have kept you waiting .
double room 双人房间
suitcase?
对不起让你久等.
sitting-room, living-room 起居室
我能帮你拿你的箱子吗？
42、Excuse me for interrupeing you.
sofa, settee 长沙发
22、 Would you like me to call a taxi
原谅我打挠你了.
easy chair 安乐椅
for you ?
43、I hope you'll forgive me.
armchair 扶手椅
你需要我为你叫一辆出租车吗？
我希望你能原谅我.
wicker chair 藤椅
folding chair 叠椅

13
swivel chair 转椅 balcony 阳台
rocking chair 摇椅 balcony 阳台
stool 凳子 sash window 上下开关窗
stool 凳子 shutters 百叶窗
bench 条凳 transom, transom window 气窗
tea table 茶几 curtain 窗帘
desk 书桌 lace curtain 挑花窗帘
bookcase 书橱 windowsill 窗台
bookshelf 书架 air-conditioned 有空调设备的
wardrobe 衣柜 radiator 暖气片
built-in wardrobe, closet 壁橱 central heating 暖气
chest of drawers 五斗橱 ashtray 烟灰碟
screen 屏风 smoking set 烟具
hat rack 帽架 electric fan 电扇
rug 小地毯 chandelier, pendant lamp 吊灯
carpet 大地毯 fluorescent lamp 日光灯
single bed 单人床 desk lamp 台灯
double bed 双人床 bedside lamp 床头灯
twin beds 成对床 floor lamp 落地灯
mattress 褥子 wall lamp 壁灯
quilt 被 lampshade 灯罩
blanket 毯子 bulb holder 灯头
sheet 床单 bulb 灯泡
bedspread 床罩 screw-type bulb 罗口灯泡
cotton terry blanket 毛巾被 bayonet-type bulb 卡口灯泡
pillow 枕头 frosted bulb 磨砂灯泡
pillow 枕头 opal bulb, opaque bulb 乳白灯泡
pillowcase 枕套 switch 开关
mat 席 socket 插座
cushion 垫子 plug 插头
bathroom 浴室 telephone 电话
bath tub 浴盆 electric iron 电熨斗
shower bath, shower 淋浴 peg, hook 衣钩
cold and hot water taps 冷热自来水龙clothes-hanger 衣架
头 door-mat 门前的擦鞋棕垫
sprinkle-nozzle, (shower) nozzle 喷头 manager 经理
dressingtable 梳妆台 attendant 服务员
mirror 镜子 desk clerk 值班服务员
washbasin 洗脸盆 waiter （餐厅）服务员
towel 毛巾 waitress （餐厅）女服务员
toilet, lavatory, washroom 卫生间 rent 租金
water closet, W.C. 厕所；抽水马桶 bill 账单
toilet roll, toilet paper 卫生纸 餐馆英语之寻问餐厅
bath towel 浴巾
2005-1-20 19:08:23
bathrobe 浴衣

towel rail, towel rack 毛巾架
到国外游玩，品尝当地美食是行程重
sponge 海绵
头戏之一，然而，身为异乡人，自然
waste-paper basket 废纸篓
无法知道每家餐厅口碑如何。此时，
thermometer 温度计
不妨向饭店中 的服务人员询问，说出

自己的喜好及需求，请对方做最佳建
议。
是否可介绍一家附近口碑不错的餐
厅?
Could you recommend a nice
restaurant near here?
我想去一家价位合理的餐厅。
I want a restaurant with reasonable
prices.
我想去一家不会吵杂的餐厅。
I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful
atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of
restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants?
这附近是否有中国餐厅?
Is there a Chinese restaurant around
here?
这附近是否有价位不贵的餐厅?
Are there any inexpensive restaurants
near here?
你知道现在那里还有餐厅是营业的
吗?
Do you know of any restaurants open
now?
我想尝试一下当地食物。
I'd like to have some local food.
最近的义大利餐厅在那里?
Where is the nearest Italian restaurant?
餐馆英语之餐厅预约
2005-1-20 19:12:43

享受异国 美食是出国旅游的乐趣之
一，若已打听好何处有美味，不妨在
出发前先打电话询问是否需订位， 以
免兴冲冲的出门，却碰上餐厅客满的
情况。电话预约时，一定要详细告知
餐厅预约时 间、人数与名字，并且最
好询问清楚是否需着正式服装，以免
届时失礼。
我需要预约位子吗?
Do I need a reservation?
我想要预约3个人的位子。
I'd like to reserve a table for three.
我们共有6个人。
We are a group of six.
我们大约在8点到达。

We'll come around eight o'clock.
我要如何才能到达餐厅?
How can I get there?
我想要预约今晚7点2个人的位子。
I'd like to reserve a table for two at
seven tonight.
我很抱歉。今晚的客人相当多。
I'm sorry. We have so many guests this
evening.
我们大概需要等多久?
How long is the wait?
9点应该没问题。
Nine o'clock should be O.K.
今天的推荐餐是什么?
What do you have for today's special?
我们想要面对花园的位子。
We'd like a table with a view of
garden.
没问题。请给我你的名字。
It's O.K. Your name, please.
我的名字是洁西卡?杨。
My name is Jessica Yang.
餐厅是否有任何服装上的规定?
Do you have a dress code?
女士是否需着正式服装?
Could the ladies wear formal dresses?
请不要穿牛仔裤。
No jeans, please.
餐馆英语之餐厅点餐
2005-1-20 19:12:55

