商务英语口语练习答案.doc

Reference Answers:

Chapter 1

1、I’d like you to meet the new secretary. 我想让你和新来的秘书见见面。
市场部主管A先生想让Mary Baldwin和新来的秘书Shirley Anderson小姐
见见面，希望她们以后在一个部门工作愉快。
A: Hello, Mary, I’d like you to meet the new secretary, Miss Anderson. Have you
two met before?
Mary: No, I don’t think we have. Nice to meet you! Miss Anderson.
Anderson: Glad to meet you! By the way, what’s your last name?
Mary: Baldwin, but please call me Mary.
Anderson: Hmm. And call me Shirley.
A: Mary, Shirley and you will obviously be working in close contact together.
Mary: Welcome to our department, Shirley. I hope you’ll like the work here.
Anderson: Oh, I’ve been looking forward to working here. I’ll surely like it and
need your help.

2、I’ve seen him but we haven’t met. 我见过他，但还没正式见过。
Stone先生经营一家大公司，报纸上也经常报道他。A先生把Beef Hart先
生介绍给Stone先生。
A: Mr. Stone, did I introduce you to Mr. Hart?
Mr. Stone: No, you didn’t. I’ve seen him but we haven’t met.
A: Well, this is Beef Hart. And Mr. Hart, this is Walt Stone.
Mr. Stone: Nice to meet you, Mr. Hart.
Mr. Hart: Glad to meet you, Mr. Stone.
A: Mr. Stone is running a big company.
Mr. Hart: Yes, I’ve read a lot about your company from the newspaper.

3、Let me introduce you to the head here. 我把你引见给我们这儿的头儿。
Larry 把新来的Sunny 介绍给这里的头儿史密斯先生，史密斯先生告诉
Sunny ，Larry是这儿的老师傅了(master hand)，有什么问题可以请教Larry.
Larry: Let me introduce you to the head here, Sunny.
Sunny: Thank you.
Larry: Mr. Smith, this is Sunny Anderson. She’s just here.
Mr. Smith: Glad to meet you! Miss Anderson.
Sunny: Pleased to meet you! Mr. Smith.
Mr. Smith: Larry is a master hand here. You may ask him for help when you have
some problems.
Sunny: I will. Thank you. Thank you, Larry.

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Larry: My pleasure.

4、大连进出口公司的职员张林到机场迎接新泽西来的Mr. Thompson，并帮他
从行李认领处取行李……最后回宾馆。
Mr. Zhang: Excuse me, aren’t you Mr. Thompson from New Jersey?
Mr. Thompson: Yes. And you are…
Mr. Zhang: I’m Zhang Ling from Dalian Import and Export Company.
Mr. Thompson: How are you, Mr. Zhang? Thanks for meeting me at the airport!
Mr. Zhang: You’re welcome. Very pleased to meet you!
Mr. Thompson: Do you know where the baggage claim area is?
Mr. Zhang: Yes, it’s over there. How many pieces of luggage do you have?
Mr. Thompson: Only one suitcase.
Mr. Zhang: Let’s go.
Mr. Thompson: OK.
Mr. Zhang: How was your flight?
Mr. Thompson: Just wonderful! Good food and good services.
Mr. Zhang: Is this your first visit to Dalian?
Mr. Thompson: Yes, I hope it won’t be my last.
Mr. Zhang: Direct contact is good for both sides.
Mr. Thompson: Yes. That’s why I am here. Look, that’s my suitcase.
Mr. Zhang: Our car is out in the parking lot. We’ll take you to hotel.
Mr. Thompson: Very good.

5、ABC公司的黄总经理本来要亲自迎接外商格林女士，但因急事出差去了，
特派 公司的吕梅去机场迎接外商。
A: Good morning!
B: Good morning!
A: Allow me to introduce myself. My name is Lu Mei from ABC Company. I
believe you are Ms. Joan Green, aren’t you?
B: Yes, I am. Here’s my business card.
A: Thanks, and here’s mine.
A: Our general manager, Mr. Huang, would have come here if he were not away on
an urgent business. And he won’t be back till seven this evening. So I am here to
meet you. Now, this way. Our car is waiting over there. And let’s talk about the
arrangement in the car.
B: Okay. Let’s go.

Chapter 3


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1、Black先生要预定一间下周二，即9月12日的客房，周日早晨离开。酒店有阳面、阴面两种客房，价格分别为140美元、115美元每晚。Black先生决
定要阳面客房 。Black先生的电话是8765-5678。
A：Room Reservations. Good afternoon.
B：I'd like to book a double room for Tuesday next week.
A：That's fine, sir. A double room for Tuesday, September12th, facing south or
facing north？
B：What's the price difference？
A：A double room facing south is 140 dollars per night; one facing north is 115
dollars per night.
B：I think I'll take the one facing south then.
A：How long will you be staying？
B：We'll be leaving on Sunday morning.
A：That will be five nights, sir. Could you tell me your name, please？
B：Yes, it is Black.
A：What is your telephone number, please？
B：8765-5678.
A：Thank you very much, and we look forward to seeing you next Tuesday.
B：Good. That's all settled then. Good-bye.
A：Good-bye.

