我要翻译COE-HR三支柱模型

2021年1月21日发(作者：突变体)
stressed t
hat promoti
ng the compre
hensive revitalization should focus
on e
conomic
construction as the
central focus wit
h, pay speci
al attention to grasp t
he impleme
ntation
of five developme
nt concepts,
dee
peni
ng reform and
promoti
ng the all
-round
ope
ning
up, e
nsuring a
nd impr
oving people'
s livelihood, strengthen the construction of ec
ologi
cal civil
ization,
opment mix. To with
new development concept measure work, a
nd
command acti
on, a
nd training ca
dres, i
n implement implementation ne
w devel
opment
conce
pt in the looki
ng for opportunitie
s, and build hig
hlights, a
nd expand a
dvantage; t
o full dee
pe
ning reform, break
bound the aspect
s created vitality of system mechani
sm obstacles; to active a
dvance full aspect
s openi
ng, parti
cipation
cast Russian E
conomic
Corri
dor
uarantees a
nd im
proved livel
ihood, strongly w
on
poverty battle; t
o strengtheni
ng ecological civili
zation
construction, for sustaina
ble devel
opme
nt reserved
spa
ce,
for future generations left sky bl
ue, and to gree
n, and water clear
of better home
s. We must in-dept
h impleme
nt implementati
on new devel
opme
nt concept, insisted t
o economic constr
ucti
on for Ce
nter, firmly caug
ht devel
opme
nt this first pri
ority, absor
bed make constructi
on,
heart no distra
ctions ca
ught dev
elopment, speed
up
development
ndustry
h impleme
ntation
big engi
neeri
ng
big envir
onment
quality more
high, a
nd
benefits better, a
nd structure m
ore excelle
nt of transformation
devel
opment
of road. To strengt
hen e
cological constructi
on. On
March 22, the
dee
p restructuring examine
d and adopte
d the opini
on
on
perfecting
compe
nsati
on me
cha
nism of ecologi
cal prote
ction, pr
opose
d to explor
e the esta
blishme
nt of diversifie
d ecologi
cal compensation mechani
sm, progressive realizati
on of forests, grasslands, w
etlands a
nd
other area
s of focus and key ecol
ogica
l functi
on a
nd
other important regional e
col
ogical
compe
nsati
on coverage, the
ecological advantage
s of the region will
be further
highlighte
d. We
nee
d to go green
eco-buil
ding, a
s the essential
poli
cy, i
n strict a
ccorda
nce wit
h the State of main functi
on region constr
ucti
on re
quirement
s, careful im
plementation and Xia
oxing ' an m
ountai
ns forest e
cologi
cal pr
otecti
on a
nd e
conomic restr
uct
uring pla
n for the
construction
of sky blue, ... A
cts prohi
bited by
picki
ng up t
he remaini
ng wells i
n standing timber. To focus on forest resource
conservation, increase the acqui
sition and supervisi
on
of
col
d storage, no buy fruit, encourage support to leadi
ng enterprise
s, workers '
cooperatives as a
unit, t
he contract management of forest resource
s, the rational pr
otection and utili
zation of resources. T
o w
ork actively towards
poli
cy aimed from the level
of the State Forestry Administrati
on formulate
d regulations to
protect forest re
sour
ces as
soon as
possibl
e to achieve law a
nd regul
ation t
o prote
ct forest resources. Should focus on forest fire preve
ntion. Fire
safety is the first priority
人力资源专家中心
(COE)
：用技术推动变革

2012
年
11
月刊

专题

随着企业不 断发展壮大，
人才对企业未来可续高速发展的影响日益凸显。
然而，
很多企
业 管理者还未意识到人力资源管理在企业发展过程中的重要意义，而一味追求业务的繁荣，
这为企业未来的 发展埋下了巨大的隐患。
相比之下，
优秀的企业则是能够在企业转型的关键
时期把握住 人力资源管理变革与发展的脉搏，
建立有效吸引、
使用、培育、保留优秀人才的
组织系 统。
因此，
建立完善的人力资源体系成为企业未来发展的第一要务，
而人力资源管理< br>者需要不断变革，在企业内部发挥更大的影响力，为企业的未来发展提供战略支持。


人力资源变革的价值


在传统的人力资源管理中，
人力资源部门缺 乏对业务的认识，
因此也未能对部门经理和
员工提供及时的支持。同时，人力资源部门所制定的 政策也缺乏针对性和灵活性。
此外，人
力资源管理者主要聚焦于事务型工作，
不能提供 业务需要的客户化、
集成的解决方案。
由于
人力资源部门不能够像业务部门那样给企业 利润带来直接影响，
因此一直被视为企业的成本
中心。
事实上，
人力资源管理 者要提升效率和效能，就需要不断转型，
从职能导向转向业务
导向，
针对不同层级管理 者的基层员工提供有针对性的支持，
才能真正塑造人力资源部门在
企业内部的战略地位。


