酒店英语口语(完整版)

个性稳重，大学担任团支书和生活委员，工作认真负责，具有较强的与人合作的精神。 专业为英语；二
专法律。会PPT，会声会影，电子书，Photoshop等多项操作。擅长国画，舞 蹈和写作，目前是两家杂
志社的通讯员。
What’s your name? May I have your name?您贵姓？ 请问您贵姓大名？
Do you want some tea? Could you like some tea?您要喝茶吗？ 请问您想喝茶吗？
Over here, please. Could you come this way please?这边请。 请您往这边走好吗？
* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.
* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后
请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可
以直接使用Excuse me，但是不可以直接称呼boy或girl.
* 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无
理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特
别小 心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1. May I ~ 2. Could you ~ 3. Would you ~ 4. Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1． 自己要做什么事时，就使用
May I ~ May I have your name, please? 请问尊姓大名
May I have your check-out time, please? 请问您什么时候结帐离开？

May I see your passport, please? 请让我看一下您的护照好吗？
May I know your nationality, please? 请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, please? 请您填写这张表格好吗？
Could you write that down, please? 请您写下来好吗？
Could you draft the fax, please? 请您写下传真的草稿好吗？
Could you hold the line, please? 请不要挂电话好吗？
3． 询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee? 请问您要喝茶还是咖啡？
Would you like to take a taxi? 请问您要搭计程车吗？
Would you mind sitting here?请问您介意坐在这里吗
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan?请问您想要何时参观昆山？
When would you like to have lunch?请问您想在哪里用餐？
What time would you like to eat?请问您想何时用餐？
Who would you like to contact?请问您想和谁联络？
Which kind of room would you prefer?请问您喜欢哪一种房间？
How would you like to settle your bill?请问您的账单如何处理？
How long would you like to stay?请问您要逗留多久？
How many tickets would you like to buy?请问您要买几张票？
4． 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains?请问需要我把窗帘拉上吗？
Shall I draw you a map?请问要我为您画一张地图吗？

Shall I make the reservation for you?请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后)在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking- out?早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to LI JIA Hotel.中午好，先生，欢迎光临丽嘉酒店
Good evening, Ms. May I help you?晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I see, sir.我明白了，先生。
Certainly, sir.好的，先生。
2.请对方再等一会儿
Just a moment, please.请稍等。
Thank you for waiting.您久等了，先生。
I am very sorry to have kept you waiting.很抱歉让您久等了。
Could you wait a little longer, please?请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that.不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay.很抱歉延误了时间
I am very sorry for the inconvenience.很抱歉造成您的不便。
I would like to apologize for the mistake.为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome.不客气。 Thank you, sir.谢谢您，先生。
Thank you very much.非常感谢您。
6.交给客人某些东西时，可以说Here you are 您要的东西在这里。
Here is your room key 这是您的房间钥匙。
Here it is. 这是您的东西。
7． 当客人准备离开时，可以说：
Have a nice day.祝您有美好的一天。
Please enjoy your stay祝您住宿愉快。
We hope to see you again soon.希望不久能再次见到您。
Thank you for staying with us.谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes, Yes.如果听不懂事，要向客人提
出疑问，或是先向对方说“Just a moment, please.”, 然后请求他人协助。
Pardon?对不起？ Pardon me? 对不起？ I beg your pardon? 对不起请再说一遍好吗？
Could you repeat that, please? 请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：

Excuse me, sir. Do you mean you lost your room key？
不好意思，先生，您是说您丢了房间的钥匙？
电话英语的应对
1． 接电话时不可以简单地回答“Hello”,而应报上自己的公司或所属单位的名称。例如：
“Hello, this is Information Desk.”您好，这里是问询处。
“Information Desk speaking. May I help you?”问询处，请问您要服务吗?
2.打错电话时
如果是外线打错时，可以回答：
I am afraid you have the wrong number. 不好意思，您打错电话了。
This is the LI JIA Hotel, 2234-1156. 这里是丽嘉酒店，电话是2234-1156。
如果是总线转错内线时，可以回答：
This is Room Reservations. I’ll transfer your call to Restaurant Reservations.
这里是客房预约处，我帮您转接到餐厅预约柜台。
I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant
Could you dial 2234-1156, please.
不好意思，这是直接电话。我们无法为您转接中式餐厅。请您改拨2234-1156好吗？
3.当负责的工作人员不在时I am afraid is out at the moment. He should be back
around 5 p.m.
不好意思，林先生现在外出。他应该会在下午5点左右回来。
I am afraid is on another line. Could you hold the line, please?
不好意思，郝先生正在讲电话。请您在线上稍侯好吗
I’ll tell him to call you back when he returns.他回来时，我会请他回电。
May I have your name and phone number, please? 请告诉我您的大名和电话好吗？

4.当会话结束时
结束电话中的对话时，不可以简单说“bye-bye”,最好说：
Thank you for calling. 感谢您的来电。
You are welcome, sir 先生，不客气。
We look forward to hearing from you. 我们静候您的佳音。
Please contact me if you have any further questions.如果您有任何其他问题，请和我联络。
三．柜台服务
B=行李服务员（Bellman） C=服务员 (Clerk) H=客房服务员（Housekeeping）
BC=领班（Bell Captain） G=客人（Guest）
To the Front Desk.带客人到柜台
B: Good evening, Ms. Welcome to China-trust Hotel.小姐，晚安。欢迎光临中信酒店。
G: Thank you.谢谢你。
B: How many pieces of luggage do you have?请问您有多少件行李？
G: Just this three.只有这3件。
B: Two suitcases and one bag. Is that right?2个旅行箱和1个手提皮包，这样对吗？
G: Yes. That’s all.对，就这些了。
B: I’ll show you to the Front Desk. This way, please. I’ll put your bags by the post over
there.
我来带您到柜台，这边请。我先将您的行李放在柱子旁边。
G: I see, thanks.我知道了，谢谢。
B: A bellman will show you to your room when you have finished checking-in.
当您办好住宿登记时，行李服务员会带您到房间。
G: OK. Fine. 好极了。

B: Please enjoy your stay.祝您住宿愉快。
Taking a guest to the room带领客人至客房

酒店前台英语口语：客人入住

1. What name is the reservation under?
您预订时用的名字是？

2. How long will you be staying?
您打算住多久？

3. Are you planning on checking out tomorrow?
您打算明天就离开吗？

4. I'm afraid you can't check in until after 4:00 pm.
恐怕您只能在下午四点以后才能入住。

5. Complimentary breakfast is served in the lobby between 8 and 10 am.
您可以在早晨8点到10点到大厅享受住宿附送的早餐。

6. I'll give you two room keys.
我会给您两套房间钥匙。

dining room is on the main floor at the end of the hall.
餐厅在一层大厅最里面。

weight room and sauna are on the top floor.
健身房和桑拿室在顶层。

call the front desk if you need any extra towels or pillows.
如果您还需要毛巾或枕头，请给前台打电话。

酒店常用英语口语：如何用英语订房
Front Desk: Royal Hotel, can I help you?
皇家酒店，我能为您服务吗？
Tom: Yes. I urgently need a room for tomorrow night, and do you have any vacancies?
我急需一个房间要明晚住，请问你们还有空房吗？

