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商务英语口语情景对话100篇(前30篇)

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2021-01-24 01:11
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2021年1月24日发(作者:柳公权)
商务情景对话(共
30
篇)

Table of contents
目录

1 Faxes
传真

2 Telephone Calls
电话

3 Making Telephone Appointments
电话预约

4 Memos
备忘录

5 Business Correspondence
商业信函

6 Placing an Order
下订单

Office Talk
办公室谈话

7 CoWorkers
同事

8 Bosses
老板

9 Brainstorming
集体讨论

10 Commuting
乘公交车上下班

11 The Working Lunch
工作午餐

Business Trip
商务旅行

12 International Business Travel
国际商务旅行

13 Dressing for Business
商务着装

14 Hotel Situations
旅馆情景

15 Negotiating the Subway
乘地铁

Client Reception
接待客户

16 Receiving Clients
接待客户

17 Entertaining Clients
招待客户

18 Accommodating Foreign Clients
接待国外客户


19 Factory Tours
参观工厂

Business Communi zations
商务交流

20 Personal Introductions
个人介绍

21 Small Talks
聊天

22 Defivefing Bad News
传达坏消息

23 Polite Questions
礼貌提问

24 Farewells
道别

Negotiation
谈判

25 Clarifying the Stakes
说明利害关系

26 Making Concessions
做出让步

27 Discussing the Bottom Line
讨论底线

28 Accepting and Confirming
接受和确认

29 Hard Bargainers VSSoft Bargainers
强硬的对手和温和的对手

Company Organization
公司结构

30 CEO
执行总裁


1 Faxes
传真

Dialogue one


M: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite
a few very time sensitive matters with this case. I'm afraid I can't wait any longer.



F: Getting those Andersons briefs has been harder than you can imagine. I have to try to contact their lawyer many
times, but every time I call h
is secretary says he’s in a meeting or out of the office or away on business. I am beginning
to think he is trying to avoid me.



M:
That's
highly
possible.
He
knows
if
we
miss
our
filing
deadline,
we
don’t
stand
a
chance
to
compete
against
them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.



F: What if I can't speak to him directly



M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also faxed to Martin’s
office.



F: How do I find Martin’s fax number Is he in your rollerdesk



M: No, but you can also call their office and ask the secretary to give you their fax number. I’ll email you their office
number later today.



F: Ok, I'll get on it first thing.



M: Be sure you do, I need those briefs ASAP



Dialogue two


M:Did you put this morning's faxes on my deskI'm waiting for some urgent faxes from headquaters,I'm pretty sure
they came in last night.



F:Evething
came
in
the
office
fax
machine
last
night
is
all
on
your
desk,but
I
noticed
that
some
of
faxes
came
through pretty blurred,maybe you take a look at them,if the copy is unreadble,I'll call then and ask them to refax.



M:Yeah,you're going to have to call them and get them to being refax,these copies are so dark,I can't make out
meaning of the words.



F:What about that one



M:This oneThis one is so light and I can neither read it,how can I being



F:You know I think the fax machine is out of toner,I can change the toner condition,that should solve the problem.



M:Yes,but
this
would
have
to
refax
it
well,and
look
there's
about
3
pages
missing,it
looks
like
the
fax
machine
eight-half my important faxes,and ones are made throwed are so blurred or too light and unreadable.


F:I
guess
the
fax
machine
is
out
of
paper
too,don't
worry,I'll
have
someone
look
at
it
this
afternoon,and
the
meantime,I'll have your documents refaxed to our other fax machine.


2 Telephone Calls
电话

Dialogue 1



A:Hello,thank you for calling Bradford and Sons. This is Tracy speaking,How may I help you



B: would like to speak to your director of human resources,,Please.



A:Just a 'll check to see if she is at her

I tell her who is calling



B:This is Bill Burton from Milford Insurance,I'm calling to regards to our meeting next Tuesday.



A:Thank you, you please hold for a momentI'll check to see if she is available.



B:No problem.



A:I'm sorry, is away from her

has already left for

you like to leave a message for her



B:Yes,please have her return my call when she returns to the 's best if she can get in touch with me before 3 pm
today;she can reach me at my office number,635-8799.



A:I'm sorry,I didn't quite catch that,could you please repeat the number



B:No problem,my office number is 635-8799,Tell her to ask for extension 31.



