酒店通用英语口语前厅英语

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酒店常用英语口语：前厅部用语



（1） Have you a reservation？
您预订过吗？
（2） May I have your name and room number？
您能告诉我您的名字与房间号码吗？
（3） Here is your room key.
给您房间钥匙。
（4） Please pay at the cashier's desk over there.
请去那边帐台付款。
（5） Are these your baggage？ May I take them for you？
这些是您的行李吗？我来帮您拿，好吗？
（6） I'm afraid our hotel is fully booked on that date.
对不起，我们饭店那一天的客房全部订满了。
（7） Your room is confirmed for that day. We look forward to serving you.
您要的那一日房间已经确认了。我们期待着为您服务。
（8） I'll cancel Mr Bell's reservation from February 27th for three nights.
我将取消BELL先生从2月27日开始3个晚上的预订。
（9） May I reconfirm your departure date？
我可以再次确认您的离店日期吗？
（10） I'm sorry， madam. We don't have any vacancy at the moment.
对不起，小姐，我们现在没有空房间。
（12） How many pieces of luggage do you have？
请问您有几件行李？
（13） Is there anything valuable or breakable in your bag？
您包里有贵重或易碎物品吗？
（14） You can get your money changed at the cashier's Desk..
您可以去收款处兑换钱。
（15） Could you take a message for her， please？
你能不能为我给她留信口信？
（16） Just a moment， please， sir. I'll put you through.
请稍等一下，先生。我马上为您接通。
（17） For outside calls， please press 9 first and when you hear the dialing tone，
press the number you want.
打外线请先按9，听到声响后再按您所要的号码。
（18） How would you like to make payment， sir.
先生，请问您将如何付款？
（19） Here is your change and receipt， sir. I'll send a bellman up to get your
luggage.
先生，这是您的找钱和收据。我马上叫行李员上去取您的行李。
（20） The rate of your room will be paid by your host unit while the others

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should be at your expense.
您的房费将由接待单位支付，而杂费则应由您自己付。
（21） How many copies do you need？
您要复印几份？
（22） Can you give me your fax number， sir？
请您告诉我您的传真号码好吗？
（23） When can I pick it up？
我什么时间能取？

礼宾部 Concierge
行李生 Bell man Bell boy
门童 Doorman
行李 Luggage Baggage
行李架 Luggage rack
行李存放处 Luggage Depository
行李车 Baggage trolley
司机 Driver
导游 Tour guide
电梯 Elevator
洗手间 Toilet
机场 Airport
火车站 Railway station
商场 Shopping center
超市 Super market
小费 Tip
雨伞 Umbrella
接机服务 Pick-up service Limousine service
行李寄存 Check baggage
叫早服务 Morning call
贵重物品 Valuables
易碎物品 Fragile objects
自助早餐 Buffet breakfast
往前直走 Straight on
常用词汇
五星级酒店Five-star hotel
前厅部 Front office department
总台 Reception Front desk
总机 Operator Service center
商务中心 Business center
票务 Ticket service
游泳池 Swimming pool
西餐厅 Western restaurant
中餐厅 Chinese restaurant
大堂吧 Lobby lounge 医务室 Clinic Room

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桑拿 Sauna 按摩 Massage 美容厅 Beauty salon
多功能厅 会议室 Powerlong Multi-Function Hall Meeting room
停车场 Parking lot
总经理 General manager 经理 Manager
大堂副理 Assistant manager [AM]
宾客关系主任 Guest relation officer [GRO]
主管 Director 领班 Supervisor
楼层服务员 Room boy Room waiter
总台接待 Receptionist 维修人员 Repairman
换钱change money
明信片postcard
洗衣袋Laundry bag
小心轻放Handle with Care 请勿倒立Keep Top Side Up

