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What is a Tour Guide?
A tour guide is a person who leads tourists to scenic spots and historic attractions and introduces the history and culture
of these places to them.
Jobs done by Tour Guides
navigating, communicating, interpreting, role-modeling appropriate behavior, entertaining, treating injury, ensuring safety,
managing disasters etc
Five Key Roles
An Information Provider
beaquainted with a great deal information about your country, eg. population, nationalities, geography, agriculture and
industry, culture and customs, clothing and food, etc.
A Teacher
help inbound tourists learn and understand the history, culture, traditions and important ideas of your city as well as China.
An Entertainer
make yourself a humorous entertainer, not a stage actor but a friendly, active, high-spirited person to help your guests
enjoy their travel.
A Host
take care of your guests; make them feel welcome and comfortable; feed them and accomodate them; protect them and
keep them safe.
A Disaster Manager
know and practice the routines and procedures needed to adapt in a number of challenging and threatening circumstances;
remain cool-headed enough to take right steps when threatened, a new role in a time of globalization and sustainable
development.
Section C Techniques of Handling Bus Tour Guiding
1. Cooperating with the driver
Learn to respect your driver partner, distinguish your respective roles and try to establish a professional, friendly,
positive and fun relationship with him.
2. Dealing with visitors in steps
1) deliver a welcome speech;
2) set up the ground rules for the tour;
3) learn to take a count of visitors in a subtleway;
4) try to remember visitors’ name.
3. Proper time management
1) Timing is crucial to bus tours, and design your commentary beforehand.
2) Familiarize yourself with the tour routes and match your commentary with the things within visitors’ sight.
3) Note your introduction and explanation must be brief and concise because the bus runs at a fairly high speed.
2. Check-in at a hotel
steps for the local guide to follow when checking in the group:
1) The local guide should instruct his group to wait in the lobby.
2) Help tour leader to go through the check-in procedure.
3)Confirm the room arrangements with the tour leader beforehand.
4)The receptionist give the tour leader a rooming list and a packet of keys.
5) The tour leader assigns the rooms to the group. The local guide introduces the main facilities of the hotel.
6) Convey important information to the group.
7) Stay in the lobby for 20 minutes after each member gets the key.
8) The guide informs the floor attendant when tourists find their rooms dirty and in disorder, or they are having some other
problems.
Tourist schedule
A very detailed tourist schedule should be worked out after you have read the reception plan carefully. Firstly a reception
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