酒店前台常用的英语口语有哪些

酒店前台常用的英语口语有哪些？在面试酒店英语口语又有哪些常用的对话的，怎么最快的掌握< br>酒店英语口语，这个可能是在酒店行业比较关心的问题吧。作为酒店每天都会遇到形形色色的客
人 和状况，为了提高酒店的服务质量获得客人的认可和满意就需要从各方面提高酒店工作人员的
素质和能力 。其中就需要酒店工作人员掌握一定的酒店英语口语，让国外的客人满意。下面我就
把我整理的酒店英语 情景对话分享一下，帮助酒店工作人员提高英语能力。
酒店英语情景对话：
A Hello,this is QuaCheng hotel,is there anything I can help you,sir?
你好，这里是泉城大酒店，请问您需要什么服务
B Yes, I'd like to book a room.
我需要预订一间房
A Sure,we have different type of rooms,which would you like to choose?
我们酒店有不同类型的房间，您需要哪种房间呢？
B I'm not very certain,could you give me a brief introduction,please?
我不是很确定，你能不能给我做一下简单的介绍？
A Ok,our hotel provides standard single room and double room,accordingly,we also have
special treatment for VIP.
好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房
B Thank you,I want to reserve a single room which is better located between 4th floor to 7
,I need the personnel in your hotel to open the window and clean the room before I
arrive that ok?
谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员
在我到达九 点前打开窗户并打扫房间，可以吗？
A Ok,sir,I already taken some notes about your let me check the room on
my ,one standard single room in 6th floor and the number is 0603,need clean
and open the window,anything else?
好的，先生，我已经记下了你的要求。我先在电脑上 查询一下。嗯，6楼的603房间，需要打扫
并打开窗户，还有什么要求吗？
B Thanks,how much does it cost?
谢谢，房间费用是多少钱
A That is 580 RMB
房费是580元
B Don't your hotel have discount?
你们没有折扣吗？
A I'm terribly sorry, you need a discount,you should be our VIP and stay here for at least 3
days.
非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天
B OK,that's alright!
好，那就算了
A When will you arrive at our hotel,sir?
您什么时候能到达，先生？
B Around 15 to 3 P.M.
下午2点45
A 's a great honour for us to serve for you and we are all waitting for your arrival.!
好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临！

B Thank you very much!Byebye!
谢谢，再见！


很多做酒店行业的也离不了英语了，老外最懂得享受了，说一口流利的英语也是酒店人员的必备技能了，
下面总结了酒店英语口语的日常用语，希望对大家有所帮助！
1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）
2) How do you do? (-- how do you do ?)您好！ 3) Hello (or hi )!您好！
4) How is everything (with you )? （您的）一切都好吗？
5) How are you getting on ( or along ) these days ?这几天过得怎么样？
6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？
7) Glad (nice ) to see you . 见到您很高兴。
8) Welcome to our hotel. 欢迎到我们的酒店来！
9) It’s nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。
10) Good –bye.(or bye-bye)再见！ 11) Good night.晚安（晚间告别用）
12) Have a good rest.祝您休息好！ 13) See you later (tomorrow). 以后（明天）见！
14) Hope to see you again soon. 希望不久再见到您！
15) Have a good time. 祝您过得愉快！
16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！
17) Please don’t leave anything behind.请不要遗忘你的东西。
18) Mind (or watch) your step! 请走好！
19) We wish you a pleasant journey. 祝您旅途愉快！
20) Have a nice trip!一路平安！21) All the best!万事如意。22) Take care!多保重！
23) Good luck!祝您好运！ 24) Thank you (very much) 谢谢您（非常感谢）。
25) Thanks a lot.多谢。 6) Thank you for coming. 谢谢您的光临。
27) Thank you for staying in our hotel. 感谢您在我们饭店下榻。
28) I’m very grateful to you. 非常感谢您。29) It’s very kind of you. 谢谢，您真客气。
30) You are (most) welcome. 不用谢，不用客气。 31) Not at all.不用谢。
32) Don’t mention it.不用谢。 33) My pleasure.(or with pleasure) 很高兴能为您服务。
34) Glad to be of service. 很高兴为您服务。35) At your service.乐意为您效劳。
36) I’m sorry.很抱歉。 37) Excuse me.对不起。
38) I’m terribly sorry. It’s my fault. 非常抱歉，那是我的过错。
39) I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
40) Sorry to have kept you waiting. 对不起，让您久等了。
41) Sorry to interrupt you. 对不起，打扰了。 42) That’s all right.这没什么。
43) It doesn’t matter.没关系。 44) Never mind.不要紧，没关系。
45) Let’s forget it.算了吧！ 46) What can I do for you? 我能为您干点什么？
47) Can I help you? 48) 我能为您干点什么？
49) Is there anything I can do for you? 有什么能为您效劳的吗？
50) Just a moment, please. 请稍等一下。 51) Don’t worry about it别担心。
52) I beg your pardon?(or Pardon?) 对不起，请再说一遍好吗？
53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。
54) Who is speaking, please? 请问您是谁？（电话用语）
55) I’ll switch you to Room 1120. 我马上给您接301房间。

