冉冉升起的意思-四羊方尊
浙江省2012年7月高等教育自学考试
民航乘务英语试题
课程代码:01428
PART 1 Proper Nouns & Terms
DIRECTIONS: In this part,there are 10 proper
nouns & terms. Please match the proper nouns &
terms with the
Chinese
meaning.(本大题共10小题,每小题2分,共20分)
( ) 1. cabin
fault
( ) 2. terminal
( ) 3. door
slide
( ) 4. carry on luggage
( ) 5.
departure(arrival)time
( ) 6. deep shock
( ) 7. long range flight
( ) 8.
customs control
( ) 9. fire extinguisher
( ) 10. holding area
PART 2 Reading
Comprehension
DIRECTIONS: In this part,there
are 3 passages. Each of them is followed by 5
questions,and to each question,there
are four
possible answers marked with A,B,C,and D. Please
choose the correct or best answer to each
question. (本
大题共15小题,每小题2分,共30分)
Passage
One
Questions 11 to 15 are based on the
following passage:
Cabin attendants must
learn about the safety equipment of the airplane
in which they are flying. They must know how
to get passengers out quickly and safely if
there should be an accident. And,most
important,they must be able to keep the
passengers calm in an emergency.
All
cabin attendants must be able to give first aid.
This is the help that is given to a sick or hurt
person before regular
medical treatment from a
doctor can be obtained. Such treatment can often
save a person’s life if it is given quickly.
Learning
to give first-aid is an important
part of a cabin attendant’s training.
A
cabin attendant says,“What I’m doing is an
interesting job,and we meet many interesting
people. We get to see
different places. But
it’s not all fun. We live out of suitcases,and we
serve hundreds of meals each day. A cabin
attendant has
to enjoy taking care of and
serving people.” She continues,“Even under the
best conditions,taking care of a plane full of
hungry and thirsty people is not easy. But we
have to stay calm and pleasant all the time. This
is especially important when
bad weather makes
a flight rough or bumpy,when a plane is late,or
when there is an emergency.”
Another cabin
attendant adds,“Passengers spend more time with
flight attendants than with any other airline
employee.
A. 舱门滑梯
B. 海关检查
C. 客舱故障
D. 远程航班
E. 随身携带行李
F. 深度昏迷
G. 灭火瓶
H. 航站楼
I. 等待区
J. 出发(到达)时间
The service the passengers receive on
board the plane determines whether or not they
will fly again on one of our airplanes.
We
want them to continue to be customers of our
airline. So it is important that we give them good
and courteous service.”
11. Which of the
following is not mentioned from above passage? (
)
A. A cabin attendant has to enjoy taking
care of and serving people.
B. All cabin
attendants must be able to give first aid.
C.
A cabin attendant has to speak to the passengers
all the time.
D. A cabin attendant has to stay
calm and pleasant all the time.
12. Which of
the following adjectives can be used to describe
the flight attendants’ job,according to one flight
attendant?
( )
A. Comfortable.
C.
Thirsty.
B. Interesting.
D. Courteous.
13. ______ is not a qualification for a flight
attendant. ( )
A. Keeping calm in an
emergency
C. Giving regular medical treatment
B. Providing courteous service
D. Making
passengers comfortable
14. ______ is an
important part of a flight attendant’s training. (
)
A. Learning to give first aid
C.
Learning to be courteous
B. Learning to give
regular medical treatment
D. Learning to keep
calm
15. ______ determines whether or not a
passenger will take the airline’s flight again. (
)
A. Ground staff’s service
C. Passengers’
safety
B. Pilot’s experience
D. Cabin
attendants’ service
Passage Two
Questions
16 to 20 are based on the following passage:
While catering generally received high marks from
most of the cabin attendants responding,there were
a number of
highly critical comments.
Cost and packaging are generally still big issues.
A catering order for breakfast and lunch for
six,excluding expensive
wines and imported
items,can usually be a little too high for the
passengers.