Front Desk: Yes, we have. What kind of room would you like?
还有空房。您需要什么样的房间？
Tom: I'd like a suite with an ocean view, please.
我想要一个可以看到海景的套房。
Front Desk: No problem, sir.
没问题，先生。
Tom: What is the price of the suite?
价格如何？
Front Desk: It is US$$ 280 per night.
每晚280美元。
Tom: It is a little high. I'm told that your hotel is offering discount now.
价格有点高。我听说你们酒店正在打折。
Front Desk: Yes, but the offer ended yesterday. I'm sorry.
是的，但打折期昨天就结束了。很抱歉。
Tom: Oh, I see. Then do you have anything less expensive?
我明白了。那么你们是否还有其他便宜一点的套房？
Front Desk: No, sir. So far it is the least expensive suite for tomorrow night.
没有了，先生。到目前为止，这是能为明晚提供的最便宜的套房。
Tom: OK, I will take it. By the way, does the price include breakfast?
那好吧，我就预定它了。顺便问一下，房价是否包括早餐？
Front Desk: Yes, it does. Now could I have your name, please?
是的，包括早餐。现在我能请问您的尊姓大名了吗？
Tom: My name is Tom Zhang.
我叫汤姆，张。
Front Desk: Would you kindly spell it for me?
您能拼读一下吗？
Tom: That is T-O-M, Z-H-A-N-G.
T-O-M，Z-H-A-N-G。
Front Desk: Thank you, I got it. And how long do you expect to stay?
谢谢，我记下了。另外您预计在此停留多久？
Tom: About three days.
大约三天。
Front Desk: OK. Our check-in time is after 1:00pm. And se

ee you tomorrow.
好的。我们的登记时间是在下午一点钟之后。明天见。
Front Desk: Thank you. See you.
谢谢。明天见。

酒店英语：预订房间英语口语

1．I'd like to book a double room for Tuesday next week.
下周二我想订一个双人房间。

2．What's the price difference?
两种房间的价格有什么不同？

3．A double room with a front view is 140 dollars per night, one with a rear view is 115 dollars per night.
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。

4．I think I'll take the one with a front view then.
我想我还是要阳面的吧。

5．How long will you be staying?
您打算住多久？

6．We'll be leaving Sunday morning.
我们将在星期天上午离开。

7．And we look forward to seeing you next Tuesday.
我们盼望下周二见到您。

8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10.
我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。

9．We do have a single room available for those dates.
我们确实有一个单间，在这段时间可以用。

10．What is the rate, please?
请问房费多少？

11．The current rate is $$ 50 per night.
现行房费是50美元一天。

12．What services come with that?
这个价格包括哪些服务项目呢？

13．That sounds not bad at all. I'll take it.
听起来还不错。这个房间我要了。

14．By the way, I'd like a quiet room away from the street if the is possible.
顺便说一下，如有可能我想要一个不临街的安静房间。

酒店前台英语口语：欢迎问候用语

1. Good morning(afternoon, evening), sir(madam)
早上（下午. 晚上）好，先生（夫人）。

2. How do you do? 您好！（初次见面）
Glad to meet you. 很高兴见到您。

3. How are you? 您好吗？
Fine, thanks. And you? 很好，谢谢。您好吗？

4. Welcome to our hotel (restaurant, shop).
欢迎到我们宾馆（餐厅. 商店）来。

5. Wish you a most pleasant stay in our hotel.
愿您在我们宾馆过得愉快。

6. I hope you will enjoy your stay with us.
希望您在我们宾馆过得愉快。（客人刚入店时）
I hope you are enjoying your stay with us.
希望您在我们宾馆过得愉快。（客人在饭店逗留期间）
I hope you have enjoyed your stay with us.
希望您在我们宾馆过得愉快。（客人离店时）

7. Have a good time!
祝您过得愉快！

8. ***hotel, front desk. Can I help you?
***饭店，前厅。您找谁？

9. Sorry, I've dialed the wrong number.
对不起，我拨错号了。

I speak to your general manager?
能和你们总经理说话吗？
Speaking. 我就是。

, he is not in at the moment.
对不起，他现在不在。
Would you like to leave a message?
您要留口信吗？

.
对不起，请再说一遍，好吗？
I beg your pardon.
对不起，请再说一遍，好吗？
酒店日常服务常用英语口语

Daily Service 日常服务

-(Knocking at the door.)-(敲门。)

-May I come in?-我可以进来吗?

-Come in,please.-请进。

-Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。

-I'm sorry to disturb I clean the room,sir?-对不起打扰你了，我来打扫一下房间好吗?

-All in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。

-May I change the water of the thermos now?-我现在可以换水吗?

-Yes,please.-请换吧。

-Some of my friends will come and see me this you please give me some more hot bottles and
tea cups?
-下午我有几位朋友来访，请给加些热水瓶和茶杯。

-Well,we'll send tea into the room when the visitors come.
-好，客人来访我们会端茶进来的。

-By the way,is there any mail for me?-顺便一下，有我的邮件吗?

- there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission?-你为什么没经我允许就进来了?

-It's my negligence.I beg your pardon.-我疏忽了，请你原谅。

-I come and make the I do it now or later?-我来做夜床，你看是现在做还是等会儿做?

-Since you have come,you may do it now?-既然来了，现在就做吧。

-Here's your clean 'd better check it.-衣服洗好了，请您过目。

-I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。

-Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed?-它怎么被拆开了?

-Because there is no name of the receiver
r on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.

-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。

-Have you lost anything today,sir?-先生，你今天丢过什么东西吗?

-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet?-皮夹子里有些什么?

-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。

-Look,is this wallet yours?-看，这只皮夹子是不是你的?

-Yes,it's you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。

-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。

-Please get me some soap.-卫生间的肥皂要添了。

-The slippers are them for me,please.-拖鞋坏了，请给换一双。

-Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I get me a blanket.-我睡得有点冷，请给我加一条毯子。

-I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。

-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。

-I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。

-Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。

-I'm sorry I was so careless.-很抱歉我太粗心了。
预订早餐的英语情景对话
侍者:
Can I take your order now?
现在可以点菜了吗？
客人:
Yes， I‘d like the eggs and sausage breakfast.
好的，我想要鸡蛋香肠早餐。
侍者:
How would you like your eggs?
请问鸡蛋你需要怎样烹饪？
客人:
Poached，please.
煮的。
侍者:
And，to drink?
那饮料呢？
客人:
A cup of tea.
请来一杯茶。
侍者:
Will that be all?
就这些吗？
客人:
Yes.
是的。
酒店英语口语：工程部日常实用英语口语

