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marketplace饭店服务技能大赛中职组英语口语参考题

作者:高考题库网
来源:https://www.bjmy2z.cn/gaokao
2021-01-09 14:55
tags:中职中专, 职业教育

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2021年1月9日发(作者:夏言)

第三届全国旅游院校服务技能(饭店服务)大赛
英语口语参考题(中职组)

一、中式铺床
题型一 中译英
1. 这是239房间,我想加一个枕头。(This is Room 239; I’d like to have one
more pillow.)
2. 您可以在房间直拨国际长途。(You can make IDD call in your room.)
3. 我们提供快洗服务,加收50%的额外费用。(We have express service at a
50% extra charge.)
4. 对不起,请问有没有要洗的衣服?(Excuse me. Do you have any laundry?)
5. 好像电话有问题。(It seems that something is wrong with the telephone.)
6. 2135房间的浴缸坏了,请派人来修理一下好吗?(The bath tub in Room
2135 is out of order/service, can you please send someone to repair/fix it?)
7. 我想要一个转换插头。(I’d like to have an adaptor/ I need an adaptor..)
8. 这是8976房间,请送一个电熨斗。(This is Room 8976, can you send me an
iron, please.)
9. 我想要一个客房送餐服务。(I’d like to have a room service.)
10. 客房里有小冰箱。(There is a mini bar in your room.)
11. 我的房间现在还没打扫过,已经12点了。(My room hasn’t been made up
yet. It’s already 12:00.)
12. 请接受我代表酒店向您道歉。(Please accept my apology on behalf of the
hotel.)
13. 我房间的电视图象不清楚。(The TV set in my room doesn’t give clear
pictures.)
14. 这件毛衣要用冷水手洗。(I’d like this sweater washed by hand in cold
water.)
15. 在房间上网是免费的。(We have free internet service for free./ You can use
internet in the room for free.)

16. 房间有保险箱。(There is a safe in your room.)
17. 这个房间是海景房。(The room enjoys the ocean/sea view)
18. 这是您房间的钥匙。 我们的行李员会带您去房间。(This is your room key.
Our bellboy will show you to your room.)
19. 我来取您要洗的衣服。(I am here to collect your laundry.)
20. 酒店为客人提供免费的擦鞋服务。(The hotel provides free shoe shining
service for its guests.)

题型二 英译中
1. Housekeeping, May I come in? (我是客房服务员,可以进来吗?)
2. When would you like me to clean your room? (您需要我们什么时候打扫
房间。)
3. Good evening. May I do the turn-down service for you now? (现在可以为
您开夜床吗?)
4. I need one more pillow, please.(我需要加个枕头。)
5. The air- conditioner doesn’t work.(空调坏了。)
6. We'll dry- clean the dress.(我们将干洗这条裙子。)
7. When can I have my laundry back? (我何时能取回洗的衣服呢?)
8. Do you prefer your laundry by express service or returned on the same day?
(您是要快洗服务还是当日取?)
9. The indemnity shall not exceed ten times of the laundry charge. (赔偿金额
最高不超过洗衣费的十倍。)
10. The water tap was dripping all night long.(水龙头一晚上都在滴水。)
11. If you have any problems or requests, please don’t hesitate to let us know.
(如果您有问题,请随时找我们。)
12. Please deposit your money, jewels and other valuables in the hotel safe.(请
将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。)
13. Sorry to have caused you so much trouble.(很抱歉给您带来这么多麻烦。)
14. I assure you it will never happen again.(我向您保证,这类事情以后不会

再发生了。)
15. Please keep your room key with you all the time in case you need it when
you sign your bills.(请将房间钥匙随时带在身边,以防签单时要用)
16. You can make long distance call from your room. (您可以从您房间里打长
途电话。)
17. Local calls made from the hotel room are free of charge.(在房间内打市话是
免费的。)
18. Here’s a letter for you, Mr. White.(怀特先生,这儿有您的一封信。)
19. The business hours are from 9:00 a.m. to 10:00 p.m.(营业时间是上午9点
到晚上10点。)
20. Is it possible to rent a bike here?(酒店有自行车出租吗?)

题型三 情景对话
1. If the guest wants to make an international call, how would you tell him?
(Dial 9(or other number) first and then your country code, city code and the
number you want. And the call will be charged.)
2. If the guest comes to you and says he/she can not open the door, what would
you do? ( I would check the guest’s ID, and confirm it with the front office. If
he is the right guest of the room, I will change his key for a new one, or open
the door for him. If there is something wrong with the door, I will ask
maintenance to fix it.)
3. When the guest asks you to take her clothes for laundry by phone, what
would you say? (I will pick up your laundry soon. May I have your room
number, please?)
4. When you are going to clean the room for the guest, and the guest tells you it
is not convenient for him now, what would you do? (I’ll ask the guest when it
will be convenient and note it down in the logbook.)
5. When the guest calls the housekeeping service center, and wants an extra
pillow, what would you say? (We will send one to you immediately. May I
have your room number?)

6. If the guest calls the housekeeping service center, and says it is very cold in
his / her room, how would you do? (I’ll tell the guest there is a blanket or
quilt in the closet, I’ll send him/her an extra blanket or quilt, or I will inform
the maintenance department to see if there is anything wrong with the air
conditioner.)
7. When you are going to make turn-down service for the guest, but the guest is
working, what would you do? (I would ask the guest if it is ok to do now, if
not, I will ask when it will be convenient.)
8. If the guest calls the service center and says the bulb in his room is broken,
what would you do? (I’ll apologize to the guest and tell him/her the
electrician will be there soon.)
9. How would you introduce your guestroom to the guest? (I would tell the
guest about the equipment, the views, the service guide, and security of the
guestroom)
10. If the guest comes to tell you that his room is smoky and he wants to change
it, but you do not have another room available, what would you do to solve
the problem? (I would first apologize for it and explain the situation to him
and help him get rid of the smell by opening the window and cleaning the air.)

