常用客房服务英语

常用客房服务英语


Key sentences（重点句子）
1.

Housekeeping．may i come in？我是客房的，可以进来吗？
2.

When would you like me to do your room，sir？您要我什么时间来
给你打扫房间呢，先生？
3.

You can do it now if you like．如果您愿意，现在就可以打扫。
4.

I would like you to go and get me a flask of hot water．我想
请你给我拿一瓶开水来。
5.

I’m sorry that your flask is empty．很抱歉您的水壶空了。
6.

May I do the turn-down service for you now？现在可以为您收拾
房间了吗？
7.

Oh，thank you．but you see，we are having some friends over．噢，
谢谢，但你知道我们邀请了一些朋友过来聚聚。
8.

Could you come back in three hours？你能不能过3小时再来整理？
9.

Certainly，madam．I’ll let the overnight staff know．当然可
以，女士。我会转告夜班服务员。
10.

Would you tidy up a bit in the bathroom？请整理一下浴室好吗？
11.

I’ve just taken a bath and it is quite a mess now．我刚洗了
澡，那儿乱糟糟的。
12.

Besides，please bring us a bottle of just boiled water．此外，
请给我们带瓶刚烧开的水来。
13.

It's growing dark．would you like me to draw the curtains for
you？天黑下来了，要不要我拉上窗帘？
14.

Is there anything i can do for you？您还有什么事要我做吗？
15.

I’m always at your service．乐意效劳。

Dialogue A
a：housekeeping．may I come in？
b：yes，please．
a：when would you like me to do your room，sir？
b：you can do it now if you like．I was just about to go down for my
breakfast when you came．but before you start，would you do this for me？
a：yes，what is it？
b：I would like you to go and get me a flask of hot water．i need some
hot water to wash down medicine after break－fast．
a：I’m sorry that your flask is empty．I’ll go and get you an- other
flask that's full at once．
b：thank you．
Dialogue B
（the turn-down service）

a：good evening，madam and sir．may I do the turn down service for
you now？
b：oh，thank you．but you see，we are having some friends over．we're
going to have a small party here in the room．could you come back in three
hours？
a：certainly，madam．I’ll let the overnight staff know．they will
come then．
b：that's fine．well，our friends seem to be a little late．would you
tidy up a bit in the bathroom？I’ve just taken a bath and it is quite
a mess now．besides，please bring us a bottle of just boiled water．we'd
treat our guests to typical Chinese tea．
a：yes，madam．I’ll bring in some fresh towels together with the
drinking water．
b：ok．
a：（having done all on request） it's growing dark．would you like
me to draw the curtains for you，sir and madam？
c：why not？that would be so cozy．
a： may I turn on the lights for you？
c：yes，please．I’d like to do some reading while waiting．
a：yes，sir．is there anything i can do for you？
c：no more．you're a smart girl indeed．thank you very much．
a：I’m always at your service．goodbye，sir and madam，and do have
a very pleasant evening．
Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的
cozy a．舒适的，温暖的
service n．服务，帮助




洗衣服务英文
Key sentences（重点句子）
Excuse me．have you any laundry？
对不起，请问有没有要洗的衣服？
The laundry man is here to collect it．
洗衣房服务员来这儿收要洗的衣服了。
If you have any，please just leave it in the laundry bag behind the
bathroom door．

如果您有衣服要洗，请放在浴室门后的洗衣袋里。
Please tell us or notify in the list whether you need your clothes
ironed，washed，dry-cleaned or mended and also what time you want to get
them back．
请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，
水洗，干洗或缝补，还要写明何时需要取衣服。
What if there is any laundry damage？
如果你们洗衣时损坏了衣服怎么办？
In such a case，the hotel should certainly pay for it．
如果是这样，饭店当然应该赔偿。
Could you send someone up for my laundry，please？
请问，你们能派人来收要洗的衣服吗？
A valet will be up in a few minutes．
洗熨工马上就到。
will the color run in the wash？
洗衣时会掉色吗？
we'll dry-clean the dress．
我们将干洗这条裙子。
we'll stitch it before washing．
我们会在洗之前把衬里缝好。
when can i have my laundry back？
我何时能取回洗的衣服呢？
but would you like express service or same-day？
不过，您是要快洗服务还是当日取？
i'd like this sweater to be washed by hand in cold water．
这件毛衣要用冷水手洗。

Dialogue A
（explaining how to get the service）
（a：room attendant b：a guest）
a：Excuse me．have you any laundry？The laundry man is here to collect
it．
b：No，not now，thank you．
a：If you have any，please just leave it in the laundry bag be-hind
the bathroom door the laundry man comes over to collect it every morning．
b：Thank you．
a：Please tell us or notify in the list whether you need your clothes
ironed，washed，dry-cleaned or mended and also what time you want to get
them back．
b：I see．what if there is any laundry damage？I wonder if your hotel
has a policy on dealing with it．
a：In such a case，the hotel should certainly pay for it, the indemnity
shall not exceed ten times the laundry．
b：That sounds quite reasonable．I hope there's no damage at all．

a：Don't worry，Sir．the laundry department has wide experience in
their work．
b：All right． Thank you for your information．
a：Not at all．

Dialogue B
（express service）
（a：laundry clerk b：Mrs. Bell）
a：What can I do for you？
b：Could you send someone up for my laundry，please？room908，bell．
a：Certainly，Mrs. Bell．a valet will be up in a few minutes．
b：Good．I also have a silk dress which I don't think is color-fast
will the color run in the wash？
a：We'll dry-clean the dress． Then the color won't run．
b：You're sure？good！and the lining of my husband's jacket has come
unstitched it might tear over further while washing．
a：Don't worry，madam．we'll stitch it before washing．
b：That's fine．now，when can I have my laundry back？
a：Usually it takes about two days to have laundry done, but would
you like express service or same-day？
b：What is the difference in price？
a：We charge 50％ more for express， but it only takes 5hours．
b：And for same-day，will I get the dress and skirt back this evening？
a：Yes，madam．all deliveries will be made before six o'clock．
b：I'll have express then．
Dialogue C
a：Can I help you？
b：Yes．I have some laundry to be done．
a：Certainly, Sir! could you fill out the laundry form please？
b：May I use your pen？
a：Sure．Here you are．
b：Thanks! Oh! I don't want these shirts starched．
a：No starch．I understand Sir．
b：And also I'd like this sweater to be washed by hand in cold water
it might shrink otherwise．
a：By hand in cold water I see．
b：When will they be ready？
a：We will deliver them tomorrow evening around 6．
b：Fine. Thanks a lot．
Words and Expressions
notify v．通知
iron v．熨烫
dry-clean v．干洗
indemnity n．赔偿

mend v．修补，缝补
stitch v．缝缀
valet n．旅馆中替客人洗烫衣服的人员
colorfast a．不褪色的
express service 快洗服务
starch v．给（衣服等）浆，浆硬