2、Douglass先生是1208房间的客人，因商 务谈判进展缓慢而想延期住宿两天。
柜台职员告诉他可以接受他的延期请求，但Douglass先生必 须变更房间，因为
这个房间已经有其他人预定，这样可以接受吗？Douglass先生表示同意。柜台
职员告诉他必须在明天中午12点之前搬到1111房间，Douglass先生说他将在
明天 9点搬。柜台职员告诉他到时会有行李员帮他搬运。
A：Good morning！Can I help you？
B：Good morning！I'm Mr. Douglass in room 1208. My business negotiation has
progressed much more slowly than I had expected. This makes it necessary for me
to stay on here for another day. I wonder if it is possible for me to extend my stay at
this hotel for two days.
A： I'll take a look at the hotel's booking situation. Yes, sir, I'm glad that we'll be
able to accept your extension request. But I'm afraid that it will be necessary for us
to ask you to change rooms for the last two nights. You see, we have already let
your room to another gentleman. Is that acceptable to you？
B：Yes, that's no problem at all.
A：Let me see… room 1111 Will be vacant. How about room 1111？
B：That is fine.
A：The new occupant will be checking in a little after twelve.

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B：That means I have to move out before 12. Let me see. Well, I think I will move
at 9 o'clock.
A：Good. I will send a bellboy to your room and help you with your luggage at 9
o'clock.
B：Thank you very much.
A：Goodbye.

3、公司的李萍小姐用自己的名字为外商James Washington 先生预订了一间从
4月10日到4月20日的标准房。这是一家五星级宾馆，是大连最好的宾馆之
一。现在，李正在帮助 James办理宾馆入住手续…
A: Oh, it’s a nice hotel.
B: Yes, it is a five-star hotel. And it is considered as one of the best hotels in
Dalian.
A: Is it a joint venture?
B: No, it is a complete Chinese investment. Excuse me, Mr. Washington, I think we
have to go through the registration procedure first at the reception.
C: Can I help you, Sir?
B: Yes, I have booked a standard room for Mr. Washington under the name of Li
Ping.
A: Yes, Miss Li has reserved a room for me, and I’d like to check in now.
C: Mr. James Washington stays from April 10th to April 20th, a standard room.
A: That’s right.
C: May I have your whole name, please?
A: James Washington. J-a-m-e-s, James, W-a-s-h-i-n-g-t-o-n, Washington.
C: Would you please fill in this form, Sir?
A: Here you are. Thank you.
C: OK. Thank you. Your room number is 1015. Here is the key.
A: Thank you.

4、528房间的Tom打电话要求早上6点15的唤醒服务，服务员告诉他，宾馆
有电脑叫醒服务。先拨2，再拨时间。早上6:15，也就是20615。
Clerk: What can I do for you, sir?
Tom: I'm Tom in Room 528, and I want a wake-up call tomorrow morning.
Clerk: At what time?
Tom: 6:15 am please.
Clerk: We have a computer wake-up service. Please dial 2 first and then the time.
That is to say, dial 2 and the 0615 for the time. There must be five digits in the final
number.
Tom: I see. Then it is 20615. Thanks a lot.
Clerk: You are welcome. Good night!

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5、908房间的Bell 先生来到助理经理处想调换房间。因为行李电梯 的噪音太
大了，他的妻子几次被吵醒，这使她难以忍受。助理经理向他道歉，并说会尽
力办到， 但是今天没有空余房间。明天有一个代表团要走，到那时他们夫妇可
以再挑选房间。Bell 先生希望明晚会睡一个好觉。
A：Good morning, sir. What can I do for you？
B：I'm Bell. I'm in Room you change the room for me？It's too noisy. My
wife was woken up several times by the noise the baggage elevator made. She said
it was too much for her.
A：I'm awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. It's
possible that the noise is heard early in the morning when all is quiet.
B：Anyhow, I'd like to change our room.
A：No problem, sir. We'll manage it, but we don't have any spare room today. Could
you wait till tomorrow？A delegation will be leaving tomorrow morning. There'll
be some rooms for you to choose from.
B：All right. I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening
and have a sound sleep.
A：Be sure. I'll make a note of that. Everything will be taken care of. And if there is
anything more you need, please let us know.