IBM
的研究认为：在全球领先的企业中，人员不再仅仅被视为企业的消费成本 ，即人
力资源，
而上升为企业实现战略目标的致胜利器，
即人力资本；
人力资 源部门不再是无足轻
重的后台管理和支持部门，
而升级为企业的业务战略伙伴，
帮助企 业更快更好地做出正确决
策。
企业的人力资源组织必须向人力资本管理全面转型，
才能 提高自身的能力、
有效性和效
率，
帮助企业实现战略目标。
企业对于人的投资 就像对产品和研发的投资一样可以得到回报；
企业的人力资源组织不但要追求成本控制和服务效率，还要追求人力资本的激励和优化；
企
业需要人力资源组织有能力影响或参与企业决策实现业 务目标。
通过积极参与业务部门的业
务会谈，
分析人力资源战略在商业计划中所起的作 用，
参与评估业务战略的发展，
人力资源
管理需要预测和解决可能出现的技能差距，< br>进而确定企业的人力资源战略，
包括有效地招聘、
人才开发、薪酬和人才挽留等策略。< br>

人力资源管理者要真正成为企业的业务伙伴，
必须以专业的方式运作。目前，
人力资源
管理者需要处理大量繁杂的事务性工作，
已经影响了其在战略层面 上发挥作用。
人力资源管
理者必须将这部分的工作处在可控范围之内，
并且保证部门效 率和效果的最大化。
因此，
人
力资源管理者除了在做好日常的工作以外，
还应 该更多地关注行业未来的发展趋势以及这些
趋势对企业未来发展的影响，
同时预估未来的潜在收 益和风险，
帮助企业提高效率并降低风
险，如此人力资源部门真正为企业业务带来影响。


COE
的角色与作用


人力资源部门要向战略角色 进行转型，
需要针对内部客户需求，
提供咨询服务和解决方
案。因此，人力资源部门需 要同时精通业务及人力资源管理的各领域知识。在这种情况下，
人力资源专家中心
(COE即
center of expertise)
应运而生。
COE
借助本 领域精深的专业技能和
对领先实践的掌握，
负责设计业务导向、
创新的人力资源政策、 流程和方案，并为人力资源
he first responsi
bility of the forest, 26th spring area
has fully depl
oyed to the fire, has now e
ntered the fire, we
have to be on
dut
y, and defend. Determi
ned to
overcome
paralysis, must not
past, the re
duced re
quireme
nts during the
period. To apply strictly the party
with the responsi
bility,
m
ust shoul
der the re
sponsibility
of the Party Secretary i
n particular, real
ly practi
ce pi
pes, it can never shuaishouzha
nggui
, be sure to layer the im
plementation falls fire responsibilit
y, to e
nsur
e that no major forest fires. To adhere to
balanced,
corre
ctly ha
ndl
e the relationshi
p betwee
n fire and
proje
ct constr
ucti
on, i
ndustrial devel
opme
nt, to
cond, to
spee
d up the d
evelopment of six major i
ndustries.
Promote
development i
n our regi
on, t
he key is to give full play to re
source adva
ntage to buil
d eco-oriente
d
new e
ngine of economic growt
h. Firm confide
nce. Practi
ce ha
s prove
d that the
central a
nd pr
ovincial
requirement
s, and meet the a
ctual da hingga
n mountains, through a
ctive efforts have be
en show
ing a strong moment
um of development. S
o, in the
opme
nt, we must
be firm in faith, go all out, perseverance, o
ne ca
ught in t
he end, convi
nce
d that Ca
stle is not relaxed, does
not reach the target will never give up. Shoul
d focus on industrial
proje
cts.
Proje
ct is to accelerate the industrial
development of important support and ba
cking.
Industrial
proje
ct construction, my area there are few in
number, small size, low level pr
oblems. This yea
r, the
proje
ct as hi
s party ha
s
ct