餐厅服务英语口语竞赛试题(A)
I Explanation(10)
1,Table service餐桌服务.客人坐在餐桌旁,有服务员为其提供服务的一种服务形
式.
2,C uisine:菜系.取自于法语,在英语中用来指某一特定的烹饪体系.如中国菜为
Chinese Cuisine.
Ⅱ Words 15分
餐饮部经理:Food and Beverage Manager,酒精炉Chafing Dish
特色烹调Regional Cooking中国白酒Spirit葡萄汽酒Sparkling Wine
Ⅲ Translate the fowling sentences into Chinese or English.
(一)汉译英25分
1,您愿意坐在哪儿
Where would you like to sit
2,我想要柠檬茶.
1 would like tea with a slice of lemon,please.
3,我们各付各的
Let's go Dutch.
4,请问您对用餐还满意吗
Is everything all right with your meal
5,对不起,女士,您能告诉我您的房号并出示您的房卡吗
Excuse l have your room card
(二)英译汉10分
1,Thank you very a nice evening.
非常感谢,祝您有个愉快的夜晚.
2,I'm sorry,sir,We do not have a table free you like to have a drink in the
bar We shall call you as soon as possible
对不起,先生.我们现在没有空餐桌,请您在酒吧稍等一下,好吗 一有空
桌子我们就马上通知您.
Ⅳ Answer the following question in English.(20分)
中国的八大菜系是什么

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Shandong Cuisine;Sichuan Cuisine;Guangdong Cuisine;Fujian Cuisine;Jiangsu
Cuisine;Zhejiang Cuisine;Hunan cuisine;Anhui Cuisine
2,中餐的烹调方法有哪些
烘焙bake 煮boil 闷炖braise 炸deep fry 煎fry 炒fry 烟熏smoke
清蒸steam 烩stew 烘烤roast
V please introduce your Chinese restaurant to your guest.(10分)
餐厅服务英语口语竞赛试题(B)
I Explanation(10)
Banquet-- 宴会.宴会为多人准备的正式用餐形式.通常伴有致词和一定的
仪式.
Self- service自助服务.有客人们自己从食品台上取事物的一种餐厅服务.
Ⅱ Translate the follwing Words into English(15分)
中餐厅Chinese Restaurant 筷子Chopsticks 芹菜Celery
鲈鱼Perch 免税商店Duty Free Shop
Ⅲ Translate he following sentences into Chinese or English.
i汉译英(25分)
1,早上好!我能为您做点什么
Good morning! What can l do for you
2,我想来点清淡些的,你能推荐什麽吗
What would you recommend I prefer something light.
3,我希望没有打扰您.
I hope I'm not disturbing you.
4,(餐厅)供应时间是:早餐7点到9点.
Service hours are from7:9: breakfast.
5,感谢您让这件事引起我们的注意
Thank you for bringing this matter to our attention.



西餐厅常用语
1. Do you like to go out eating?
想不想出去吃呢?
有次我问老美出去吃东西怎么说, 他回答说一般出去吃饭, 他们只说 go to eat ,
go out eating 或是 eat out 而不会说 go to dinner, go for lunch, 也就是不需特地
说中餐或是晚餐. 所以后来老美问我刚去哪了, 我应该要说 I just went out eating,
而不会说 I just went to dinner. 小细节多注意, 你的英文会更棒.
如果要强调是去吃午餐或晚餐的话, 一般就直接说 lunch 或是 dinner. 例如人
家问你, 你就可以答说

2. There is a Deli over there, do you like it?
那里有一家 Deli (餐厅), 你喜不喜欢呢?
美国的餐厅可分很多种, Restaurant 是一般的通称, 另外常用到的有 Deli : 供应
三明治, 沙拉这种现成的, 不需再经过烹调的餐厅, 例如 SUBWAY 就可以算是
Deli. 另外还有 Grill 也随处可见, 翻译成烤肉餐厅, 多半是提供牛排, 汉堡热

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食类的食物.
Deli 这个字是 delicatessen 的简写, 可是现今在美国一般只会听到 deli 而很少
听到 delicatessen 了!

3. What do you like to drink?
想要喝什么?
美国餐厅的习惯, 吃饭时都会点一大杯饮料, 所以侍者一定会先问你 What do
you like to drink. 也有人会这么说, Can I get you something to drink?. 一般餐厅都
会提供的有 Coke, Diet Coke, Sprite, Iced Tea, 以及 Lemonade 等. 如果什么都
不要, 就说 Just water.
值得注意的是, 在一般的速食店提到 drink 都是指 soft drink 而言. 但是一般人
说到 have a drink 时, 他们多半指的是 alcoholic, 也就是含酒精的饮料. 所以如
果有人问你, 他绝不是要你跟他们一起喝可乐的
意思, 而是要你跟他们一起喝酒啦!