1. There seems to be something wrong with the toilet．
我房间里的抽水马桶好像出了点毛病。

2. Well send someone to repair it immediately．
我们会马上派人来修的。

3. Whats the trouble？

哪儿坏啦？

4. The toilet doesnt flush．
抽水马桶不放水了。

5. Let me see．Oh，its clogged．
让我看看。噢，堵住了。

6. The water tap drips all night long．
水龙头一整夜滴水。

7. Some part needs to be replaced．I will be back soon．
有个零件要换了。我片刻就来。

8. Ah，Im afraid theres something wrong with the TV．
噢，电视机好像有些毛病。

picture is wobbly．
图像不稳定。

sorry．May I have a look at it？
很遗憾，我可以看看吗？

send for an electrician from the maintenance department．
我去请维修部的电工来。

can have it repaired．
我们能找人修理。

wait just a few minutes．
请稍等几分钟。

TV set is not working well．
电视机有毛病了。


Dialogue A

A：Housekeeping．Can I help you？

B：Yes，there seems to be something wrong with the toilet．

A：Well send someone to repair it immediately．Whats your room number，please？

B：1287．

A：May I come in？

B：Come in．

A：Whats the trouble？

B：The toilet doesnt flush．

A：Let me see．Oh，its clogged…Its all right now．You may try it．

B：Yes， its working now．Thank you．

A：Youre welcome．Anything else？

B：The water tap drips all night long．I can hardly sleep．

A：Im very sorry，sir．Some part needs to be replaced．I will be back soon．

Dialog
gue B

B：Ive locked myself out of the room．May I borrow a duplicate key？

A：Dont worry，Mr Bell．Ill open the door for you．

（She opens the door with a duplicate key．）

B：Thank you very much．Sometimes Im quite absentminded．

A：It doesnt matter，Mr Bell．What else can I do for you？

B：Ah，Im afraid theres something wrong with the TV．The picture is wobbly．

A： Im sorry．May I have a look at it？

B：Here it is．

A：（Tries to fix it，but in vain）Ill send for an electrician from the maintenance department．We can have it
re-paired．Please wait just a few minutes，Mr Bell．（She leaves the room．Ten minutes later，there is a knock
on the door．）

Electrician（E）： May I come in？

B：（Opens the door） How do you do？

E：How do you do？The TV set is not working well．Is that right，Mr Bell？

B：No，it isnt．

E：Let me have a look．（Finishes the repairing and checks other electric facilities in the room） Mr Bell，
everything is OK now．

B：What efficiency！Thanks a lot．

（Taking out some fee） This is for you．

E：Oh，no．We wont accept tips，but thank you，anyway．We wish you a nice stay with us，Mr Bell．



Words and Expressions

flush v．用水冲洗

clogged a．塞住了

drip v．滴下

wobbly a．摇摆不定的

electrician n．电工，电学家

maintenance n．维修、保养

facility n．设备工具（常用复）

efficiency n．效率

电子门锁
door bellpush button 门铃门铃按钮
eye pieceinside lock 猫眼防盗锁
shoes cabinet鞋柜
closetcloset doorMCB Box衣柜衣柜门配电箱
luggage rack行李架
rectangle wall mirror 长形镜，照衣镜
corridor ceilingspeakersprinklers走廊天花板喇叭消防喷淋
light switchesceiling down light 灯开关天花吊灯
air grill sound出风口噪音
thermostat 温度调节器
酒店英语日常用语：预定部日常英语口语

1．May I have the room type, please? What kind of room would you like to reserve?
请问需要预订哪一类型的房间？
2．What kind of room do you have?
请问贵酒店有什么房间类型？
3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well.
Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms.
我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总 统套房。而且我们酒店还设有不吸烟楼
层及连通房。
4．How about your hotel’s location?
请问贵酒店位于哪里？
5．Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from

Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car.
我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳 机场45分钟，到常平火车站只需15
钟车程。
6．What’s the level of your hotel?
请问贵酒店是几星级的？
7．Our hotel is a five-star hotel.
本酒店是五星级的酒店。
8．How about your hotel’s facilities?
请问贵酒店有什么设施？
9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and
KTV equipment。.
本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。
10．Which dates would you like to book? When will you check in and check out?
请问您需要订哪一天？什么时候入住及退房？
11．How long will you stay in our hotel?
请问您打算逗留多长时间？
12．Does your hotel have pick-up service?
请问贵酒店有接车服务吗？
13．Yes, please contact the concierge for details .
有的，详细内容请联系礼宾台。
14．Can I get har bour view in your hotel?
我可以看到海景吗？
15．I am sorry, you can’t. But you can have a nice view of a large poool surrounded by beautiful landscaping.
很抱歉，不可以。但您可以看到周围美丽的泳池景。
16．What is your hotel’s website and email address?
请问贵酒店的网址及邮址？
17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒
店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
18．Your reservation is temporary and it will be cancelled if you don’t arrive before that day.
您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。
19．I am sorry, no elit room is available. All rooms are unavailable.
很抱歉，提供不了雅致客房。所有房间都订满了。
20．Does your company have contract with our hotel?

请问贵公司与我们酒店有协议吗？
21．Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you
have any questions please feel free to contact us. Thank you for calling. Bye-bye!
我可以再确认您的预订 吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请
与我们联系。谢谢您的 来电。再见！
22．Please hold on for a moment, Mr Smith.
史密夫先生，麻烦请您稍等。
23．May I have your name, please?
请问您贵姓？
24．I am sorry I beg your pardon.
不好意思，麻烦请重复一遍。
25．Would you please speak more slowly?
不好意思，麻烦请说慢一点？
26．I am sorry, I didn’t catch what you mean’t.
不好意思，我不大懂您的意思。
27．I would like to talk to someone in charge.
我想找您们的负责人。
28．He has not come back yet.
他还没回来。
29．She is in a conference now.
她正在开会。
30．Would you like to call back later?
麻烦请您稍后再拨。
31．Thank you for waiting.
让您久等了。
32．I’m not sure, sorry.
不好意思，我不能确定。
33．Are you following me, Sir?
请问听懂我说吗，先生？
34．Could you explain that a bit more?
请您解释多一点好吗
35．Could you put that more simply?
请您具体一点好吗？

36．Could you hold the line, please? I’ll check our room availabilities for those days.
麻烦请您稍等，我们查询那段时间的房态。
37．What time do you expect to arrive , Sir?
请问大概什么时候到酒店，先生？
38．May I request a late check in?
我想要求晚些到店入住，可以吗？
39．Certainly, we’ll hold the room until you arrive.
当然可以，我们将为您保留房间直到您的到来。
40．I’d like to confirm your reservation.
我想确认您的预订。
41．Could you hold on for a moment please? I’ll check our reservation record.
麻烦请您稍等，让我查询我们的预订纪录。
42．Does it include breakfast?
包括早餐吗？
43．The tax and breakfast are also included.
税及早餐也包括在内。
44．We have a special family package plan
我们现在开始新推出一个优惠套餐。
45．We’ll have to charge you RMB100 extra for an additional bed.
如需加床，我们将会收取人民币100元。
46．What time will the guest be arriving?
客人大概什么到达酒店？
47．Your room is confirmed for that day.
那天您的房间已确定。
48．I’d like to extend it for two more nights until the 9th.
我想延住多两天，直到9号。
49．We’ll extend your reservation for you.
我们将会延住您的预订。
50．I’ll arrive one day early. Is that OK?
我那天早点到，可以吗？
51．We have changed our schedule, please amend our booking till next week.
我们的行程有变动，请更改我们的预订到下星期。
52．I’d like to cancel a reservation.