到异国品 尝美食可说是旅游的乐趣
之一，然而，若是语言不通，大概就
很难品尝餐厅最受好评的菜色了。 因
此，学会基本点餐说法，适当的询问
服务生，并表达自己喜好，包管可以
让自己吃得 地道又满足。
请给我菜单。
May I have a menu, please?
是否有中文菜单？
Do you have a menu in Chinese?
在用晚餐前想喝些什么吗？
Would you like something to drink
before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an
aperitif?
可否让我看看酒单？
May I see the wine list?
我可以点杯酒吗？
May I order a glass of wine?
餐厅有那几类酒？
What kind of wine do you have? I'd like a room on the upper level.
我想点当地出产的酒。 我想要一间视野好(有阳台)的房间。
I'd like to have some local wine. I'd like a room with a nice view (a
balcony).
我想要喝法国红酒。
随时都有热水供应吗?
I'd like to have French red wine.
Is hot water available any time?
是否可建议一些不错的酒？
我可以看一看房间吗?
Could you recommend some good
wine? May I see the room?
我可以点餐了吗？ 是否还有更大的(更好的更便宜的)
May I order, please?
房间?
餐厅最特别的菜式是什么？
Do you have anything bigger
What is the specialty of the house? (bettercheaper)?
餐厅有今日特餐吗？ 我要订这间房间。
Do you have today's special? I'll take this room.
我可以点与那份相同的餐吗？ 麻烦填写这张住宿登记表。
Can I have the same dish as that? Would you fill in this registration
form?
我想要一份开胃菜与排餐(鱼餐)。
I'd like appetizers and meat (fish) dish.
这里可使用信用卡(旅行支票)吗?
Do you accept credit cards (traveler's
我正在节食中。
checks)?
I'm on a diet.
是否可代为保管贵重物品?
我必须避免含油脂(盐份糖份)的食
Could you keep my valuables?
物。
餐厅在那儿?
I have to avoid food containing fat
Where is the dining room?
(saltsugar).
餐厅几点开始营业?
餐厅是否有供应素食餐？
What time does the dining room open?
Do you have vegetarian dishes?
早餐几点开始供应?
你的牛排要如何烹调？
What time can I have breakfast?
How do you like your steak?
旅馆内有美容院(理发院)吗?
全熟(五分熟全生)。
Is there a beauty salon (barber shop)?
Well done (mediumrare),please.
是否可给我一张有旅馆地址的名片?
旅馆英语之预定篇
Can I have a card with the hotel's
2005-1-20 19:13:10
address?

出外旅游时，旅馆便是我们的家，详
是否可在此购买观光巴士券?
细了解家中的每一项设备与使用方
Can I get a ticket for the sight-seeing
法，才能得到良好的住宿品质。此外，
bus here?
在确认房间之前，不妨尽量向旅馆提
最近的地铁站在那里?
Where is the nearest subway station?
出个人合理的要求，毕竟，一趟旅游
旅馆英语之入住篇
成功与否，住宿的舒适感可是占一席
2005-1-20 19:13:49
之地的。

我会晚一点到达，请保留所预订的房
好不容易找到一家喜欢的旅馆，不妨
间。
好好利用旅馆内的服务。除了既有硬
I'll arrive late, but please keep my
体设施外，也可视自己需要向旅馆提
reservation.
出合理要求，使自己有段舒适的住宿
我在台北已预订房间。
时光。
I made a reservation in Taipei.
何时需退房?
我的名字是王明明。
When is check-out time?
My name is Wang Ming-Ming.
明早你是否能帮我将行李拿到大厅?
我想要一间安静一点的房间。
Could you bring my baggage down to
I'd like a quiet room.
the lobby tomorrow morning?
我想要楼上的房间。
当然。你何时离开?
14
Sure. What time are you leaving?
8点。
At 8 o'clock.
那么，我将在7点50分到你的房间。
Then I'll go to your room at 7:50.
我总共有3件行李。
I have three pieces of baggage.
明早，请将行李放在你的门口。
Please leave them outside your room
tomorrow morning.
这是316号房。我想要一件毛毯。
This is room 316. I'd like a blanket,
please.
请送给我一壶咖啡(热水)。
Please bring me a pot of coffee (boiled
water).
请送给我一些冰块和水。
Please bring me some ice cubes and
water.
我想设定早晨的呼叫铃。
I'd like a wake-up call, please.
几点?
What time?
明早7点。
7 o'clock tomorrow morning.
冷气(电视、灯)无法开启。
The air-conditioner (TV set, light)
doesn't work.
房间内没有热水。
There is no hot water.
热水不够热。
The hot water is not hot enough.
我要退房。请给我账单。
I'd like to check out. My bill, please.
我拿了一瓶小吧台中的可乐。
I had a coke in the mini- bar.
是否能以信用卡付账?
Can I pay by credit card?
我住的很愉快。
I enjoy my stay.
旅馆英语之生活篇
2005-1-20 19:15:32

虽然是出外旅行，从衣物清洗到头发整理，日常生活的清洁一样也不会
少。若想要好好享受度假时光，不再
理会这些琐事，不妨 善加利用旅馆的
美容与洗衣服务，轻轻松松做个光鲜
游客。
我有些衣服需要送洗。
I have some laundry.
这些衣服需要洗涤(熨平)。