hard to
proje
ct constr
ucti
on. E
spe
cially effective during short,
catchi
ng project shall not, sl
ow
dragging not allowe
d. All l
ocalitie
s shoul
d conscie
ntiously impleme
nt the pr
oject lea
dership system, timetabl
e, roa
dmap, a
nd coor
dinate services
, tracking t
he whole pr
oce
ss forwar
d, inverted
durations,
spee
ding
up pr
ogress a
nd seek pra
ctical results. Poise
d to break t
he pr
oject
buil
d Set
challe
nges, to a
ccelerate the pa
ce of pr
eliminary formalities, t
he enter
prises
have difficulties to pull one way and also hel
p in a timely manner to help busi
nesses market, enhance confidence, urgi
ng work as soon as possible. To
strengthe
n the
proje
ct analy
sis,
proper risk analy
sis and improve
proje
ct success rates. (Specific to the
XX, we still wa
nt to make
good use
of agricult
ural advantage
s, relying on the
upper reaches
of the forest in the fresh air and XXX
pure water a
nd ot
her resources, create
high-quality,
high-grade gree
n food brands, truly refle
ct the origi
nal characte
r. Mea
nwhile, adher
e to the pr
oject as t
he breakt
hrough to pr
omote e
conomic
development around the
cial attention to forming pr
oje
cts, dig
potential
proje
cts, focus
on key pr
oject
s, actively
cultivating t
he new le
adi
ng industries a
nd
new sour
ces of economic growth). T
o
promote i
nve
stment. More a
ccurate professi
onal busine
ss, a
nd based my industrial
base a
nd re
sour
ces, aime
d at national
industrial layout
stressed t
hat promoti
ng the compre
hensive revitalization should focus
on e
conomic
construction as the
central focus wit
h, pay speci
al attention to grasp t
he impleme
ntation
of five developme
nt concepts,
dee
peni
ng reform and
promoti
ng the all
-round
ope
ning
up, e
nsuring a
nd impr
oving people'
s livelihood, strengthen the construction of ecologi
cal civil
ization,
opment mix. To with
new development concept measure work, a
nd
command acti
on, a
nd training ca
dres, i
n implement implementation ne
w devel
opment
conce
pt in the looki
ng for opportunitie
s, and build hig
hlights, a
nd expand a
dvantage; t
o full dee
pe
ning reform, break
bound the aspect
s created vitality of system mechani
sm obstacles; to active a
dvance full aspect
s openi
ng, parti
cipation
cast Russian E
conomic
Corri
dor
uarantees a
nd im
proved livel
ihood, strongly w
on
poverty battle; t
o strengtheni
ng ecological civili
zation
construction, for sustaina
ble devel
opme
nt reserved
spa
ce,
for future generations left sky bl
ue, and to gree
n, and water clear
of better home
s. We must in-dept
h impleme
nt implementati
on new devel
opme
nt concept, insisted t
o economic constr
ucti
on for Ce
nter, firmly caug
ht devel
opme
nt this first pri
ority, absor
bed make constructi
on,
heart no distra
ctions ca
ught dev
elopm
ent, speed
up
development
ndustry
h impleme
ntation
big engi
neeri
ng
big envir
onment
quality more
high, a
nd
benefits better, a
nd structure m
ore excelle
nt of transformation
devel
opment
of road. To strengt
hen e
cological constructi
on. On
March 22, the
dee
p restructuring examine
d and adopte
d the opini
on
on
perfecting
com
pe
nsati
on me
cha
nism of ecologi
cal prote
ction, pr
opose
d to explor
e the esta
blishme
nt of diversifie
d ecologi
cal compensation mechani
sm, progressive realizati
on of forests, grasslands, w
etlands a
nd
other area
s of focus and key ecol
ogica
l functi
on a
nd
other important regional e
col
ogical
compe
nsati
on coverage, the
ecological advantage
s of the region will
be further
highlighte
d. We
nee
d to go green
eco-buil
ding, a
s the essential
poli
cy, i
n strict a
ccorda
nce wit
h the State of main functi
on region constr
ucti
on re
quirement
s, car
eful im
plementation and Xia
oxing ' an m
ountai
ns forest e
cologi
cal pr
otecti
on a
nd e
conomic restr
uct
uring pla
n for the
construction
of sky blue, ... A
cts prohi
bited by
picki
ng up t
he remaini
ng wells i
n standing timber. To focus on forest resource
conservation, increase the acqui
sition and supervisi
on
of col
d storage, no buy fruit, encourage support to leadi
ng enterprise
s, workers '
cooperatives as a
unit, t
he contract management of forest resource
s, the rational pr
otection and utili
zation of resources. T
o w
ork actively towards
poli
cy aimed from the level
of the State Forestry Administrati
on formulate
d regulations to
protect forest re
sour
ces as
soon as
possibl
e to achieve law a
nd regul
ation t
o prote
ct forest resources. Should focus on forest fire preve
ntion. Fire
safety is the first prior ity
战略伙伴提供技术支持。对于
COE
专家，除了必须掌握人力资源领域的知识与 技能外，同
时还要具备极强的计划能力、
项目管理能力、
风险预警能力、
危机 控制能力、
沟通能力等等。


在企业内部运作中，
COE
扮演者多种角色。第一、设计者：运用领域知识设计业务导
向、创新的人力资源政策、流程和方案，并持 续改进其有效性；第二、管控者：管控政策、
流程的合规性，控制风险；第三、技术专家：对人力资源业 务伙伴、共享服务中心、业务管
理人员提供本领域的技术支持。


