mirror是什么意思高考英语应用文写作——抱怨信投诉信【解析+模板+范文】

2021年1月19日发(作者：打雪仗的英文)
应用文写作
——
抱怨信、投诉信
(A Letter of Complaint)
应用文写作：抱怨信、投诉信

在当今商品经济时代，
商品买卖活动非常普遍。
在日常生活中，
人们常会遇到对所购商
品质量或售后服务不 满意的情况，这时可以写投诉信
(A Letter of Complaint )
求得解决 。投诉
信与普通书信的格式基本相同。
但要注意的是，
写投诉信的目的是为了求得一个 解决问题的
办法而不是为了泄愤，因此写信时一定要注意态度诚恳、直截了当。


一、一封投诉信应包括三个最基本的方面：

1.
投诉内容。
一般放在信的开头。常用的表达法有：

I am writing to you about... which I received/bought ...
I am going to complain about ...
I am sorry to have to return with this letter... which I received/bought...
2.
投诉原因。
一般讲述对商品质量或 售后服务不满意的地方。常用的表达法有：

When we checked..., we noticed...
When I took... out of the bag and examined... closely, I found...
When I unpacked... and tried to use it, it did not work.
3.
希望得到的结果
。常用的表达法有：

Please let me know what you intend to do in this matter.
I am returning... under separate post and look forward to receiving a full refund of...
In view of the inconvenience that this has caused, I feel you should...

二、具体细节

①首段：注意客观礼貌

a.
自我介绍
;
b.
引出投诉内容

c.
表明目的要求。

②主体：展开说明投诉原因、具体理由或后果，注意内容充实，符合交际习惯。

a.
详细说明情况，中肯提出问题
;
b.
提出改进建议，表明希望如何解决
;
c.
拓展题目内容，尤其要强调如何问题不解决所带来的后果。

③尾段：提出解决方案，不用展开，注意公平公正、礼貌原则。

a.
表达强烈愿望，希望上述问题得到迅速恰当的解决
;
b.
有时可就问题的解决限定时间
;
c.
对有关人员的努力表示感谢
;
d.
希望尽快得到满意答复。


文章的整体框架按照上述标准进行，具体到没一句的把握则如下：

第一部分：提出抱怨并表示遗憾

(1)
很抱歉打扰您，但我必须郑重提出投诉。

I am sorry to trouble you but I am afraid that I have to make a serious complaint.
(2)
我很遗憾地告诉你投诉有关……
.
的事由。

I am sorry to tell you that there should be cause to complain about
…


1
/
4


应用文写作
——
抱怨信、投诉信
(A Letter of Complaint)
(3)
我真的很讨厌抱怨，但最近有一件事情确实令人烦心。

I really hate to complain, but one thing is really disturbing now.
（
4
）
I’m writing to bring your attention to the problems I have had with …


第二部分：阐述问题发生的经过

第三部分：指出问题引起的后果

(1)
噪音影响我的睡眠，使得我在上班时间无法集中精力。结果这些天我已经搞错了好几次

The noise disturbs my sleep so that I can
’
t concentrate on my work during thework time, and as
a result, I have made several mistakes these days.

(2)
在这样< br>(
嘈杂
)
环境下我无法进行研究，我需要一间安静的房间。

For me this environment is very difficult to make studies and I need a quiet room.

第四部分：提出批评及处理的意见或敦促对方采取措施


(1)
我认为是你认识到……的时候了。

I think it
’
s high time that you realized
…
.

(2)
我们深知你们并不经常出错，但我们希望能确保这类差错不再发生。

We know that you are not generally careless, but we should like your assurance that this will not
happen again.

(3)
我必须正告贵方，除非对目前状况采取措施，否则我将被迫诉诸法律。


I must warn you that unless you do something about the situation, I will be forced to take legal
action.

(4)
坦率地所，我不再准备忍受这种状况。

Frankly, I am not prepared to put up with the situation any more.

(5)
如果您能尽快调查此事，我将不胜感激。期待您尽快回复。

I would be very grateful if you could look into the matter as soon as possible. And I am looking
forward to an early reply.
(6) I hope you will take steps to rectify
（改正）

this situation soon.

(7) It is high time you took some measures to solve…


(8) I sincerely hope such things will never take place again.


(9) You must rectify the situation, or I will take it to the court.


(10) If you can’t give me a satisfactory answer, I will complain i
t to the Consumer Association



三、小模板

①
Date,
Dear …,

I am writing to complain about…

I trust you willtake my complaints seriously and.. If it is not properly settled, I would ask you
to give back my money, or I would complain to the concerned authorities.

Yours sincerely,



②
Date,


Dear …,


I am writing to inform you that I find…unsatisfactory…..


2
/
4