I'd like these clothes cleaned (pressed).
请将你需要洗的衣服放在纸袋中，并
将衣物内容写下来。
Please put your laundry in the paper
bag and write down the contents of the
laundry on it.
明天(后天)是否可洗好?
Will it be ready by tomorrow (the day
after tomorrow)?
我今晚(明天)就要。
I need them tonight (tomorrow).
我明早9点以前需要这些清洗的衣
物。
I'd like to have my laundry by 9 o'clock
tomorrow morning.
这件不是我的。
This is not mine.
有一件遗失了。
There's one piece missing.
明早几时开始可以送洗衣物?
From what time do you accept laundry
tomorrow morning?
从早上9点开始到下午4点为止。
From 9 a.m. to 4 p.m.
旅馆中有美容院(理发厅)吗?
Is there a beauty salon (barber shop) in
this hotel?
我想要预约今天下午5点。
I'd like to make an appointment for 5
p.m. today.
你想要如何整理你的头发?
How would you like your hair?
请帮我剪头发和洗发(修胡须)。
Haircut and shampoo (shave) , please.
请帮我洗头和整理头发。
Shampoo and set, please.
请不要剪太短。
Please don't cut it too short.
后面(两边、头顶)请再剪一些。
A little more off the back (sidestop).
我不需要抹发油。
I don't need hair oil.
餐馆英语
2005-1-20 19:19:06

1. 寻问餐厅
到国外游玩，品尝当地美食是行程重
头戏之一，然而，身 为异乡人，自然
无法知道每家餐厅口碑如何。此时，
不妨向饭店中的服务人员询问，说出
自己的喜好及需求，请对方做最佳建
议。

是否可介绍一家附近口碑不错的餐
厅?
Could you recommend a nice
restaurant near here?
我想去一家价位合理的餐厅。
I want a restaurant with reasonable
prices.
我想去一家不会吵杂的餐厅。
I'd like a quiet restaurant.
我想去一家气氛欢乐、活泼的餐厅。
I'd like a restaurant with cheerful
atmosphere.
是否可建议这一类的餐厅?
Could you recommend that kind of
restaurant?
此地餐厅多集中在那一区?
Where is the main area for restaurants?
这附近是否有中国餐厅?
Is there a Chinese restaurant around
here?
这附近是否有价位不贵的餐厅?
Are there any inexpensive restaurants
near here?
你知道现在那里还有餐厅是营业的
吗?
Do you know of any restaurants open
now?
我想尝试一下当地食物。
I'd like to have some local food.
最近的义大利餐厅在那里?
Where is the nearest Italian restaurant?
2. 餐厅预约
享受异国美食是出国旅游的乐趣之
一，若已打听好何处有美味，不妨 在
出发前先打电话询问是否需订位，以
免兴冲冲的出门，却碰上餐厅客满的
情况。电话 预约时，一定要详细告知
餐厅预约时间、人数与名字，并且最
好询问清楚是否需着正式服装，以 免
届时失礼。
我需要预约位子吗?
Do I need a reservation?
我想要预约3个人的位子。
I'd like to reserve a table for three.
我们共有6个人。
We are a group of six.
我们大约在8点到达。
We'll come around eight o'clock.
我要如何才能到达餐厅?
How can I get there?
我想要预约今晚7点2个人的位子。
I'd like to reserve a table for two at
seven tonight.
我很抱歉。今晚的客人相当多。
I'm sorry. We have so many guests this
evening.
我们大概需要等多久?
How long is the wait?
9点应该没问题。
Nine o'clock should be O.K.
今天的推荐餐是什么?
What do you have for today's special?
我们想要面对花园的位子。
We'd like a table with a view of
garden.
没问题。请给我你的名字。
It's O.K. Your name, please.
我的名字是洁西卡?杨。
My name is Jessica Yang.
餐厅是否有任何服装上的规定?
Do you have a dress code?
女士是否需着正式服装?
Could the ladies wear formal dresses?
请不要穿牛仔裤。
No jeans, please.
3. 餐厅点餐篇
到异国品尝美食可说是旅游的乐趣
之一，然而，若是语言不通，大概就
很 难品尝餐厅最受好评的菜色了。因
此，学会基本点餐说法，适当的询问
服务生，并表达自己喜好 ，包管可以
让自己吃得地道又满足。
请给我菜单。
May I have a menu, please?
是否有中文菜单？
Do you have a menu in Chinese?
在用晚餐前想喝些什么吗？
Would you like something to drink
before dinner?
餐厅有些什么餐前酒？
What kind of drinks do you have for an
aperitif?
可否让我看看酒单？
May I see the wine list?
我可以点杯酒吗？
May I order a glass of wine?
餐厅有那几类酒？
What kind of wine do you have?
我想点当地出产的酒。
I'd like to have some local wine.
我想要喝法国红酒。
I'd like to have French red wine.
15
是否可建议一些不错的酒？
Could you recommend some good
wine?
我可以点餐了吗？
May I order, please?
餐厅最特别的菜式是什么？
What is the specialty of the house?
餐厅有今日特餐吗？
Do you have today's special?
我可以点与那份相同的餐吗？
Can I have the same dish as that?
我想要一份开胃菜与排餐(鱼餐)。
I'd like appetizers and meat (fish) dish.
我正在节食中。
I'm on a diet.
我必须避免含油脂(盐份糖份)的食
物。
I have to avoid food containing fat
(saltsugar).
餐厅是否有供应素食餐？
Do you have vegetarian dishes?
你的牛排要如何烹调？
How do you like your steak?
全熟(五分熟全生)。
Well done (mediumrare), please.
预订酒店英语
2005-1-20 19:19:47

