7月商务英语试题

20XX年07月高等教育自学考试中英合作金融管理专业考试
商务英语试题
（课程代码 0796）
（阅读与写作部分）
READING

PART ONE
Question 1 – 5
·Look at questions 1 – 5.
·In each question, which phrase or sentence is correct?
·For each question, mark one letter (A,B or C) on your Answer Sheet
Example:
Don’t forget –
Flight BA692 6.45pm
The plane arrives at
A quarter to seven in the morning.
B quarter past six in the evening.
C quarter to seven in the evening.
The correct answer is C,so circle C as shown above
1
To protect valuable data, staff must obtain permission before using these
files .
Staff

A are not allowed to use data in these files.
B must not use these files without permission.
C must protect data by entering it in these files.
2
As soon as your order is confirmed in writing, the goods will be
dispatched to your London depot together with the invoice.
The goods will be dispatched when the customer
A has paid for them in full.
B writes to the dispatch department.
C sends a written order.
3
The management remind staff that these parking spaces are reserved for
clients.
Who air these spaces intended for?
A staff
B clients
C management
4
WOSOTORS ARE NOT ALLOWED TO USE MOBILE PHONES IN
THE FACTORY WITHOUT THE PERMISSION OF A SUPERVSOR
A Phones may not be brought into the factory by employees.
B Phone calls can be made only if a supervisor agrees.

C Phone calls made in the factory must be supervised.
5
The improvement in the company’s sales figures is due to the increase in
its television advertising.
Why have the company’s sales figures increased?
A The Company has just begun advertising on television.
B The Company is making more use of television for advertising.
C The Company is doing all of its advertising on television.
Questions 6-10
? Look at the pan below. it shows some departments at a glass manufacturing
company.
? For questions 6-10, decide which description fits each place (A-H).
? For each question, mark one letter (A-H) on your Answer Sheet .
? Do not use any letter more than once.
C
D
CUSTOMER
SALES
RELATIONS
B
COMPUTER
PACKAGING
SUPPORT
A
DESIGN
H
DESPATCH

G
PRODUCTION WAREHOUSE
E F

6 The finished products are stored here while the company waits for orders
to come in.
7
8
9
The department develops ideas for glass products for different markets.
This is where distribution of the company’s products to customers begins.
Complaints from members of the public about the company’s products are
handled here.
10 The glass products are wrapped and boxed here before being dispatched to
customers.
Questions 11-15
? Look at the charts below. They show the number of people using the
websites of eight companies from January to March in 2005 and 2006.
? Which chart does each sentence (11-15) on the opposite page describe?
? For each sentence, mark one letter (A-H) on your Answer Sheet.
? Do not use any letter more than once.
2005

25 25
2006

W
e
b
s
i
t
e

U
s
e
r
s


15


10


5

0

Jan Feb March

A

W
e
b
s
i
t
e

U
s
e
r
s


20 20

15


10


5

0

Jan Feb March

B

25 25

W
e
b
s
i
t
e

U
s
e
r
s


15


10


5

0

Jan Feb March

C

W
e
b
s
i
t
e

U
s
e
r
s


20 20

15


10


5

0

Jan Feb March

D


25 25

W
e
b
s
i
t
e

U
s
e
r
s


15


10


5

0

Jan Feb March

E

W
e
b
s
i
t
e

U
s
e
r
s


20 20

15


10


5

0

Jan Feb March

F


25 25

W
e
b
s
i
t
e

U
s
e
r
s


15


10


5

0

Jan Feb March

G

W
e
b
s
i
t
e

U
s
e
r
s


20 20

15


10


5

0

Jan Feb March

H

11 In January 2006 fewer people used the website than in January 2005,
although numbers had improved by March, just overtaking the previous
year’s figures.
12 Apart from a sharp dip in February, figures for the first quarter of 2006

were the same as those for the year before.
13 January figures were the same in both years but those for February and
March were lower in 2006 than in the same months in 2005.
14 Both January and February 2006showed an increase over the previous year
in the number of website users, but there was a slight fall in March.
15 Throughout the quarter, figures for 2006 were higher than those for 2005,
the number of website users in March reaching double those for the
previous March.
PART TWO
Questions 16-20
? Read the passage below about Perfect World Hotel and Business Centre.
? Choose the correct word to fill each gap, from A,B, C or D.
? For each question, mark one letter (A, B, CorD) on your Answer Sheet.
PERFECT WORLD HOTEL AND BUSINESSCENTER
There is just (16) ………place you need to know in the city : Perfect
World . We are able to satisfy (17) ………your business and hospitality
needs, no matter (18)………complicated or urgent they are.

