投诉信格式-眼力见是什么意思
全国外经贸从业人员认证考试
国际商务英语等级考试(初级)试卷
2007年5月
题目序号
应得分数
实际得分
得分
评卷人 复核人
Ⅰ.Translate the following
Chinese into English(中译英,共
20分)
Ⅰ
20
Ⅱ
20
Ⅲ
10
Ⅳ
10
Ⅴ
10
Ⅵ
10
Ⅶ
20
总分
100
核分人
1.经营范围 (1分)
2.规格
(1分)
3.5%的折扣 (1分)
4.短装 (1分)
5.发票金额 (1分)
6.综合险 (1分)
7.已装船通知 (1分)
国际商务英语等级考试(初级)试卷 第 1 页 (共11页)
8.商业信用 (1分)
9.如果你方报价有竞争力的话, 我方可考虑与你方大量成交。 (3分)
10.由于信用证迟到, 我方无法在销售确认书所规定的期限内交货。 (3分)
11.随信附上567号合同项下的全套装运单据。 (3分)
12.如能寄来有关样品及整套宣传资料,我方将不胜感激。
(3分)
得分 评卷人 复核人
Ⅱ.Translate the following English into
Chinese(英译中,共
20分)
1. trade
associations (1分)
2.for your
reference (1分)
3.to offer
firm (1分)
4.to be available
from stock (1分)
国际商务英语等级考试(初级)试卷 第 2 页 (共11页)
5.partial shipments (1分)
6.to file a claim (1分)
7.neutral packing (1分)
8.charter party (1分)
9.We feel
it regrettable that you declined our offer for
fruits. (3分)
10.We can arrange the
inland insurance on your behalf, but the extra
premium should be
borne by you. (3分)
11.In addition, the crates are lined with
waterproof, airtight material. (3分)
12.We strongly believe that through our joint
efforts, business between our two sides will be
developed to our mutual benefit. (3分)
得分 评卷人 复核人
Ⅲ.Choose the
best answer for each of the following questions
(单选题,共10分,每题1分)
1.As we
specialize in the import and distribution of
automobile parts, we would like to
establish
________ with you.
A.business relation
B.trade relationship
C.trading relation
D.business relations
2.We shall send you
quotations and samples ________ your specific
inquiry.
A.after receipt B.as soon as
receiving
C.on receipt of D.upon receipt
国际商务英语等级考试(初级)试卷 第 3 页 (共11页)
3.For details of our credit status, you
may ________ the Chamber of Commerce of Italy.
A.contact with B.refer to
C.approach
to D.get into touch with
4.We are pleased
to receive your fax of May 8 ________ us 500
metric tons of soy beans.
A.quoting
B.offering
C.quoted D.offered
5.Problems of long ________ should be settled
with great care.
A.time B.period
C.stand D.standing
6.Insurance
is to be ________ by the buyer if the transaction
is concluded on an FOB basis.
A.done
B.made
C.taken up D.taken out
7.Chinese exporters usually pack nearly all of
their ________ goods in containers in order to
cut freight and other ________.
A.exports
… costs B.export … charges
C.exports …
charges D.selling … money
8.The full
consignment ________ fifty wooden cases bearing
our name and marks.
A.includes B.contains
C.consists D.covers
9.We took
delivery of 5 cartons and had the ________
examined.
A.contents B.content
C.contention D.containment
10.We
have made ________ that we would not accept
payment by DP for the present deal.
A.clear
B.that clear
C.this clear D.it clear
得分 评卷人 复核人
Ⅳ.Arrange the following
words and phrases in their proper
order to
form complete sentences(连词成句,共10分,
每题2分)
1.that, the, immediately, it is understood,
covering, the letter of credit, will be
established,
goods, above-mentioned
2.our duty, we feel, that, the date of
shipment, to remind you, it, is drawing near
国际商务英语等级考试(初级)试卷 第 4 页 (共11页)
3.until the first lot of goods, we
cannot be sure, packed in such cartons, how things
will prove,
arrives, to be
4.the inconvenience caused by this, we very
much regret, would like to, and, and the previous
error, offer our sincere apologies
5.our usual practice, to have payments
made, it is, by confirmed irrevocable sight LC,
for all
exports
得分 评卷人
复核人
Ⅴ.Complete each of the following
blanks with an appropriate
word or
phrase(选择正确的答案填充,共10分,每个
空格1分)
Dear
Sirs
As it is our ___1____ in the near future
to start importing Chinese pottery, we are
___2____ in contacting a number of prominent
manufacturers in Shanghai with a ___3____
to
choosing lines ____4___ for the Spanish market.
