rese-阐明
eturn Policy (see below for Instrument
Return Policy):
You can purchase items from
Pro Winds with confidence as every item we sell
comes with our highest
recommendation. If you
are not completely satisfied or the item isn’t
what you expected, just return it to
us within
30 days along with sales receipt. The product must
be in new condition and with its original
packaging. (Opened boxes of reeds are not
returnable) Please note that products which were
originally
sent on a trial basis are not
returnable after the trial period.
Note: If
your original order qualified for free shipping,
you may be issued a full refund less our original
shipping costs.
Instrument Return Policy:
All Pro Winds instruments, except special
orders, are sent on a 10-Day Trial basis (Trial
Period begins
after instrument is received).
The customer assumes full responsibility for the
safe and proper care of the
trial instrument.
Any damaged or missing accessories will be billed
to the customer's account. The
customer is
responsible for shipping the instrument back to
us. After the Trial Period, the purchase
becomes final and the instrument is not
returnable.
Damage in Shipment:
Please
examine your order immediately upon receipt for
any damage. All instruments and accessories
are examined and verified to be in perfect
condition when packed. All packaging is according
to the
standards of the prevailing carrier.
Regardless of the appearance of the carton, any
instrument or
accessory received in a damaged
condition has occurred while in transit and must
be reported at once to
the carrier.
If
your order was shipped via UPS or FedEx, please
contact your local UPS or FedEx office
immediately.
They will need your name and
address, along with our name and shipper ID
number. This information
appears on the carton
label. Please retain the carton, packaging, and
damaged contents for UPS
inspection. UPS will
make arrangements to inspect and return the
merchandise to us. Then contact a
service
representative of Pro Winds to assist you with
product replacement. All claims must be filed
within 5 days after the receipt of order.
Please follow the above instructions, as they are
for your
protection.
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