rocker商务英语之如何用英语进行前台接待

2021年1月15日发(作者：杨洁篪)


Rose 就是 Modern Office Ltd。公司的前台，现在我们来看看她是怎样接待来访客人的吧。
Dialogue 1
Mr. Hussein 与 Rose 所在公司的销售经理 Mr. Shelli 预约在11:30会面，看 Rose 怎
样接待如约前来的 Mr. Hussein。
ROSE: Good morning. Can I help you?
MR HUSSEIN: Good morning. Is this Modern Office Ltd.?
ROSE: Yes it is。
MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.
ROSE: May I have your name, please?
MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company。
ROSE: Let me see...Ah yes, Mr. Hussein. Please take a seat, Mr. Hussein. I'll tell the
Manager's Secretary you are here。
(DIALS)
MARIA: Mr. Shelli's Office。
ROSE: Hello Maria, this is Reception. Mr. Omar Hussein is here. He has an appointment
with Mr. Shelli at 11:30.
MARIA: Mr. Omar Hussein?
ROSE: Yes, he's from the Gulf Trading Company。
MARIA: Oh, yes, that's right. I'll come and fetch him now。
ROSE: Thanks. (REPLACES PHONE) Mr. Shelli's secretary is coming down now。
MR HUSSEIN: Thank you。
MARIA: Mr. Hussein?
MR HUSSEIN: Yes, that's right。
MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office。
Basic Expressions
1. This is Dajiang Food Store. How may I help you?
这里是大江食品店。请问我怎样能帮到你呢？
2. Could you put me through to the toy department?
请帮我接玩具部好吗？
3. I’d like to order 3 cases of beer.
我打算订购三箱啤酒。
4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is 6567- 8900.
我叫托尼·史密斯，住上海宾馆2107房间，我的电话号码是 6567-8900。
5. Please make a remittance of 1,500 Yuan for the books you’ve ordered. The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。
6. Hold on a moment please.
请稍等。
7. I’ll see if she is in.
我去看看她有没有在。
8. I am afraid she is out at the moment.
对不起，她这会出去了。
9. I’ll be pleased to if I can.
如果能的话，我很高兴。
10. Extension 121, please.
Sorry, the line is busy.
请接121号分机。
对不起，线路忙。
11. Could I speak to Mr. Johnson, please?
Sorry, there is no one by the name of Johnson here.
我可以和约翰逊先生通话吗？
对不起，这里没人叫约翰逊。
12. Could you hold on a minute? I’ll get him for you.
Certainly. Thanks.
稍等，我帮你去叫他。
行，谢谢。
13. Mr. Smith is tied up at the moment.
OK. I’ll call again later.
史密斯先生现在脱不开身。
好的，我回头再打电话过来。
14. I am sorry I wasn’t in when you called.
That’s all right.
很抱歉你来电话时我不在。
没关系。
15. Operator, we were cut off. Could you reconnect me, please?
Just a moment, please.
接线员，电话断了。可以替我重新接通吗？
请稍等片刻。
16. Do you follow me?
Yes, please go on.
打电话
听懂我的话了吗？
听懂了，请接着谈。
17. Have you got it?
Sorry. Do you mind repeating?
明白了吗？
对不起，你介意再说一遍吗？
Conversations
Dialogue 1 (O=operator)
O: International Trading Co. . Good morning.
L: Good morning. May I speak to Mr. Smith, please?
O: May I ask who’s calling, please?
L: This is Miss Li from the United Textiles.
O: Just a minute, Miss Li.
(Switches lines) ,
Miss Li from United
Textiles wants to speak to you.
S: Put her through, please. Hello, Mr. Smith speaking.
L: Good morning, Mr. Smith. I’m calling about the draft agreement you sent me……
-- 这是国际贸易公司。早上好。
-- 早上好。我想和史密斯先生 通话，可以吗？
-- 请问您是哪位？
-- 我是联合纺织品公司的 李小 姐。
-- 请稍候，李小姐。（转线路）
史密斯先生，联合纺织品公 司的李小姐想和你通电话。
-- 请把电话接过来。你好，我 是史密斯先生。
-- 早上好，史密斯先生。我打 电话是为了你寄给我的那份 协议草案……
Dialogue 2
A: Marketing Manager’s Office. Can I help you?
B: Mr. Smith, please.
A: Sorry, he is out.
B: What time do you expect him back then?
A: Sorry, I am not sure. Can I take a message?
B: No, thanks. I will call back later.
A: That’s fine. Please call again later.
B: OK. Thank you. Goodbye.
-- 这是营销经理办公室。请问 有什么事吗？
-- 请史密斯先生接电话。
-- 对不起，他出去了。
-- 那你估计他什么时候回来？
-- 对不起，我不清楚。你要留 个口信吗？
-- 不用了，谢谢，我待会再打
过来。
-- 那好。请过会儿再打来吧。
-- 好的。谢谢你。再见。
Dialogue 3
A: United Development Corp. May I help you?
B: I’d like to speak to Mr. Smith, please.
A: Who shall I say is calling, please?
B: This is Miss Zhang from ABC Corp.
A: I’m sorry, Miss Zhang, but Mr. Smith is not in at the moment.
B: When will he come in, do you know?
A: I suppose he won’t be in until 11:00.
B: May I leave a message?
A: Certainly.
B: Please ask him to give me a call as soon as he returns. He has my number.
A: Very well, Miss Zhang, I’ll do that.
B: Thank you. Goodbye.
-- 联合开发公司。您有什么事 吗？
-- 我想和史密斯先生通电话。
-- 可以告诉我您是哪位吗？
-- 我是ABC公司的张小姐。
-- 对不起，张小姐，史密斯先生 现在不在。
-- 他什么时候来，你知道吗？
-- 我估计他要到十一点才会来。
-- 我可以留个口信吗？
-- 当然可以。
-- 他一回来就请他给我回个电话。 他有我的电话号码。
-- 好的，张小姐。我会的。
-- 谢谢。再见。
Dialogue 4
A: Is Mr. Zhang there, please?
B: Sorry. I can’t hear you. Would you please speak a little louder?
A: I said, is Mr. Zhang there?
B: Mr. Smith, the line is bad. Don’t hang up, please. I’ll have the call transferred to another line.
-- 请问张先生在吗？
-- 对不起。我听不清楚。请说 大声一点好吗？
-- 我是问，张先生在吗?
-- 史密斯先生，电话线路不清 楚。请别挂，我把电话转到 另一条线路上去。

Dialogue 5
A: (on the phone) Hello? Smith here.
B: Oh, Mr. Smith, my name is Melva Miller. You don’t know me, but I’m a friend of Mike Black.
A: Oh, yes?
B: When I told Mike I was coming to live here he gave me your name, and suggested that I give
you a ring. I was wondering if you could give me some advice.
A: I’ll be pleased to if I can. What can I do for you?
B: Well, I’m looking for a place to live. Mike thought that as you’re an estate agent you might
know of something suitable.
A: Yes, I think I can help you. Why don’t you come round and see me? Do you know where my
office is?
B: Yes. I’ve got the address.
A: Good. Where are you now?
B: I’m at the post office.
A: Oh, well, that’s just a few minutes walk from my office. Come round and see me now.
B: Thank you very much, Mr. Smith.
A: Not at all.
-- 您好，我是史密斯。
-- 哦，史密斯先生，我是梅尔薇·米勒。您不认识我，但我是迈克· 布莱克的一个朋友。
-- 哦，是吗？
-- 当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打 个电话。我想知道您
能否给我一些建议。
-- 如果可以的话，我很乐意。我能为您做点什么？