2021年1月23日发(作者：差拍)

酒店前台接待日常用语

第一部分

问候

1. Welcome to haiyatt garden Hotel . I
’
m ***, what should I call you,
please?
欢迎光临海悦酒店。我是
***
，请问我该怎么称呼你呢？

2. Good morning/afternoon/evening, Sir/Madame. What can I do for you?
先生
/
女士，你好！请问我能为您做点什么？

3. My name is ***, is there anything else I can do for you, just let me
know.
我叫
***
，如果需要我为您做些什么，请告诉我。

you have any problems, please feel free to contact us .
如果你有任何需要，请随时联系我们。

Part 2 Helping to Check-in
第二部分

帮助入住


have
a
seat
for
a
while
I
’
ll
help
you
with
the
check-in
procedure.
请在那边稍坐一会儿，我将会为您办理入住手续。

2.
Would
you
please
give
me
your
passport
and
credit
card
?,
I
’
ll
return
them to you right away after the check-in procedure.
请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。

3. How many nights will you stay this time?
这次入住您会住多少天？

4. Which room would you like, smoking room or non-smoking room?
您是要吸烟房间还是不吸烟房间？

5.
Excuse
me,
Sir/Madame.
How
would
you
like
to
pay
the
deposit,
together
or separately?
先生
/
女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？

Here
is
your
room
key
and
the
breakfast
coupon.
Would
you
please
sign
here?
这是您的房卡和早餐券。请您在这里签个名好吗？

7. Here are your
passport and the
credit
card .
You can go up to the room
now I hope you enjoy your stay with us..
这是给回您的护照和信用卡。现在您可以上房间了。希望您在这里居住愉快。

Part 3 Providing Service During Staying
第三部分

居停期间提供服务

Regular Service
常规服务

(1) Please wait a second. I
’
ll transfer it for you. .
请稍等一下。马上为你转接过去。

(2) Because

so please be careful.
今天外面在下雨，地面很滑走路时请多加小心。

Internet Service
网络服务



There is free broadband Internet access in every room , connector plug
is on the desk.
写字台上有宽带插头，您可以随便使用。

(2) There is a little trouble in the computer service center, so the
Internet is disconnected temporarily. Please wait a while, It
’
ll be
recovered soon.
对不起，
酒店的电脑服务中心出现了一点小故障，
房间暂时不上了网，
请稍候一
下就会恢复正常。

(3) Ok, I
’
ll arrange a computer engineer to help you.
好的，我马上安排电脑员上去帮您。

About the Laundry
关于洗衣

The laundry collected
between
8am to
6pm will
be returned at
midnight on
the
same
day
;while
the
one
collected
between
6pm
to
8
am
will
be
returned
at 2pm on the next day. 上午八点到下午两点接洗衣将会在当天午夜前送回；
而下午两点到次日八点的洗
衣将会在第 二日下午两点之前送回。

For the laundry, the regular service is within 8 hours and the express
service is within 5hours.
普洗服务是八小时内送回
,
而快洗是
5
小时。

(3) There is a stain on your clothes, and we
’
ll try our best to get rid
of it . However, I can
’
t guarantee that we can remove it totally.
您的衣服上有很难洗掉的污迹，
我们会尽最大的努力 去处理，
但不能保证一定可
以处理掉。

(4)--- Could you send someone up for my laundry, please?
请派人到我房间取要洗的衣服，好吗？

===Certainly, sir. Our room attendant will be up in a minute.
好的
,
我们的服务员马上到。

Medical Service
医疗服务

(1) You don
’
t look very well today. What seems to be wrong ?
你看上去有些不舒服
,
还好吧
?
(2) I feel dizzy and have a sore throat besides , I can not sleep well
recently?
我感到头晕，喉咙痛。

还有，最近都睡不好。

(3) Don
’
t worry , I will arrange a doctor to look after you .
不要担心，我将立即安排医生照顾你。

(4) Any other symptoms? Like stomach ache, coughing, or nausea?
还有其他症状吗？比如胃痛、咳嗽或者恶心？

(5)
The
doctor
said
you
have
got
the
flu.
She
’
ll
prescribe
some
medicine
for
you
.take
two
tablets
at
a
time,
three
times
a
day.
You
’
d
better
stay
in bed for one or two days.