We would be delighted to discuss your requirements with you , whether
for a highprofile conference , a wedding banquet or a client meeting . Our
dedicated team of event planners will do everything (19)………to your
needs .You can be sure that your event will be prefect (20)………to the

last detail .

16 A one B single C a D the
17 A complete B all C whole D every
18 A how B what C if D why
19 A suiting B applying C following D according
20 A down B across C out D along
Questions 21-25
? Read the passage below about business travel.
? Choose the correct word to fill each gap,from A ,B ,C or D
? For each question , mark one letter (A,B,CorD ) on your Answer Sheet.
BUSINESS ONLY
For many years , economy class travelers have (21)………curiously into
the separate business class section of planes , keen to know what
(22)………thosepeople in suits are getting for all that extra money . The
fact is that often what they have been getting hasn’t been worth the higher
Charge , and it is ironic that business travel is sometimes the
(23)………value for money around.
But now that’s all (24) ………with the introduction of exclusive
business-class-only airlines. They are operating flights in which the
planes contain only luxury reclining seats with full communications
connectivity and the highest (25) ………of personal services. Fares for

these flights are surprisingly low. The question now is whether many
tourists will decide to pay the extra.
21 A watched B looked C seen D viewed
22 A gains B profits C uses D benefits
23 A worst B smallest C weakest D shortest
24 A varying B adapting C changing D substituting
25 A levels B steps C courses D stages
Questions 26-35
? Read the article below about a regional businessesawardscompetition.
? Choose the correct word to from A ,B ,C or D on the opposite page to fill
each gap.
? For each question, mark one letter (A, B, CorD) on your Answer Sheet.
Awards for regional business successes
The annual eastern regional business awards (ERBA)are (26) ………place
this month, and the (27) ………winner will be chosen by the judges next
Friday. The shortlist contains some very promising companies who all
(28) ………a good chance of winning.
In the IT sector, will Dawson founded safe-keeping, the real-time data
storage company in 1999. the company is now established as a leader in its
(29) ………. He is doing well(30) ………very strong big- namecompetition,
and is sensibly (31) ………his technology at the financial industry.
For our tourism sector, terry Jones set up bed locates. Com only ten years

ago and has just turned down an offer from the US of $$30m to buy it. The
online hotel reservations service has been the fastest(32) ………business in
the region for three years running. Not surprisingly, he is
highly(33) ………with hotel owners.
And in the retail sector, Angela Brosan runs one of the largest
(34)………shops in the region. Customers frequently travel here from
abroad to do their shopping in (35) ………and her designs have featured on
the front cover of many magazines.
26A setting B putting C taking
27 A overall B whole C general
28 A hold B stand C keep
29 A range B field C space
30 A against B oppositeC across
31 A intending B pursuing C targeting
32 A gaining B buildingC growing
33 A popular B known C liked
34 A distinct B separate C independent
35 A person B faceC contact
Questions 36-45
? Read the article below about a publicrelations company.
? Choose the correct word to from A ,B or C on the opposite page to fill each
gap.