我想取消一个预订。
53．I’m afraid we have no record of a reservation under this name.
不好意思，恐怕我们没有这个名字记录的预订。
54．Which travel agent did you go through to make this reservation.
请问您是通过哪间旅行社来做这个预订的？
55．Is this a new reservation or a confirmation call?
请问这个电话是新的预订，还是确认预订？
56．We’ll send a confirmation to you soon.
我们稍后传确认书给您。
57．Should you have any questions, please do not hesitate to contact us.
如有任何疑问请随时与我们联系。
58．Please feel free to contact us if we can be of further assistance.
如需进一步了解，请随时与我们联系。
59．Just a minute, please I’ll check our booking situation.
麻烦请您稍等，我需要查询我们的房态。
60．Sorry ,there is no record in our list.
很抱歉，我们的名单上没有此记录。
61．Would you hold the line please? I must pick up another call.
麻烦请您稍等，我需要接听另壹个电话。
62．Have you made a reservation?
请问已经作了预订吗？
63．I’m sorry to have taken up your time.
不好意思占用您的时间。
64．Perhaps you have a cheaper room?
或许您们还有更便宜的房间吧？
65．Sorry, the quoted rate is lowest.
不好意思，这个报价已经是最低了。
66．Do you have a transfer service from airport to hotel free of charge?
请问贵酒店有没有免费接机服务？
67．Please inform the guest to check in before 6p.m.
请通知客人在下午6点前到本酒店办理入住手续。
68．The room is spacious and cosy , I’m sure you will enjoy yourself.
房间既宽敞又舒适，我肯定您会过得愉快。

69．Sorry, I can’t find your name on the arrival list.
不好意思，我在预期到达的名单上找不到您的名字。
70．May I recommend deluxe suite? It’s more luxurious and comfortable.
我向您推荐豪华套房，更豪华更舒适的。
71．I will get someone who can speak English well to talk to you.
我会找壹位英语较好的同事跟您说。
72．How many people are there in your party?
与您同行有多少人？
73．Just a moment, please. I’ll check the availability for you.
麻烦请您稍等，我查询能否可以提供给您。
74．Who is the reservation for?
请问是哪壹位客人的预订？
75．The hotel is fully booked, would you like me to place you on a waiting list.
没有任何房间可以提供，我们可以为您安排后补名单。
76．I’m sorry. We have no record of a reservation for that date.
很抱歉，我们没有那天预订的记录。
77．When was the reservation made?请问什么时候作的预订？
78．Do you remember the name of the clerk who accepted your reservation?
请问您记得那壹位职员为您作的预订吗？
79．We will hold your booking until t a guarantee.
没有任何担保，我们只可以为您保留到下午6点钟。
80．Would you like to guarantee your room for late arrival?
因您较晚入住，您可以为您的预订作个担保吗？
81．How would you like to guarantee your reservation?
请问您以什么方式为您的预订作担保？
82．This is the peak season.. I’m very sorry, but could you call us again later? We may have some cancellations.
因这 是旺季，非常抱歉，但是请您迟些再打电话过来好吗？可能会有人取消预订。
83．May I take your credit card for the guarantee?可以提供您的信用卡作担保吗？
84．Let me repeat your reservation to ensure it is correct.
让我为您重复一下您 的预订以确保无误。
85．We will note down your request and if possible, we will reserve it for you.
我们将会记录您的要求，如果可以，我们会为您预订。
86．I’m sorry, we don’t have connecting superior rooms, but deluxe rooms.
很抱歉，我们没有商级连通房，只有豪华连通房。
87．If you require any help please keep me informed.

如需任何帮助，请随时与我们联系。
88．It arrival time is not stated a reserved room will be held until 6p.m.
如果抵店时间未明确告知,所订的房间将保留至当天下午6:00.
89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了
确保您的订房，请将您的信用卡号及有效期限通知我们，或预付壹晚的 房租作订金。
90．With out guaranteed reservation, we can only holdthe room to 6 p.m., If you make a guaranteed reservation,
we can hold the room overnight. Would you like to make a guaranteed reservation by credit card?
非担保的预订只能保留到当天下午６点。 若您作了担保预订，我们就可以整夜为您保留房间，您愿意提
供信用卡作担保吗？
91．Mr. Smith, you’ve made a guaranteed reservation at the Hotel. If you can’t arrive as scheduled, please
inform us before 6 p.m. on the expected day. Thank you for calling and we look forward to seeing you.
史密夫先生，您已在酒店办理了担保预订 ，倘若您不能如期到达，请务必在入住当天的下午６点前通知
我们，感谢您的来电，我们期待届时与您见 面。
92．Does the price include breakfast?请问房价含有早餐吗？
93．We’ll amend your reservation at you request.
我们将会按您的要求作相应的更改。
94．I’d like to changecancel a reservation.我想更改／取消预订。
95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.
所预订的房间保留至当天的6点，除用现金或信用卡担保外。
96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.
已作担保的预订，如当天取消或没入住，本酒店将会收取当天的壹晚房费。
97．We have free shuttle bus to Dongguan train station,. For further information please contact the concierge.
本酒店有免费车到东莞车站，详细内容，可拨打礼宾台联系。
98．Thank you for your reservation at HAIYATT Hotel. If you have any questions or changes about your
reservation please contact us as soon as possible.
感谢您预订海悦酒店，如有任何疑问或需作任何更改请与尽快与我们联系。
99．I’ll arrive late, but please keep my reservation.
我将会较晚到本酒店，但请为我保留预订。
100．I’m afraid we have no superior room available. Would you mind deluxe room instead?
恐怕我们提供不了高级房,豪华房可以吗？
101．We are very sorryfor the inconvenience.对您造成不便，请见谅。

酒店英语口语：酒店礼宾部日常英语口语

1．May I take you luggage?
我能帮您提行李吗？
2．Please give me your room key.

请把您的房卡给我.
3．Have a nice day!
祝您在此度过愉快的一天！
4．Do you need to store your baggage?
您需要寄存您的行李吗？
5．What is your room number?
您的房号是几号？
6．Do you need taxi?
请问您需要出租车吗？
7．This way please!
这边请！
8．Here is your handbag tag!
这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a messageFax parcel for you,.can I
bring it to your room now?
对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言传真包裹给您，现在我方便送到您
房间 吗？
10．What is your friend’s name?
您的朋友叫什么名字？
11．What month is it?
现在是几月？
12．What can I do for you, please?
你需要什么？
13．What time are you coming back?
您打算什么时候回来？
14．Would you please tell my friend I am here?
请您告诉我朋友，我在这里，好吗？
15．Would you mind mailing this letter for me?
您能替我寄这封信吗？
16．Will you do me a favor?
帮我个忙好吗？
17．Can you tell me where is HEALTH CLUB OPERA HOUSE?
你能告诉我健身房演艺馆在哪里吗？
18．What day is it today?
今天是星期几？
19．What is the date today?
今天是几号？
20．What would you like to eat?

您喜欢吃点什么食物？
21．What is your address?
您要到的具体地址是什么？
22．How far is it to the Shen zhenGuang zhou?
到深圳或广州有多远？
23．I’d like to see your manager, please. 我想见你们经理。
24．We hope to see you again.
希望和你能再相逢。
25．My pleasure.
很高兴为您服务。
26．I’m always glad to be of service.
我随时乐意为您您服务。
27．Where will you becoming from , Sir?
先生，你将以什么方式来我们酒店？
28．What time do you serve breakfast?
你们何时供应早餐？
29．Would you mind spelling that for me?
你不介意把你的姓名拼写给我吗？
30．Do you have any baggage in the trunk boot?
您车的后尾箱还有行李吗？
31．Is this everything else , Sir?
先生，就这些物品了吗？
32．We will deliver your baggage to your room shortly.
我们很快把行李送到您的房间。
33．I’ll show you to your room?
我带您到房间去好吗？
34．May I put your bags here?
我能把您的行李放在这里吗？
35．Is this the correct number of bags?
请您清点一下行李够吗？
36．We are very sorry for the inconvenience.
很抱歉，给您带来了不方便。
37．May I have your baggage tag, please?
请出示您的行李牌？
38．Are you a hotel guest?
你是住本酒店的客人吗？
39．I’m very sorry to have kept you waiting?
对不起，让您久等了。