(开房必备)
Dialogue A
a:Good Hotel. May I
help you?
b:Good you got any
vacancies for the nights of 12th and
13th.I'd like to make a reservation for
the two nights
a:All right .Single or double-room?
b:Double-room please.
a: have a double -room
available.
b:Is that with or without bath?
a:It's a room with shower and toilet ,sir.
b:That sounds fine. Is there an air
conditioner?
a:Yes,but of course.
b:How much will it be for one night?
a:Let me see.A double-room $$800 per
night.
b:Does that include breakfast?
a: includes a continental
breakfast and a morning newspaper.
b:Do you accept VISA?
a:Yes , we do , what time will yo be
arriving?
b:I should be there aroud 5:30 p.m on
the 12th.
a:Ok, sir ,Could I take your name and
contact number , please?
b:Yes,It's John 's New York
456-122
a:Could you spell that, please?
b:J-o-h-s-m-i-t-h.
a:John Smith. double-room with bath
and air conditioner for the nights of
12th and 13th.
b:That's you.
a:Thank you sir. Good -bye.
饭店交流用语
2005-1-20 19:21:30

欢迎和问候语：
1、Good morning(afternoon , evening) ,
sir(madam)
早上（下午、晚上）好，先生（夫人）。
2、How do you do?
您好！（初次见面）
Glad to meet you .
很高兴见到您。
3、How are you?
您好吗？
Fine , Thanks . And you ?
很好，谢谢。您好吗？
4、Welcome to our hotel (restaurant ,
shop).
欢迎到我们宾馆（餐厅、商店）来。
5、Wish you a most pleasant stay in our
hotel .
愿您在我们宾馆过得愉快。
6、I hope you will enjoy your stay with
us.
希望您在我们宾馆过得愉快。（客人
刚入店时）
I hope you are enjoying your stay with
us.
希望您在我们宾馆过得愉快。（客人
在饭店逗留期间）
I hope you have enjoyed your stay with
us.
希望您在我们宾馆过得愉快。（客人
离店时）
7、Have a good time!
祝您过得愉快！
电话用语：
8、**hotel , front desk . Can I help
you?

**饭店，前厅。您找谁？
9、Sorry , I’ve dialed the wrong
number .
对不起，我拨错号了。
10、May I speak to your general
manager?
能和你们总经理说话吗？
Speaking.
我就是。
11、Sorry, he is not in at the moment .
26、Thank you for staying in our hotel.
感谢您在我们酒店下榻。
27、I’m sorry .
很抱歉。
28、Excuse me .
对不起。
29、I’m sorry ,It’s my fault.
很抱歉。那是我的过错。
30、Sorry to have kept you waiting .
对不起，让您久等了。
Turn left right.
往左转右转。
45、It’s in the lobby near the main
entrance.
在大厅靠近大门。
46、It’s in the basement at the end of
the corridor.
在地下室走廊尽头。
提醒用语：
47、Mind(Watch)your step.
4、Please pay at the cashier’s desk over
there.
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
客房部
6、Housekeeping .May I come in?
客房服务员，我可以进来吗？
cashier's desk 兑换处
coin 硬币
accounting desk 帐务处
check- out time 退房时间
voucher 证件
price list 价目表
check, cheque 支票
sign (动)签字
interest 利息
form 表格
对不起，他现在不在。
Would you like to leave a message ?
您要留口信吗？
12、Pardon.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
祝贺语：
13、Congratulations!
祝贺您！
14、Happy birthday!
生日快乐！
15、Happy new year!
新年快乐！
16、Merry Christmas!
圣诞快乐！
17、Have a nice holiday!
假日快乐！
18、Wish you every success!
祝您成功！
答谢和答应语:
19、Thank you (very much) .
谢谢您（非常感谢）。
20、Thank you for your advice
(information , help)
感谢您的忠告（信息、帮助）。
21、It’s very kind of you .
谢谢，您真客气。
22、You are welcome .
不用谢。
23、Not at all.
不用谢。
Don’t mention it .
不用谢。
24、It’s my pleasure .
非常高兴为您服务。
(With pleasure.)
(My pleasure.)
25、I am at your service .
乐意为您效劳。