Chapter 4

1、Chris 在路上遇到了刘先生，和他打招呼，问候他最近怎么样。刘先生说还
好，并问候对方。Chris说还不 错。他们有一段时间没有见面了，Chris邀请刘
先生到他家做客吃饭。刘先生欣然接受。Chris 说周六晚上如何？刘先生说可
以，并问是几点？Chris说是六点。刘先生表示没问题。
Chris: Hi, Liu! How are you?
Liu: Fine, thanks. You?
Chris: Not bad. Since we haven’t seen each other for a while, I wonder if you would
like to come to my home and have a meal sometime?
Liu: Yeah, thanks a lot, that would be great!
Chris: Would Saturday evening be fine for you?
Liu: Sure, Saturday evening would be fine. What time shall we meet then?
Chris: Let's meet at about six o'clock. Is that okay?
Liu: Yeah. No problem. Thanks very much. I really look forward to that.

2、皮 特邀请苏珊星期五下午去听贝多芬(Beethoven)音乐会。但苏珊周五不得
不工作。皮特建议另 换个时间，周六晚上有同样的演出。苏珊表示这个时间可
以，并询问是几点钟开始。皮特说是8点整，并 邀请苏珊吃晚饭，5点半去接
她。苏珊表示感谢。

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Peter: Are you free on Friday afternoon? I was wondering if you would like to go to
a Beethoven concert.
Susan: Oh, thank you very much. I’d love to, but I’m afraid I can’t this Friday.
I have to work.
Peter: Oh, that’s too bad. Well, could we make it some other time then?
Susan: Sure.
Peter: Well, are you free on Saturday night? They’re doing the same program.
Susan: Saturday would be fine. What time does the concert start?
Peter: At eight o’clock sharp, but I thought we could have dinner first.
Susan: Oh, that sounds very nice.
Peter: I’ll pick you up at 5:30. Would that be all right?
Susan: Fine. Well, I guess I’ll see you on Saturday then.
Peter: Right. I’m looking forward to it.
Susan: Me too. Thanks so much for asking me. See you then.
Peter: OK. Bye.

Chapter 6

1、陈先生给联合航空公司(United Airlines)打电话，要预定本月12日(星期四)
出发的到迈阿密(Miami)的不定期往返机票。服务员查询之后告诉他12日的票
定完了。 陈先生问是否有14日的票，服务员告诉他14日的票有，起飞时间是
上午10点和下午3点。陈先生选 了上午10点的航班。服务员问他要哪种机票
价，经济舱还是一等舱？陈先生选了经济舱。陈先生又提出 ，他要经停芝加哥
(Chicago)，服务员说没问题，并询问了陈先生的姓和名的第一个字母(fi rst initial)
( T )服务员告诉陈先生机票今天下午可以送到，并询问了陈先生的电 话号码及
住址。陈先生说他在Garden Hotel, 1216房间，电话号码是。
Receiver(R): United Airlines. May I help you?
Mr. Chen(C): Yes, I'd like to book an open return ticket to Miami, leaving on
Thursday, the 12th.
R: OK. Just a minute, please. I’ll check the computer… I’m sorry. We’re all booked
up for this flight.
C: How about 14th?
R: Let me see if there are seats available. Yes, sir. There are still some seats
available. It’s leaving at 10:00 a.m. and 3:00 p.m.
C: The 10:00 flight would be the best.
R: How do you want to fly, economy or first class?
C: I prefer economy. By the way, I’m going to stop over in Chicago.
R: No problem. May I have your last name and first initial, please?
C: Yes. The last name is Chen-C-H- E-N. And the first initial is, T, as in Tiger.
R: All right, . You're booked on Flight 102 to Miami, leaving at 10:00 a.m.

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on the 14th. Would you leave me your address and phone number?
C:I stay in room 1216 in Grand Hotel. My phone number is . Thank
you and good-bye.
R: Good-bye.