One cabin attendant listed as
frequent problems spoiled and out of date dairy
products,incorrect orders and late
deliveries.
And she added,With the prices charged by caterers
in major metropolitan section,it isn’t
unreasonable to expect
an order to be
complete,exact,fresh and of the highest quality
and on time.
One caterer has “beautiful and
delicious food,” but the packaging isn’t flight
attendant friendly because they package
hot
and cold items together,as well as hot items
together that require different heating or cooking
times. Then cabin
attendants have to go
through the entire order and repackage it before
the passengers get aboard. This happens regardless
of
the order request.
Other specific
complaints included: store-bought cookies passed
off as homemade and failure to make use of the
Internet for placing and confirming orders.
In conclusion,the survey
suggests that while cabin attendants are generally
satisfied with the overall performance of
business aviation caterers,although there are
unforgiving of mistakes. And they are almost
unanimous in pointing out that it
takes only
one mistake to ruin a flight or lose their job.
Catering is critical,getting the order right
and getting it to the airplane on time is key. The
most difficult part of a meal
service is the
preparation. Actually serving the meal is simple
by comparison.
16. ______ is still big issues.
( )
A. Refrigerated vehicles
B. Cost and
packaging
C. A rapid turn around for linens
and dining ware
D. A 24-hour hotline service
17. Which of the following is NOT mentioned as
one of the problems mentioned by one cabin
attendant? ( )
A. Out-of-date dairy products
C. Excluded wine and imported items
B.
Incorrect orders
D. Late deliveries
18. An
order should be complete,exact,fresh and of the
highest quality and on time because ______. ( )
A. caterers are at the metropolitan.
B.
the high prices paid should bring good service
C. the price is reasonable
D. cabin
attendants do not want spoilt food
19. What is
NOT included in other specific complaints? ( )
A. There were home-made products.
B. There
were store-bought items are boasted to be home-
made.
C. There were not Internet ordering and
confirming access.
D. Meal service
20.
What might ruin a flight? ( )
A. Unanimous
cabin attendants.
C. The survey.
B. One
single mistake.
D. To criticize passengers.
Passage Three
Questions 21 to 25 are based
on the following passage:
Duty free sales
are very important to Airlines. They represent
eight percent of the total world trade of duty
free sales.
However,last year represented a
reduction of 0.3% from the previous year. 1999 was
a year of uncertain changes. After the
strong
sales of the previous two years,global duty and
tax-free sales showed some decline. Although it is
a global industry,
there are major changes in
performance in different regions of the world.
Sales in the Asia region continued to grow slower
than had been expected,the elimination of tax
free sales within the European Union had a
dramatic effect on sales. The
region that
showed the biggest growth last year was the
America. Next year,sales are expected to reach
US$$6.4 billion. This
optimistic growth is well
spread among all channels—airports,airlines,border
shops,downtown shops etc.
21.
Airlines duty free sales ______. ( )
A.
declined to eight percent
B. decreased by
about eight percent.
C. last year increased by
0.3 percent
D. were increasingly important
22. Which of the following is NOT true? ( )
A. The year before last was a good year for
duty free sales.
B. Last year was a good year
for duty free sales.
C. This year was a good
year for duty free sales.
D. This year is an
uncertain year for sales.
23. The region that
showed biggest growth last year was ______. ( )
A. South America
C. both A and B
B.
North America
D. Australia
24. The
optimistic sales incomes in the America will come
from ______. ( )
A. airports and airlines
C. downtown shops
B. border shops
D.
all of the above
25. The duty free sales this
year ______. ( )
A. declined partly resulted
in Asian economic crisis.