56) What number are you calling? 请问对方什么电话号码。
57) Who would you like to talk to? 请问受话人姓名？
58) Could you hold the line, please? 请（拿着话筒）稍等一会好吗？
59) Here are come letters for you. 这是您的信。
60) What a shame!多可惜！ 61) I’m sorry to hear that! 听到这事我很难过。
62) We are all sorry to hear of your illness.听说您病了都很担心。
63) There ,there, Now try not to get too upset about it. 好啦，不要为这事太烦恼了。
64) I wish you good health.祝您健康。65) Let me wish you every success. 祝您一切顺利！
66) Happy New Year!新年快乐！ 67) Merry Christmas!圣诞节快乐！
68) Happy birthday to you! 祝您生日快乐！ 69) Congratulations!祝贺您！（恭喜）
70) My hearty congratulations! 衷心祝贺您！ 71) As you wish(or like) 随您的便。
72) Certainly.当然可以。 73) Of course.当然可以。
74) Go ahead and do what you like. 干吧，你喜欢干什么就干什么。
75) I’m sorry, that’s not allowed. 对不起，这是不允许的。
76) No, I’m afraid not.不，恐怕不行。 77) Out of the question, I’m afraid. 恐怕不可能。
78) Walk straight ahead.一直往前走。79) Turn left(right).往左（右）转。
80) Go upstairs(downstairs). 上（下）楼。
81) Take the lift to the third floor. 乘电梯到三楼。
82) The lifts are in the lobby near the main entrance. 电梯间在大厅靠大门外。
83) The bellman will show you the way to the banquet hall. 大堂服务员将领您去宴会厅。
84) There is a washroom at the end of the corridor.洗手间在走廊尽头。
85) The post and cable service is opposite the bar. 邮电所在酒吧对面。
86) The bank is next to the shop. 银行在小卖部隔壁。
87) You can get your money changed at the cashier’s desk.你可以收银外兑换钱。
88) How much would you like to change?你要兑换多少呢？
89) The rates of exchange are on the board there. 兑换率写在那这的黑板上。
90) There are some local products on sale here.这里出售一些地方产品。
91) It’s sold by weight(yard, meter…) 这个按重量（码，米……）计价出售。
92) Sorry, it’s sold out. 对不起，卖完了。 93) How do you like this? 您看这个怎么样？
94) What about that one? 你看那个好吗？ 95) Here is your change. 这是找您的钱。
96) Here is your receipt. 这是你的收据。97) Air mail or ordinary mail? 是航空信还是平信？
98) An air mail letter for abroad is $$1.60.寄往国外的航空信需1.60元。
99) The travel agency in the hotel takes all kinds of booking. 饭店的旅行社代办各种预订票。
100) Please don’t smoke here. 请不要在这里抽烟。
Part two: reception &housekeeping service第二部分：总台及客房服务。
101) What kind of room would you like (or prefer)?您希望要什么样的房间？
102) Do you want a single room or a double room? 你想要单人房还是双人房？
103) Would you like a room with bath or shower? 您想要浴缸的还是淋浴的房间？
104) How long do you plan to stay here?你打算住多久？
105) For how many nights 你要住几个晚上？
106) How many people are there in your party?你们一起有几个人？
107) I can book you a single room with shower for the 26th.
我可以为您在26日订一个带淋浴的单人间。
108) What time will you be arriving? 您将何时到达？