? For each question, mark one letter (A, B or C) on your Answer Sheet.
PUBLIC RELATIONS
Working in pubic relations is often seen as an exciting type of career. One
company specializing (36) ………this field is Ash brook Associates. The
company offers services ranging(37) ………making contact with television
and radio stations to organizing courses and seminars. The company also
provides training in pubic relations for people with relevant experience,
(38) ………as a background in journalism or research.
The business was set up by the managing director, JaneAsh brook, 14
years ago in Leeds. The company now employs 24 people, several of
(39) ………are trainees. One of (40) ………training is Nicola Brady, who
joined the company last year, after previously (41) ………for a television
company. Nicola is studying for the certificate in Advertising and Marketing.
However, she has (42) ………plans to leave Ash brook’s even
(43) ………this qualification will provide her (44) ………many career
opportunities. Nicola feels (45) ………are good chances for promotion in
the company itself.
36A on B in C at
37 A among B between C from
38 A such B just C so
39 A who’s B whose C whom
40 A this B that C those

41 A working B worked C work
42 A none B no C neither
43 A though B when C while
44 A to B for C with
45 A these B there C they
PART THREE
Questions 46-52
? Read the announcement below about working hours.
? Are sentences 46-52 on the opposite page ‘right’ or‘wrong’? If there is not
enoughinformation to answer‘right’ or ‘wrong’, choose ‘doesn’t say’.
? For each sentences 46-52, mark one letter (A, B or C) on your Answer Sheet.
FLEXLBLE WORKING HOURS
The company is planning to introduce a new flexible system of working hours. At
present all employees work from 8am to 5pm, with a total of one hour for lunch
and other breaks. The building opens at 7:30 in the morning, and closes at 7
o’clock in the evening for those doing overtime.
Under the new system, employees will still work a minimum of eight hours, but
they will have some choice about when they staff must be at work in the
office for a fixed period, from 10am to 4pm,with a total of 60 minutes for
breaks. The building will be open between 7am and 9pm, and staff may plan their
remaining work schedule to suit themselves, within those hours.
We hope that this scheme will benefit employees with young families, and will

give everybody the chance to avoid the worst of the traffic. We will try out the
scheme for one month, then we will send out questionnaires to assess employees’
opinions. Naturally it will add to our costs to keep the building open for the extra
hours, but we feel this will be a good investment because it will bring benefits to
our staff.
46 At present employees must stop work by 7pm.
A right B wrong C doesn’t say
47 At present employees must take breaks at fixed times.
A right B wrong C doesn’t say
48 Under the new system employees will be able to start work later in the day.
A right B wrong C doesn’t say
49 Employees will be able to choose to work from 7.00am to 3.00pm.
A right B wrong C doesn’t say
50The Company is planning to provide new facilities for employees with
children.
A right B wrong C doesn’t say
51The Company will consult employees before making the new system
permanent.
A right B wrong C doesn’t say
52The Company says that the scheme may be too expensive for the advantages it
will bring.
A right B wrong C doesn’t say

Questions 53-60
? Read the newspaper article below about the qualities needed by chief
executives.
? Answer questions 53-60on the opposite pages.
LIFE AT THE TOP
In his new book, life at the top, BrianDawson, a business consultant, interviews
33 chief executives and describes their essential qualities, from having the
courage to make dramatic change to caring about customer satisfaction. His
advice to those running companies is that managers need to be less distant. ‘the
old model of chief executive as delegator is no longer relevant’.
One of the chief executives interviewed was AlisonBarton. She decided to
expand her organization quickly and divide it into several smaller companies, in
an effort to encourage employees to feel important and work more efficiently.
‘never rest’, she advises. ‘you must improve your position every year, every
month ad every day. Just one year standing still can destroy a company’.
Another interviewee, FrederickMorton, stresses that employees should be praised
for their work, adding that’s happy workforce is productive’. He advises that
executives should have an uncomplicated business approach, leaving difficult
business theories to management schools and consultants. Former chairman of
Lawson finance, Elizabeth Goodall, recommends rewarding individuals for
productive ideas. ‘all employees have thoughts on how the company can be more
successful’, she says. ‘Executives must listen to these and be prepared to put

