25个点连线最佳答案图HND人力资源管理outcome4

2021年1月20日发(作者：朱高炽)





F84T 34 Managing People and Organisations
NAME:
SCN:
CLASS:



Individual Report

Outcome 4








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Contents


Introduction < br>.
.......................................... ......................
2
Section 1:The Structure at Present in Shangri-la Hotel
.......................
2
Section 2:An Appropriate Form of Re-Structure for Shangri-la Hotel
...........
3
Section 3:The Influence of Task, Technology, and Size on the New Structure
...
5
Section
4:
Line,
Staff
,Functional
and
Lateral
relationships
within
the
New
Structure............................. .......................................
6
Section 5: Authority, Responsibility and Delegation within the New Structure
.
7 Conclusion...................................... .............................
8
Reference. .................................................. .................
8



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Introduction
The
purpose
of
this
report
is
to
examine
the
understanding
of
management
structure
in
the
organization
and
its
application.
There
are five sections in the report: management structure before merger;
management structure after new development; contingency approach and
its
variables
after
merger;
different
relationships
within
the
new
structure; relevance of different relationships with new structure.
Section 1:The Structure at Present in Shangri-
la Hotel
At
present,
flat
structure
is
used
in
the
management
of
the
hotel.
Hybrid management structure is used. Craig used the
centralized and
line approach to manage the restaurant .Ailsa used the decentralized
and team approach to manage the hotel. In the hotel, all of the work
was divided into four types according to different products or services:
chambermaids, reception, kitchen staff and waiting staff.
Flat
structure:
it
means
that
a
business
has
few
vertical
level
of
management and a wide span of control. As a result, the relationship
between manager and subordinate will be closed, the flow of information
will
be
quick,
and
it
will
save
administrative
expenses.
However,
because
of
wide
spans,
the
communication
between
the
same
level
department and employees will be difficult. In the case, for example,
in the kitchen, there were only two levels: Craig, the manager; kitchen
staffs
and
waiters.
Craig
directly
gave
the
subordinates
their
different tasks. So it was a flat structure.
Centralization&
Decentralization:
the
centralization
means
that
the
important
decisions
are
taken
by
the
top
management
and
the
other
levels implement the directions that top manager gives. In the case,
Craig
mainly
used
the
centralized
approach.
For
example,
all
his
subordinates
must
follow
the
menu
made
by
Craig.
And
Craig
made
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decisions by himself and allocated tasks to kitchen staff and waiters.
It should be a centralized approach. Decentralization means top manager
delegates authorities to all levels of management. In the case, Ailsa
used this decentralized approach. For
example, in the management of
Ailsa, she gave rights to Antonio to run things. It was a decentralized
approach.
Line structure: it means that authority comes down from the boss to
their staff directly in a line relationship. Its advantage is that it
is
very
convenient
to
communicate
because
of
the
direct
line
relationship. However, because it needs an one-to-one managing process,
the
managing
tasks
are
too
heavy.
It
will
be
costly.
In
this
case,
Craig
used
the
line
approach.
Craig
allocated
specific
tasks
to
different
staffs.
He
required
that
all
staffs
should
do
dishes
following
his
menu.
And
he
required
the
waiters
should
attend
to
customers
within
five
minutes
of
being
seated.
He
managed
all
the
individuals in the restaurant directly. So it was a line approach.
Team structure: it refers to divide the entire organization into work
groups or teams. After dividing into teams, there will be high employee
involvement
and
empowerment.
The
functional
barriers
will
also
be
reduced. However, the ambiguous chain of command will arise.
In the
case, Ailsa used this approach. She divided all staffs in the hotel
into several teams, such as the reception team managed by Antonio, the
cleaning staff team, and the chambermaids team. Every team had their
own
specific
work
to
do,
and
every
team
number
involves
in
the
management. So it was a team approach.
Product or service: it means that the entire organization is divided
into
different
departments
according
to
the
products
or
service
supplied to customers. In the case, is was divided into four types:
chambermaids, reception, kitchen staff and waiting staff. For example,
in
the
management
of
the
hotel,
Craig
’
s
staffs
were
divided
into
following parts: the kitchen cook, the purchasing staff and the waiters.
They
did
different
tasks
and
made
different
products
or
service
to
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