2021年1月23日发(作者：抽查)
国际电话中的常用语

May I speak to Mr. Brown?
Yes, this is he speaking.
Who's speaking, please?
I'm sorry, he is not in now.
Would you like to leave a message?
Mr. Brown is on another line now
Hold the line a moment, please.
May I have Ext. 5883?
I can't hear you.
Would you speak a little louder?
I'm sorry. I have the wrong number.
You are wanted on phone.
Will you ask him to call me back later?
I was cut off. Will you connect me again?
We'll call you back in a few minutes. Will you hang up and wait, please?
I want to place an overseas call to New York.
Could you tell me the time and charges after the call?
Sorry, I can't wait. Please cancel the call.
This is the Singapore operator. Would you connect me with Mr. Lee in the
International Department?
This is the overseas operator in the United States. You have an overseas collect call
from Mr. Smith in San Francisco. Will you accept the charges?
接到英语电话时要说的话

急用语
<
说明
>
不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉
着应答。

(1)
请稍待片刻

Just a moment, please.
(2)
请别挂断。我找一位会说英语的人来。

Hold the line, please. Ill get an English speaker.
(3)
请等一下。我找个人来听。

Hold on, please. Ill get someone to the phone.
(4)
很抱歉，我英语说得不好。我找位 会讲英语的人稍后回电话给你。请教您的
大名及电话号码？

Im sorry, I dont speak English well. Ill have an English speaker call you back later.
May I have your name and telephone number?
接电话的开场白
<
说明

拿起话筒的时候，可先用
Hello. Good morning. Good after noon.
等问候对方，并
报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。

(1)
早安。这里是正泰贸易公司。我能效劳吗？
Good morning. This is Chengtai
Trading Company. May I help you?
(2)
午安。这里是大安商业银行。我能为您效劳吗

Good afternoon. This is Dan An Commercial Bank. What can I do for you?
3)
先锋电子。我是吴玛莉。

Pioneer Electronics. This is Mary Wu speaking.
Wenkai Yang. Speaking.
问对方要找谁
<
说明
>
通常对方都会主动说出要找谁，但万一对 方说不清楚，或是你没听懂，想再确
认的时候，可以用下面的话问清楚。

(1)
请问找哪位？

Who do you want to talk [speak] to?
(2)
您找哪位？

Who would you like to speak with?
(3)
请问受话人的尊姓大名？

The name of the person you are calling, please?
(4)
你要打给哪位
?
Who are you calling?
请教对方的大名
<
说明
>
接获老外打来的电话 ，应问清楚对方的身分，以便通报
相关的当事人或做进一步的处理
.
(1)
请问是哪位？

Whos calling, please?
(2)
请问您哪位？

Whos speaking, please?
(3)
请教大名好吗？

May I have your name, please?
(4)
请问大名好吗？

May I ask your name?
(5)
请教您的大名。

Your name, please.
(6)
请问您是哪位？

May I ask whos calling, please?
(7)
请问您是谁？

Who(m) am I speaking to?
(11)
要我通报您是哪位吗？

Could I tell him whos calling?
(12)
请问您是何人？

Whos that speaking, please?
(13)
请问是哪位打来的？

Whos this calling, please?
不明了对方所言时
<
说明
>
听不懂对方的话却硬撑下去，并非明智之举，不如坦
白请对方更简单明确的说明清楚。

(1)
能说得明确一点吗

Could you put that in more specific terms?
(2)
我无法确定你的意思

Im not sure what you mean.
(3)
很抱歉。我没听懂你的话。

Im sorry. I couldnt follow you.
(4)
你讲得太快了。我跟不上。

Youre talking too fast. I cant keep up.
(5)
请你再多解释一下好吗？

Will you explain a little bit more?
(6)
你能说得简单一点吗？

Could you put that more simply?
(7)
恐怕我没听懂。能请你再说一遍吗？

Im afraid I didnt understand that. Could you say that again, please?
(8)
对不起，我没听到，请你再说一遍好吗？

Excuse me, but I didnt hear that, would you mind repeating it, please?
(9)
抱歉，我没听懂，请您拼一下好吗？

Sorry, but I didnt catch that, would you mind spelling it, please?1
各种附和、质疑、同意、否定的用语
<
说明
>
通话当中需借助各种 或表附和，或
表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利
推展 。
0 M1 h# <1>
表惊讶

(1)
真的呀？
Really?
(2)
什么？
What?
(3)
别开玩笑

You are kidding!
<2>
表欣喜

(1)
好极了！
Great!
(2)
太棒了！

Fantastic!
(3)
棒极了！
Terrific!
(4)
哇！
Wow!
<3>
表婉惜

(1)
真糟糕。
That is too bad.
(2)
真可惜！
What a shame!,
(3)
听到这样我很难过。

I am sorry to hear that.
W0 H!
(4)
喔，原来如此
.
Oh, I see.!
<5>
表同意

(1)
没错。

Right.
(2)
正是。
Exactly.
(3)
是的，一点也没错。
Ill say.
(4)
你说得对极了。
You can say that again.
(5)
好的。
OK
<6>
表不同意

(1)
我可不以为然。
I dont think so.
(2)
不成！
No way!
(3)
不！
No.
(4)
喔，得了吧！
Oh, come on!
(5)
事实上不然
Not really.
(10)
我随时高兴接到你的电话。
Im always glad to hear from you.
(11)
想聊的时候请随时来电。
Call again anytime you feel like talking.
(12)
谢谢你回我电话，再见。
Thanks for returning my call, good-bye.
(13)
让我们保持联络，再见。
Lets keep in touch, good-bye.
(14)
那么下周二见。
See you next Tuesday, then
3
、抱歉这么晚打来的说法：