陛(完整版)浙江省2012年7月高等教育自学考试民航乘务英语试题

2021年1月14日发(作者：江注)

浙江省2012年7月高等教育自学考试
民航乘务英语试题
课程代码：01428
PART 1 Proper Nouns & Terms
DIRECTIONS: In this part，there are 10 proper nouns & terms. Please match the proper nouns & terms with the
Chinese meaning.（本大题共10小题，每小题2分，共20分）
( ) 1. cabin fault
( ) 2. terminal
( ) 3. door slide
( ) 4. carry on luggage
( ) 5. departure(arrival)time
( ) 6. deep shock
( ) 7. long range flight
( ) 8. customs control
( ) 9. fire extinguisher
( ) 10. holding area
PART 2 Reading Comprehension
DIRECTIONS: In this part，there are 3 passages. Each of them is followed by 5 questions，and to each question，there
are four possible answers marked with A，B，C，and D. Please choose the correct or best answer to each question. （本
大题共15小题，每小题2分，共30分）
Passage One
Questions 11 to 15 are based on the following passage:
Cabin attendants must learn about the safety equipment of the airplane in which they are flying. They must know how
to get passengers out quickly and safely if there should be an accident. And，most important，they must be able to keep the
passengers calm in an emergency.
All cabin attendants must be able to give first aid. This is the help that is given to a sick or hurt person before regular
medical treatment from a doctor can be obtained. Such treatment can often save a person’s life if it is given quickly. Learning
to give first-aid is an important part of a cabin attendant’s training.
A cabin attendant says，“What I’m doing is an interesting job，and we meet many interesting people. We get to see
different places. But it’s not all fun. We live out of suitcases，and we serve hundreds of meals each day. A cabin attendant has
to enjoy taking care of and serving people.” She continues，“Even under the best conditions，taking care of a plane full of
hungry and thirsty people is not easy. But we have to stay calm and pleasant all the time. This is especially important when
bad weather makes a flight rough or bumpy，when a plane is late，or when there is an emergency.”
Another cabin attendant adds，“Passengers spend more time with flight attendants than with any other airline employee.

A. 舱门滑梯
B. 海关检查
C. 客舱故障
D. 远程航班
E. 随身携带行李
F. 深度昏迷
G. 灭火瓶
H. 航站楼
I. 等待区
J. 出发（到达）时间
The service the passengers receive on board the plane determines whether or not they will fly again on one of our airplanes.
We want them to continue to be customers of our airline. So it is important that we give them good and courteous service.”
11. Which of the following is not mentioned from above passage? ( )
A. A cabin attendant has to enjoy taking care of and serving people.
B. All cabin attendants must be able to give first aid.
C. A cabin attendant has to speak to the passengers all the time.
D. A cabin attendant has to stay calm and pleasant all the time.
12. Which of the following adjectives can be used to describe the flight attendants’ job，according to one flight attendant?
( )
A. Comfortable.
C. Thirsty.
B. Interesting.
D. Courteous.
13. ______ is not a qualification for a flight attendant. ( )
A. Keeping calm in an emergency
C. Giving regular medical treatment
B. Providing courteous service
D. Making passengers comfortable
14. ______ is an important part of a flight attendant’s training. ( )
A. Learning to give first aid
C. Learning to be courteous
B. Learning to give regular medical treatment
D. Learning to keep calm
15. ______ determines whether or not a passenger will take the airline’s flight again. ( )
A. Ground staff’s service
C. Passengers’ safety
B. Pilot’s experience
D. Cabin attendants’ service
Passage Two
Questions 16 to 20 are based on the following passage:
While catering generally received high marks from most of the cabin attendants responding，there were a number of
highly critical comments.
Cost and packaging are generally still big issues. A catering order for breakfast and lunch for six，excluding expensive
wines and imported items，can usually be a little too high for the passengers.
One cabin attendant listed as frequent problems spoiled and out of date dairy products，incorrect orders and late
deliveries. And she added，With the prices charged by caterers in major metropolitan section，it isn’t unreasonable to expect
an order to be complete，exact，fresh and of the highest quality and on time.
One caterer has “beautiful and delicious food，” but the packaging isn’t flight attendant friendly because they package
hot and cold items together，as well as hot items together that require different heating or cooking times. Then cabin
attendants have to go through the entire order and repackage it before the passengers get aboard. This happens regardless of
the order request.
Other specific complaints included: store-bought cookies passed off as homemade and failure to make use of the
Internet for placing and confirming orders.

In conclusion，the survey suggests that while cabin attendants are generally satisfied with the overall performance of
business aviation caterers，although there are unforgiving of mistakes. And they are almost unanimous in pointing out that it
takes only one mistake to ruin a flight or lose their job.
Catering is critical，getting the order right and getting it to the airplane on time is key. The most difficult part of a meal
service is the preparation. Actually serving the meal is simple by comparison.
16. ______ is still big issues. ( )
A. Refrigerated vehicles
B. Cost and packaging
C. A rapid turn around for linens and dining ware
D. A 24-hour hotline service
17. Which of the following is NOT mentioned as one of the problems mentioned by one cabin attendant? ( )
A. Out-of-date dairy products
C. Excluded wine and imported items
B. Incorrect orders
D. Late deliveries
18. An order should be complete，exact，fresh and of the highest quality and on time because ______. ( )
A. caterers are at the metropolitan.
B. the high prices paid should bring good service
C. the price is reasonable
D. cabin attendants do not want spoilt food
19. What is NOT included in other specific complaints? ( )
A. There were home-made products.
B. There were store-bought items are boasted to be home-made.
C. There were not Internet ordering and confirming access.
D. Meal service
20. What might ruin a flight? ( )
A. Unanimous cabin attendants.
C. The survey.
B. One single mistake.
D. To criticize passengers.
Passage Three
Questions 21 to 25 are based on the following passage:
Duty free sales are very important to Airlines. They represent eight percent of the total world trade of duty free sales.
However，last year represented a reduction of 0.3% from the previous year. 1999 was a year of uncertain changes. After the
strong sales of the previous two years，global duty and tax-free sales showed some decline. Although it is a global industry，
there are major changes in performance in different regions of the world. Sales in the Asia region continued to grow slower
than had been expected，the elimination of tax free sales within the European Union had a dramatic effect on sales. The
region that showed the biggest growth last year was the America. Next year，sales are expected to reach US$$6.4 billion. This
optimistic growth is well spread among all channels—airports，airlines，border shops，downtown shops etc.