-
旅游业英语口语Lesson 21：Dealing with a
situation
第二十一课： 如何处理突发状况
Lesson 21： Dealing with a situation
各位听众朋友好。欢迎您收听“旅游业英语”第二十一讲。我是
澳
洲广播电台中文部的节目主持人马健媛。
这套共二十六讲的教材目的在于协助您更好地与讲英语的客人实
行
交流。在这套教材中，每一节对话将涉及旅游服务业中的一个主
要
话题。也许在一开始的时候您无法听懂对话的全部内容，不过这
没
相关系，因为老师在学习的过程中会反复讲解和带领大家练习这
些
对话的内容。只要您坚持跟着老师学习，您会在学习完这套教材
之
后对自己在英语方面所取得的进步感到大吃一惊的。
第二十一课： 如何处理突发状况
Lesson 21： Dealing with a situation
在这个课中，我们要学习如何应对突发的意外状况和情绪不安的
客
人。您将能够学习到在澄清事实及安慰客人时的一些英语表示方
法。
在这段对话的第一部份中，蒙纳对于她父亲的失踪感到非常焦虑
不
安，并坚持要面见酒店的经理杰斯丁。现在就先让我们一起来听
一
下这部份的对话。
Leo： Excuse me, Justine? Ms White, from Room 311, would
like
to speak to you.
Justine： Certainly. How can I help you, Ms White?
Mona： My father is missing. Your receptionist lost him.
We were at the
festival and I’m sure he’s dead!
Justine： I can see this is very serious. May I suggest
you come to my
office?
Mona： I don’t want to go anywhere. I want to find my
father. He’s been
missing for hours!
Page 2 of 7
Justine： It must be very upsetting for you, Ms White.
现在让我们再听一遍录音，我会逐句将对话翻译成中文。
利奥： 对不起，打扰你了，杰斯丁。驻在三一一房间的怀特女
士要和你讲话。
Leo： Excuse me, Justine? Ms White, from Room 311, would
like
to speak to you.
杰斯丁： 没有问题。我能协助您做些什么吗，怀特女士？
Justine： Certainly. How can I help you, Ms White?
蒙纳： 我父亲失踪了！你们的接待人员把他丢了！当时我们正
在元宵节灯会上，我敢肯定我的父亲已经死了。
Mona ： My father is missing. Your receptionist lost him.
We were at the
festival and I’m sure he’s dead!
杰斯丁： 我明白了，这是一件很严重的事情，我能够请您到我的
办公室去吗？
Justine： I can see this is very serious. May I suggest
you come to my
office?
蒙纳： 我哪里也不去，我要找我的父亲。他失踪已经有好几个
小时了。
Mona： I don’t want to go anywhere. I want to find my
father. He’s been
missing for hours!
杰斯丁： 这个定让您非常着急，是吧，怀特女士？
Justine： It must be very upsetting for you, Ms White.
请注意听下面这句话。
杰斯丁：我能够请您到我的办公室去吗？
Justine： May I suggest you come to my
office?
您听出来了吗？杰斯丁在这种情况下想要做的第一件事就是设法
让
蒙纳离开酒店大堂，以避开公众的视线。这样做无论是对客人还
是
对酒店的业务都有好处。请您跟着英语老师一起练习下列句型。
May I suggest you come to my office?
May I suggest you come to my office?
Page 3 of 7
May I suggest we sit down?
May I suggest we sit down?
现在让我们一起来听听酒店经理是如何对蒙纳的焦虑表示理解的。
杰斯丁： 我明白了，这是一件很严重的事情。
Justine： I can see this is very serious.
杰斯丁： 这个定让您非常着急，是吧， 怀特女士。
Justine： It must be very upsetting for you, Ms White.
杰斯丁通过以上这两个句子向蒙纳表明，她非常重视蒙纳讲述的
事
情。虽然也许实际的情况并不象客人所感到的那样糟糕，但这样
的
说法有助于让情绪不稳的客人冷静下来。请您跟着英语老师练习
下
列的句子。
This is very serious.
This is very serious. I can see this is very serious.
I can see this is very serious.
It must be very upsetting for you.
It must be very upsetting for you.
接下来让我们再听一遍这段对话，请在杰斯丁和利奥的话之后跟
着
重复。
Leo： Excuse me, Justine? Ms White, from Room 311, would
like
to speak to you.
Justine： Certainly. How can I help you, Ms White?
Mona ： My father is missing. Your receptionist lost him.
We were at the
festival and I’m sure he’s dead!
Justine： I can see this is very serious. May I suggest
you come to my
office?
Mona： I don’t want to go anywhere. I want to find my
father. He’s been
missing for hours!
Justine： It must be very upsetting for you, Ms White.
各位听众朋友， 您现在收听的是澳洲广播电台为你制作的《旅游
业
英语》节目。Page 4 of 7
第二十一课： 如何处理突发状况
Lesson 21： Dealing with a situation
现在让我们继续学习新的对话内容。
Justine： Let me see if I understand you clearly. You
were at the festival
with your father?
Mona： Yes, and Leo.
Justine： Leo?
Leo： I was their tour guide.
Justine： I see. So what you are saying is that you were
separated from
your father.
Mona： Yes.
Justine： Had you arranged a meeting place, Leo?
Leo： Yes I had. But that’s where we were standing when
we lost him.
-
-
-
-
-
-
-
-
本文更新与2021-01-06 19:56，由作者提供，不代表本网站立场，转载请注明出处：https://www.bjmy2z.cn/gaokao/498204.html
-
上一篇：大学英语口语辅导心得
下一篇：(完整版)初级英语口语闪电速成