divasSPA Service English 水疗服务英语

2021年1月20日发(作者：england)
SPA Service English
水疗接待英文


一、

Therapist
理疗师

Lesson 1


Lead the Guest
带领客人

Good morning
，
Mr./Ms. A

My name is XX

早上好，
XX
先生
/
女士

我的名字是
XX

I am your therapist today

我是您今天的理疗师

Today your Treatment is XXXX

您今天的护理项目是
XXXX

Please follow me/This way please

请跟我来
/
请这边走


Lesson 2

Have a Sit
请坐

Mr./Ms. A
，
this is your private Spa suite here is the XXXX and it is very safe

先生
/
小 姐这是您的私人理疗间
XXXX
，请放心这里很安全

Please have a seat

您请先坐一下

Please take off your shoes and put on these slippers

请您脱下鞋子并换上拖鞋

May I offer you some tea Mr./Ms. A

A
先生
/
小姐请用茶

I’ll lead you to change












Lesson 3

Introduction Before Treatment
护理按摩前介绍

For your treatment today please remove all your clothes
（
Please remove all your clothes before starting your treatment
）
为了便于您今天的护理， 请先换一下衣服（请在理疗开始之前换一下衣服）

If you prefer
，
you may take a shower first / Before your treatment I recommend you to take a shower

如果您喜欢，
你
可以先冲个澡

/
在疗程开始之前容我提醒您先冲个澡

Please remove your jewelry and watch and place them here

请摘下您的首饰和手表，并放在这里

请用我们为您准备的浴袍和一次性内裤

我将带您去换衣

Please use the robe and disposable panties we have prepared for you

When you are ready you may ring the bell and I will come and fetch you / When you are ready
，
please ring the bell and I
will open the door for you

当
您准备好时，请摇铃我回来接您< br>/
当您准备好时，请您摇铃我会来为您开门

Please take your time

您请随意



























Lesson4

Before Treatment
护理前

Please have a seat and drink some tea


您请坐
,
请喝茶

Please switch your mobile off or to silent mode

请把您的手机关机或调到静音

有任何健康状况需要我留意吗？

Is there any medical condition I should be aware of
？

Is there any particular area you would like to focus on
？

有需要特别需要关注的部位吗？

Mr./Ms. A
，
during the treatment
，
I will keep quiet to let you relax totally

A
先生
/
小姐，在护理过程中，为了您能
完全安全放松

，我将保持安静


Lesson 5


Starting the Treatment
项目开始

I will begin with Foot Hot Compress, please relax and enjoy.

我将开始足部热敷，请您放松并享用。

During the treatment I will keep quiet to allow you to relax totally.

理疗期间我会少说话让您好好放松。

But if you need anything or feel uncomfortable., either too hot or too cold, please let me know.

或感到不适，如太冷或是太热，请马上告诉我。


Lesson 6




During the Treatment

项目进行中

Adjust Water Temperature
调试水温

I will go and prepare your shower, please rest for a moment.

我去调一下水温，请您先休息一会。

The water temperature has been adjust, please be careful when you get off the bed.

水温已经调好，请您小心下床。

Here is the shower cap and towel, please help yourself.

这里有浴巾和浴帽，请您随意。

When you are ready, just ring the bell and I will come back to fetch you, please enjoy.

我将会来接您，请您随意。

Foot Soaking Ritual


泡脚

Please put your feet into the water.

请您将脚放入水中。

Is the water temperature comfortable?

温度合适吗？

请问您之前在
Spa
做过相似或相同的理疗吗？

如果您准备好了，请您摇铃，
如果您有任何
需要
Did you have a same or similar treatment before with Spa?

We will go over to the treatment area. Now, this way please.

我们将去理疗区，这边请。

Please remove your robe and put it on the chair

We start from the back

我们会从背部先开始

脸向上躺下来，请小心

请脱下浴袍并放在椅子上

Be careful to get on the bed
，
please lay face up

Is the room temperature comfortable
？

房间温度合适吗？

Is the music volume level good
？

音乐音量合适吗？

If there is anything that needs to adjusted
，
please let me know

如
果有任何需要调整的地方请告诉我

Excuse me
，
I will wash my hands before starting

护理开始前我会先清洁我的双手

Mr./Ms. A
，
the time now is

Please turn over

请转身

A
先生
/
小姐，现在时间是
….

Is this pressure good
？

这样的力度可以吗？




















































Lesson 7


End of Treatment After Care Advice
护理结束及护理后的建议

Mr./Ms. A
，
your treatment is completed
，
how do you feel
？

A
先生
/
小姐，您的护理已经完成了，您感觉如何

Be careful getting off the bed

小心下床

Can I get you something to drink
？
would you like some flower tea or water
？

我去为您准备一些茶水，您想要花茶还是水呢？

I recommend you that you don’t shower for the next few hours
，
as now the skin pores are open

时再淋浴，因为现在您的皮肤毛孔是张开的

I used 1.2.3.4.5. for your treatment.