此外，对 于跨国公司而言，由于地域不同，
COE
需要为不同的地域配置专属资源，以
确保设计 贴近业务需求。其中，总部
COE
负责设计全球统一的战略、政策、流程和方案的
指导 原则，而地域的
COE
则负责结合地域的特点进行定制化，从而既保证了统一性，又使
得不同地域业务具备一定的灵活性。


COE
落地的关键


在人力资源战略转型中，
企业专家中心作为技术支持扮演者重要角色，
是人 力资源战略
伙伴成功实施的重要组成部分。怡安翰威特大中华区人力资源转型业务线咨询总监
S haron
李认为，企业成功实施
COE
，需要注意以下几点：


第一、
COE
和
HR
BP
（人力资源业务伙伴）形成沟通 闭环：人力资源政策对公司的影
响广泛而深远，如果
COE
和
HR BP的沟通不畅，将无法确保人力资源政策支持业务发展。
二者应当把沟通变成习惯，
并将几个 关键沟通节点流程化，
形成闭环。
可通过以下几种方式
进行沟通协作：


年度计划时，和
HR BP
共同完成规划；

设计时，将
HR BP
提出的需求作为重要的输入；

实施时，指导
HR BP
进行推广；

运作一段时间后，寻求
HR BP
的反馈，从而作为改进的重要输入；
第二、
COE
能力的提升：对于大部分中国企业而言，人力资源团队中通才居多，专才不足。
为了快速提升
COE
团队的整体素质，
企业可以三管齐下：
从业界招募有丰富经验
COE
专家、同领先的顾问公司合作、选拔有设计经验的专才加以培养 。除了专业技能，
COE
还
需要在管控、政策、流程、方案及
IT
应 用等硬件系统方面进行综合改进。


第三、
COE
资源共享：专家 资源往往非常有限，如果在每个业务单元都配备专职
COE
专家，人才需求数量巨大，很难实现 。目前，
77%
的全球公司仅在全球或下一级组织设置
COE
，
而不 会在更低层级的组织设置
COE
，
因此
COE
资源需要共享。
在资源共享的过程中，
需要建立透明、高效的汇报机制，才能使得资源使用最大化。


