家务活史上最全订单跟进英文模板你不容错过!

2021年1月22日发(作者：虬髯客)
1.

未付款订单的催款模板（请根据您产品的自身特点对


描述内容进行修改）
。

Dear xxx,

We have got your order of XXXXXX. But it seems

that the order is still unpaid. If there’s anything I


can help with the price,size, etc. please feel free to

contact me. After the payment is confirmed, I will

process the order and ship it out as soon as

possible. Thanks!

2.
查看到买家付款完成的订单后，给买家发送订单确认


邮件，并且告知预计发货时间。

Hi, xxx,

Thank you for your payment for orders xxxxxxx.

We will be dispatching these items within the next

3 days. If you have any questions or problems,

contact us directly for help.

3.
填写了发货通知后告知买家当前状况（订单号、发货


单号、运输方式和发货日期）
。

Hello, xxx,

We are happy to tell you we have dispatched your

order! You can track its progress with the following

tracking number:xxxxxx.

You can also track the delivery of your order

yourself here:
.


It usually takes about 30 days for your order arrive,

but as this is the shopping season, the logistics

companies are very busy and some orders may takes

lightly longer to arrive.

If you have any questions or problems, contact us

directly for help.

4.
超过
5
天还未更新物流信息，让买家再等待。

Dear xxx,

As we all know, it’s the busiest part of the


shopping season and the logistics companies are

running at maximum capacity.

Your delivery information has not been updated

yet, but don’t worry
- we will let you know as soon

as an update is available.

Thank you for your patience!

5.
货物退回，换物流方式重新给买家发货，并延长收货


时间。

Hello, xxx,

Due to the overwhelming demand for logistics this

shopping season, the original dispatch has failed.

Don’t worry! We have already dispatched your


order with a different logistics company. You can

track the new delivery of your order here:

.


We have also extended the time period for you to

confirm delivery.

If you have any questions or problems, contact us

directly for help.

6.
长时间在途，确认是否收到货物，减少买家未收到的


担忧。

Hello, xxx,

If you haven’t received your order yet, please


don’t worry. We just checked the tracking


information and it’s on its way!


Don’t worry about your money or your purchase


either if you do not receive your package, we will

resend your order
, or you can apply for a full

refund.

If you have any questions or problems, contact us

directly for help.

7.
距离确认收货超时还有
1
周，依然未妥投，告知买家


物流的大致情况，并且告知买家会给他延长收货时间，


请买家不要提交纠纷。

Hello, xxx,

We have checked the tracking information and

found your package is still intransit. This is due to

the overwhelming demand for logistics this

shopping season.

We have also extended the time period for you to

confirm delivery.

If you have any questions or problems, please

contact us directly for assistance, rather than

submitting a refund request. We aim to solve all

problems as quickly as possible!

Thanks!

8.
客户投诉产品质量有问题
(
表示歉意，并愿意配合解


决问题，承诺下次购买能给予折扣
)
，请根据订单实际情


况进行更改。

Dear xxx
，


I am very sorry to hear about that. Since I did

carefully check the order and the package to make

sure everything was in good condition? Before

shipping it out, I suppose that the damage might

have happened during the transportation. But I’m


still very sorry for the inconvenience this has

brought you. I guarantee that I will give you more

discounts to make this up next time you buy from

us. Thanks for your understanding.

9.
货物断货，推荐类似产品（建议大家及时把断货的商


品下架）
。

Dear xxx,

We are very sorry that item you ordered is out of

stock at the moment. I will contact the factory to

see when it will be available again. I would like to

recommend some other items of similar styles.

Hope you like them too. You can click on the

following link to check them out XXXXXX. If

there’s anything I can help with, please feel free


to contact us. Thanks!

10.
折扣产品推荐。

Dear xxx,

Thanks for your message. Well, if you buy both of

the XXXX items, we can offer you a XXX %discount.

Once we confirm your payment, we will

ship out the items for you in time.

Please feel free to contact us if you have any

further questions.

Thanks & Best regards!

11.
买家议价（填写希望买家购买的件数和您所能提供


的折扣）
。

Dear xxx,

Thank you for taking interests in our item. I’m


afraid we can’t offer you that low price you


bargained as the price we offer has been carefully

calculated and our profit margin is already very

limited. However
, we can offer you a XXX

%discount if you purchase more than XXXX

pieces in one order
. If you have any further

questions, please let me know. Thanks!

12.
向买家推荐新品
(
圣诞节
/
新年等节日畅销产品推


荐
)
。

Dear xxx,

As Christmas/New year
/…… is coming, we found


XXXXXXXXXX has a large potential market. Many

customers are buying them for resale on eBay or

in their retail stores because of its high profit

margin. We have a large stock of XXXXXXXX.

Please click the following link to check them out

XXXXXXXXXX. If you order more than 10 pieces

in one order
, you can enjoy a wholesale price of

XXX. Thanks.

13.
货物在海关。

Hello, xxx,

We have checked the tracking information and

found your package has now arrived at your

country’s customs age
ncy.

Please let us know as soon as your order arrives

at your delivery address.

If your package experiences any delays at

customs, please contact them tore solve any

problems.

Thanks!

14.
货物已经处于签收状态，提醒买家确认收货并且给


予好评。

Hello, xxx,

The tracking information shows that you have

received your order! Please make sure your items

have arrived in good condition and then confirm

satisfactory delivery.

If you are satisfied with your purchase and our

service, we will greatly appreciate it if you give us a

five-star feedback and leave positive comments

on your experience with us!

If you have any questions or problems, please

contact us directly for assistance, rather than

submitting a refund request. We aim to solve all

problems as quickly as possible!