31、Sorry to interrupt you .
请走好。
7、Leave your laundry in the laundry in
reservation 预订
对不起，打扰您了。
48、Please be careful.
the laundry bag behind the bathroom
reception desk 接待处
32、I’m sorry about this.
请当心。
door.
tip 小费
对此表示抱歉。
49、Please don’t leave anything behind.
请把要洗的东西放在浴室门后的洗
reservation desk 预订处
33、I apologize for this.
请别遗忘您的东西。
衣袋中。
luggage office 行李房
我为此道歉。
50、Don’t worry.
8、I hope I’m not disturbing you.
…per thousand 千分之…
34、That’s all right.
别担心。
我希望没有打扰您。
spare (形)多余的
没关系。
51、Take it easy.
9、One moment ,madam. I’ll bring
postpone (动)延期
35、Let’s forget it.
放心好了。
them to you right away .
cancel (动)取消
算了吧。
52、Please don’t smoke here.
等一会儿，夫人。我马上送来。
征询语：
请不要在这边抽烟。
10、I’ll send for an
traveler’s cheque 旅行支票
36、Can(May)I help you?
告别语：
electrician( doctor , ……)
pay (动)付款
我能帮您什么吗？
53、Goodbye.
我给您请电工（大夫……）。
fill (动)填写
Yes, please.
再见。
餐饮部：
administration 管理、经营
好的。
54、See you late.
11、Sit down , please .Here is the
note 纸币
37、What can I do for you .
再见。
menu.
registration desk 入宿登记处
我能为您干点什么？
55、Good night .
请坐，给您菜单，先生。
lobby 前厅
38、Is there anything I can do for you ?
晚安。
May I take your order ,sir?
luggage rack 行李架
您要点菜吗？
visit card 名片
有什么能为您效劳的吗？
56、See you tomorrow.
39、Just a moment , please.
明天见。
12、What would you like to
identification card 身份证
have ,coffee or tea?
rate of exchange 兑换率
请稍等一下。
57、Goodbye and thank you for
您要喝咖啡还是茶？
conversion rate 换算率
40、May I use your phone?
coming.
13、Would you like to have any wine
charge (动)收费
我能借用您的电话吗？
再见，谢谢您的光临。
with you dinner?
bill 帐单
Certainly.
58、Goodbye and hope to see you
您用餐时要喝点酒吗？
当然可以。
again.
change money 换钱
14、Service hours are:
Yes, of course .
再见，希望再见到您。
procedure 手续、程序
（餐厅）供应时间是：
当然可以。
59、Have a nice trip!
7: 9: breakfast.
information desk 问询处
指路用语:
一路平安！
早餐7点到9点。
luggage label 行李标签
41、Go upstairsdownstairs.
60、Wish you a pleasant journey! Good
11:1: lunch.
overbooking 超额订房
上楼下楼。
luck!
午餐11点半到1点半。
…per cent 百分之…
42、It’s on the second (third) floor .
祝您旅途愉快！祝您好运！
6: 8: dinner.
reasonable (形)合理的
在二（三）楼。
前厅：
晚餐6点半到8点半。
cash (动)兑换
43、Excuse me.
1、Have you a reservation?
15、Here is the bill. Please sign it.
keep (动)保留、保存
对不起。
您预定过了吗？
这是您的帐单，请签字。
bank draft 汇票
Where is the washroom (restroom,
2、May I know your name and room
服务台常用词汇
accept (动)接受
elevator)?
number?
2005-1-20 19:21:49
procedure fee 手续费
请问盥洗室（休息室、电梯）在哪儿？
您能告诉我您的名字与房间号吗？

fill in the form 填表
This way ,please.
3、Here is your room key.
management 经营、管理

请这边走
给您房间钥匙。
market price 市价
■ 电讯服务
operator 电话员
16

house phone 内部电话
special line 专线
dial a number 拨号码
hold the line 别挂电话
can't put somebody through 接不通
ordinary telegram 普通电话
receiver 听筒
city phone 城市电话
telephone number 电话号码
replace the phone 挂上电话
Line, please. 请接外线。
The line is busy(engaged) 占线。
cushion 靠垫，垫子
socket 插座，插口
sitting room 起居室
voltage 电压
floor 楼层，地板
carpentry (总称)木器
tea table 茶几
bedclothes 床上用品
quilt 被子
mattress 床垫
thermos 热水瓶
transformer 变压器
牡蛎细面
板条
米粉
炒米粉
冬粉
汤 类
鱼丸汤
貢丸汤
蛋花汤
蛤蜊汤
牡蛎汤
紫菜汤





碗糕 Salty rice pudding
筒仔米糕 Rice tube pudding
红豆糕 Red bean cake
绿豆糕 Bean paste cake
糯米糕 Glutinous rice cakes
萝卜糕 Fried white radish
patty
Fish ball soup
芋头糕 Taro cake
Meat ball soup
Egg & vegetable soup
肉圆 Taiwanese Meatballs
水晶饺 Pyramid dumplings
Clams soup
肉丸 Rice-meat dumplings
Oyster soup
豆干 Dried tofu
Seaweed soup
Oyster thin noodles
Flat noodles
Rice noodles
Fried rice noodles
Green bean noodle
please？
打搅一下，我能看看菜单吗？
Are you ready to order？
您现在可以点餐吗？
first course／stasrters
第一道菜／开胃菜
maincourse
主菜
dessert
甜食
Could I have the bill, please？
请拿账单来，好吗？
send a telegram(cable) 发电报
long distance 长途电话
telephone directory 电话簿
call somebody up 打电话给某人
can't hear somebody 听不见
can't get through 打不通
inland telegram 国内电报
ordinary mail 平信
switchboard 交换台
central exchange 电话总局
The connection is bad. 听不清。
express telegram 加快电报
special dispatch 专电
registered fee 挂号邮资
postcard 明信片

■ 客房设备、用品
escalator 自动楼梯
bookshelf 书架
ground floor (英)底，层，一楼
cabinet 橱柜
switch 开关
Venetian blind 百叶窗帘
curtain 窗帘
wastebasket 字纸篓
tea trolley 活动茶几
night table 床头柜
first floor (英)二楼，(美)一楼
folding screen 屏风
hanger 挂钩
plug 插头
wall plate 壁上挂盘
Chinese painting 国画
elevator, lift 电梯
drawer 抽屉
second floor (英)三楼，(美)二楼
spring 弹簧


酸辣汤
中国小吃英文表达
馄饨汤
2005-1-20 19:22:12

猪肠汤
中式早點
肉羹汤
烧饼Clay oven rolls
鱿鱼汤
油条Fried bread stick
花枝羹
韭菜盒Fried leek dumplings
甜 点
水饺Boiled dumplings
爱玉
蒸饺Steamed dumplings
糖葫芦
馒头 Steamed buns
长寿桃
割包 Steamed sandwich
芝麻球
饭团 Rice and vegetable
balls
roll
麻花
蛋饼 Egg cakes
双胞胎
皮蛋 100-year egg
冰 类
咸鸭蛋 Salted duck egg
绵绵冰
豆浆 Soybean milk
麦角冰