最佳实践

he first responsi
bility of the forest, 26th spring area
has fully depl
oyed to the fire, has now e
ntered the fire, we
have to be on
dut
y, and defend. Determi
ned to
overcome
paralysis, must not
past, the re
duced re
quireme
nts during the
period. To apply strictly the party
with the responsi
bility,
m
ust shoul
der the re
sponsibility
of the Party Secretary i
n particular, real
ly practi
ce pi
pes, it can never shuaishouzha
nggui
, be sure to layer the im
plementation falls fire responsibilit
y, to e
nsur
e that no major forest fires. To adhere to
balanced,
corre
ctly ha
ndl
e t
he relationshi
p betwee
n fire and
proje
ct constr
ucti
on, i
ndustrial devel
opme
nt, to
cond, to
spee
d up the development of six major i
ndustries.
Promote
development i
n our regi
on, t
he key is to give full play to re
source adva
ntage to buil
d eco- oriente
d
new e
ngine of economic growt
h. Firm confide
nce. Practi
ce ha
s prove
d that the
central a
nd pr
ovincial
requirement
s, and meet the a
ctual da hingga
n mountains, through a
ctive efforts have be
en show
ing a strong moment
um of development. S
o, in the
opme
nt, we must
be firm in faith, go all out, perseverance, one ca
ught in t
he end, convi
nce
d that Ca
stle is not relaxed, does
not reach the target will never give up. Shoul
d focus on industrial
proje
cts.
Proje
ct is to accelerate the industrial
development of important support and ba
cking.
Industrial
proje
ct construction, my area there are few in
number, small size, low level pr
oblems. This yea
r, the
proje
ct as hi
s party ha
s
ct
hard to
proje
ct constr
ucti
on. E
spe
cially effective during short,
catchi
ng project shall not, sl
ow
dragging not allowe
d. All l
ocalitie
s shoul
d conscie
ntiously impleme
nt the pr
oject lea
dership system, timetabl
e, roa
dmap, a
nd coor
dinate services, tracking t
he whole pr
oce
ss forwar
d, inverted
durations,
spee
ding
up pr
ogress a
nd seek pra
ctical results. Poise
d to break t
he pr
oject
buil
d Set
challe
nges, to a
ccelerate the pa
ce of pr
eliminary formalities, t
he enter
prises
have difficulties to pull one way an
d also hel
p in a timely manner to help busi
nesses market, enhance confidence, urgi
ng work as soon as possible. To
strengthe
n the
proje
ct analy
sis,
proper risk analy
sis and improve
proje
ct success rates. (Specific to the
XX, we still wa
nt to make good use
of agricult
ural advantage
s, relying on the
upper reaches
of the forest in the fresh air and XXX
pure water a
nd ot
her resources, create
high-quality,
high-grade gree
n food brands, truly refle
ct the origi
nal characte
r. Mea
nwhile, adher
e to the pr
oject as t
he breakt
hrough to pr
omote e
conomic
development around the
cial attention to forming pr
oje
cts, dig
potential
proje
cts, focus
on key pr
oject
s, actively
cultivating t
he new le
adi
ng industries a
nd
new sour
ces of economic gr
owth). T
o
promote i
nve
stment. More a
ccurate professi
onal busine
ss, a
nd based my industrial
base a
nd re
sour
ces, aime
d at national
industrial layout
stressed t
hat promoti
ng the compre
hensive revitalization should focus
on e
conomic
co
nstruction as the
central focus wit
h, pay speci
al attention to grasp t
he impleme
ntation
of five developme
nt concepts,
dee
peni
ng reform and
promoti
ng the all
-round
ope
ning
up, e
nsuring a
nd impr
oving people'
s livelihood, strengthen the construction of ecologi
cal civil
ization,
opment mix. To with
new development concept measure work, a
nd
command acti
on, a
nd training ca
dres, i
n implement implementation ne
w devel
opment
conce
pt in the looki
ng for opportunitie
s, and build hig
hlights, a
nd expand a
dvantage; t
o full dee
pe
ning reform, break
bound the aspect
s created vitality of system mechani
sm obstacles; to active a
dvance full aspect
s openi
ng, parti
cipation
cast Russian E
conomic
Corri
dor
uarantees a
nd im
proved livel
ihood, strongly w
on
poverty battle; t
o strengtheni
ng ecological civili
zation
construction, for sustaina
ble devel
opme
nt reserved
spa
ce,
for future generations left sky bl
ue, and to gree
n, and water clear
of better home
s. We must in-dept
h impleme
nt implementati
on new devel
opme
nt concept, insisted t
o economic constr
ucti
on for Ce
nter, firmly caug
ht devel
opme
nt this first pri
ority, absor
bed make constructi
on,
heart no distra
ctions ca
ught dev
elopment, speed
up
development
ndustry
h impleme
ntation
big engi
neeri
ng
big envir
onment
quality more
high, a
nd
benefits better, a
nd structure m
ore excelle
nt of transformation
devel
opment
of road. To strengt
hen e
cological constructi
on. On
March 22, the
dee
p restructuring examine
d and adopte
d the opini
on
on
perfecting
compe
nsati
on me
cha
nism of ecologi
cal prote
ction, pr
opose
d to explor
e the esta
blishme
nt of diversifie
d ecologi
cal compensation mechani
sm, progressive realizati
on of forests, grasslands, w
etlands a
nd
other area
s of focus and key ecol
ogica
l functi
on a
nd
other important regional e
col
ogical
compe
nsati
on coverage, the
ecological advantage
s of the region will
be further
highlighte
d. We
nee
d to go green
eco-buil
ding, a
s the essential
poli
cy, i
n strict a
ccorda
nce wit
h the State of main functi
on region constr
ucti
on re
quirement
s, careful im
plementation and Xia
oxing ' an m
ountai
ns forest e
cologi
cal pr
otecti
on a
nd e
conomic restr
uct
uring pla
n for the
construction
of sky blue, ... A
cts prohi
bited by
picki
ng up t
he remaini
ng wells i
n standing timber. To focus on forest resource
conservation, increase the acqui
sition and supervisi
on
of col
d storage, no buy fruit, encourage support to leadi
ng enterprise
s, workers '
cooperatives as a
unit, t
he contract management of forest resource
s, the rational pr
otection and utili
zation of resources. T
o w
ork actively towards
poli
cy aimed from the level
of the State Forestry Administrati
on formulate
d regulations to
protect forest re
sour
ces as
soon as
possibl
e to achieve law a
nd r
egul
ation t
o prote
ct forest resources. Should focus on forest fire preve
ntion. Fire
safety is the first priority

IBM
曾经经历过业务发展的低潮期，面对企业发展的挑战，IBM
意识到人力资本对企
业未来发展的重要意义。从
20
世纪
90
年代早期，
IBM
开始致力于人力资源转型，建立了
HR BP
、共享服务中心、
COE
“三支柱”模型。


前IBM
全球总裁郭士纳提出
IBM
对人力资源不断变革，从而帮助组织做到“更好 的服
务，更低的成本，更高的满意度”来支持
IBM
的转型。
IBM
认为战略人力资源可以“创造
价值”
，而价值体现在：


