芬兰语翻译商务英语-外贸员打电话常用句型和情景对话

2021年1月20日发(作者：职级)

美联英语提供
：商务英语
-
外贸员打电话常用句型和情景对话


关于商务英语，那些你不知道的事都在这里

/test/?tid=16-73675-0


电话问询是贸易中一种 很常见的方式。
对于生产或交易中遇到的各种问题，
如果能通过电
话方式解决，
那便是最快捷、
最有效率的。
下面是小编整理的外贸员打电话常用句型和情景
对话， 欢迎大家阅读！



Basic Expressions


1. This is Dajiang Food Store. How may I help you?


这里是大江食品店。请问我怎样能帮到你呢
?


2. Could you put me through to the toy department?


请帮我接玩具部好吗
?


3. I
’
d like to order 3 cases of beer.


我打算订购三箱啤酒。



4. My name is Tony Smith, Shanghai Hotel Room 2107. My phone number is
6567- 8900.


我叫托尼
?
史密斯，住上海宾馆
2107
房间，我的电话号码是
6567-8900
。



5. Please make a remittance of 1,500 Yuan for the books you
’
ve ordered. The
postage is included.


您订的书请汇款一千五百元过来，邮资包括在内。



6. Hold on a moment please.


请稍等。




7. I
’
ll see if she is in.


我去看看她有没有在。



8. I am afraid she is out at the moment.


对不起，她这会出去了。



9. I
’
ll be pleased to if I can.


如果能的话，我很高兴。



10. Extension 121, please.


Sorry, the line is busy.


请接
121
号分机。



对不起，线路忙。



11. Could I speak to Mr. Johnson, please?


Sorry, there is no one by the name of Johnson here.


我可以和约翰逊先生通话吗
?


对不起，这里没人叫约翰逊。



12. Could you hold on a minute? I
’
ll get him for you.


Certainly. Thanks.


稍等，我帮你去叫他。



行，谢谢。



13. Mr. Smith is tied up at the moment.


OK. I
’
ll call again later.


史密斯先生现在脱不开身。



好的，我回头再打电话过来。




14. I am sorry I wasn
’
t in when you called.


That
’
s all right.


很抱歉你来电话时我不在。



没关系。



15. Operator, we were cut off. Could you reconnect me, please?


Just a moment, please.


接线员，电话断了。可以替我重新接通吗
?


请稍等片刻。



16. Do you follow me?


Yes, please go on.


打电话



听懂我的话了吗
?


听懂了，请接着谈。



17. Have you got it?


Sorry. Do you mind repeating?


明白了吗
?


对不起，你介意再说一遍吗
?


Conversations


Dialogue 1 (O=operator)


O: International Trading Co. . Good morning.


L: Good morning. May I speak to Mr. Smith, please?


O: May I ask who
’
s calling, please?



L: This is Miss Li from the United Textiles.


O: Just a minute, Miss Li.


(Switches lines) ,


Miss Li from United


Textiles wants to speak to you.


S: Put her through, please. Hello, Mr. Smith speaking.


L: Good morning, Mr. Smith. I
’
m calling about the draft agreement you sent
me
……



--
这是国际贸易公司。早上好。



--
早上好。我想和史密斯先生

通话，可以吗
?


--
请问您是哪位
?


--
我是联合纺织品公司的

李小

姐。



--
请稍候，李小姐。
(
转线路
)


史密斯先生，联合纺织品公

司的李小姐想和你通电话。



--
请把电话接过来。你好，我

是史密斯先生。



--
早上好，史密斯先生。我打

电话是为了你寄给我的那份

协议草案……




Dialogue 2


A: Marketing Manager
’
s Office. Can I help you?


B: Mr. Smith, please.


A: Sorry, he is out.


B: What time do you expect him back then?



A: Sorry, I am not sure. Can I take a message?


B: No, thanks. I will call back later.


A: That
’
s fine. Please call again later.


B: OK. Thank you. Goodbye.


--
这是营销经理办公室。请问

有什么事吗
?


--
请史密斯先生接电话。



--
对不起，他出去了。



--
那你估计他什么时候回来
?


--
对不起，我不清楚。你要留

个口信吗
?


--
不用了，谢谢，我待会再打



过来。



--
那好。请过会儿再打来吧。



--
好的。谢谢你。再见。



Dialogue 3


A: United Development Corp. May I help you?


B: I
’
d like to speak to Mr. Smith, please.


A: Who shall I say is calling, please?


B: This is Miss Zhang from ABC Corp.


A: I
’
m sorry, Miss Zhang, but Mr. Smith is not in at the moment.


B: When will he come in, do you know?


A: I suppose he won
’
t be in until 11:00.


B: May I leave a message?



A: Certainly.


B: Please ask him to give me a call as soon as he returns. He has my number.


A: Very well, Miss Zhang, I
’
ll do that.


B: Thank you. Goodbye.


--
联合开发公司。您有什么事

吗
?


--
我想和史密斯先生通电话。



--
可以告诉我您是哪位吗
?


--
我是
ABC
公司的张小姐。



--
对不起，张小姐，史密斯先生

现在不在。



--
他什么时候来，你知道吗
?


--
我估计他要到十一点才会来。



--
我可以留个口信吗
?