40．Where do you want to change the dollars?
我需要对换美金在什么地方？
41．Are you going there by air or by train?
您乘飞机还是乘火车去？
42．Can you get us some train tickets?
你能帮我买几张火车票吗？
43．We haven’t got a swimming pool?
你们这里有没有游泳池？
44．Is this your first visit to our hotel?
您是第一次到我们酒店吗？
45．How are you enjoying you stay at our hotel?
您在我们饭店过得愉快吗？
46．Good Luck.祝您顺利，一路平安。
47．Take Care. 保重。
48．Can I have the bill, please?
请给我账单。
49．Can I come through, please?
我可以从您这边穿过去吗？
50．Would you pay cash, please?
您能付现金吗？
51．Will you please show me your passport?
您的护照能给我看一下吗？
52．Can you tell me where the post office is?
您能告诉我邮电局怎么走吗？
53．We don’t accept tips, thank you very much.
非常感谢您的好意，我们不收小费。
54．Can I help you?
有什么可以帮到您吗？
55．Where is the coffee shop, please?
请问咖啡厅在什么地方？
56．What time would you like to leave?
你将什么时候离开这里？
57．Please step this way, it’s slippery, please mind you step.
您好，请走这边，这里台阶很滑，请小心。
58．Please mind your head.(客人下车时提醒客人留意)
请小心碰到你的头。
59．How would you like to make payment?
您用什么方式付费呢？

60．Is there anything valuable or breakable in your bag?
请问您的行李里有贵重物品和易碎的物品吗？
61．Please step inside.请往里面走。
62．Is there a message for me?有我的留言吗？
63．Could you wait in your room, please?
请您在房间等一下好吗？
64．I need laundry now.
我现在需要洗衣。
65．I’ll send someone immediately to your room.
我马上安排人上来你的房间。
66．I do apologize.
我真诚道歉。
67．Can you tell me how to go to your hotel?
你能告诉我到你们酒店的路线吗？
68．Can you tell me the way to the Banquet Hall , please?
请您告诉我你们的宴会厅在什么地方好吗？
69．We are very sorry，sir，we hope you understand.
非常抱歉，希望您能理解我们的难处。
70．Just a moment please , I have brought your baggage.
请稍等一下，我去推一个行李车。
71．Could you tell me which is your baggage ,please.
请您告诉我哪件是您的行李好吗？
72．The Bellman sir , I have brought your baggage.
先生，您好，我是行李员，给您送行李。
73．There are safety deposit boxes at the frontdesk.
您好，总台那里有贵重物品保险柜。
酒店总机日常英语口语

1.请问您贵姓？对不起，请您重复一次好吗？
May I have your name？Would you give me your name? I beg your pardon? ( Pardon , please? )
2.请拼出客人的名字好吗？
How to spell the guest’s name please?
3.对不起，因线路问题我听不清楚您说话，请重新打一次好吗？
I’m very sorry. I can’t hear clearly,. Could you call it again?
4．能告诉我客人是哪里人吗？
Would you tell me where the guest comes from ?
5．能告诉我客人是哪间公司的吗？

Would you tell me which company the guest is from?
6 . 对不起，我们在酒店的名单上找不到客人的名字。
I ‘m sorry. We can’t find the guest name on our hotel list.
7 . 介意我把电话转接到接待处让他们为您查一下，好吗？
Would you mind connecting the line to reception to check it?
8. 我再帮您查一下，请稍等。
I will check it for you again. Just a moment please.
9 . 很抱歉，让您久等了。
I am sorry to have kept you waiting.
10 .请您重复一遍您说的，好吗？
Could you repeat what you said? I beg your pardon?
11. 请您讲慢一点（大声点），好吗？
Could you speak more slowly (loudly)?
12. 请稍等，我将为您转接。
Wait a moment, please. l will connecttransfer it for you.
13. 您好，先生。这里是总机，您有一个外线电话，介意我接入您的房间吗？
How are you, sir? This is the operator. You have an outside line. May I put it through ？
14. 晚上好，丹尼斯先生，布鲁斯先生的电话，请问您是否需要接听？
Good evening, Mr. Dennis, Mr. Bruce is on the line (Phone) now. Would you like to take it?
15. 对不起，先生，他的电话占线，请您稍后再拨。
I’m sorry, sir. The line is busy now, Could you please call back later.
16 . 对不起，先生，电话无人接听，请您稍后再拨或留言。
I’m sorry, sir. Nobody is answering, Could you please call back later or leave a message.
17 . 让我重复复一次您的信息吧。
Let me repeat your message.
18 . 对不起，我听不懂您说什么，我可以帮您转接给大堂副理吗？
Sorry I can’t follow you. May I put you through to the assistant manager?
19 . 对不起，先生，房间电话未挂好，转不进去。
I’m sorry, sir. The phone is restricted, I can’t get through.
20. 对不起，先生，我们不可以透露客人的房号。
I am sorry, sir, we’re not allowed to disclose our guest’s room number.
21. 我是758房客，有人给我留言吗？
I am staying in room 758.I am the guest of room 758。 Did anyone leave message for me?
22 . 我的电话留言灯一闪一闪的，是否有我的留言？
The message light flashes constantly. Is there any message for me?
The message light is flashing. does that mean I have a message?
23 . 对不起，先生我们暂时没有收到您的留言。
I’m sorry, sir. There is no message for you. We haven’t got any message for you.

24 . 是的，您有一个留言。您不在时，**先生打电话给您，请您早上9点在大厅等候，届时会有人来接
您。
Yes, you have got a message. Mr. ** has phoned to you when you were out, he wanted you to wait in the lobby
at 9; 00am, the company will send someone to pick you up.
25. 晚上好，**先生，请问您有收到您的留言吗？
Good evening, **sir. Did you receive your message?
26. 晚上好，**先生，您的朋友**先生邀请您今晚7点到二楼中餐厅用晚餐。
Good evening, **sir. Your friend Mr. ** invited you to have dinner on the second floor at LIBAI room in the
Chinese restaurant at 7 o’clock tonight.
27 . 您好,在您外出时,**公司的李先生来电找过您,并请您收到留言后,尽快复电 给他。
How are you, Mr.**. When you were out, of ** company called you. He
Wanted you to receive this message, please call him back as soon as possible.
28 . 早上好,您的朋友**请您8点到西餐用早餐,8点30分在大堂集合。
Good morning, Mr.**, Your friend Mr.**asked you to have breakfast at the western
Restaurant at 8 o’clock. Then wait in the lobby for him at 8:30am.
29 . 请帮我接一下Jack He 的电话.
Could you put me through to Jack He?
30. 对不起，先生，Jack He 休假（下班了 不在位置上），我稍后请他复电话给您。请您留下联系方
式。
I’m sorry, sir. Jack He is on holiday (isn’t on duty isn’t in the office), I will ask him to call you back..do you
want to leave a message speak to someone else.
31. 隔壁房间的人太吵了,吵得我不能入睡。
I couldn’t fall sleep because of the noise from the next door.
32. 请马上派人来帮忙拿行李。
Please send someone to carry the luggage right away.
33. 可以借用一下熨斗和熨板吗？Can I borrow an iron and ironing board?
34. 房间空调有点问题.
There’s something wrong with the air conditioning.
35. 喷水头的热水出不来。
The hot water in the shower doesn’t work.
36. 电灯不亮。The light isn’t working.
37. 电源关闭了。The power is off.
38. 请送一些毛巾过来。
Could you send some towels to my room?
39. 浴巾还是面巾？Bath towels or face towels, please?
40. 请派人到我的房间来收拾餐具好吗？
Please send someone to clear up the tableware.
41. 请你把中文语言调为英文语言。