We would be most ____5___ if you would send us
____6___ the lines you stock for export,
____7___ with your price list and terms f.o.b.
We would very much ___8____ an early reply
___9____ our general manager is coming
to
Shanghai next month to visit prospective
___10____.
Yours respectfully
1.A.want B.intention C.interest
D.expectation
2.A.interested B.keen C.like
D.preferred
3.A.purpose B.eye C.view
D.desire
4.A.suited B.suiting C.suit
D.suitable
5.A.thankful B.thanked C.thanking
D.thank
6.A.detail on B.details of
C.detailed information D.detailed
informations about
国际商务英语等级考试(初级)试卷 第 5
页 (共11页)
7.A.as B.going C.gathering
D.together
8.A.expect B.await C.appreciate
D.like
9.A.with B.because of C.though D.as
10.A.buyers B.importer C.suppliers
D.exporter
1.( ) 2.( ) 3.( )
4.( ) 5.( )
6.( ) 7.( )
8.( ) 9.( ) 10.( )
得分 评卷人
复核人
Passage 1
Complaining about
faulty goods or bad service is never easy.Most
people dislike
making a fuss.But if something
you have bought is faulty or does not do what was
claimed
for it, you are not asking for a favor
to get it put right.It is the shopkeeper’s
responsibility to
take the complaint seriously
and to replace or repair a faulty article or put
right poor service,
because he is the person
with whom you have entered into an agreement.
Complaints should be made to a responsible
person.Go back to the shop where you
bought
the goods, taking with you any receipt you may
have.If you telephone, ask the name
of the
person who handles your enquiry, otherwise you may
never find out who is to deal with
the
complaint later.
Even the bravest person finds
it difficult to stand up in a group of people to
complain.So,
if you do not want to do it in
person, write a letter.Stick to the facts and keep
a copy of what
you write.At this stage you
should give any receipt numbers, but you should
not need to give
receipts or other papers to
prove you bought the article.If you are not
satisfied with the
answer you get, or if you
do not get a reply, write to the managing
director.Be sure to keep
copies of your own
letters and any letter you receive.
1.A
customer may make a complaint because _______.
A.he dislikes causing a fuss
B.the article
does not do what was claimed for it
C.he wants
to ask for a favor
D.he was at fault in buying
the article
2.According to the passage, which
of the following is not mentioned in the agreement
between the shopkeeper and the customer?
A.To take his complaint seriously.
B.To
sell him the goods.
C.To replace or repair a
faulty article.
D.To put right poor service.
Ⅵ.Reading
Comprehension(阅读理解,共10分,每题1分)
国际商务英语等级考试(初级)试卷 第 6 页 (共11页)
3.Which of the following statements is
not true according to the passage?
A.Complaints should be made to a responsible
person.
B.You should bring with you the
receipt when you go back to complain.
C.Send
the receipt with the letter when you write to
complain.
D.Many people find it difficult to
stand up in a group of people to complain.
4.When complaining on the telephone ________.
A.you should speak direct to the owner
B.you must ask for the manager.
C.you may
never find out who dealt with the matter.
D.you should find out with whom you discuss
the matter.
5.According to the passage, when
should you write to the managing director?
A.If you are not satisfied with the answer you
get.
B.After sending out the first letter.
C.If you are not satisfied with the article
you have bought.
D.After talking to the
responsible person.
Passage 2
In
most European countries, unemployment was low for
many years after World War II,
and bitter
memories of parents and grandparents who had been
out of work for long periods in
the 1930s
gradually disappeared from people’s minds.But in
recent years it has once again
become a
serious problem.
Newspapers usually take the
number of people “unemployed” as a percentage of
the
registered working population.On the basis
of these figures alone, they make comparisons
with past experience and also between
different countries.Such simplified calculations
do not
take into account technological
developments that have made a large number of
unskilled jobs
unnecessary.
When we
compare our unemployment figures with those of the
1930s, we must
remember that far more women
work nowadays, and therefore register as
unemployed if they
lose their jobs, so
governments have a greater task and
responsibility.
Comparisons between countries
are also unreliable because of the percentage of
people
who are not registered.For example, in
former West Germany, most young people stayed at
school until they were 18.
1.It can
be inferred from the passage that
A.unemployment before World War II was low.
B.unemployment after World War II was high.
C.unemployment in the 1930s was high.
D.unemployment in the 1930s was low.
国际商务英语等级考试(初级)试卷 第 7 页 (共11页)
2.According to the author, the figures
of unemployment given in newspapers are ________.
A.unfair
B.false
C.miscalculated
D.correct
3.Which of the following
statements is not true?
A.The unemployment
rate in most European countries in recent years is
high.
B.Unemployment did not represent a
serious problem in Europe in the 1950.
C.The
standard of being registered as “unemployed” is
not the same in different
countries.
D.The
unemployment rate is the percentage of a certain
country’s population that does
not have a job.
4.The recent decline of unskilled jobs is
mentioned as the result of ________.
A.high
unemployment rates
B.technological advances
C.women workers
D.governments’ efforts
5.In former West Germany, ________.
A.young people were not allowed to work until
they were 18
B.young people below 18 usually
did not register to work.
C.young people
usually registered to work before they were 18.