刚才在您的项目中我用到了
1.2.3.4.5.
。

Your skin is
＿
, you may want to add
＿

for your daily use at home.

您的皮肤比较＿，可以考虑用＿做日常护理。

I would recommend you not to take a shower for at least 4 hours.

我建议您
4
小时内不要淋浴。

我建议您过几
个小
As the essential oil that we have used for your massage has a therapeutic effect for up to 8 hours.

因为我们刚才
的按
摩精油的疗效会维持
8
小时以上
.

Also, now that the skin pores are open,
according to Traditional Chinese Medicine the dampness will enter your body
easily and may cause an adverse effect.


另
外，现在您的毛孔已经打开。根据 中医理论，这个时候潮气很容易进入
毛孔从而起到相反的作用
.

Please take your time to change
，
and don’t forget your belongings

您请慢慢换衣服，不要忘记您的物品

Please have a seat
，
may I offer you some tea or water
，
Mr./Ms. A
？

A
先生
/
小姐，请坐，请用茶

Is there anything else I can do for you Mr./Ms. A?

您还有什么需要我做的吗，
A
先生
/
小姐

Mr./Ms. A
，
I’ll leave you in the good care of receptionist
，
have a nice day
，
hope to see you soon
，
thanks again

A
先生
/
小姐，请允许我先离开，我们的前台接待员会 为您服务，祝您今天愉快，希望很快见到您，再次感谢您



Lesson 8

Difficult Male Clients
碰上难缠的男客人

Sir I’m sorry, but I’m a highly trained and skilled Therapist and this is a professional treatment. If you persist I will have
to end your treatment and you will be charged for the total time.

先生，对不起，我是受过培训的理疗师，这是非
常专业的护 理。如果您坚持的话，我将不得不终止护理，您将付整个疗程时间的费用。

No, sir. As I told you before, if you persist, I will end your treatment and management will be informed.

不，
先生！
我告
诉过您，如果您还继续的话， 我将终止护理并通知我的上级。

Excuse
me sir, I am ending this treatment, if I
may ask
you to get dressed and
make
your
way back to the reception.
Thank you.


Lesson 9


Discourage
-
Smoking & Shower Tine Too Long
劝阻
-
吸烟及淋浴时间太长

“Excuse me! Sir/Madam X, sorry…our spa is located on a non smoking floor of the hotel. If you smoke here, our smoke
detector will go off. Meanwhile, smoking is not good for your health. I will serve you some water or tea. Drinking more
water before your treatment is good for expelling of toxins, which is important for your health. Can I take the cigarette
please…Please enjoy your professional treatment.”



“X
先生
/
女士 ，不好意思，打扰您一下，我们
SPA
在酒店是
不吸烟楼层，如果您在这里抽烟，这里 的烟感器在酒店保安部会发出报警声，这让我们很为难。再说，吸烟对您
的身体也不好，不如您多喝水（ 同时倒茶或水给客人）
。做护理前后多喝水，也有助于体内排毒，对您的健康尤
为重要，要不我 帮您将烟头拿出去熄掉
(
将手伸向客人拿烟头
)
。谢谢您！请好好享受您的专 业护理。祝您愉快！
“

Mr./Ms. X excuse me, sorry to bother you. I worry the heat might induce light headedness, are you alright
？
Also there is
a booking following yours, if you take a long shower, I might have to adjust your massage time, thanks for understanding.
X
先生
/
女士。不 好意思，打扰您一下，我担心里面温度太高会引起头晕，您还好吗？另外呢，我们这个护理房
间在您的护 理后面有预定，如果您沐浴的时间太长了，我将会缩短您的按摩时间，请您理解。


Lesson 10 Greetings
寒暄

Sir/Madam, glad to meet you.

先生
/
女士，很高兴见到您。

Sir/Madam, you have been in our Spa before? Am I right?

在记错没有？

Sorry, wrong memory, but your face looks familiar and you give us a very friendly feeling.

意思，可能是我记错了，因为您太面善了，让人感觉很亲切。
“

Sir/Madam,
How
are
you?
Nice
to
meet
you
again.
I
am
XXX,
do
you
remember?
May
I
have
your
name
again
for
confirmation?

先生
/
女士，您好吗？很高兴又见 面了。还记得吗？我是
XXX
。可能您上次来的时候，没有问您的
贵姓。今天我可以问 您吗？

Mr./Ms. X,
you had XXX treatment last time, for today do you prefer body or facial treatment? May I show
you our
lastest promotions ?

X
先生
/
女士，上次您做的
XXX
护理。今天是想做身体 的还是面部的护理呢？最近我们又推
出一些新的护理项目
…


Lesson 11


Bidding Farewell
送别客人

Mr./Ms. X, if you have time, would you like me to show you our lounge and you can rest more in our Spa.

