buzzedb2c客户邮件跟进模板

2021年1月22日发(作者：promotes)

1
）未付款订单

Dear $$buyer,

We have got your order of XXXXXX
。
But it seems that the order
is still unpaid. If theres anything I can help please feel free to
contact me. After the payment is confirmed, I will process the order
and ship it out as soon as possible. Thanks
！

Best Regards



$$myname



译文：我们已收到你的 订单，但订单似乎未付款。如果有什么能帮
助的，请随时与我联系。当付款完成，我将立即备货并发货。 谢谢！

提示：请根据您产品自身特点对描述内容进行修改。





2
）已付款订单

Dear $$buyer,

Your payment for item XXXXXXXXXXXXXX has been confirmed. We will ship
your order out within XXX business days as promised. After doing so, we will
send you an e-mail notifying you of the tracking number. If you have any other
questions, please feel free to let me know. Thanks!

Best Regards

$$myname



译文：您的订单编号为
XXXXXXXXXXXXXX
的款项已 收到，我们
将在承诺的
XXX
天内发货，发货后，我们将通知你货运单号。如果
您有任何问题请随时联系我。谢谢！

提示：请填上您的订单号和发货天数。



3
）发货后

Dear $$buyer,

The item XXXXXXXXXXXXXX you ordered has already been?shipped out
and the tracking number is XXXXXXXXXXXXXX. The shipping status is as
follows: XXXXXXXXXXXXXX. You will get it soon. Thanks for your support!

Best Regards

$$myname



译文：订单号为< br>XXXXXXXXXXXXXX
的货物已经发货，发货单号
是
XXXXXXXX XXXXXX
，运输方式是
XXXXXXXXXXXXXX
，订单
状态是XXXXXXXXXXXXXX
。您将会很快收到货物，感谢您的支持
和理解。

提示：请填写订单号、发货单号、运输方式和发货日期。



4
）询问是否收到货

Dear $$buyer,

According to the status shown on EMS website, your order has
been received by you. If you have got the items, please confirm it
on . If not, please let me know. Thanks
！

Best Regards

$$myname



译文：
E MS
网站显示您已收到货物。如果您已收到货物请到敦煌网
确认，如果有问题请告知我。谢谢！

提示：可根据您货物的实际情况进行更改。





5
）客户投诉产品质量有问题

Dear $$buyer,

I am very sorry to hear about that. Since I did carefully check the order and
the package to make sure everything was in good condition?before shipping it
out, I suppose that the damage might have happened during the
transportation. But I’m still very sorry for the inconvenience this has brought
you. I guarantee that I will give you more discounts to make this up next time
you buy from us. Thanks for your understanding.

Best Regards

$$myname



译文：很抱歉听到发给您的货物有残损，我在 发货时再三确定了包
装没有问题才给您发货的。残损可能发生在运输过程中，但我仍旧
因为带给 您的不便深表歉意。当您下次从我这购买时，我将会给您
更多的折扣。感谢您的谅解。

提示：请根据投诉的实际情况进行更改。



6
）订单完成

Dear $$buyer,

I am very happy that you have received the order. Thanks for your support. I
hope that you are satisfied with the items and look forward to doing more
business with you in future.

Thanks
！

$$myname



译文：我很高兴地看到您已收到货，感谢您的支持。希望您满意，
并期待着在将来与您做更多的生意。< br>




7
）提醒买家给自己留评价

Dear $$buyer,

Thanks for your continuous support to our store, and we are striving to
improve ourselves in terms of service, quality, sourcing, etc. It would be highly
appreciated if you could leave us a positive feedback, which will be a great
encouragement for us. If there's anything I can help with, don't hesitate to tell
me.

Best Regards

$$myname



译文：感谢您继续支持我们，我们正在改善我们的服务，质量，采
购等。如果您可以给我们一个积极的 反馈，我们会非常感激，因为
这对我们来说是一个很大的鼓励。如果有什么我可以帮助，不要犹
豫请告诉我。



8
）货物断货

Dear $$buyer,

We are very sorry that item you ordered is out of stock at the
moment. I will contact the factory to see when it will be available
again. I would like to recommend some other items of similar
styles. Hope you like them too. You can click on the following link
to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX?? ?.If
there’s anything I can help with, please feel free to contact us.
Thanks
！

Best Regards

$$myname



译文：真是对不起 ，您订购的产品目前缺货，我会与工厂联系什么
时候能补上，并将随时告知你。以下链接提供的产品也很 不错
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
，您可以看看。有什么
我可以帮忙的，请随时与我们联系。谢谢！

提示：请在横线处添加同类产品的链接。





9
）折扣

Dear $$buyer,

Thanks for your message. Well, if you buy both of the XXXX items, we can
offer you a XXX % discount. Once we confirm your payment, we will ship out
the items for you in time.

Please feel free to contact us if you have any further questions.



Thanks & Best regards!

$$myname



译文：感谢您给我信息。目前我们正在进行促销，如果你购买了
XXXX
个产品，我们可以为您提供
XXX %
的折扣。一旦我们确认您
的付款，我们 将及时发货。如果您有任何进一步的问题，请随时与
我们联系。谢谢！

提示：请添写希望买家购买的件数和您所能提供的折扣。



10
）买家议价

Dear $$buyer,