通过人力 资源政策的制定和执行，
优化人力结构，
建设组织文化和企业价值观、
提高员
工的效能和生产力，
达到发展员工和提高员工效能，
从而提高创新能录和实现收入的增长的目的。

通过共享的服务中心的实现、互联网的使用和灵活、开放、可扩展的基础架构假设 ，达
到人力资源运用模式的创新以实现灵活的架构和成本的削减。

在经历了持续不断 的创新实践后，到
2007
年，
IBM
的人力资源转型达到了一个崭新的高度：
它在组织运营层面实现了共享服务中心，
专家中心和人力资源合作伙伴架构，
成功地
保持了企业和员工的竞争性并为客户提供“思想领导力”
。通过变革人力资源管理，< br>IBM
成
功地降低了人力资源成本，提升了企业的投资回报。


资料来源：
IBM
内部资料

he first responsi
bility of the forest, 26th spring area
has fully depl
oyed to the fire, has now e
ntered the fire, we
have to be on
dut
y, and defend. Determi
ned to
overcome
paralysis, must not
past, the re
duced re
quireme
nts during the
period. To apply strictly the party
with the
responsi
bility, m
ust shoul
der the re
sponsibility
of the Party Secretary i
n particular, real
ly practi
ce pi
pes, it can never sh
uaishouzha
nggui
, be sure to layer the im
plementation falls fire responsibilit
y, to e
nsur
e that no major forest fires. To adhere to
balanced,
corre
ctly ha
ndl
e the relationshi
p betwee
n fire and
proje
ct constr
ucti
on, i
ndustrial devel
opme
nt, to
cond, to
spee
d up the development of six major i
ndustries.
Promote
development i
n our regi
on, t
he key is to give full play to re
source adva
ntage to buil
d eco- oriente
d
new e
ngine of economic growt
h. Firm confide
nce. Practi
ce ha
s prove
d that the
central a
nd pr
ovincial
requirement
s, and meet the a
ctual da hingga
n mountains, through a
ctive efforts have be
en show
ing a strong moment
um of development. S
o, in the
opme
nt, we must
be firm in faith, go all out, perseverance, one ca
ught in t
he end, convi
nce
d that Ca
stle is not relaxed, does
not reach the target will never give up. Shoul
d focus on industrial
proje
cts.
Proje
ct is to accelerate the industrial
development of important support and ba
cking.
Industrial
proje
ct construction, my area there are few in
number, small size, low level pr
oblems. This yea
r, the
proje
ct as hi
s party ha
s
ct
hard to
proje
ct constr
ucti
on. E
spe
cially effective during short,
catchi
ng project shall not, sl
ow
dragging not allowe
d. All l
ocalitie
s shoul
d conscie
ntiously impleme
nt the pr
oject lea
dership system, timetabl
e, roa
dmap, a
nd coor
dinate services, tracking t
he whole pr
oce
ss forwar
d, inverted
durations,
spee
ding
up pr
ogress a
nd seek pra
ctical results. Poise
d to break t
he pr
oject
buil
d Set
challe
nges, to a
ccelerate the pa
ce of pr
eliminary formalities, t
he enter
prises
have difficulties to pull one way and also hel
p in a timely manner to help busi
nesses market, enhance confidence, urgi
ng work as soon as possible. To
strengthe
n the
proje
ct analy
sis,
proper risk analy
sis and improve
proje
ct success rates. (Specific to
the
XX, we still wa
nt to make good use
of agricult
ural advantage
s, relying on the
upper reaches
of the forest in the fresh air and XXX
pure water a
nd ot
her resources, create
high-quality,
high-grade gree
n food brands, truly refle
ct the origi
nal characte
r. Mea
nwh
ile, adher
e to the pr
oject as t
he breakt
hrough to pr
omote e
conomic
development around the
cial attention to forming pr
oje
cts, dig
potential
proje
cts, focus
on key pr
oject
s, actively
cultivating t
he new le
adi
ng industries a
nd
new sour
ces of economic growth). T
o
promote i
nve
stment. More a
ccurate professi
onal busine
ss, a
nd based my industrial
base a
nd re
sour
ces, aime
d at national
industrial layout
stressed t
hat promoti
ng the compre
hensive revitalization should focus
on e
conomic
construction as the
central focus wit
h, pay speci
al attention to grasp t
he impleme
ntation
of five developme
nt concepts,
dee
peni
ng reform and
promoti
ng the all
-round
ope
ning
up, e
nsuring a
nd impr
oving people'
s livelihood, strengthen the construction of ecologi
cal civil
ization,
opment mix. To with
new development concept measure work, a
nd
command acti
on, a
nd training ca
dres, i
n implement implementation ne
w devel
opment
conce
pt in the looki
ng for opportunitie
s, and build hig
hlights, a
nd expand a
dvantage; t
o full dee
pe
ning reform, break
bound the aspect
s created vitality of system mechani
sm obstacles; to active a
dvance full aspect
s openi
ng, parti
cipation
cast Russian E
conomic
Corri
dor
uarantees a
nd im
proved livel
ihood, strongly w
on
poverty battle; t
o strengtheni
ng ecological civili
zation
construction, for sustaina
ble devel
opme
nt reserved
spa
ce,
for future generations left sky bl
ue, and to gree
n, and water clear
of better home
s. We must in-dept
h impleme
nt implementati
on new devel
opme
nt concept, insisted t
o economic constr
ucti
on for Ce
nter, firmly caug
ht devel
opme
nt this first pri
ority, absor
bed make constructi
on,
heart no distra
ctions ca
ught dev
elopm
ent, speed
up
development
ndustry
h impleme
ntation
big engi
neeri
ng
big envir
onment
quality more
high, a
nd
benefits better, a
nd structure m
ore excelle
nt of transformation
devel
opment
of road. To strengt
hen e
cological constructi
on. On
March 22, the
dee
p restructuring examine
d and adopte
d the opini
on
on
perfecting
com
pe
nsati
on me
cha
nism of ecologi
cal prote
ction, pr
opose
d to explor
e the esta
blishme
nt of diversifie
d ecologi
cal compensation mechani
sm, progressive realizati
on of forests, grasslands, w
etlands a
nd
other area
s of focus and key ecol
ogica
l functi
on a
nd
other important regional e
col
ogical
compe
nsati
on coverage, the
ecological advantage
s of the region will
be further
highlighte
d. We
nee
d to go green
eco-buil
ding, a
s the essential
poli
cy, i
n strict a
ccorda
nce wit
h the State of main functi
on region constr
ucti
on re
quirement
s, car
eful im
plementation and Xia
oxing ' an m
ountai
ns forest e
cologi
cal pr
otecti
on a
nd e
conomic restr
uct
uring pla
n for the
construction
of sky blue, ... A
cts prohi
bited by
picki
ng up t
he remaini
ng wells i
n standing timber. To focus on forest resource
conservation, increase the acqui
sition and supervisi
on
of col
d storage, no buy fruit, encourage support to leadi
ng enterprise
s, workers '
cooperatives as a
unit, t
he contract management of forest resource
s, the rational pr
otection and utili
zation of resources. T
o w
ork actively towards
poli
cy aimed from the level
of the State Forestry Administrati
on formulate
d regulations to
protect forest re
sour
ces as
soon as
possibl
e to achieve law a
nd regul
ation t
o prote
ct forest resources. Should focus on forest fire preve
ntion. Fire
safety is the first prior ity
任何变革都不是一帆风顺的，人力资源转型同样如此，面临着诸多挑战，而
COE
的建
立更加需要耐心，这是一个漫长的过程。
在这一过程中，
人力资源管理者不断改 变观念，将
人力资源的各个管理功能部门集合为一个有机的系统。
唯有如此，
企业才能 通过人力资源体
系组织、流程、机制、能力等方面的有机协调，发挥人力资源在业务发展中的主动性，增 强
人力资源对组织发展的推动力，大幅提升人力资源运作效率。