地瓜冰
饭 类
紅豆牛奶冰
稀饭 Rice porridge
ice
白饭 Plain white rice
八宝冰
油饭 Glutinous oil rice
豆花
糯米饭 Glutinous rice
果 汁
卤肉饭 Braised pork rice
甘蔗汁
蛋炒饭 Fried rice with egg
酸梅汁
地瓜粥 Sweet potato congee
杨桃汁
面 类
青草茶
馄饨面 Wonton & noodles
点 心
刀削面 Sliced noodles
牡蛎煎
麻辣面 Spicy hot noodles
臭豆腐
麻酱面 Sesame paste noodles
tofu)
油豆腐
鴨肉面 Duck with noodles
麻辣豆腐
鱔魚面 Eel noodles
虾片
乌龙面 Seafood noodles
虾球
榨菜肉丝面 Pork , pickled
mustard green noodles
春卷
蛋卷
Sweet & sour soup
其 他
How would you like to pay？
Wonton soup
当归鸭 Angelica duck
请问您怎样付款？
Pork intestine soup
槟榔 Betel nut
Language Notes
Pork thick soup
火锅 Hot pot
三言两语
Squid soup
餐厅点餐用语
在西餐厅就餐，菜单一般由三类不同
Squid thick soup
2005-1-20 19:22:53
的菜别组成。the first course或者

starters是指第一道菜，往往是汤、一
Vegetarian gelatin
点菜就餐的次序：找桌子 看菜单 点小碟色拉或其它小吃。第二道菜是主
Tomatoes on sticks
菜 付钱 离开 菜，fish and chips是鱼和炸土豆条，
Longevity Peaches

它同“roast beef and york shir
Glutinous rice sesame
Have you got a table for two, please﹖
pudding——牛肉布丁”、“shepherd
请问您有两个人的桌子吗？
spie——牧羊人的馅饼”一样，都是典
Hemp flowers

型的英国传统菜肴。最后一道是甜食
Horse hooves
Have you booked a table﹖
您预定餐桌了吗？
——或冷或热，但都是甜的。西方饮
食习惯是先吃咸的，后吃甜的。西餐
Mein mein ice
Have you made a reservation﹖
菜单名目繁多，有时不易读懂。遇到
Oatmeal ice
您预定了吗？
这种情况，可以请服务员解释一下。
Sweet potato ice
smoking or non-smoking﹖
餐厅里的对话
Red bean with milk
吸烟区还是非吸烟区？
Conversation In A Restaurant
Would you like something to drink﹖
Hugh is ordering a meal in a restaurant
Eight treasures ice
您想喝什么？
a few moments later?
Tofu pudding
Would you like to see the menu﹖
Emma: one sparkling water
您需要看菜单吗？
Hugh: Thanks very much
Sugar cane juice
Language Notes 三言两语
Emma: Are you ready to order?
Hugh: Yeah I think I am actually.
Plum juice
点菜就餐的典型次序是：找一张桌子
Could I just have the soup to start
Star fruit juice
坐下－看菜单－点菜－付钱－离开。
please
Herb juice
英语语言的表达基本上也是依照次
Emma: That’s minestrone, is that all
顺序。“订餐”在英文中有两种说法，
right sir?
Oyster omelet
即to book a table 和make a
Hugh: Yeah, that’s fine, and for the
Stinky tofu (Smelly
reservation．在英国以及在其它很多
main course could I have the chicken
国家，餐厅一般划分为吸烟区和非吸
please?
Oily bean curd
烟区。一进餐厅，服务员会主动征询
Emma: Chicken
Spicy hot bean curd
客人的意见，然后引领客人前往所选
Hugh: and just some vegetables and
some boiled potatoes please
Prawn cracker
择的区域就餐。
Emma: Boiled potatoes, OK
Shrimp balls
打搅一下，我能看看菜单吗？
Hugh: Thanks very much
Spring rolls
expression表达 Emma: OK
Chicken rolls
Excuse me, could I see the menu,
餐厅里的对话
17

休正在餐厅点餐 （过了一会儿）
埃玛：一份带汽的矿泉水。
休： 谢谢！
埃玛：您现在可以点菜吗？
休： 是的，可以。请先给我来一份
例汤，好吗——今日的例汤是什么？
埃玛：是意大利蔬菜汤，可 以吗？
休：可以。好的 …… 至 于主菜，
shark fin 鱼翅
scallops 干贝
lobster 龙虾
bird's nest 燕窝
roast suckling pig 考乳猪
pig's knuckle 猪脚
boiled salted duck 盐水鸭
preserved meat 腊肉
mashed potatoes 马铃薯泥
omelette 简蛋卷
pudding 布丁
pastries 甜点
pickled vegetables 泡菜
kimchi 韩国泡菜
crab meat 蟹肉
prawn 明虾
artificial color 人工色素 occupancy 占有，占用
ice water 冰水 peak 最高的，高峰的
mineral water 矿泉水 arrival 到来，到达
distilled water 蒸馏水 departure 启程，离开，出发
long-life milk 保久奶 book 预定，定
condensed milk 炼乳; 炼奶 hotel 旅馆
cocoa 可可 offer 提出，提供
coffee mate 奶精 discount 折扣
请给我一份鸡肉，好吗？
埃玛：……鸡肉……
休：再来一点蔬菜和煮土豆。
埃玛：……煮土豆。好的。
休： 谢谢！
埃玛：好的。
国外生活必备英文词汇全搜索—饮
食篇３
2005-1-20 19:50:20