them into practice’. She also paces a great deal of importance on being
competitive and on being the first to take advantage of a market
opportunity:‘these days, you cannot afford to wait. ’
Geraldine enables, chief executive of Europe COM, needed to turn company
attention away from existing products and onto consumer requirements; she had
to establish completely new systems throughout the company to support these
changes. She also encouraged a policy of risk-taking among staff, which, over
time, they responded to very positively. According to Dawson, CharlesEllis at
Britco also had a hard job. Many divisions of Britco had strong individual
identities and were unwilling to accept changes from head office. However,
serious financial difficulties meant Ellis had to reorganize the whole company to
save it he succeeded in doing this over five years, in spite of negative responses
from staff. The final interviewee, DavidGreg son, believes business leaders
should look carefully at rivals’ products and think about how to make their own
brands stronger. ‘it is essential to know how customers compare your brands with
those of your rivals’, says Greg son. ‘That’s what we did. It made all the
difference.’
? For questions 53-56, choose the correct answer.
? Mark one letter (A, B or C) on your answer sheet.
53. The author of life at the top says that chief executives should
A delegate more to their managers.
B be more approachable for their staff.

C be more willing to meet clients personally.
54. according to AlisonBarton,
A many chief executives are failing to manage their companies efficiently.
B all companies must make constantefforts to maintainprogress.
C some companies are seriously damaged by frequent changes.
55. FrederickMorton advises chief executives to
A keep up-to-date with the latest business ideas.
B use simple business strategies.
C consult outside business experts more often.
56. Geraldine venables helped staff to
A have a more fearless commercial approach.
B Feel more positive about new company systems.
C take more time to make business decisions.
?Forquestions 57-60,use the information in the text to answer each question,
choosing from the people(A-G).
?For each question, mark one letter (A-G) on your answer sheet.
? do not use any letter more than once.
57. Which person was willing to carry out unpopular policies?
58. Which person concentrated on customer satisfaction?
59. Which person concentrated the suggestions of the workforce to be important?
60Which person’s company studied products made by competitors?
A AlisonBarton

B BrianDawson
C CharlesEllis
D Elizabeth goodall
E DavidGreg son
F FrederickMorton
G Geraldine Venables
WRITING
PART FOUR
Questions 61-65
?read the memo and the course information below.
?complete the form on the opposite page.
?write a word or phrase or a number on lines 61-65 on your answer sheet.
MEMO
To: Kim lee, marketing
From: SamMackenzie, human resources

I’ve spoken to DavidHarper from your department and he’s interested in taking
another course. He’s completed a business communication course and is now
planning to do one on presentation skills. The course for people who already have
some presenting experience would be best for him. He’ll arrange his own
accommodation.
Don’t forget to fill in the form asap. I’ve already signed it as my department will

pay for it.
Thanks.

Staff development courses
Business communication
?15november – a two-day course to help participants communicate effectively.
Fee:?150
Presentation skills
? 21november-an introductory one-day course.
Fee:?80( includingaccommodation ?150)
? 28-29 November – a two-day advanced course.
Fee:?160( including accommodation ?300)

Staff development course application form
Name of employee 61
Title of course 62
Length of course 63
Cost 64
Department to charge course fees to 65
Approved by: SamMackenzie
Question 66
? read this memo from your head of department

MEMO
To: department staff
From: head of department
I want to arrange a visit to a place of interest or an organization. Where we go
and what we do should be relevant and interesting to our department. Send me
your suggestions by the end of this weed.
? write a memo in reply to your head of department:
? saying where you recommend going on a visit
?describing what should happen during the visit
?explaining why the visit would be useful for your department’s staff.
? write 50-70 words on your answer sheet.
Question 67
?You are temporarily short of staff in your department.
? write an email to the human resources department.
? stating the problem
?explaining why the problem has occurred
? saying what you would like the human resources department to do about it.
? write 30-40 words on your answer sheet.
To
Cc
Human resources department

Subject

Question 68
? read this e-mail from your boss.
We’re still getting a lot of complaints about the company that runs our canteen, so
I think we should replace them. Could you write to another catering company,
telling them about us. The them the type of food we want, and ask for a sample
menu.
Thanks.
? write a letter to send to a catering company:
? giving them details about your company
?explaining the opening times of the canteen
?telling them about the type of food you want
? requesting a sample menu.
? write 60-80 words on your answer sheet.
? do not include any postal addresses.