worthy的用法亚马逊运营订单跟进的14个英文模板

2021年1月22日发(作者：万事如意英文)
精品文档

你我共享

亚马逊运营订单跟进的
14
个英文模板



1.
未付款订单的催款模板。（请根据您产品自身特点对描述内容进行修改）

Dear xxx
We have got your order of XXXXXX
。

But it seemsthat the order is still unpaid. If
there
’
s anything I can help with the price,size, etc., please feel free to contact me.
After the payment is confirmed, Iwill process the order and ship it out as soon as
possible. Thanks!

2.
查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间。

Hi, xxx,
Thank
you
for
your
payment
for
orders
xxxxxxx.
We
will
be
dispatching
these
itemswithin
the
next
3
days.
If
you
have
any
questions
or
problems,
contact
usdirectly for help.

3.
填写了发货通知后告知买家当前状况，（订单号、发货单 号、运输方式和发货日期）。

Hello, xxx,
We are happy to tell you we have dispatched your order! You can track itsprogress
with the following tracking number: xxxxxx
You can also track the delivery of your order yourself here:
AAAAAA
精品文档

你我共享

.
It
usually
takes
about
30
days
for
your
order
arrive,
but
as
this
is
theshopping
season,
the
logistics
companies are
very
busy
and
some
orders
may
takeslightly
longer to arrive.
If you have any questions or problems, contact us directly for help.

4.
超过
5
天还未更新物流信息，让买家再等待。

Dear xxx,
As
we
all
know,
it
’
s
the
busiest
part
of
the
shopping
season
and
the
logisticscompanies are running at maximum capacity.
Your delivery information has not been updated yet, but don
’
t worry- we will let
you know as soon as an update is available.
Thank you for your patience!

5.
货物退回，换物流方式重新给买家发货，并延长收货时间。

Hello, xxx,
Due
to
the
overwhelming
demand
for
logistics
this
shopping
season,
the
originaldispatch has failed.
Don
’
t
worry!
We
have
already
dispatched
your
orderwith
a
different
logistics
company. You can track the new delivery of yourorder here:
.
AAAAAA
精品文档

你我共享

We have also extended the time period for you to confirm delivery.
If you have any questions or problems, contact us directly for help.

6.
长时间在途，确认是否收到货物，减少买家未收到的担忧。

Hello, xxx,
If you haven
’
t received your order yet, please don
’
t worry. We just checked the
tracking information and it
’
s on its way!
Don
’
t worry about your money or your purchase either
–

if you do not receive
your package, we will resend your order, oryou can apply for a full refund.
If you have any questions or problems, contact us directly for help.

7.
距离确认收货超时还有
1< br>周，
依然未妥投，
告知买家物流的大致情况，
并且告知买家会给
他延长 收货时间，请买家不要提交纠纷。

Hello, xxx,
We have checked the tracking information and found your package is still intransit.
This is due to the overwhelming demand for logistics this shoppingseason.
We have also extended the time period for you to confirm delivery.
If
you
have
any
questions
or
problems,
please
contact
us
directly
forassistance,
rather than submitting a refund request. We aim to solve allproblems as quickly as
possible!
Thanks!

AAAAAA
精品文档

你我共享

8.
客户投诉产品质量有问题
(
表示歉意，并愿 意配合解决问题，承诺下次购买能给予折扣
)
，
请根据订单实际情况进行更改。

Dear xxx
I
am
very
sorry
to
hear
about
that.
Since
I
did
carefully
check
the
order
andthe
package to make sure everything was in good condition? Before shipping itout, I
suppose that the damage might have happened during the I
’
m
still very sorry for the inconvenience this has brought you. Iguarantee that I will give
you more discounts to make this up next time you buyfrom us. Thanks for your
understanding.

9.
货物断货，推荐类似产品。（建议大家及时把断货的商品进行下架）。

Dear xxx,
We are very sorry that item you ordered is out of stock at the moment. I willcontact
the factory to see when it will be available again. I would like torecommend some
other items of similar styles. Hope you like them too. You canclick on the following
link to check them out XXXXXX. If there
’
s anything I canhelp with, please feel free
to contact us. Thanks!

10.
折扣产品推荐。

Dear xxx,
Thanks for your message. Well, if you buy both of the XXXX items, we can offeryou
a XXX % discount. Once we confirm your payment, we will ship out the itemsfor you
AAAAAA