4. Are you ready to order or just a minute?
你们准备好了吗? 还是要再等一会?
通常饮料上桌之后, 大伙都还要花点时间研究一下菜单, 如果侍者看你们大概都
差不多了, 他就会过来问你们, Are you ready to order or just a minute? 如果是已
经准备好要点餐了, 就直接跟她说你想吃什么, 如果大家还要再研究研究, 则可
以跟侍者说 Just a minute. 或是 Wait a few more minutes. 请他等一下, 他会说
OK. I'll be back. (好, 那我等下再来.)

5. Do you want to separate check?
你们要不要分开付帐?
比如说二对夫妻出去吃饭, 大家想各自付自己的, 则你们可以主动跟侍者说 We
want to separate check. 有时他们也会主动问你, Do you want to separate check? 或
是 Do you want separate checks? 这样的话帐单就会有二张. 但有些餐厅
separate check 会多收服务费, 最好先问清楚. 如果是要一起付, 则简单地说,
together 或是 one check 就可以了.

6. How do you like your steak cooked?
你的牛排要几分熟?
通常点牛排, 或是在高级一点的餐厅点牛肉汉堡, 服务生都会这样问你, How do
you like it cooked? 回答的方式, 全熟是 well done, 七分熟: medium well, 五分熟:
medium, 四分熟: medium rare, 三分熟: rare. 老美有时在开玩笑时也用 bloody
来代替 rare 这个字, 听来是不是更传神? 所以如果各位嗜食生牛肉的话, 下次
不妨试试 bloody as hell 的点法. 但请注意一下 bloody 这个字在英国英语中有
点类似 fxxx 的意思, 所以除非有把握不然不要拿出来乱用.
记得有一次我去一家蛮高级的法国餐厅用餐, 结果我跟他要 well-done 的牛排,
结果煮出来的东西跟橡皮一样难吃. 后来老美跟我解释, 你摸摸自己头上的各部
位就知道你的牛排等一下煮出来是什么样子, well-done 就是头顶, 硬梆梆的,
medium well 就是额头, 稍微有点弹性. medium 是鼻头, 软软的. rare 是下巴最
柔软的部份. 我觉得这个分法蛮实用的, 跟各位分享一下.

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日 点击数： 1484 【字体：小 大】 【收藏】
前厅：
1、Have you a reservation?
您预定过了吗？
2、May I know your name and room number?
您能告诉我您的名字与房间号吗？
3、Here is your room key．
给您房间钥匙。
4、Please pay at the cashier's desk over there．
请去那边帐台付款。
5、Are these your baggage?
这些是您的行李吗？
May I take them for you?
我来帮您拿好吗？
客房部
6、Housekeeping． May I come in?
客房服务员，我可以进来吗？
7、Leave your laundry in the laundry in the laundry bag behind the bathroom
door．
请把要洗的东西放在浴室门后的洗衣袋中。
8、I hope I'm not disturbing you．
我希望没有打扰您。
9、One moment ，madam． I'll bring them to you right away ．
等一会儿，夫人。我马上送来。
10、I’ll send for an electrician（ doctor．．．）
我给您请电工（大夫……）。
餐饮部：
11、Sit down， please ．Here is the menu．
请坐，给您菜单，先生。
May I take your order， sir?
您要点菜吗？
12、What would you like to have， coffee or tea?
您要喝咖啡还是茶？
13、Would you like to have any wine with you dinner?
您用餐时要喝点酒吗？
14、Service hours are：
（餐厅）供应时间是：
7：00a．m．to 9：00a．m．for breakfast．
早餐7点到9点。
11：30a．m．to1： 30p．m．for lunch．
午餐11点半到1点半。
6：30p．m．to 8：30p．m．for dinner．

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晚餐6点半到8点半。
15、Here is the bill． Please sign it．
这是您的帐单，请签字。

酒店销售的不仅仅是客房，还有饮食，更重 要的是服务。所以熟练掌握一些常用
的销售英语口语，对于提升酒店的水平有很大的帮助！

1、What kind of rooms(foods) would you like to have?

您需要什么样的房间（吃什么样的菜）？

2、Here is a brochure of our hotel and tariff.

