印度薄饼消费者权益保护法(英文条文).doc

2021年1月22日发(作者：goldmine)


消费者权益保护法


Law of the People’s Republic of China on Protection of Consumer Rights and In
(Adopted at the Fourth Meeting of the Standing Committtee of the Eighth National People
October 31, 1993, and shall enter into force as of January 1, 1994.)



Chapter I General Provisions

Article 1 The present Law is formulated for the protection of the legitimate rights an
market economy.

consumers,
maintenance
of
the
socio-economic
order
and
promotion
of
the
healthy
developme
Article
2
The
rights
and
interests
of
consumers
in
purchasing
and
using
commodities
or
rec
for
daily
consumption
shall
be
under
the
protection
of
the
present
Law,
or
under
the
prot

relevant laws and regulations in absence of stipulations in this Law.
Article
3
Business
operators
shall,
in
their
supply
of
commodities
produced
and
sold
by
t
stipulations in the present law.

to consumers, abide by the present Law, or abide by other relevant laws and regulation


Article
4
In
transactions
between
business
operators
and
consumers
a
principle
of
voluntari
fairness, honesty and credibility shall be followed.

Article 5 The State shall protect the legitimate rights and interests of consumers from



The
State
shall
adopt
measures
to
safeguard
consumers’
exercise
of
their
rights
in

the law and to maintain the legitimate rights and interests of consumers
Article 6 It is the common responsibility of the whole society to protect the legitim
interests of consumers.



The State shall encourage and support all organizations and individuals to exe

supervision over acts infringing upon consumer rights and interests.


Mass
media
shall
conduct
propaganda
defending
the
legitimate
rights
and
interests
of
interests of consumers.

through public opinion, exercise supervision over acts infringing upon the legitima
Chapter II Rights of Consumers



Article 7 Consumers shall, in their purchasing and using commodities or receiving serv
right of the inviolability of their personal and property safety.

to the requirements of personal and property safety.



Consumers shall have the right to demand business operators to supply commodities
Article 8 Consumers shall enjoy the right to obtain true information of the commoditie
and use or the services they receive.



Consumers shall have the right to demand business operators, in light of the differ
of
commodities
or
services,
to
provide
their
prices,
origin,
manufacturers,
usage,functi
grades, main ingredients, date of production, term of validity,certificates of inspect
services.

instructions, aftersale services or information relating to contents, standards and
Article 9 Consumers shall enjoy the right of free choice of commodities or se



Consumers
shall
have
the
right
to
make
a
free
choice
of
business
operators
for
supply


or services, select freely among varieties of articles or forms of services and decide

a free choice of commodities or services.

to buy or not to buy any kind of commodities, or to accept or not to accept any item


Consumers shall have
the right to
make comparisons, differentiations
and
selections
Article 10 Consumers shall enjoy the right of fair deal.



Consumers shall, in their purchasing commodities or receiving services, have the r
fair deal prerequisites such as guarantee of quality, reasonable prices and correct me
have the right to refuse any compulsory transaction of business operator
Article 11 Consumers suffering from personal injury or property damage resulting
from
th
with the law.

or
using
of
commodities
or
receiving
of
services
shall
have
the
right
to
demand
compensation
Article
12
Consumers
shall
have
the
right to
form
public
organizations
for
the
maintenan


legitimate rights and interests according to law.

Article 13 Consumers shall have the right to acquire knowledge concerning consumption
of consumer rights and interests.



Consumers
shall
make
efforts
to
master
the
knowledge
of
their
necessary
commodities
of self- protection.

the skill in operation thereof, apply the commodities in a correct way and raise their
Article 14 Consumers shall, in their purchasing and using commodities or receiving ser
right that their human dignity, national customs and habits are respecte
Article 15 Consumers shall have the right to exercise supervision over commodities, se
as the work of protection of consumer rights and interests.



Consumers shall have the right to inform and charge against the infringement upon c
and
interests
and
the
breach
of
law
or
neglect
of
duty
on
the
part
of
State
organs
and
thei
or proposals for the work of protection of consumer rights and
interests.

in the work of protection of consumer rights and interests, and have the right to rais


Chapter III Obligations of Businees Operators

Article 16 Business operators shall, in their supply of commodities and services to con
laws and regulations concerned.

their
obligations
stipulated
in
the
Law
of
the
People’s
Republic
of
China
on
Product
Qu


In case an agreement is reached between business operators and consumers, the busi
shall not contravene the provisions of laws and regulations.

shall fulfill the obligations agreed upon in the agreement; but the agreement between
Article 17 Business operators shall listen to the consum
ers’ opinions on the commoditi
they supply and accept consumers’ supervision.