X
先生
/
女
如果没来过：
“
哦
…
不好
先生
/
女士，上次好像在我们
SPA
看到您，不知道我现
对不起，先生，我马上终止护理， 请您穿好衣服，回到前台，谢谢。

士今天您忙吗？如果有时间可以在我们休息区小酣一会儿
……

Mr./Ms. X, do you feel good with your treatment? Is there any suggestion, please give us your valuable opinion.

生
/
女士，今天的护理您 感觉好吗？如果您有什么建议，请您留下宝贵的意见。

One moment please.

请您稍等。

Mr./Ms. X your bill is XXX, how do you like to pay, credit card, cash, or charge to your room?

的消费金额是
XXX
，请问您是刷卡，付现金或是挂房账？

Mr./Ms. X, here is your statement, please check and sign to confirm, thanks!

X
先生
/
女士这是您的账单，请您确定后
签字。

Mr./Ms. X, please come again to enjoy our different treatment.

X
先生
/
女士，这是您的账单。
请您确定后签字，
谢谢！

Mr./Ms. X allow me, going up or down? This way please. Have a nice day, bye.

楼，我好帮您按电梯，这边请。祝您愉快。再见。


Lesson 12



Treatment Description
护理描述

We will go to the treatment area now. This way please
。

我们将去理疗区，这边请。

We always use top quality professional products from Germany’s Spa area

做护理。

The total treatment time will be…

项目总共所需的时间是
……

The treatment will include…

项目将包含
……

Body Treatment
身体护理

Ms. Smith, your treatment today is XXX

史密斯女士，您今天的项目是
XXX

This treatment will use your choice of Essential Synergy Oil and unique body massage technique.

这个项目会用
您自
选的精油及独特的全身按摩手法。

To(describe benefits) the Yang and also to nourish the Yin, to maintain a balance.

滋阴补阳，以平衡您的整体机能。

The treatment time will be 1 hour/2 hours.

Facial treatment
脸部护理

“Ms. Smith, your treatment today is “Sensation Collagen Lifting Facial Treatment”.

史
密斯女士，您今天的理疗项目是
骨胶原提升护理。

We will be using top quality professional products from Germany’s Spa area

我们会用来自德国温泉之乡的顶级产品
做护理。

To give your silky skin a lifting and firming effect.

令您的皮肤光滑如丝并有紧致提升的效果。

The energy circuit treatment massage will include scalp, face and foot.

能量场项目包括头部、面部和脚部。

疗程的时间是一
/
二小时。

我们会用来自德国温泉之乡的顶级产品
X
先生
/
女士，
请问您是上楼还是下
X
先生
/
女士您今天
X
先
二、

R
eceptionist
前台接待员

Lesson 13




On the Phone

接电话用语

Good morning/afternoon/evening, this is SPA, XXX speaking, how may I assist you?

XXX,
我有什么能帮您的？

We are open from 10:00AM to 11:00PM Monday to Sunday.

我们的营业时间是周一到周六上午
10
点到晚上
11
点

What time is convenient for you? Morning, afternoon, or evening?

您什么时间方便？上午，下午还是晚上？

Are you staying in NUO Hotel Beijing?

请问您是北京诺金酒店的住客吗？

（
if yes
，
）
May I have your room NO. and your name please? (if no,)May I have your contact phone number and your
name please?

(
如果是，
)
能告诉我您的房号和姓名吗？

（如果不是，
）能告诉我您的联系方式和名字吗？

For how many person?

您有几位？

早上
/
下午
/
晚上好，水疗中心
Would you like to be in the same room or in separate rooms?

您是喜欢在一个房间还是分开一人一间？

Do you have any particular choice in mind, body massage or facial perhaps?

您是否确定了项目？

I suggest you to come to our Spa so we can further assist you with recommendations.

择项目。

Thank you for calling, see you XXX.

Offer to take a message:
留言

I’m sorry, sir but Mr./Ms. X is not available right now. Would you like to leave a message?

生
/
女士，现在不在，你想留言吗？

Thank you for calling, Mr./Ms. A I will pass your message to Mr./Ms. B

谢谢您的来电，
A
先生
/
女士，我立 刻把您的
留言转达给
B
先生
/
女士。

Transfer the line:
转机

Mr./Ms. X Please hold the line
。
I’ll transfer your call.

Put on hold:
不挂机

Mr./Ms. X, may I put you on hold for a second. I’ll be back shortly.

X
先生
/
女士，请稍等，我马上回来。

May I put you on hold for a moment while I look that up/handle that issue/etc.?

这个问题。

If you could hold for a moment while I look that up/handle that issue/etc.

如果您可以等一下，我会帮您查一下
/
处理一
下这个问题

May I please put you on hold for a moment.

Mr./Ms. X, sorry to have kept you waiting.

您可以稍等一下吗
/

X
先生
/
女士，抱歉让您久等。

请您稍等，
我帮 您查一下
/
处理一下
X
先生
/
女士，请别挂机，我将为您转 接。

很抱歉，
先生，
但是
X
先
谢谢您的来电，< br>XXX
时间见。

我建议您来到水疗中心后再选