109) Unfortunately, we are fully booked for the 21st 遗憾的是21日的客房全部订满。
110) We won’t be able to guarantee you a room for May 6th .我们不能保证5.6日给您一个房间。
111) For a single room the price would be 35 dollars 单人房的价格是35美元。
112) There is a small charge of 25 cents a day extra. 每天要收25美分附加费。
113) There’s a reduction for children. 儿童可以减价。
125) Here’s your key card. 这是您的匙牌。
126) Here’s your key to Room 246. 这是您246号房间的钥匙。
127) I’ll get the porter to take your luggage up. 我会叫行李员把您的行李搬上去。
128) The porter here will take your luggage and show you the way.
这里的行李员会为您提行李，并为您领路。
129) We’ll extend the reservation for you.我们可以为您延长预订。
130) We’ll make the change for you. 我们可以给您换个房间。
131) You may keep the room till 3 p.m,if you wish. 如果您愿意，可以将房间保留到下午三点。
132) How much longer would like to stay? 您想再住多久？
133) If you want to keep your room this afternoon, we’ll have to charge you 50% of the price.
如果您需要再住一个下午，我们要向您收50%房费。
134) I’m afraid you’ll have to vacate your room by 11. 恐怕要请您在十一点以前搬出房间了。
135) Are you checking out today, Mr. Smith?史密斯先生，您今天可以结帐吗？
136) Would you like to vacate your room now? 您今天要退房吗？
137) Your bill totals $$66. 您的帐单合计655美元。
138) That makes a total of $$665. 总计是655美元。
139) That comes to $$665 altogether. 共计655美元。
140) Here is your bill. Would you please check it? 这是您的帐单，请您过目。
141) That charge is for drinks taken from the mini-bar.那笔钱是您从房间冰箱里取用饮料的费用。
142) Your overseas telephone call is included in the bill. 您的国际长途电话费用包括在这个帐单里。
143) The service charge is included in this bill. 这个帐单包括报务费。
144) How would you like to settle your bill (or account)?您准备怎样付帐？
145) In what form will payment be made?您准备以何种方式付帐。
146) Are you going to pay in cash or by credit card? 您准备用现金还是信用卡付款？
147) We accept the following credit cards,….我们接受下列信用卡……
148) I’m sorry,we don’t accept personal cheques.对不起，我们不收个人支票。
149) All lf the rooms have phones. 所有房间都有电话。
150) If there’s anything you need, just ring reception. 如果您需要什么，就打电话给服务台。
151) If there’s anything for the laundry, just leave it in the laundry bag in your room.
如果您有衣物要送洗衣房，只要把它放在您的房里的洗衣袋里就行了。
152) Washing handed in by 9:30 a.m.,will be returned to you before 5:30 p.m. on the same day
早上9：30以前送去洗的衣服，当天下午5：30以前能送回来。
153) If you wish to have breakfast in your room, ask for room service on the phone.如果您希望在房间里
用早餐请通过电话要客房服务。
154) Room service is available from 6 a.m. .从早晨六点开始提供客房服务。
155) Here is a brochure explaining hotel services 这里有个小册子介绍饭店各项服务。
156) If you need anything, just press the call button. 如果您要什么，就按这个唤人按钮。
157) You can make a long distance call from your room. 您可以从您房间里打长途电话。
158) If you want a taxi,you can ask the reception to get one for you.

如果您要出租汽车，您可以请服务台为您叫一辆。
159) The panel at the head of your bed has an automatic waking device. 您床头的台子装有自动叫醒器。
160) We have a computer wake-up service. 我们有电脑叫醒服务。
161) If you want to have your room cleaned extra quickly,please hang the Cleaning Sign on the door. 如
果您希望您的房间早些整理好，请将这“请打扫”的牌子挂在门上，
162) There is a recreation center on the ground floor. 一楼有一个娱乐中心。
163) You can play billards,table tennis and bridge or go bowling. 您可以打台球，乒乓球，桥牌和保龄球。
164) Apart from the recreation center, we also have a health club on the second floor.
除了娱乐中心外，二楼还有健身房。
165) We have a sauna bath with a massage service there, too.
在那里还有桑拿浴室并提供按摩服务。
166) We do not charge for the use of the health club. 进健身房不收费。
167) Sports facilities are available free of charge. 运动器械是免费提供的。
168) Our charge for sports facilities is four dollars per hour. 运动器械以每小时四元的标准收费。
169) Shall I turn the cooling up? 我是不是把冷气开大些？
170) Shall I turn the heating down? 我是不是把暖气关小些。
171) Your bags will be kept at the Bell Captain’s Desk. 您的包将存放在行李部。
172) Could your come down to the Bell Captain’s Desk with your claim tag to pick up your bags?
请您拿着行李牌，来行李部取您的包。
173) We’ll try our best,but I can’t guarantee anything. 我们当尽力而为，但我不能保证什么。
174) There must be some misunderstanding. 这里面可能有误会。
175) I’ll soon have something arranged for you. 我尽快为您作些安排。
176) Because of the bad weather,the evening garden won’t be open today. 因为天气不好，今天夜花园不
开放。
177) It’s necessary for him to pay for the damage. 他必须赔偿损坏。
178) I promise to attend to the matter promptly. 我一定立即处理这件事。
179) I’ll send for an electrician(doctor,…)for you. 我给您请电工（大夫……）
180) Let me call a repairman to do it. 我去叫一个修理工来。
181) Any comments and suggestion are always welcome. 欢迎您提意见和建议。
182) According to the hotel regulations, the damage must be paid for.
按照酒店规定，损坏东西应该赔偿。
不要害怕背书，只有记下来了，会运用了，才是属于你的。
最后，送一句谚语：A book that remains shut is but a block. 有书闭卷不阅读，无异是一块木头。