Article 18 Business operators shall guarantee that the commodities and services they s
requirements for personal or property safety. As to commodities and services liable to
or property safety, business operators shall give the consumers truthful explanation
as well as the methods of preventing damage.

warnings,
and
shall
explain
or
indicate
the
correct
ways
of
using
the
commodities
or
rec


Business
operators
shall,
upon
discovery
of
serious
defects
of
the
commodities
or
servi
which are liable to harm personal or property safety even though the commodities are cor
and inform the consumers, and adopt measures to prevent
damage.

or
services
are
received
in
a
correct
way,
immediately
report
to
the
administrative
depart


Article 19 Business operators shall provide consumers with authentic information con

commodities or services, and may not make any false and misleading propaga


Business operators shall give truthful and definite replies to inquiries from cons

qualities of the commodities or services they supply and the operation methods


Shops shall mark clearly the prices of the commodities they supply.
Article 20 Business operators shall indicate their real names and marks

and marks.



Business operators who lease counters or grounds from others shall indicate their
Article 21 Business operators who supply commodities or services shall make out for con


for
purchases
or
documents
of
services
in
accordance
with
relevant
regulations
of
the
Stat
practices; business operators must produce such invoices or documents in case consum
Article 22 Business operators shall guarantee the quality, functions, usage and term of
the
commodities
or
services
they
supply
should
possess
under
normal
operation
or
accepta

consumers are aware of the defects before they buy the commodities or receive the


Business
operators
who
employ
advertisements,
product
instructions,
samples
or
other
the quality state of their commodities or services shall guarantee that the actual q
commodities or services they supply is in conformity with that demonstrat
Article 23 Business operators who are under the obligation of repair or caveat vendi
responsibilities in accordance with regulations of the State or agreements with consum
deliberately or refuse unreasonably to do so.

out such obligations correspondingly according to such regulations or agreements, and


Article
24
Business
operators
may
not,
through
format
contracts,
notices,
announcements
bulletins and so on, impose unfair or unreasonable rules on consumers or reduce or esc

in the preceding paragraph shall be invalid.

liability for their infringement of the legitimate rights and interests of con


Format
contracts,
notices,
announcements,
entrance
hall
bulletins
and
so
on
with
con
Article
25
Business
operators
may
not
insult
or
slander
consumers,
may
not
search
the
bo

or the articles they carry with them, and may not violate the personal freedom of
Chapter IV Protection of the Legitimate Rights and Interests of Consumers
the State

Article
26
The
State
shall
heed
to
the
opinions
and
demands
from
consumers
when
making
la
and policies concerning consumer rights and interests.



Article 27 People’s governments at various levels shall strengthen their leader
protection of the legitimate rights and interests of consumers.

organize,coordinate
and
supervise
the
administrative
departments
concerned
to
do
their
w


People’s
governments
at
various
levels
shall
strengthen
supervision
to
prevent
occ
damaging to the personal or property safety of consumers and promptly check any
Article 28 Departments for industry and commerce of people’s governments at various l
administrative
departments
concerned
shall
adopt
measures
to
protect
the
legitimate
right
of the laws and regulations.

of
consumers
within
the
scope
of
their
respective
functions
and
duties
in
accordance
with


Administrative departments concerned shall listen to the complaints of consumers a
services, and carry out timely investigation and disposition.

organizations as to the transactions of business operators and the quality of their c
Article
29
State
organs
concerned
shall,
in
accordance
with
the
provisions
of
laws
and
regu
any law-breaking or criminial activities of business operators infringing upon the leg

and interests of consumers in their supplying commodities or services.


Article 30 The people’s courts shall adopt measures to facilitate consumers to ta
ke le
and must entertain and handle without delay cases of disputes over consumer rights and

meet
the
conditions
for
a
lawsuit
specified
in
the
Civil
Procedure
Law
of
the
People’s
Rep
Chapter V Consumer Organizations

Article 31 Consumer associations and other consumer organizations are public organiz
legitimate rights and interests of consumers.

according to law to exercise social supervision over commodities and services and t
Article 32 Consumer associations shall perform the following functions:


administrative departments;

relating to the legitimate rights and interests of consumers;

points of complaints;
(1) to afford consumption information and consultative services to consume
(2) to participate in supervision over or inspection of commodities and services conduc
(3) to make reports, inquiries and suggestions to relevant administrative department
(4) to accept and hear complaints of consumers and offer investigations and mediations