B. decreased with
respect to tobacco
C. increased with respect
to perfume
D. increased with respect to
premium spirits
PART 3 Cloze Test
DIRECTIONS: In this part,the words and phrases
are missing in the following paragraph. Choose the
most appropriate
words from the following
FORM.(本大题共10小题,每小题2分,共20分)
After
boarding,an important 26 in taking care of the
passengers is to 27 them on the use of their
safety
belts,and on any 28 procedures. The
safety demonstration at the
29 of a flight
is very important. For example,aircraft 30
belts,like the seats,consist of a lap-strap and
sometimes
a shoulder harness. The passengers
must be shown how to 31 ,adjust and release their
seat belts. The passengers should
be shown how
to put on a 32 ,and how to use the emergency 33
masks stored above the seat. Handicapped
passengers may need special 34 ,and a
modified briefing to explain how they should leave
the airplane in the case of an
35 .
26.______ 27.______ 28.______ 29.______
30.______
31.______ 32.______
33.______ 34.______ 35.______
PART 4
Translation
DIRECTIONS: In this part,there are
ten sentences written in English. Translate these
sentences into Chinese. Each of the
sentences
is followed by four choices of suggested
translation marked A,B,C and D. Make the best
choice.(本大题共10
小题,每小题3分,共30分)
36.
Passengers’ opinion of an airline is based on
their speech,behavior and service standard.( )
A. 乘务员对航空公司的意见来源于乘务员的演讲、行动和服务质量上。
B.
乘客对航空公司的看法基于乘务员的言谈、举止和服务标准。
C.
乘客对航空公司的影响来源于乘务员的演讲、行动和服务质量上。
D.
乘客对航空公司的观点立足于乘务员说话方式、态度和业务水平。
37. Please
fasten your seatbelt low and tight. ( )
A.
请把安全带系紧。 B. 请把安全带系低、系紧。
C. 请把安全带扣上。 D.
请把安全上放低、松开。
38. Your life vests are stowed
under your seat,and the magazines are in the
seatback pockets.
A. 把您的救生衣拿出,从椅袋里拿杂志。
B.
您的救生衣储存在座位底下,杂志就在椅背的袋子中。
C.
请从您的座椅底下拿出救生衣,杂志在椅袋里。
D.
把您的救生衣收好,放在座位底下,杂志放在椅背的袋子中。
39. Your carry-on
luggage must not exceed the regulated weight.( )
A. 随身行李不得超过规定重量。
B. 调整好随身携带行李的规定重量。
C.
交运行李不能超过规定重量。
D. 调整好交运行李的规定重量。
40. Cabin
attendants should respond to the varied needs of
the passengers they will serve.(
A.
乘务员应该顺从乘客的不同需求。
B. 乘务员应该服从乘客提出的各种需要。
C.
乘务员应该对他们服务的乘客的不同需求给予回应。
D.
乘务员应该能够及时满足不同乘客的提出的要求。
41. Adjust the volume
pushbutton to the proper place you like.( )
A. 调节最适合你的容量。
B. 请按动音量按钮,调节你所喜欢的音量。
C.
校正音量按钮,选择你最喜欢的地方。
D. 调节声音按键到最恰当的时候。
42.
Any valuables should be kept with you at all
times.( )
)
( )
A. 请放好有价值的东西。
B. 有价值的东西要一直保存好。
C. 贵重物品请您放好。
D. 贵重物品应随身携带。
43. The
passengers must be shown how to fasten,adjust and
release their seat belts.( )
A.
乘务员必须会系紧、校正、松开他们的安全带。
B. 乘务员必须帮助乘客系、调整、松开安全带。
C. 乘务员必须示范怎么系、调整、松开安全带。
D.
乘务员必须了解如何系紧、校正、松开他们的安全带。
44. All exits are
equipped with exit signs above and adjacent to the
exits.( )
A. 所有出口的上方和附近都配备有出口标志。
B.
所有的出口标志都配备在最近的地方。
C. 所有的安全门以及附近的地方都显示出口标志。
D. 所有的出口标志都显示在最近的地方。
45. International
airports must also have customs areas,currency-
exchange counters and so on.(
A.
国内机场必须有乘客区、货币柜台等。
B. 国际机场必须有海关区、货币兑换柜台等。
C. 国际机场必须有乘客区、货币柜台等。
D.
国内机场必须有海关区、货币兑换柜台等。
)