switchon电大1391《商务英语4》开放大学期末考试试题2019年7月(含答案)

2020年11月25日发(作者：戚金兴)
试卷代号：
1391
国家开放大学2019年春季学期期末统一考试
商务英 语4试题
2019年7月
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三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题 无效。
四、考试时间为60分钟。
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一、交际用语（共计10分，每小题2分）
1 —5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。
1. -
We've done very well so far but if we want to see serious growth, .
—
Yeah ... maybe. But I have my doubts
A. it might be time to stick to original business model
B. it might be time not to change company model
C. it might be time to ditch our old business model and go public
2.
—
Thanks for inviting me, John, but I've already made other plans.
Maybe another time.
A. I hope you enjoy it.
B. That's good.
C.
Oh! I'm sorry to hear that.
3.
—
Have you ever tried shopping online?
—
No, never.
, especially
for clothes and shoes.
A.
I prefer to actually see and touch what I'm buying before I pay for it
B. I prefer not to actually see and touch what I'm buying before I pay for it
C, I
would rather surf online and I pay for it immediately
4.
—
Aunt Cindy, do you shop online often?
A. No, I don't think so.
B.
That's a good idea.
C.
Yes. It's very convenient and the price is often lower than in store.
5. -Betty, we'll have a buffet party next Saturday. Will you join us?
, Susan. Thank you!
A.
I'd love to
B. I'm afraid not
C. By no means
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二、词汇与结构（共计30分，每小题2分）
6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，井将答
案序 号写在答题纸上。
6. That's something you can improve by talking to human
A. courses
C. sources
7. Then your
A. stiff
C. stuff
8. At the same time, the negotiator keeps things secret
ability to negotiate.
will be sold by auction.
B. staff
B. resources
.
would limit his/her
A.
who
C. that
9. Travelers, when
bank or service clerks.
A. buy
C. to buy
10. They wanted to
A. initiative
C. initial
B. what
the checks, have to sign the checks in the presence of the
B. buying
a discussion on economics.
B. initiate
11. Better understanding of team work can make you a more effective employee and give
you an extra
A.
edge
C. age
12. It's said that some measures have been taken
A. dealing with
C. dealt with
this problem.
m your corporate office.
B. badge
B. to deal with
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13. His ideas are linked to the theory markets are efficient, which means
market actors taking all available information to create the correct price for things at any
given time.
A. which
C. that
14.
If
people
A. do think
C. don't think
15. Even though he's
A. flesh
C.
flash
16. Looking your customers in the eye shows that we are listening to them and
hearing
A. why are they saying
C. what they are saying
1 7. Some stores even offer
checkout quickly.
A.
express
C. exact
18. Sometimes I surf online shops to check some related information, and then go to a
physical store to do the
A. virtual
C. actual
19. While the other people
A.
interacted
C. interviewed
20. We can't manage that
A. if
C. unless
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you pay for the installation.
B. until
and discussed the problem together, Ted ignored them.
B. intensive
shoppmg.
B. simulated
B. expire
lanes for customers with 10 items or less to
B. how are they saying
out of college and still a bit green, he is a great co-worker.
B. fresh
we're very valuable they won't buy our stock.
B. think
B. who
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三、阅读理解（共40分，每小题4分）
21 一25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题
纸上。< br>Passage
1
Businesses are structured in different ways to meet different needs. The simplest form
of business is called an individual or sole proprietorship. The proprietor owns all of the
property of the business and is responsible for everything.
Another kind of business is a partnership. Two or more people go into business
together. An agreement is usually needed to decide how much of the partnership each person
controls. One kind of partnership is called a limited liability partnership. These have full
partners and limited partners. Limited partners may not share as much in the profits, but
they also have less responsibility for the business. Doctors, lawyers and accountants often
form partnerships to share their risks and profits. A husband and wife can form a business
partnership together. Partnerships exist only for as long as the owners remain alive. The
same is true of individual proprietorships.
But corporations are designed to have an unlimited lifetime. A corporation is the most
complex kind of business organization. Corporations can sell stock as a way to raise money.
Stocks represent shares of ownership in a company. Investors who buy stock can trade their
shares or keep them as long as the company is in business.
A corporation is recognized as an entity-its own legal being, separate from its owners.
A board of directors controls corporate policies. The directors appoint top company officers.
The directors might or might not hold shares in the corporation. Corporations can have a few
major shareholders, or ownership can be spread among the general public. But not all
corporations are traditional businesses that sell stock. Some non-profit groups are also
organized as corporations.
21. Th'
1s passage 1s mainly about
A. why different forms of business run
B. when different forms of business raise money
C. how different forms of business are organized
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22. What is usually needed to decide the portion of the partnership each person
controls?
A.
A
rule.
C. A regulation.
B. An agreement.
23. Who are not included in limited liability partnerships?
A. Full partners.
C. Unlimited partners.
24. How can corporations raise money?
A. By selling stock.
C. By holding corporation shares.
25. Who controls corporate policies in a corporation?
B. By buying stock.
B. Limited partners.
A.
Chairman of the board.
C. The owner of the corporation.
B. A board of directors.
26一3 0题：请根据短文内容判断给出的语句是否正确，正确的写错误的写并将答案
写在答题纸上。
P assage 2
A challenge in working in customer service is to ensure that you have focused your
attention on the right key areas, measured by the right Key Performance Indicator (KPD.
One of the most important aspects of a customer servi~e KPI is what is often referred to as
the Good FactorBasically the goal is not only to help the customer have a good
experience, but to offer an experience that exceeds expectations. Several key points are listed
as follows:
Know what products/ service you are offering from back to front. In other words, be an
information expert.
It
is okay to say don't knowbut it should always be followed up by
let me find outor possibly this person will be able to assist youWhatever the
situation may be, make sure that you don't leave your customer with an unanswered
question.
Most of the communication that you relay to others is done through body language.
If
you have negative body language when you communicate with others, it shows that you
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