餐具：
coffee pot 咖啡壶
coffee cup 咖啡杯
paper towel 纸巾
napkin 餐巾
table cloth 桌布
tea -pot 茶壶
tea set 茶具
tea tray 茶盘
caddy 茶罐
dish 碟
plate 盘
saucer 小碟子
rice bowl 饭碗
chopsticks 筷子
soup spoon 汤匙
knife 餐刀
cup 杯子
glass 玻璃杯
mug 马克杯
picnic lunch 便当
fruit plate 水果盘
toothpick 牙签
中餐：
bear's paw 熊掌
breast of deer 鹿脯
beche-de-mer; sea cucumber 海参
sea sturgeon 海鳝
salted jelly fish 海蜇皮
kelp, seaweed 海带
abalone 鲍鱼

barbecued pork 叉烧
sausage 香肠
fried pork flakes 肉松
BAR-B-Q 烤肉
meat diet 荤菜
vegetables 素菜
meat broth 肉羹
local dish 地方菜
Cantonese cuisine 广东菜
set meal 客饭
curry rice 咖喱饭
fried rice 炒饭
plain rice 白饭
crispy rice 锅巴
gruel, soft rice , porridge 粥 —
noodles with gravy 打卤面
plain noodle 阳春面
casserole 砂锅
chafing dish, fire pot 火锅
meat bun 肉包子
shao-mai 烧麦
preserved bean curd 腐乳
bean curd 豆腐
fermented blank bean 豆豉
pickled cucumbers 酱瓜
preserved egg 皮蛋
salted duck egg 咸鸭蛋
dried turnip 萝卜干
西餐与日本料理:
menu 菜单
French cuisine 法国菜
today's special 今日特餐
chef's special 主厨特餐
buffet 自助餐
fast food 快餐
specialty 招牌菜
continental cuisine 欧式西餐
aperitif 饭前酒
dim sum 点心
French fires 炸薯条
baked potato 烘马铃薯
conch 海螺
escargots 田螺braised beef 炖牛肉
bacon 熏肉
poached egg 荷包蛋
sunny side up 煎一面荷包蛋
over 煎两面荷包蛋
fried egg 煎蛋
over easy 煎半熟蛋
over hard 煎全熟蛋
scramble eggs 炒蛋
boiled egg 煮蛋
stone fire pot 石头火锅
sashi 日本竹筷
sake 日本米酒
miso shiru 味噌汤
roast meat 铁板烤肉
sashimi 生鱼片
butter 奶油
冷饮:
beverages 饮料
soya-bean milk 豆浆
syrup of plum 酸梅汤
tomato juice 番茄汁
orange juice 橘子汁
coconut milk 椰子汁
asparagus juice 芦荟汁
grapefruit juice 葡萄柚汁
vegetable juice 蔬菜汁
ginger ale 姜汁
sarsaparilla 沙士
soft drink 汽水
coco- cola (coke) 可口可乐
tea leaves 茶叶
black tea 红茶
jasmine tea 茉莉(香片)
tea bag 茶包
lemon tea 柠檬茶
white goup tea 冬瓜茶
honey 蜂蜜
chlorella 绿藻
soda water 苏打水
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coffee 咖啡 vacancy 空，空房间
iced coffee 冰咖啡 solid 全部地
white coffee 牛奶咖啡 be full up 全满
black coffee 纯咖啡 include 包括，包含
ovaltine 阿华田 major 较大范围的，主要的
chlorella yakult 养乐多 international 国际的，世界的
essence of chicken 鸡精 provide with 提供
ice-cream cone 甜筒 mini-bar 小冰柜
sundae 圣代; 新地 sort 种类，类别
ice-cream 雪糕 price 价格，价钱
soft ice-cream 窗淇淋 dollar 美元
vanilla ice-cream 香草冰淇淋 service 服务，服侍
ice candy 冰棒 of course 当然
milk-shake 奶昔 rate 价格，费用
straw 吸管 tax extra 另加税金
国外生活必备英文词汇全搜索- 住宿look forward to 期待，希望
篇 receive 接待，接见，欢迎
2004-12-18 22:27:59
guest 旅客，宿客

前台
welcome to 欢迎到来
company 陪伴，同伴
bellboy 行李员，旅客服务员
single room 单人房
madam 夫人，女士，太太
double room 双人房
trip 旅行，旅程
intend 想要，打算
take care of管理，照看
party （参加共同活动的）一批，一
baggage 行李，
组，一组人
carry 运送，手提
date 日期，日子
suitcase 手提箱，衣箱
kind 种，类
show 带领，指引，给 看
bath 浴室
lead 带领，引领，领路
shower 淋浴
give sb.a hand帮...的忙
suite （一套）房间
allow 允许，准许
deluxe 豪华的
wish 愿，希望
presidential 总统的，总统职务的
pleasant 令人愉快的，舒适的
available 可用的，合用的，可得到的，
enjoy 享受
可到达的
a good time 快乐时光
fully 完全地，彻底地
pleasure 快乐，愉快，高兴
name 名字，姓，姓名，名称
not at all 不用谢，没关系
address 地址
mention 提及，提到
the phone number 电话号码
registration登记，注册
be able to 能，会
at one's service 为...服务
guarantee 保证，担保，包，管
behind 在后面，在...背后
remember 记住，记得

