horrible酒店英语口语一学就会128

2021年1月9日发(作者：秦联珠)
酒店英语口语一学就会128

Handing Complaints 处理投诉

Converstaion

A. Complatints about the service

Attendant： (Telephone rings) Good morning. I ‘m the
room attendant. Can I help you?

Guest： My room hasn’t been made up yet. It’s already
12：00.

A： I’m awfully sorry, madam, We are very busy this
morning. We’ll clean your room right now.

Your room number, please?

G： Room 602. I would like to have my room made up early
every day. Can you do this?

A： Yes, madam. We always have rooms made up early on
request. Just let us know what you need. And if we

can, we’ll oblige. Room 602. A maid will come to your
room at once.

G： Thank you.

A： You’re welcome.

B. Complaints about room facilitees.

Attendant： Good evening . Is there anything I can do
for you ?

Guest： I called you my room was very hot. The air-
conditioner wasn’t working, but nobody has come since I
called you.

A： I do apologize for it. I’ll check with the
Maintenance Department . I assure you that they will come
within minutes.

G： Would you ? Oh ,here they will come . Thank you.

A： You’re most welcome. Please call us if there is
anything I can do for you. See you.

C. Complaints about noise

Attendant： Good evening . Can I be of assistance?

Guest： This is Room 402. The noise in Room 405 is
terrible. I can’t fall asleep, Can you do something about it?

A： Certainly, sir. I’ll speak to the people there
right now.

D. Complains about mosquitoes

Attendant ： Good morning ,sir. Can I help you?

Guest： I didn’t sleep a wink last night. I was
pestered with mosquitoes all night.

A： I’m awfully sorry, sir. May I have your name and
room number, please?

G： Mr. Brown, Room 1818. I really could not bear it.

A： I’m sorry, .. I do wish you had let us know
at once.

G：Well, in fact. I’m considering moving to another
hotel.

A：Oh, please don’t,Mr .Brown. May we change your room?

G：I’ll accept your offer if there is no mosquitoes.

A：Certainly, Mr. Brown. I can assure you such things
won’t happen again. We’ll take necessary precautions.

G：All right.

A：Thank you for bringing the matter to our attenntion.
I’ll arrange the move as soonas possible.

G：Thank you.

A：You are most welcome ,and have a good rest ,sir.

Useful exprssions

accept my apology on behalf of the hotel. 请接
受我代表酒店向您道歉。

you for telling us ,sir. 先生，谢谢您告诉我们。

3.I’m sorry for the mistake ,sir. I do apologize. 出了
错真是非常对不起，先生。我向您道歉。

4. I can’t regulate the air-aonditioner. 空调机调节不灵。

5. The control knob of the air-conditioner doesn’t work.
空调机的调节旋钮不好使。

6. The door to the private bathroom won’t lock.. 我洗澡
间的门锁不上。