咖啡厅餐厅服务员英语

咖啡厅服务用语

咨询服务时间和价钱

1、自助早餐从7:00AM 到10:00AM ￥48位加15% 服务费。
The buffet breakfast is 48per person plus 15% service charge. The service hour is from
7:00am to 11:00am.
2、自助晚餐从6:00PM到9:00PM，￥98位加15%服务费。
The buffet dinner is 98per person plus 15% service charge, the service hour is from
18:00 to 21:00.

一 接订位
1、您好，咖啡厅，请问有什么可以帮忙吗？
Good morning afternoon evening. This is coffee shop. May I help you?
2、请问您贵姓？请问您以什么名义订位？
May I have you name, please? Under what name is this booking made, please?
3、请问您的名字怎样拼写？
Would you spell it please?
4、请问多少人？
For how many people, please?
5、请问哪一天和几点钟来用餐呢？
For what time and what date?
6、请问您喜欢吸烟区还是非吸烟区？
Would you like the smoking area or Non Smoking area?
7.、还有什么要求吗？
Any more requests?
我要张靠窗的桌子
I want a table by the window.
8、对不起靠窗的桌子都有人预定了。
I’m sorry; all the tables by the window have been reserved.
9、请问您的房间号码或联系电话是多少？
May I have your room number or telephone number, please?
10、我重复一下：金先生,两位，今晚七点半来，非吸烟区，联系电话号码 .对吗？
, May I repeat it? A table for two and non smoking area, at 7:30 this evening for
. Your phone number is .Is that right
11、谢谢，史密斯先生，餐厅的订位将会保留30分钟，我们将恭候您的到来，再见。
Thank you, , usually, the table will be kept hold for 30 minutes. We look forward to
seeing you on time. Good-bye.

二．客人抵达餐厅，引坐：
1、您好，欢迎光临。
Good morning afternoon evening. Welcome to our coffee shopcafé.
2、请问您是否有餐券呢？
Do you have breakfast coupon ticket?
3、请问您的房间号码是多少？
May I have your room number, please?
4、请问几位？
How many persons people, please?
5、请问有预定吗？
Do you have a reservation?
6、请问喜欢哪个位置？
Where do you prefer like to sit?
7、我们已经为您安排了(靠窗的)座位。
We have arranged a table (by the window) for you.
8、那张台的客人刚离开。我们正在收拾。请稍等。
The table was occupied. We are cleaning the table now。Just a moment, please.
9、先生，很抱歉，我们餐厅现已满座，请您稍等片刻，一有空台， 我们马上为您安排。请在
这坐等一下。
I’m sorry, sir. Our restaurant is full now. Would you mind waiting for a moment? We’ll
arrange a table for you as soon as possible. Please have a seat here.
10、您就在大堂吧那边坐着等会儿好吗？如果一有空桌，马上请您入座。
Could you take a seat in the lobby bar for a while and I will inform you when a table is free?
11、实在对不起，现在餐厅已经客满，如果您愿意等会儿的话，我们非常欢迎。
I am afraid the tables are all engaged at the moment, SirMadam, would you mind to wait
for a while? （engage：忙于；engagement:订婚；约定）
12、很对不起，先生太太，让您久等了。
I am very sorry to have kept you waiting, SirMadam.
13、这边请，请小心台阶。
This way please. Be careful of the steps.
14、请问您喜欢吸烟区还是非吸烟区？
Would you like the smoking area or Non Smoking area?
15、先生女士，请问这张台好吗？
How about this table? （ Is this table all right）? .
16、史密斯先生，请坐！
Mr. Smith, Take have a seat, please.
17、您介意和别人同桌吗？
Would you mind sharing a table?
18、你能和别人同台吗？
Could you share a table with others?