--
当然可以。



--
他一回来就请他给我回个电话。

他有我的电话号码。



--
好的，张小姐。我会的。



--
谢谢。再见。



打电话



Dialogue 4


A: Is Mr. Zhang there, please?


B: Sorry. I can
’
t hear you. Would you please speak a little louder?


A: I said, is Mr. Zhang there?



B: Mr. Smith, the line is bad. Don
’
t hang up, please. I
’
ll have the call transferred
to another line.


--
请问张先生在吗
?


--
对不起。我听不清楚。请说

大声一点好吗
?


--
我是问，张先生在吗
?


--
史密斯先生，电话线路不清

楚。请别挂，我把电话转到

另一条线路上去。



Words and Expressions


draft [ drB:ft ]
草稿



agreement [ E5^ri:mEnt ]
协议，协定



bother [ 5bCTE ]
麻烦，打扰



hang up / hang on
挂断电话
/
不挂断电话



step out
暂时离开



hold the line (
打电话时
)
不挂断



extension [ iks5tenFEn ] (
电话
)
分机



tie up (
工作等
)
把……缠住，使无法脱身



cut off (
指电话
)
通话被中断



reconnect [ 7ri:kE5nekt ]
使重新接通



follow [ 5fClEu ]
听懂，领会



A Specimen Letter


Dear Mr. / Ms.,


Mr. John Green, our General Manager, would like to call Mr. Zhang on June 3 at
2 p.m sharp. (your time) about the opening of a sample room there.



Please let us know if the time is convenient for you. If not, what time would you
suggest?


Yours faithfully,


释文



尊敬的先生
/
小姐，



关于在那里 开样品陈列室的事宜，我们的总经理约翰
?
格林想在你们当地时间六月三日
下午两点整 打电话给张先生。



请告知这个时间对您是否方便。如不方便，请建议具体时间。



Substitution Drills


1 A: May I help you?


B: I
’
d like to speak to Mr. Smith, please.


May I please?


Can I please?


您好
!


请帮我接史密斯先生。



2 A: May I ask who is calling, please?


May I know who is this speaking?


Who shall I say is calling, please?


B: This is Mr. Fox from United Textiles.


可以告诉我您是哪位吗
?


我是联合纺织品的福克斯先生。



A: Mr. Smith, please.



Is Mr. Smith in?


Is Mr. Smith there?


B1: This is Mr. Smith speaking.


Smith speaking. (Speaking)


Smith here. Is that Mr. Fox?


B2: I
’
m sorry. Mr. Smith is not in at the moment.


Sorry, he
’
s just stepped out.


Sorry, he
’
s in the conference.


B3: Just a moment, please.


Hold the line, please.


Hang on, please.


史密斯先生在吗
?


史密斯先生在吗
?


史密斯先生在吗
?


我就是。



我就是。



我是，是福克斯先生吗
?


对不起，

史密斯先生现在不在这里。



他刚出去。



他在开会。



请稍等。



请稍等。




请稍等。



4 A: Mr. Smith, Mr. Li from United Textiles wants to speak to you.


phone call for you.


you
’
re wanted on the phone.


B: Put him through, please. Thank you.


史密斯先生，联合纺织品的李先生要和您通话。



有您的电话。



有电话找您。



请接过来
,
谢谢。



5 A: When will he come in, do you know?


What time do you expect him back?


Will he be back soon?


B: I suppose he won
’
t be in until 11:00.


I don
’
t expect him to be available until 2:30.


I
’
m sorry. I
’
ve no idea.


你知道他什么时候来吗
?


你预计他什么时候回来
?


他会很快回来吗
?


我想他十一点前不会回来。



我想他得到二点半才能回来。



对不起，我不知道。



6 A: May I leave a message?



Could you give him a message?


Could you tell him Mr. Zhang called?


B: Certainly.


Sure.


我可以留个口信吗
?


您能传个口信给他吗
?


您能告诉他张先生给他打过电话吗
?


当然。



7 A: Would you like to leave a message?


May I take a message?


Shall I ask him to call you when he returns?


B: Don
’
t bother. I
’
ll call back later.


Yes. Please tell him to call Mr. Zhang at 231-4567.


Yes, please. My number is 231-4567.


您可以留个口信吗
?


您可以留个口信吗
?


他回来时我要他给您打个电话吗
?


不必麻烦了。我等会再打过来。



好的
,
请叫他打
231-4567
给张先生。



好的
,
我的电话号码是
231-4567
。



8 I can
’
t hear you. Would you please speak a little louder?


The line is bad. Would you please say that again?



Sorry. Something is wrong with the phone. It
’
s not clear. Please repeat that.


我听不到你说话。您的声音能不能大一点
?


线路很差。请再说一遍。



对不起，电话有点问题，不够清晰。



请重复一下。



9 This is Dajiang Food Store. May I help you?


Fuda Company.


the tailoring department.


这里是

大江食品店。请问你需要什么
?


富达公司。



剪裁部。



10 Could you put me through to the T
oy Department?


the information desk


the manager
’
s office


the fast food restaurant


您能帮我接通

玩具部吗
?


问询处吗



经理办公室吗



快餐馆吗



11 I
’
d like to order 3 cases of Carlsberg Beer.


a birthday cake


100 boxes of moon cakes



a bouquet of flowers


我想订购

三箱嘉仕伯啤酒。



一个生日蛋糕



一百箱月饼



一束花