2、Hunter先生想订一张去夏威夷(Hawaii) 的经济舱的机票，而且他偏爱西南
航空公司(Southwest Airlines)。服务员告诉他西南的票很紧(tight), 即使把他放
到等候名单中，也很难 保证有票。后来，服务员向Hunter先生推荐联合航空
(United Airlines)的航班 ，这家公司用的是747型飞机，而且登机时间也很方便。
Hunter先生就订了这次航班。最后，服 务员询问他是否需要帮他在夏威夷预定
一个旅馆。Hunter先生已经预定过了，不需要了。
A: Hi, I am planning to take a vacation to Hawaii next week, do you have any
air-tickets available.
B: Well, Oh. Do you have any company and should that be first class?
A: No, I’m traveling alone and an economic class should be just fine for me, but I
really prefer to travel with Southwest Airlines.
B: Well, let’s see. I’m sorry all the Southwest Airlines tickets are booked pretty tight,
I don’t think I can guarantee a seat for you even if I put you on the waiting list.
A: Oh, I see. So, do I have any other options?
B: Well, I think you should try the United (Airlines), they use 747 for this daily
route and the boarding time is quite convenient too.
A: Sounds great. I think United Airlines will be just fine for me.
B: All right. So, this ticket under your name will be ready to pick up at anytime this
afternoon. And by the way, do you need any assistance to book a hotel room in
Hawaii?
A: Thank you for asking, but I have already booked a hotel room.
B: Well. Thank you for your business, then I wish you a pleasant trip.
A: Thank you!
< br>3、彼特要办理07号航班的登机手续（需要出示护照和机票），服务员问他有
没有随身携带的行 李，彼特说只有一件。随后服务员让彼特把托运的行李放在
称(scale)上称一下，超重，需付30 美元，彼特只好接受。最后，服务员给了他
登机牌、票和行李提领单，告诉他在20号门登机。
Peter：Excuse me! Is this the right check-in counter for NO 07?
Clerk：Yes, it is. May I help you?
Peter：I would like to check in for Flight NO. 07.
Clerk：Yes, sir. May I have your passport and ticket, please?
Peter：Yes, here you are.
Clerk：Thanks. Do you have any carry- on baggage?
Peter：Just one.

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Clerk：Ok, Put your check-in baggage on this scale. Sorry, the baggage is
overweight and you'll have to pay $$30.00, sir.
Peter：Guess I don’t have a choice. I'll pay for it.
Clerk：O.K. Here are your boarding pass and ticket with your baggage claim tag,
and your flight is boarding already at gate 20.
Peter：Ok. I'd better hurry. Thank you very much.
Clerk：Good-bye! Have a nice flight!

4、彼特来见移民官，移民官询问了他一些问题，此行的目的（business or
pl easure）、在美国待多长时间、去哪些地方、是否有返程票回中国。彼特一一
回答，此行是休闲娱 乐，待两个星期，6月10日离开，先去洛杉矶，再去纽约
市，有返程票，途径日本，再回中国。
Officer: Good afternoon, sir. May I see your passport, please?
Peter: Of course. Here you are.
Officer: What is the purpose of your visit? Business or pleasure?
Peter: Pleasure.
Officer: I see. How long will you be staying in the U.S.?
Peter: Two weeks. I'll be leaving on June 10th.
Officer: Where do you intend to visit while in the country?
Peter: Los Angeles first; then I'll be heading on to New York city.
Officer: Do you have a return ticket to China?
Peter: Yes; however, I'll be returning via Japan——not going back to China directly.

Chapter 7

1、伦敦货运代理公司的 Smith先生下午打电话到21世纪酒店，请求接郑女士
办公室的分机号码312。郑女士办公室的秘 书(Z) 接到了电话，询问了对方身
份，并请他稍等。
21th: Good afternoon, 21th Century hotel. Can I help you?
S: Good afternoon. Please put me through to extension 312.
21th: Hold on, please.
Z: Hello, Ms. Zheng’s office.
S: Hello, I’d like to speak to Ms. Zheng.
Z: May I know who’s calling, please?
B: Mr. Smith from London Forward Agency.
Z: Just one minute, please.

2、K&L公司的David Fisher 先生往Electroment 公司打电话，请接销售部经
理。电话被接入，David Fisher先生表明对他们公司生产的芯片(chip) 很感兴
趣。销售部经理说，这是他们的新产品，很薄，但效率高。David Fisher要求

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寄来一份产品目录(catalogue) 和价格表(price list).
E: Good morning. Electroment. May I help you?
D: Good morning. Can I speak to the sales manager?
E: The sales manager? Just one moment, please.
S: Hello. Sales department.
D: Good morning. I’m David Fisher from K&L. We are interested in the chip
manufactured by your company.
S: Oh, yes, Mr. Fisher. It’s our new line. It’s very thin and very efficient.
D: Could you send us a catalogue and your price list?

3、中国远洲公司的李先生给美国客户金先生(Mr. King)打电话。他的秘书史密
斯小 姐接到了电话，说金先生正在开会，并询问是谁，是否需要留言。李先生
说需要，并请转达，支票已收到 ，货物本周发出(dispatch)，搬到了一个新办公
室，电话号码是5110083。
L: Hello, this is a call from China. May I speak to Mr. King?
S: I’m sorry. Mr. King is at a meeting. May I know who is calling, please?
L: It’s Mr. Li, from Yuanzhou.
S: Would you like to leave a message?
L: Yes. Please tell him that I have received his check, and the goods will be
dispatched within the week.
S: I got it.
L: And please tell him that I have moved to a new office. The new telephone
number is 5110083.
S: OK. Let me just confirm it. That’s 5110083. Right?



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