三 点菜
1、我在等朋友.
I am waiting for my friends.
2、您等您朋友之前是否喝杯饮品呢？
Would you like to have a drink while waiting for your friend?
3、现在可以点菜了吗？
May I take your order now？
4、在这里吃还是打包？
For here or to go?
5、请问你喜欢散点还是自助餐呢？
Would you like to have a la carte or buffet?
6、史密斯先生，这是菜单和酒水牌。
Here is our menu and drink list. Mr. Smith.
7、对不起，我们不能提供那道菜，我可以建议..鸡扒....给您吗？
I’m sorry, that dish is not available now. May I suggest you to try our chicken steak.
8、请问要一杯咖啡或茶，好吗？
Would you like a cup of coffee or tea?
9、请问喜欢喝点什么饮品？我们有啤酒、果汁，还是其他软性。
What kind of drinks would you prefer? Beer, juice or other soft drinks?
10、请问喜欢喝咖啡还是茶 ？
Would you prefer tea or coffee?
11、你有什么推荐吗？
Do you have any suggestion?
12、一杯蓝山咖啡怎么样？
How about a cup of blue mountain coffee?
13、请问您喜欢吃点什么？
What would you like to eat?
14、请问您点的牛扒喜欢几成熟呢？，半熟、七成、或全熟。
How would you like your steak done, SirMadam, medium, medium well or well done?
15、您的牛扒喜欢配什么汁呢？我们有黑椒汁，红酒汁，蘑菇汁，洋葱汁.
What kind of dressing would you prefer with your steak? We have black pepper sauce, red
wine sauce, mushroom sauce, onion sauce。
16、牛扒要配什么？我们有米饭，意粉和面包。
What would you like to have your steak with? We have rice, spaghetti and bread.
17、我可以重复一下您的点单吗？您点了一杯蓝山咖啡和一份牛扒
May I repeat your order now? You have ordered a cup of blue mountain coffee and a steak
18、还有其他需要吗？
Anything else? SirMadam
19、对不起，这种酒不卖零杯。我们有99年 的长城卖零杯。或者你可以选择小瓶红酒。
Sorry Sir, this wine does not sell by glass. We have ’99 year Great Wall selling by glass. Or
you may choose the small bottle of wine.

四 用餐中

1、真对不起，这个菜需要一定的时间。
I am afraid this dish will take some more time to prepare.
2、实在对不起，我马上为您重做。
I am sorry , SirMadam, I will change it for you now.
3、现在可以上点心了吗？
Can I bring your dessert（餐后甜点） for you now?
4、现在要还是等一会儿
Would you like to have it now or later?
5、我可以帮您把这个收走吗
Can I take this away? SirMadam?
2、请问要加点酒吗？ 请问再要一杯咖啡吗？再要一杯咖啡。
Would you like some more wine? Would you like another coffee? One more cup of coffee.
3、可以收餐吗？
May I collect the used dishes?
4、这咖啡是为您免费提供的。
The coffee is free for you.
水果是免费的。
The fruit is for free.
希望你喜欢。
hope you will enjoy it.
5、请给我打包这个菜。
Please pack this dish for me
五 结账
1、请问现在可以为您结帐吗？
May I settle your bill now?
2、你们要开一张帐单，还是分单付帐？
Would you like to have one check or separate checks?
你可以付现金或者刷卡
You can pay by cash or by credit card.
3、我请客。
It’s on me. It’s my treat.
可以给我开发票吗？
May I have the receipt?
4、先生，这是你的帐单，多谢...200...元。
Mr. Smith. Here is your bill. Totally 200 dollars, thank you.
5、谢谢，我马上把零钱和收据送来。请稍等。
Thank you so much. I’ll be back with your change and receipt. Wait a minute please.
6、这是您的找零和收据，谢谢。
Here is your change and receipt. Thank you.
7、请在这里签名好吗？
Sign here, please.
六 送客
1、Thank you for coming. Welcome come again.
多谢，欢迎下次再来。
2、Please remember to have all your belongings with you. Good- Bye.
请带齐您的物品，再见。