这是介绍我们饭店的小册子和价目表。



3、We'll give you a 10%(ten percent ) discount.

我们给您九折优惠。

4、We'll offer tour guides complimentary breakfasts.

我们给陪同提供免费早餐。

5、We accept your terms.

我们接受您的条件。

6、May I introduce myself?

让我介绍我自己。

7、May I present you a litter souvenir?

请接受我们的一点小纪念品。

8、Let's drink to our friendship!

为我们的友谊干杯！

9、Let me propose a toast to the health of our guests!

建议为在座客人的健康干杯！

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10、Cheers!(Bottoms!)

干杯！



11、How do you like Chinese food?

您喜欢中国菜吗？

12、What do you think of our service?

您对我们的服务有什么意见？

eceiving Guests at the Airport

机场接待客人常用英语口语对话
Guest ( G ): Excuse me, are you the Fortune Hotel airport rep. ?
Airport Representative( AR ): Yes, Mr... ?
G: Im Robert Hilton from the American Andrew Rice Origin Foundation.
AR: My name is Su Hui, Im here to meet you. Welcome to Shanghai!
G: Glad to meet you.
AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton?
G: Yes. Its my very first. Im looking forward to seeing your beautiful country.
AR: I hope you will have a pleasant stay here.
G: Thank you. Im sure I will.
AR: Is this all your baggage?
G: Yes, its all here.
AR: We have a car over there to take you to our hotel.
G: Thats fine.
AR: Let me help you with that suitcase. Shall we go?
G: Yes, thank you for all your trouble.
AR: No trouble at all. This way, please.

酒店英语欢迎问候用语



1、Good morning(afternoon, evening), sir(madam)

早上（下午、晚上）好，先生（夫人）。

2、How do you do?

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您好！（初次见面）

Glad to meet you.

很高兴见到您。

3、How are you?

您好吗？

Fine, thanks. And you?

很好，谢谢。您好吗？

4、Welcome to our hotel (restaurant, shop).

欢迎到我们宾馆（餐厅、商店）来。

5、Wish you a most pleasant stay in our hotel.

愿您在我们宾馆过得愉快。

6、I hope you will enjoy your stay with us.

希望您在我们宾馆过得愉快。（客人刚入店时）

I hope you are enjoying your stay with us.

希望您在我们宾馆过得愉快。（客人在饭店逗留期间）

I hope you have enjoyed your stay with us.

希望您在我们宾馆过得愉快。（客人离店时）

7、Have a good time!

祝您过得愉快！

8、***hotel, front desk. Can I help you?

***饭店，前厅。您找谁？

9、Sorry, I've dialed the wrong number.

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对不起，我拨错号了。

10、May I speak to your general manager?

能和你们总经理说话吗？

Speaking.

我就是。

11、Sorry, he is not in at the moment.

对不起，他现在不在。

Would you like to leave a message?

您要留口信吗？

12、Pardon.

对不起，请再说一遍，好吗？

I beg your pardon.

对不起，请再说一遍，好吗？

酒店简单英语口语

当客人向你说明什么的时候，得体的回答也很重要。下面是一些酒店服务中常用
的回答用语。

1．一般性的回答

I see, sir. 我明白了，先生。

Certainly, sir.好的，先生。

2．请对方再等一会儿

Just a moment, please. 请稍等。

Thank you for waiting. 您久等了，先生。

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I am very sorry to have kept you waiting. 很抱歉让您久等了。

Could you wait a little longer, please? 请您稍候好吗？

3．要麻烦客人或是拒绝客人的要求时

拒绝客人时，不要一口回绝说，要委婉一些。

I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。

4．道歉

如果是自己的错就说如果是公司的错，就说：

I am very sorry for the delay. 很抱歉延误了时间。

I am very sorry for the inconvenience. 很抱歉造成您的不便。

I would like to apologize for the mistake. 为这个错误我深致歉意。

5．客人对自己说时回答

You are welcome. 不客气。

Thank you, sir. 谢谢您，先生。

Thank you very much. 非常感谢您。

6．交给客人某些东西时，可以说

Here you are. 您要的东西在这里。

Here is your room key. 这是您的房间钥匙。

Here it is. 这是您的东西。



Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?

