shoo职场销售岗位英语口语：如何更好地为顾客服务 via安格英语

2021年1月8日发(作者：卓文君)
在线英语培训领导者
职场销售岗位英语口语：如何更好地为顾客服务
销售岗 位的人，尤其是快消品行业的销售员，每天都要与顾客打交道，也经常会遇到顾
客投诉、要求退款等问题 。为了让顾客对我们的产品产生认同并购买，我们需要掌握一定的
话术和销售技巧；在遇到产品出现问题 的时候，我们也要想出两全其美的方法来解决问题。
顾客服务是销售工作中非常重要的一部分，他带来的 是成功还是失败取决于我们的态度。
在本篇文章中，安格英语老师就要教大家在产品出现问题的时候如 何更好地为顾客服务，
同时减少我们自己的损失。
A: According to our customer service training the other day, the main principle
of keeping people happy in the service industry is under promise and over deliver.
B: So what does that mean?
A: It just means to manage your customer’s expectations. Don’t promise
them something you’re not going to come through on. And if you deliver more
than you promise, they’re sure to be satisfied.
B: So how do you resolve problems when the customers are not satisfied? How
do you deal with complaints?
A: You have to deal with complaints sensitively, and try to understand where
they are coming from. Always apologize and take the blame, because the customer
is always right. Then figure out what is the least expensive way to mitigate the
problem. For example, if they were upset with the food, you can offer an upgrade.
That’s a less expensive solution than a full refund.
B: Anything else you should do?
A: Don’t give them a deal end to their questions. When the customer asks you
Power Your English！文章来源:安格英语学习网站（）未经允许 不得转载