D.the registered number was bigger because of
the young people below 18.
Ⅶ.Identify,
underline the ONE mistake contained in each
of the following sentences and correct
it(找出每句句子
中的一个错误并在错误底下划线然后改正,共20分,
每题2分)
1.Would you please send your sales
representative here to discuss the matter in
details?
2.Could you quote
us at a better price for the laser printers we
enquired for?
3.You will
be pleased to learn that we have all the models
from stock.
得分 评卷人 复核人
国际商务英语等级考试(初级)试卷 第 8 页 (共11页)
4.10% is the maximum discount that we can
allow to our customers in the present
circumstance.
5.We have
noticed that the quotation you faxed us is on the
CIF Vancouver base.
6.According
to our practice, goods sold at CFR prices should
be effected insurance by the
buyers.
7.The 5-liter cans are packed in a
further 16 cartons, each consisting of 12 cans.
8.Please do your best to get
the goods dispatch with the least possible delay.
9.Partial shipment will
certainly cause you much inconvenience, but our
manufacturers are
heavily committed.
10.For your information, we have informed
our bank to open an irrevocable sight LC in your
favour.
国际商务英语等级考试(初级)试卷 第 9 页
(共11页)
国际商务英语等级考试(初级)判分标准
(考试编号:0701)
I. Translate the
following Chinese into English
(中译英20%,1分题全对得分;
3分题句式结构用对得1分,一个错词扣1分)
1.
business line (1分)
2. specifications (1分)
3. a 5% discount 或a discount of 5% (1分)
4. short shipment (1分)
5. invoice value
(1分)
6. All Risks (1分)
7. shipping advice
(1分)
8. trader’s credit (1分)
9. If your
quotations are competitive, we may consider
concluding substantial
business with you.
(3分)
10. Due to the late arrival of your LC,
we can not make delivery within the
time limit
as stipulated in the Sales Confirmation. (3分)
11. We enclose a full set of shipping
documents for the goods under Contract
No.567.
(3分)
12. We would appreciate your sending us
the relevant samples and a complete
range of
publicity material. (3分)
II. Translate
the following English into Chinese (中译英20%):
判分要求:1分题全对得分;3分题意对得分
1. 同业公会行业协会 (1分)
2. 供你方参考 (1分)
3. 报实盘 (1分)
4. 可供现货
(1分)
5. 分批装运 (1分)
6. 索赔 (1分)
7. 中性包装
(1分)
8. 租船契约租船合同租船和约 (1分)
国际商务英语等级考试(初级)试卷 第 10 页 (共11页)
9.
令人遗憾的是你方拒绝了我方的水果报盘。 (3分)
10.
我方可代办内陆险,但附加保费应由你方负担。 (3分)
11.
此外,板条箱内还垫有能防水的密封材料。 (3分)
12.
我们深信通过共同努力双方可开展互利业务。 (3分)
III. Choose the
best answer for each of the following questions
(单选题10%;
每小题1分,全对得分,共10分):
1.A 2.C
3.B 4.B 5.D 6.D 7.B 8.B 9.A
10.D
IV. Arrange the following words and
phrases in their proper order to form
complete
sentences (连词成句10%; 每句2分,全部连对得分,共10分):
1. It
is understood that the letter of credit covering
the above-mentioned goods
will be established
immediately.
2. We feel it our duty to remind
you that the date of shipment is drawing near.
3. We cannot be sure how things will prove to
be until the first lot of goods
packed in such
cartons arrives.
4. We very much regret the
inconvenience caused by this and the previous
error
and would like to offer our sincere
apologies.
5. It is our usual practice to have
payments made by confirmed irrevocable sight
LC for all exports.
V. Complete each
of the following blanks with an appropriate word
or phrase
(选择正确的答案填充10%;每空格1分,共10分):
1. B
2. A 3. C 4. D 5. A
6. B
7. D. 8. C. 9. D. 10. C
VI. Reading Comprehension (阅读理解10%;
每小题1分共10分):
1. B 2. B 3. C
4. D 5. A
6. C 7. A 8. D
9. B 10. B
VII. Identify,
underline the ONE mistake contained in each of the
following
sentences and correct it
(找出每句句子中的一个错误并改正20%; 每句2分,即找
出错误得1分, 改正错误再得1分):
1. in details ------ in detail
2. at a
better price ------ a better price
国际商务英语等级考试(初级)试卷 第 11 页 (共11页)
3.
from stock ------ in stock available
4. in
the present circumstance ------ in the present
circumstances in the
present situation
5.
on the CIF Vancouver base ------ on the CIF
Vancouver basis
6. be effected insurance
------ be insured be covered
7. each
consisting of 12 cans ------ each containing 12
cans
8. get the goods dispatch ------ get the
goods dispatched
9. Partial shipment ------
Partial shipments
10. informed our bank
------ instructed our bank
国际商务英语等级考试(初级)试卷 第 12 页 (共11页)
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