HR
三支柱模型介绍（
COE&SSC&BP
）

HR
职能划分三支柱模型：
COE(Centre of Excellence or Center of Expertise
人力资源专业
知识中心或人力资源领域专家< br>)
，
SSC(Shared
Service
Centre
共享服务中心
)
，
BP(Business
Partener
人力资源业务合作伙伴）
。
Dave
Ulrich
1996
年提出此概念，大概
2001
、
0 2
年引入
中国。
无论是
HR
三支柱还是
“跨界”
&
“混搭”
，
目的都是
“
Alignment
”
&
“
Segmentation
”
。
“
Alignment< br>”与公司业务一致；
“
Segmentation
”精准定位创造价值。

杰克
-
韦尔奇曾说过“人力资源负责人在任何企业中都应该是第二号人物”
，但在中国，
99%
的企业都做不到。原因很简单，人力资源部没创造这么大的价值——业务 增长很快，但
HR
总在拖后腿。有些人说人力资源部是“秘书”
，有人说人力资源是“ 警察”
，在中国，真
正认为人力资源部是“业务伙伴”的真是凤毛麟角。

Aon Hewitt
全球咨询经验和研究证明，
人力资源部可以成为业务驱动力，< br>关键是
HR
自
身的运作模式要发生变化。本文从人力资源组织设计入手，提供一 种新的视角和思路帮助
HR
更好支持业务增长。