Could you please change the Chinese language into English language?
42 . 我把门锁上了，但把钥匙遗忘在房间里了。
I have locked the door, and left the key inside.
43. 请您帮我把门打开好吗？
Could you please help me open the door?
44. 没问题，请您在门口等候，我马上叫服务员过去。
No problem, Please wait at the door, we will call an attendant right away.
45. 请你立刻派人到我的房间来好吗？
Could you send someone to my room right away?
46. 是的，先生，我马上叫服务员过去。Yes, sir, I will call an attendant to your room right away.
47. 我有一些衣服要洗。I want some clothes to be washed.
48. 衣服什么时间能洗好？When can I get my laundry back?
49. 我们洗衣有两种，快洗：4小时，普通洗衣：8小时，请问您要哪一种？
We have two kinds of laundry service; regular service, you may get your laundry back in 8 hours or. express
service you can get back in 4 hours. Which one do you prefer?
50. 请问内线怎么打？
How can I make a room-to-room call?
51. 房间号码请先拨8，再拨房号，其它分机直拨。
Please dial 8 first, and then room number, another extension directly dial the number.
52. 请问您要打电话给哪个房间？需要我帮您转接吗？
Would you tell me which room do you want to call to? May I transfer the call for you?
53. 请接855房。Please connect me to room 855.
54. 外线怎么打？请先拨9，然后拨您所要打的号码。
How can I make an external call? Please dial 9 first, and then the telephone number.
55. 请问您想打到哪里（国家，城市）？
Where (which country city) would you like to call, please?
56. 您可以告诉我电话号码吗？我帮您接通后再转入您房间?
Could you tell me the telephone number , please? May I connect it first and then transfer into your room?
57. 对不起，这个号码是错的，您还有其它的号码吗？
Excuse me. It’s the wrong number, do you have another one?
58. 请挂上电话后等一会，我会把电话接到您的房间的。
Please hang up and wait. I will transfer the call to your room.
59. 请不要挂线，我马上帮您接通。Hold on please, I will connect with it right now.
60. 本地电话1元一分钟，已抱括服务费。
Local call is one yuan a minute and including the service charge
61. 国际长途是8元一分钟，加20%服务费
The International call is eight yuan a minute,. plus twenty five percent service charge.
62. 你可以告诉我ATT对方付款的号码吗？

Could you tell me the ATT collecting call number ?
63. 是10811. 让我提醒您，即使是由受话人付款，酒店方面仍要收取手续费的。
10811. May I remind you that there is still a handling charge for a collect call in the hotel?
64. 我房间很冷，请问有暖气吗？My room is too cold. Is there heating in the room?
65. 不好意思，这里没有暖气，但我们可以提供一个暖炉给您。
I’m sorry sir, there’s not heating in the room. But we can offer a heater to you.
66 .电脑上不了网，请叫电脑员过来检查一下。
I can’t access to the Internet. Please call a computer engineer to check it for me.
67. 您可以先重启电脑，如还是不行请再通知我们。
Please restart the computer first, if it still doesn’t work then inform us.
68. 真的很抱歉，我马上叫电脑员过去。
I’m very sorry, sir, we will call a computer engineer right away.
69. 请你告诉我桑拿怎么走？Where is the Sauna centerdepartment?
70. 乘电梯到大堂，大堂门口左转。
You can take the lift to lobby , Go through to the lobby main door and turn left .
71. 您到大堂后，我们的同事将会为您带路。
Please go to the lobby my colleague will show you.
72. 请问你们酒店怎么走？
How can I get to your hotel?
73. 请您稍等，我将为您转接到礼宾部查询。
Wait a moment, please. I will put you through to the concierge and they can explain to you..
74. 总机，我明天要8点叫醒服务。
Operator, I want a wake up callmorning call at 8am.
75. 8点钟，没问题，我们明天会准时叫醒您的，晚安。
8 o’clock, no problem，sir. We will call you on time. Good night.
76. 好的，没问题，先生，但您的朋友已帮您要了9点的叫醒，请问您是否要两个叫醒服务呢？
All right, no problem, sir. But your friend has already called me to wake you up at 9am. do you want to have
different times ?
77. 很抱歉打扰您，这里是总机，我想跟您确认一下您的叫醒时间是7点钟吗？
This is the operator speaking. I’m sorry to disturb you. I want to confirm your wake up call. At 7 o’clock, is this
correct?
78. 早上好，先生，您需要的叫醒服务时间到了，祝您居住愉快。
Good morning, Sir, It’s time for your wake-up call, have a nice day.
79. 早上好，先生，您的7点钟叫醒时间到了，但现在已经是7点30分了，因为刚才您的电话一直在占
线。
Good morning, Sir, It’s time for your morning wake up call at 7 o’clock, but it’s 7:30 now, because your phone
was busy just now.
80. 我现在要午睡，请您帮我设一个请勿打扰。

I am sleeping, Please make a DND for me.
81. 没问题，先生。能告诉我您不想被打 扰的时间是哪个时间段，如果有紧急或国际长途电话又该如何
通知您？
No problem, sir. Could you tell me what period you don’t Want to be disturbed.
And how about urgent or IDD calls?
82. 请问早餐什么时候开始，到几点结束？
Could you tell me the opening times for breakfast?
83. 平时早上6点钟到10点30，周末到11点结束。
From 6:00am to 10:30am on weekdays, and till 11:00am on weekend.
84. 谢谢您的来电。
Thank you for your calling.
85. 请稍等。
Wait a moment, please.
86. 你能告诉我你们酒店的地址吗？
Could you tell me your hotel’s address?
酒店英语口语学习：商务中心英语日常用语
1. Welcome to haiyatt garden Hotel.
欢迎光临海悦酒店。
2. Good morningafternoonevening Sirmadam
先生小姐早上好下午好晚上好。
3. Have a good trip！
祝您旅途愉快！
4. I hope I’m not bothering disturbing you.
我希望我没有打扰您。
5. Have a seat please.
您请坐。
6. I hope to see you again soon,
我希望能尽快见到您
7. Nice to meet you
很高兴见到您！
8. How are you doinggoing!
您好！
9. Excuse me Sir, here is non-smoking area。
对不起先生，这里是非抽烟区。
10. Would you like some water?
请问您要喝点水吗？

工作操作During working
11. *I’d like to copytypeprint this.
我想要复印打字打印这个。
12. How many copies would you like?
您需要复印多少份？
13. Would you like to make it a little darkerlighter?
要不要我（把颜色）调深浅一些？
14. Here is your original filepaper。
这是您的原件。
15. *I’ll leave the original file here. Please call me when the copy is ready.
我把原件先放在这里，等复印好了就打电话通知我吧。
16. Would you like me to staple these for you?
我为您装订好这些好吗？
17. Shall I staple them on the left side or at the top?
我是装订在左侧还是上边呢？
18. Shall I enlargereduce this to fit A4 paper?
我是不是把它放大缩小到适合A4的纸张呢？
19. Shall I copy these on both sides of the paper?
我进行双面复印好吗？
20. We don’t have paper that large enough. Shall we copy it to two pieces, and then tape them together?
我们没有这么大的纸。我们分开两块复印，然后粘在一起，好吗？
21. The paper is jammed.
卡纸了。
22. It is out of ink.
没墨了。
23. Your original is not very clear.I can’t guarantee the copy will be good.
您的原件不太清晰，我不能保证复印件的效果很好。
24. *I’d like to send a fax.
我想要发份传真。
25. To where?
发去哪里？
26. *What’s the cost?
你们如何收费？
27. It’s 10 yuan per minute To x x, includingexcluding service charge.
发传真到XX是每分钟10元，包括不包括服务费。
28. The minimum charge is 15 Yuan.
最低收费是15元。
29. Please write down the country code, the area code and their number.