return 送还，还归 what's more 另外
firmly 稳固地 construction建造，构造，结构
go to bed 上床睡觉 magnificent 壮丽的，宏伟的
check 检查，核对 enjoy 欣赏，喜爱
list 名单，一览表 stamp 邮票
fill to 填写 stick 粘贴，张贴
form 表格 envelope 信封，封套
have a look 看一看 sticker 背后有粘胶的标签
passport 护照 ticket 票
mind 介意，反对 airline 航空公司
fill out 填写 wonder 想知道
prepare 准备，预备 consider 考虑，细想
key card 出入证 in advance 预先
seat 座位 economy 经济
file 档案 time-table 时刻表
identification身分的证明 flight 班机
straight 马上，立刻 airport 机场
separately 单独地 rear stalls 戏院正方后座
opposite 在...的对面 in order 妥当，就绪
gift 礼品，礼物 suppose 猜想，料想，想象
elevator [美]电梯 matinee 日戏
directly 直接地 dress circle戏院的二楼厅
straight 笔直的 cancel 取消
traffic 交通 except 除...之外
distance 直接地 performance 演出
intersection 交叉点，十字路口 acrobatic 杂技的
suggest 建议，提出（意见，计划）prefer 更喜欢
等 exchange 兑换，（货币）交换
popular 受欢迎的，大众（或某种人）bill 钞票，纸币
喜爱的 currency 货币
tourist 旅行者，游览者，观光者 according to根据...所说，按照
famous 著名的，出名的 equivalent 相等的，相当的
tourist attraction 旅游胜地 note 纸币
history 历史 sign 签名，署名
direction 方向，方位 exchange memo 兑换水单
well-known 出名的，众所周知的 counter 柜台
scene 景色，景象 prohibit 禁止，阻止
attractive 有吸引人的，引起兴趣的 government 政府
interest 兴趣 information 信息
dynasty 王朝，朝代 bottom line 底线
classical 古典的 endorse 在（支票等）背面签名，背
architecture建筑风格 书
exquisite 精致的，精巧的 signature 签名，署名
artistic value 艺术价值 top line 头一行
chance 机会 receipt 收据，收条
feast one's eyes让某人一包眼福 amount 数额
typical 典型的，代表性的 certificate 单据
pearl 珍珠 purchase 买，购买，购置，所购物
The Jade Buddha Temple 玉佛寺 countersign 副署，连署

in duplicate（正副）一式两份
policy 政策，方针
understand 懂，理解
awfully 非常，很
describe 描绘，叙述，形容
apologize 道歉
trouble 麻烦，烦恼
manager 经理
solve 解决
carelessness粗心，疏忽，粗枝大叶
advise to 劝...
inconvenience 不方便
toilet 洗室
sincerely 真诚地，诚恳地，真挚地
previous 先的，前的
occupant 占有人，占用者，居住者
access 进入
responsible 有责任的，（应）责任的
necklace 项圈，项链
safety box 保险柜
arrange 安排
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noise 噪音，嘈杂声
several 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
housemaid 客房服务员
release 再出租
measure 措施，方法
understaffed人员太少的，人员不足的
accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
19
porter 行李员
reservation desk 预定处
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好
的客房
single room 单人间
suite 套间
telephone operator 总机接线员
in touch with 联系，接触
as soon as 一...就...
try one's best 努力，尽力
possible 可能的
regulation 规则，规章，法规
noise 噪音，嘈杂声
several 几个，数个
misunderstand 误会，误解
explain 解释，说明
relax 放松
calm 使平静，使镇定
in charge 主管
housemaid 客房服务员
release 再出租
measure 措施，方法
understaffed人员太少的，人员不足的
accommodation cost 宿费
cashier 出纳
check in 入住登记
check out 办理退房手续
deluxe suite豪华套间
dining hall 餐厅
double room 双人间
foreign exchange counter 外币兑换处
hotel directory 旅馆指南
hotel lobby 饭店大堂
hotel rates 房价
information desk 总台
porter 行李员
reservation desk 预定处
room charge sheet 房价表
room with bath 带有浴室的客房
room with good ventilation 通风良好
的客房
single room 单人间
suite 套间
telephone operator 总机接线员

深圳：李海滨
卡号：50Dd4fea7001

everage D、stain
７、The words below equals to
one another except（ ）.
A、the high season B、the
busy season C、the peak
season D. the off
season
8、Sichuan cuisine is () and
contains chili.
A、sour B、sweet C、hot
D、salty
９、The word “cuisine”
means （）..
A、热辣的 B、菜系 C、苦干
的 D、大堂吧
10、The word
“miscalculation”refers to
（）
A
B、算账
C、结
、确认
账
D、算错账
11、The word “party”in our
book refers to （）.
A、随行人员、聚会
B、党
C、聚
奖品名称：500万U豆体验卡
会

D、党员
12、“PC”is short for（）
for a private secretary ?（）
A、yoga
A、potato chips B、B、PC
portable computer C、personal C、copier
computer D、both B and C D、printer
13、what should the 2、In what ways can the
reservation clerk says first guests make a reservation ?
when heshe answers the （ ）。
phone? A、talking by person B、
A、Reservatons, may I help by phone C、by mail D、
you? B、welcome to our by fax
hotel. 3、 Which can be ordered in a
C、please come to our hotel restaurant of a hotel?（）。
D、please nojoy your stay. A、special spicy chicken
14、The objects below are B、twice – cooked pork slices
needed in Recreation Service C、bar bell
except (). D、snooker
A、bowlings B、refreshment
C、bar bell D、billiards
4、The facilities used in
15. “Huanlemuchang Hot
Recreational Service
Pot” in Huhhot is a kind of
are()0361f04c
（）.

A boot B booth C
buffet D beverage
一、多选题：（每题2分，共
20分。多选、少选、漏
选均不得分）
1、 What should be prepared

20