二、中餐宴会摆台
题型一 中译英
1. 您一共有几个人用餐?(How many people are there in your party?)
2. 请问您预订的用餐时间是什么时候?(May I know the time for your
dinner reservation?)
3. 请问您有预订吗?是以谁的名义预订?( (Do you have a reservation? In
whose name, please?)
4. 您愿意吃西餐还是中餐?(Would you like Western food or Chinese food?)
5. 您喜欢坐哪个位置?(Where would you like to sit?)
6. 这个餐桌的位置可以吗?(Will this table be all right for you?)
7. 抱歉让您等这么久。(Sorry to have kept you waiting.)

8. 您现在点菜吗?(May I take your order now?)
9. 对不起。我马上去给你催一下你的菜。(I’m very sorry. But I’ll go to rush
your order right now.)
10. 您想喝什么酒? (What would you like to drink?)
11. 这是菜单。服务员马上就来。(Here is the menu. The waitress will be with
you in a moment.)
12. 给您再添点米饭好吗?(Would you like some more rice?)
13. 餐厅现在客满。但我们可以在20分钟以后安排您入坐。(the restaurant is
full now. But we might be able to seat you in 20 minutes.)
14. 值班经理马上就来。(The duty manager will be here soon.)
15. 我们会尽快给您答复.(We will answer you as soon as possible)
16. 对此造成的不便,我们非常抱歉。(We are terribly sorry for any
inconvenience caused.)
17. 您是用信用卡还是现金结算?(Will you pay by credit card or in cash?)
18. 先生,您的桌子已经准备好了。请您随我来,好吗?(Your table is ready,
sir. Could you come with me, please?)
19. 我们会把费用加在您的房间账单上。(We’ll charge it to your room.)
20. 请问您的姓名和电话?(May I have your name and telephone number,
please?)

题型二 英译中
1. The minimum charge for a private room is 200 Yuan per person.(包间的最
低人均消费是200元。)
2. Here is your card and invoice.(这是您的信用卡和发票。)
3. I want a table with a view of the garden.(我想要张能看见花园的桌子。)
4. You reserved a table for two by the window.(您预订了一张靠窗的两人
桌。)
5. Would you like the table by the window? (您喜欢坐靠窗的位置吗?)
6. We will have you seated as soon as we get a table available.(一有空桌,我

们就安排你们坐下。)
7. What kind of cuisine do you serve in your restaurant? (你们都有些什么风
味的菜?)
8. What’s your recommendation to us? (您给我们推荐什么菜?)
9. Would you like to try our house specials? (您想尝尝我们的招牌菜吗?)
10. There is a street where the local food is served.(有条街提供当地小吃。)
11. We will change you to the non-smoking area.(我们给您换到非吸烟区。)
12. Could you give us a brief description of the Chinese food? (能不能简单给
我们介绍一下中国菜?)
13. How long do we have to wait? (我们要等多久?)
14. Would you care for a drink before you order, sir? (先生,点菜前想喝点什么
吗?)
15. We’d like to have some good dishes of Chinese characteristics.(我们想要几
个有中国特色的好菜。)
16. These are our local specials. (这是我们的地方特色菜。)
17. Which would you like better, a table in the hall or a private room?(您想要大
厅的位置还是单独的包房?)
18. May I take your order now?(您现在点菜吗?)
19. The total amount is one hundred and eighty Yuan.(总共180元)
20. May I have a print of your credit card? (能不能刷一下您的信用卡?)

题型三 情景对话
1. You are the waiter/waitress, and you want the guest to sign the bill, what
should you say?
(Would you please sign the bill, sir/madam?)
2. What would you say to the guest if you want to confirm his/her reservation?
(May I confirm your reservation, sir/madam? And then repeat the time, the
number of people, and other requirements on the tables and dishes.)
3. What would you say to confirm the guest’s order?
(May I repeat your order now?)

4. What is “Mapo Tofu”?
(Mapo Tofu is spicy bean curd, it is a classical Chinese dish.)
5. When a guest calls to reserve a private room for dinner, what information do
you have to get?
(I have to know the date and time for the reservation, the number of people,
and any other special requirements)
6. If the guest made a complaint about the dish, how would you do?
(I would apologize to the guest, find out the reason, and change the dish or
give him a discount according to the situation.)
7. How would you introduce your restaurant to the guest?
(I would tell the guest the business hours of the restaurant, the specials, the
popular dishes and their tastes etc.)
8. If a guest calls to reserve a table at 7 p.m., but there aren’t any tables
available, what would you say?
(I’m sorry, our restaurant is fully booked at the moment. Would you mind
changing your time? Tables will be available at 7:30. And we offer free drinks
after 8:00 p.m.)
9. When the guest finishes his dinner, and you want to know his suggestion,
what would you say? (I would ask the guest whether he has enjoyed the dinner
or whether there is anything the hotel can do to improve.)
10.
If the guest wants to have something that your restaurant doesn’t have, what
would you say to him?

( Sorry sir. This is not available in our restaurant. But may I suggest some ...?)


三、西餐宴会摆台
题型一 中译英
1. 这是西餐厅, 能为您服务吗?(Western Restaurant. May I help you?)
2. 您来点俱乐部三明治吗?(Would you like Club sandwich?)
3. 您的牛排是要全熟的还是三分熟的?(Would you like your steak well
done or rare?)

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