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4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel,
you’ll have pay half of the rate more if you check out after 12:00, And if you leave
after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out.
Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have
breakfast this morning at the hotel or have you used any hotel services since
breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please
check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight
doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day.
Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon.
You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00

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p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.

宾馆洗衣服务英语口语对话


114．Excuse me. Have you any laundry?

对不起，请问有没有要洗的衣服？

115．The laundry man is here to collect it.

洗衣房服务员来这儿收要洗的衣服了。

116．If you have any, please just leave it in the laundry bag behind the bathroom door.

如果您有衣服要洗，请放在浴室门后的洗衣袋里。

117．Please tell us or notify in the list whether you need your clothes ironed, washed,
dry-cleaned or mended and also what time you want to get them back.

请告诉我们或在洗衣单上写明您的衣服是否需要熨烫，

水洗，干洗或缝补，还要写明何时需要取衣服。

118．What if there is any laundry damage?

如果你们洗衣时损坏了衣服怎么办？

119．In such a case, the hotel should certainly pay for it.

如果是这样，饭店当然应该赔偿。

120．Could you send someone up for my laundry, please?

请问，你们能派人来收要洗的衣服吗？

121．A valet will be up in a few minutes.

洗熨工马上就到。

122．Will the color run in the wash?

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洗衣时会掉色吗？

123．We'll dry-clean the dress.

我们将干洗这条裙子。

124．We'll stitch it before washing.

我们会在洗之前把衬里缝好。

125．When can I have my laundry back?

我何时能取回洗的衣服呢？

126．But would you like express service or same-day?

不过，您是要快洗服务还是当日取？

127．I'd like this sweater to be washed by hand in cold water.

这件毛衣要用冷水手洗。

宾馆客房服务英语口语对话


99．Housekeeping. May I come in?

我是客房的，可以进来吗？

100．When would you like me to do your room, sir?

您要我什么时间来给你打扫房间呢，先生？

101．You can do it now if you like.

如果您愿意，衷诰涂梢源蛏ā?P>

102．I would like you to go and get me a flask of hot water.

我想请你给我拿一瓶开水来。

103．I'm sorry that your flask is empty.

.*
很抱歉您的水壶空了。

104．May I do the turn-down service for you now?

现在可以为您收拾房间了吗？

105．Oh, thank you. But you see, we are having some friends over.

噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。

106．Could you come back in three hours?

你能不能过3小时再来整理？

107．Certainly, madam. I'll let the overnight staff know.

当然可以，女士。我会转告夜班服务员。

108．Would you tidy up a bit in the bathroom？

请整理一下浴室好吗？

109．I've just taken a bath and it is quite a mess now.

我刚洗了澡，那儿乱糟糟的。

110．Besides,please bring us a bottle of just boiled water.

此外，请给我们带瓶刚烧开的水来。

111．It's growing dark. Would you like me to draw the curtains for you?

天黑下来了，要不要我拉上窗帘？

112．Is there anything I can do for you?

您还有什么事要我做吗？

113．I'm always at your service.

乐意效劳。

语口语
有关酒店前厅接待常用的27句英语口语！

.*
1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房
间。

2．What's the price difference？两种房间的价格有什么不同？

3．A double room with a front view is 140 dollars per night，one with a rear view is
115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美
元。

4．I think I'll take the one with a front view then．我想我还是要阳面的吧。

5．How long will you be staying？您打算住多久？

6．We'll be leaving Sunday morning．我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。

8．I'd like to book a single room with bath from the after-noon of October 4 to the
morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月
10日上午用。

9．We do have a single room available for those dates．

我们确实有一个单间，在这段时间可以用。

10． What is the rate， please？请问房费多少？

11．The current rate is＄ 50 per night．现行房费是50美元一天。

12． What services come with that？这个价格包括哪些服务项目呢？

13．That sounds not bad at all． I'll take it．听起来还不错。这个房间我要了。

14． By the way， I'd like a quiet room away from the street if the is possible．

顺便说一下，如有可能我想要一个不临街的安静房间。

15．Welcome to our hotel．欢迎光临。

16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不
是？

17． Let me have a check again．让我再看一下。

.*
18．The Reception Desk is straight ahead．接待处就在前面。

19．After you， please．你先请。

20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？

21．There is a shop on the ground floor．一楼有个商店。

22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。

23．Can I also get some souvenirs there？也可以买到纪念品吗？

24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念
品。

25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？

26．We have Chinese restaurant and a western－style restaurant．Which one do you
prefer？我们有中餐厅和西餐厅，你愿意去哪个？