请写下国家代号、区号和对方的号码。
30. The paper is too thick .It may jam the machine.
这张纸太厚薄，可能会卡纸的。
31. Shall I make a copy of this, and then send the copy?
我复印一份，然后将复印件传真过去好吗？
32. Mr.x x ,this is x x from the Business Center. We have received a fax for you should we send it to your room
or collect it by yourself?
XX先生，我是商务中心的XX。我们收到给您的一份传真。我们把它送上您的房间还是您自己下来取？
33. What font and size would you like?
您想要什么字体，多大号的？
34. Shall I make the space larger?
我把行距拉开一些好吗？
35. Could you check it?
您检查一下好吗？
36. *Please indent the first line of each paragraph.
请把每个段落的首行缩进一些。
37. Shall I save it to your disk?
我把它存在您的磁盘上好吗？
38. I’m afraid we can only save it on our disks,in case of any virus.
恐怕我们只能存在我们的磁盘上，以防有病毒。
39. *Is there a non- stop flight to London?
有直达伦敦的航班吗？
40. There are several flights a day.
每天有几次航班。
41. We can book a ticket for you.
我们可以为您订票。
42. *I would like a non-smoking seat.
我想要非吸烟区的座位。
43. *I’d like to reserve a sleeper to Chicago.
我要预订去芝加哥的卧铺。
44. *I’d like to sit in the front of the plane.
我要坐在飞机前部。
45. Which date day would you like a ticket for?
您要哪一天的票。
46. TheFare is flexiblefloating,now it’s 50% discount, but It can change every few minutes.
票价是弹性的浮动的。现在是5折，可能几分钟后价格会上升或是下降。
47. Which seats would you like?
您要什么位子？

48. First class Business class Economy class?
您要头等舱还是经济舱？
49. Are the seats together?
座位是要连在一起的吗？
50. Which train would you like to take?
您想坐哪次车？
51. Would you like to take a local train or an express?
您想要坐普通车还是特快车？
52. *I’d like to take train K20.
我要坐K20次。
53. A seat or a berth?
您要座位还是卧铺？
54. One way or a round trip ticket?
单程票还是双程票呢？
55. *Where can I pick up the ticket?
我到什么地方拿机票？
56. I’m afraid that flighttrain is fully booked.
恐怕那个航班火车的票已经订完了。
57. There are no seats available on the flight leaving at 16:15.
在16点15分起飞的航班，座位票已售完。
58. Hard berth tickets are not available now.
硬卧票已经卖完了。
59. How about a soft berth ticket?
软卧怎么样？
60. *A lower berth ticket, please.
我要一张下铺。
61. *How long is the ticket valid?
这车票的有效期是多久？
62. *I’d like to post a letter.
我要寄封信。
63. *I’d like to send a parcel.
我要寄一个包裹。
64. *How much is the postage?
邮费是多少？
65. I’m not sure, I’ll let you know later.
我现在还不清楚,迟一些告诉您，可以吗？
66. *We are going to have a meeting next Monday. I’d like to book some facilities.
我们下星期一要举行一个会议，我来租一些必要的设备。

67. How many people Is this for will there be?
您一共有几位开会？
68. Do you need a projector and computer?
您需要一部投影仪及电脑吗？
69. Your signature and telephone number here, please.
请签名并留下您的电话号码。
70. Everything will be ready In one hour.
我们会在开会前一个钟准备好一切。
71. Will you come and check it?
您能过来检查一下吗？
72. If there is anything I can do, please let me know.
如果有什么能为您效劳的，请告诉我。
73. How long does it take for a letter to go to America from Beijing?
信从北京到美国要多久？
74. Would you want to airmail it or not?
您想要发航空信吗？
75. Would you want the Image Scanning?
请问您要扫描吗？
76. What formant would you like to save?
请问您要想以什么格式储存扫描的文件呢？
77. How would you like to pay for? Charge to your room or by cash?
请问您的付款方式是什么？转房帐还是付现金呢？
78. May I have your welcome card please?
我可以看一下您的欢迎卡吗？
79. Here is the change 8 Yuan for you.
这是找您的8元钱。
80. Please check the virus scan before you place information on the memory stick or disk.
您使用U盘或磁盘时，请先执行扫描病毒后再使用。


酒店日常英语口语：酒水部英语日常用语

Seating The Guest
(W: waiter, G: guest)
W: Good evening, sir. Welcome to African Deck!晚上好,先生.欢迎光临菲菲酒廊！

G: Good evening,. I’d like a table for 4.晚上好，我要一张四人桌。
W: A table for 4, would you come this way, please? Be careful of the steps.
Would you like to sit here? How about this table? 一张四人桌，好的。这边请，小心台阶。坐这里好吗？
G: It’s fine, thank you. 好的，谢谢。
W: You’re welcome. Sit down, please. I’ll bring the menu, sir. 不客气，请坐。我去拿菜单。

注：1 客人到来，首先要打招呼：Good morningafternoonevening,, welcome to African Deck !等等的问候
语，要让客人感觉到热情。
2 若客人未说来客人数，可主动问询：How many people do you have? How many people are there in your
party?（您一行有多少人呢？）等，以便引客入位。
3 引客入座，要走在客人的前方，身体稍侧，随时注意客人的情况，可提醒：Would you come this way?
（这边请）Follow me, please. Be careful of the steps.（请跟我来，小心台阶）等
4服务时注意要使用正规的口语，对客人勿说，ok, hi ,hello 等比较随意的用语。

Taking Orders

W: What would you like to drink, sir? 先生，您要喝点什么呢？
G: Give me a Scotch. 给我一份苏格兰威士忌。
W: Would you like your Scotch straight up(no ice) or on the rocks(with ice), sir?
您想净饮还是要加冰块呢，先生？
G Straight up. 净饮。
W: would you like anything else? 好的，您还要点别的吗？
G: Give me some peanuts. 来点花生吧。
W: So, one Scotch without ice and some peanuts, am I right? 一份苏格兰威士忌不加冰的和一份花生，对
吗？
G: Yes, thank you.
W: You are welcome. Just a minute, sir. 不客气，先生请稍等。

注：1 特别注意straight up（净饮）on the rocks（加冰）这一说法。因客人用得较多，一定要能听懂。
2 最后来一个确认(confirm)，以免出错。
3 看到客人引完可问Would you like one more beer, sir? Would you like annother drink, sir?请问先生还要来
一杯吗？
Serving The Familiar