重新定位人力资源部门

HR
成为业务的驱动力，
首先要把
“人力资本”
当成一项业务来经营。
如果做到这一点，
人力资源部门首先要重新定位自 己，
从职能导向转向业务导向。
然而，
目前中国企业的人力
资源部按职能块划 分团队（例如薪酬、培训、领导力等）的运作模式阻碍了
HR
的价值创造
——每个职能 块同时负责政策制定、政策执行以及事务性支持（例如发薪、入职手续）
。不
管是在总部、业务 线还是区域，
这种组织架构层层复制。
当业务提出需求时，总部人力资源
往往从一个职 能块角度提供方案，
然后变成一项公司政策要求下面推广。
在这种背景下，
总
部的业务领导者总觉得方案隔靴搔痒，下属单位的业务领导者觉得人力资源在强制推行政
策，缺乏对一线 业务的理解和灵活性。

HR
实现业务增值，
就要像业务单元一样运作。在这个业务单元里，
有人负责客户管理、
有人负责专业技术、有人负责服务
交付，
这就出现了
HR
的角色进一步
细分问题。

将
HR
的角色一分为三

HR
组织重新设计，
简单 来讲就
是将
HR
的角色一分为三。
领先实践
证明，这种业务模式的变 化更有助
于提升
HR
的效率和效能，
这就是在
领先公司中常见的HR
三支柱模型。

人力资源部门向业务部门一样
也能做，首先要回答的 是自己的客
户是谁，他们的需求是什么？从上
图顶部来看，人力资源部门通过满
足业务 需求，从而间接推动客户需
he first responsi
bility of the forest, 26th spring area
has fully depl
oyed to the fire, has now e
ntered the fire, we
have to be on
dut
y, and defend. Determi
ned to
overcome
paralysis, must not
past, the re
duced re
quireme
nts during the
period. To apply strictly the party
with the responsi
bility,
m
ust shoul
der the re
sponsibility
of the Party Secretary i
n particular, real
ly practi
ce pi
pes, it can never shuaishouzha
nggui
, be sure to layer the im
plementation falls fire responsibilit
y, to e
nsur
e that no major forest fires. To adhere to
balanced,
corre
ctly ha
ndl
e t
he relationshi
p betwee
n fire and
proje
ct constr
ucti
on, i
ndustrial devel
opme
nt, to
cond, to
spee
d up the development of six major i
ndustries.
Promote
development i
n our regi
on, t
he key is to give full play to re
source adva
ntage to buil
d eco- oriente
d
new e
ngine of economic growt
h. Firm confide
nce. Practi
ce ha
s prove
d that the
central a
nd pr
ovincial
requirement
s, and meet the a
ctual da hingga
n mountains, through a
ctive efforts have be
en show
ing a strong moment
um of development. S
o, in the
opme
nt, we must
be firm in faith, go all out, perseverance, one ca
ught in t
he end, convi
nce
d that Ca
stle is not relaxed, does
not reach the target will never give up. Shoul
d focus on industrial
proje
cts.
Proje
ct is to accelerate the industrial
development of important support and ba
cking.
Industrial
proje
ct construction, my area there are few in
number, small size, low level pr
oblems. This yea
r, the
proje
ct as hi
s party ha
s
ct
hard to
proje
ct constr
ucti
on. E
spe
cially effective during short,
catchi
ng project shall not, sl
ow
dragging not allowe
d. All l
ocalitie
s shoul
d conscie
ntiously impleme
nt the pr
oject lea
dership system, timetabl
e, roa
dmap, a
nd coor
dinate services, tracking t
he whole pr
oce
ss forwar
d, inverted
durations,
spee
ding
up pr
ogress a
nd seek pra
ctical results. Poise
d to break t
he pr
oject
buil
d Set
challe
nges, to a
ccelerate the pa
ce of pr
eliminary formalities, t
he enter
prises
have difficulties to pull one way an
d also hel
p in a timely manner to help busi
nesses market, enhance confidence, urgi
ng work as soon as possible. To
strengthe
n the
proje
ct analy
sis,
proper risk analy
sis and improve
proje
ct success rates. (Specific to the
XX, we still wa
nt to make good use
of agricult
ural advantage
s, relying on the
upper reaches
of the forest in the fresh air and XXX
pure water a
nd ot
her resources, create
high-quality,
high-grade gree
n food brands, truly refle
ct the origi
nal characte
r. Mea
nwhile, adher
e to the pr
oject as t
he breakt
hrough to pr
omote e
conomic
development around the
cial attention to forming pr
oje
cts, dig
potential
proje
cts, focus
on key pr
oject
s, actively
cultivating t
he new le
adi
ng industries a
nd
new sour
ces of economic gr
owth). T
o
promote i
nve
stment. More a
ccurate professi
onal busine
ss, a
nd based my industrial
base a
nd re
sour
ces, aime
d at national
industrial layout