田不易职业中专酒店管理英语期末卷

2021年1月20日发(作者：刘运)
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班

级


姓

名


学

号


2
．团体预订

A
．
group reservation

B
．
guaranteed reservation

2011
—
2012
学年度下学期期末考试

registration


D
．
guaranteed registration
3
．豪华套房

《饭店服务与管理英语》试卷

A
．
junior suite



B
．
complex suite




时间：
90
分

满分：
100
分

C
．
president suite



D
．
deluxe suite
4
．买入价

题号

一

二

三

四

五

总分

A
．
selling rate



B
．
direct rate



C
．
indirect rate



D
．
buying rate
得分







5
．接待员


A
．
receptionist



B
．
chambermaid



一、填空题
(30
分
)
每空
2
分

C
．
waiter




D
．
bellman
polite fulfill treat ought to annoy pleasant
6
．葡萄酒

1. The client will feel __________if he is ignored by the staff.
A
．
liquor




B
．
brandy



C
．
wine





D
．
champagne
2. All the staff will try their best to __________every guest
’
s
7
．涉及，包含

reasonable requests.
A
．
evaluate




B
．
involve



3. A
hotel
staff
should
always
be
___________to
the
guests
who
make
C
．
affect





D
．
interrelate
complaints.
8
．菜系

4.
All
the
hotel
staff
___________learn
something
about
foreign
customs
A
．
banquet




B
．
cafeteria



and habits.
C
．
cuisine




D
．
foodstuff
5. Every guest __________________as the God in the hotel.
9
．管理

6. They would have a more _____________trip if they are able to speak
A
．
management


B
．
discipline


C
．
performance



D
．
supervisor
Chinese.
10
．网球场

able

operation
plays

with
quality
guests
employees
departments
A
．
ball room




B
．
billiard room



other industry
C
．
bowling alley



D
．
tennis court
Communication(7)____________an
extremely
important
role
in
the
三、连线题共（
10
）分

把正确的答案写在题号前

hotel(8)_________________and management. If (9)___________is the
（
1
）
Japan a. Mark
life
blood
of
the(10)
________,
communication
is
its
artery.
(2) Sweden b. Peseta
Hotel(11)__________must
be
(12)____________to
communicate
(3) Ireland c. Escudo
(13)_________each
other,
with
personnel
in
other
(14)__________and
(4) Australian d. Drachma
with hotel (15)__________________.
(5) Greece e. Franc
二、单项选择题（
20
分）每题
2
分

(6) France f. Dollar
1
．自助型饭店

(7) Portugal g. Crown
A
．
snack bar




B
．
Buffet hotel


(8) Germany h. Punt
C
．
cafe





D
．
motel
丹东市爱霜中等职业技术学校

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各类专业好文档，值得你下载，教育，管理，论文，制度，方案手册，应有尽有--------------

C
．
group