W: Good evening, Mr. Smith, how are you today? 今天好吗？
Are you having a good time? 过得开心吗？
Did you have a good trip? 旅途开心吗？
How are you doing these days? 最近怎样？
G: Fine, thanks. 很好，谢谢。
W: So, as usual, Bourbon on the rock? 像往常一样，波旁加冰吗？
G: No, this time I want a cup of tonic water. 不，这次我想来一杯汤力水。
W: A cup of tonic water, just a moment, Mr. Smith好的，一杯汤力水.请稍等，史密斯先生。
G: Here you are, your tonic water. Just enjoy it, have a pleasant evening, Mr. Smith.
这是您的汤力水，请慢用。祝您度过一个愉快的晚上，史密斯先生。

注：1 熟客见面一定要能叫出客人的名字。按照光临的密度可使用不同的用语。如：How are you today?
今天好吗？（最近常来）
Are you having a good time? 过得开心吗？（可任意使用）
Did you have a good trip? 旅途开心吗？（得知刚回）
How are you doing these days? 最近怎样？（有一段时间未见）
2 记住常客的喜好，可说So, as usual… 像往常一样……

Presenting The Bill

New Words: cash现金 bill 帐单 receipt发票 change找零，改变 credit card信用卡 sign 签名（动）

Situation One: Pay By Cash(现金付帐)
(G: guest, W: waiter)
G: Waiter, the bill, please. 服务员，结帐。
W: Yes, sir. 好的，先生。
Here is your checkbill, sir, thank you. 这是您的帐单，先生。谢谢。
G: Here you are. 这里（现金）
W: 200 yuan. Please wait minute. I’ll be back with your changes and receipt.
Here is your changes and receipt, thank you. Good night, hope to see you again.
收您两百元。请稍等，一会给您找零和发票。
（过一会）这是您的找零和发票，谢谢您。晚安，希望再次见到您。

Situation Two: Pay By credit card(刷卡付帐)
G: Checktake the bill, please. 结帐。
W: Here is your check, sir. 这是您的帐单，先生。
G: Well, may I use my credit card? 那我能用信用卡结帐吗？
W; Sure. What kind(of card) do you have, sir? 当然可.请问先生是什么卡呢？
G: Visa card. Here you are.维萨卡，给。
W: Thank you, I’ll return your card and receipt in a few minutes. 谢谢，请稍等，一会回。
Will you please sign on the bill, sir? 先生，请在帐单上签字。
Thank you. Bye-bye. Have a nice day. 谢谢。再见，祝您愉快。
Situation There: Signing The Bill（入房帐）
G: Waiter, may I get my bill? 服务员，能结帐吗？
W: Sure. How would you like to pay for it, sir? 当然，您想怎样付帐呢？
G: I’d like to put it on my hotel bill. 我想挂房帐。
W: May I have your room number? 能告诉我您的房间号码吗？
G: 1208.
W: Would you sign your name and room number on the bill, please? And could you please show me your room
key?
在帐单上签上您的名字和房号好吗？请出示您的房间钥匙。
G: Here you are.给你。
W: Could you just sign here, please? 请在这里签字。
G: Ok. 好的。
【注：牢记常见的礼貌用语，如：please, thank you, bye-bye等。】
以下是几种常见的信用卡：
VS Visa(Bank American card) (美国)维萨卡
AE American Express （美国）运通卡
JCB （日本）信贩卡
MC Master Charge (美国)万事达卡
MC Million Card （日本）百万信用卡
DC Diners Club (美国)大来信用卡
BC Barclays （英国）巴克利卡
FC Federal Card （香港）发达卡
CB Cart Blanche （美国）国际万用卡
OTB （香港）海外信用卡

EC Euro card （英国）欧洲卡
CC Current Card （香港）行通卡
AC Access （英国）阿赛斯卡

服务用语
Asking For Repetition 寻求复述
礼貌地要求对 方重说你没有听懂或听清的话，人们大多是不会介意的，但是注意不要说“What？”“Uh？”
等， 可以这样说：
I’m sorry, but I didn’t quite catch you .
抱歉，我没有听清楚您刚才说什么。
I beg your pardon?Pardon?
请原谅，再说一遍好吗？
Pardon? madam. I’m afraid I didn’t follow you .
抱歉，夫人，我没有听清楚您刚才说什么。
Sorry, but could you say it again?
对不起，能不能再说一遍。
Would you mind repeating, please?
您介意再说一遍吗？
Could you please repeat a little more slowly?
请您再说慢一点好吗？
注： Pardon? I beg your pardon? I’m sorry? 这些句子原表示的是歉意，在这里要用升调，表请求复述。

Apologizing 道歉用语
在无心的情况下，服务人员冒犯了客人使客人处于不利或尴尬的处境时，要马上采取措施来补 救。补救
的第一步就要及时说出一些诚恳的道歉用语，这样才可能很快达到效果。
’ll try our best to take some measures, so that you will be satisfied. 我们将尽力采取一些措施也许您会
满意一些。
I’m sorry, it’s our fault.
我们将尽力采取一些措施也许您会满意一些。
I’m afraid I spilled beer on the tablecloth. Would you mind my changing a clean one?
恐怕我刚才把啤酒洒在桌布上了,我换一张干净的好吗？
I’m really sorry, but I seem to have misserved a dish. I’ll change it immediately.
真的很抱歉，我上错了菜。我马上为您换。

I feel terrible sorry, but I’ve just broken your teaport.
太对不起了，我把您的茶壶打破了。
I do apologize for giving you the wrong soup.
我上错汤了，我为此道歉。
I want to apologize. Is there anything I could do？
我向您道歉。我可以做些什么吗？
注：以上句型可以灵活组合使用，例如对上错菜表示抱歉，可以将3、5连起来如：I’m really sorry, but I
seem to have misserved a dish. I do apologize for this .I’ll change it immediately.2和1也可以连起来使用。

Asking For Opinions 寻求意见
酒店服务人员用语一般都是以问句的形式出现，因为这样比较礼貌，但更 重要的是，体现了酒店充分尊
重客人的意愿、顾客至上这一原则。
How would you like the your steak? Rare, medium rare or well-done?
您希望您的牛排怎么做？嫩点，适中，还是全熟？
Would you like a drink first?
您要不要先来点饮料呢？
May I take your order, sir?
我可以为您点菜了吗？
What sauce would you like to go with your beef?
您的牛肉要配什么汁？
May I put the plate away?
能把这盘子收走了吗？
Would you like to pay separately or together?
您要分单还是一起付？

Expressing Wishes And Congratulations
祝福祝贺语用在适当的时候会使客人感觉愉悦，所以学习一些祝贺语是很有必要的。
Usual—used Wishing Expression: 一般祝愿：
I wish you good health. 祝您身体健康。
Good luck! 祝您好运！
Wish you every success. 祝您一切顺利。
Festival Wishes: 节日祝愿：
Happy New Year! 新年快乐！

Merry Christmas! 圣诞快乐！
Farewell Wishes: 送行祝愿：
I wish you a pleasant journey. 祝您旅途愉快。
I hope you’ll have a good time. 祝您玩得痛快。
Bon Voyage! 一路顺风！
Wishes Expression To Patient: 对病人的祝愿：
I wish you an early recovery. 祝您早日康复。
Best wishes for a speedy recovery. (同上)
Birthday Wishes: 祝贺生日：
Happy birthday! 生日快乐！
Congratulations: 祝贺喜事：
Congratulations! 祝贺您！
My hearty congratulations! 我衷心的祝贺您！
[ 结 束 ]