27．I'd like to try some Chinese food today．今天我想尝尝中国菜。

酒店前厅英语 （一）
Welcome to our hotel.
欢迎光临。
Can I help you?
我能帮您忙吗？
What kind of room would you like, sir?
先生，您要什么样的房间？
Please wait a moment. I have to check if there is a room available.
请稍等，我查一下有没有空房。
酒店前厅英语 （二）
Enjoy your stay with us.
希望您在我们这里住的愉快。
May I know your name and your room number, please?
我可以知道您的名字和房间号码吗？
Excuse me ,sir, could you spell your name?
请问您的名字如何拼写？
Here’s your room key.
这是您的房间钥匙。
酒店前厅英语 （三）
I’m sorry to keep you waiting, sir. What can I do for you?
先生，对不起，让您久等了。我能为您做点什么吗？
Please wait your turn.

.*
请排队等候。
May I known your name, please?
请问尊姓大名？（不认识客人时用）
I’m sorry, sir. Our hotel rooms are all booked at this moment. We have no vacancy.
对不起，先生。我们已经客满，没有空房间。


-(Knocking at the door.)-(敲门。)

-May I come in?-我可以进来吗?

-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb I clean the room,sir?-对不起打扰你了，我来打扫一下
房间好吗?

-All in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?

-Yes,please.-请换吧。

-Some of my friends will come and see me this you please give me
some more hot bottles and tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?

- there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?

-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the I do it now or later?-我来做夜床，你看是现在做还

.*
是等会儿做?

-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean 'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?

-Because there is no name of the receiver on the envelope,therefore the clerk unsealed
it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?

-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

对于一个国际化酒店来说，酒店总台接电话的人 员英语水平相对来说要求比较
高，因为这关系到整个酒店的形象问题，所以掌握下面这些酒店总机必备的 英语
口语，对于接线员来说是十分必要的！


一、 接听外线电话：
01、 电话铃响三声接起，中英文清晰报出酒店名称：
您好，昆明电信国际技术交流中心！
Good morning ,
02、 转接时，对来电方：
请稍等！
Hold on ,please !
03、 电话占线时：
对不起，电话占线，请您稍后再拨。
Sorry , the line is busy .please call back later!
04、 转入电话无人接时：
电话没人接，您是否需要留言？
There's no answer , Would you like to leave a message ?
05、转入客房电话：
A、 请问您找那位？
Who would you like to speak to ?
B、 对不起，没有这个姓名的客人。

.*
Sorry , there's no guest with that name
C、 您能告诉我他是住客还是访客？
Excuse me for asking but is he a visitor or a hotel guest?
05、 内容没听清或不确定时：
A、 请您再说一遍好吗？
Would you like to repeat the number ?
B、 请您大声一点好吗：
Could you speak a little louder , please
C、 请说慢一点！
Could you speak slowly ,please?
07、对方拨错号码：
恐怕您拨错了号码，这里是XXX酒店总机。
I'm afraid you dial the wrong number . here is xx hotel operator;
08、 外线来电详细问询时：
我将帮您把电话转到问讯处；
I'll put you through to the information desk
09、 来电方需要留言：
A、 请告诉我您的留言内容；
Could you please give me the message , sir madam?
B、 请放心，我一定将您的意思转达给X先生小姐，谢谢您的来电，再见！
Thank you for calling , I 'll relay the message to .

二、酒店住店客人的叫醒受理：
01、 能告诉我您的姓名和房号吗？
May I have your name and your room number , please?
02、 您需要什么时间的叫醒？
Could you tell me what time would you like to get up ?
03、 我重复一遍您的房号和叫醒时间，好吗？
May I repeat your room number and the time , sir madam ?
04、 早上好（中午、晚上好），先生女士，这是您的叫醒电话，祝您过得愉快！
Good morning (afternoon , evening ), sir madam ! this is your wake-up call ,
Have a good day to you (have a nice day )!
三、接酒店营业区，后台区，办公室电话：
OPERATOR，您好，总机！