A:I'm sorry,,just to confirm,your name is spelled B-U-R-T-O-N,is that correct



B:Yes,and I represent Milford Insurance.



A:I wil make sure

receives your message and returns your call before 3pm this afernoon.



B:Thank you very much.



Dialogue2


A:Hello,Pasadena Inn,this is Sandy,how may i direct your call



B:I'd like to speak to someone about reservations.



A:I can help you with

date would you like to make a reservation for



B:We'll be arriving May 12th ,but I would like to make reservations for penthouse.



A:Oh,I'm sorry sir,I only handle bookings for our standard

person you need to speak with is Tony Parker,he makes
all the arrangements for our executive ,he's not here right

I take your name and number and have him get back to
you



B:When do you expect him back in



A:He'll be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright



B:

name is Sam

can contact me at 660-843-3235.



A:Could you please spell your last name for me



B:'s D-A-R-C-Y.



A: Darcy,and your phone number is 660-843-3233



B:That's 3235.



A:Sorry!'ll have Tony call you first thing tomorrow morning.


3. Making Telephone Appointments
电话预约

Dialogue one



M:Hello,Here Berton speaking,what can I do for you



F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call,I’m sorry you missed me when you
called my office this morning,my sacretary said you called concerning our meeting next Tuesday



M:Yes Ms Jenkins,thank you for returning my call,I’m glad to finally get hold of you.


F:I want to let you know I would not be able to make a meeting next Tuesday,I would be another town that day,is
there any possibility we can move the meeting to Monday



M:I’m afraid I completely booked on Monday,what it would be Possible to postpone until you return



F:Oh,dear,I
was
carrying
on
taking
care
of
our
meeting
before
I
leave,but
I
suppose
I
can
shut
off
somethings,yes,we
can arrange something,I will back Thursday morning,what about Thursday afternoon,would that
work for you



M:That should be fine,shall we say about two o’clock



F:Perfect,I look forward to seeing you at two o’clock next
Thursday afternoon,if you need to change the time,pls
feel free to call me on myself phone.



M:Thanks Burdon,I’ll see you on Thursday.



Dialogue two


F:Hello



M:Hello,is Doras available



F:This is Doras,who is calling please



M:Hi,Do
ras,this
is
Mike
calling
from
parker’s
dentistry,I’m
calling
to
confirm
your
appointment
for
tomorrow
morning at area with doctor parker.



F:Oh,I almost forgot,thank you for calling to remind me,actually,I do need to change the time of my appointmentI
have a schedule conflict,and I can’t make it that early.



M:If I put you in that later sport,would that work out



F:It would have to be after lunch,do you have anything available about 2 o’clock



M:Sorry,the
only
opening
we
have
after
lunch
is
1:15,but
I
might
be
able
to
work
until
at
4:00,would
that
be
a
better time



F:That’s all right

I think we should make it at 1:15,can you put me down for that time a lot



M:No problem,I have your appointment changed to tomorrow morning to tomorrow afternoon at 1:15



F:Wonderful,thanks very much



4 Memos
备忘录

Dialogue 1



A:I have been waiting here in the conference room for ten minutes already, what time is the meeting start where is
anyone anyway



B:Didn't you hear about that, our meeting was postponed until Friday.



A: What the meeting was postponed No one told me anything about it.



B: Did you get the memo



A: What memo They havn't any memo this whole week, I check my inbox every

I havn't seen anything.



B: The memo went out 3 days ago. It should have made to your inbox, but maybe lost in all collectors on your desk.



A: You know how things get pilot about my desk when I'm busy. I know sometimes I do many please things,but I
always read all the memos go arround, they go directly to my inbox. Are you sure were send to whole office



B: It should have got arround to every body, they also post a copy of the memo in the break room. Don't you ever
look at meassages post on the bulletin board



A: I'm usually too busy to take a bunch of cofee break by the watercooler, Anyway, I'm sure the memo never get to
my inbox, I'll have to talk our secretary about it.



B. That's right, You will never know what your missing out of it if you don't read the memos.



Dialogue 2


A: Ms. Dorsen, I need to take a dictation for me.



B: Yes, sir;



A: They should go out intra office memorandum to all employee by this afternoon, are you ready



B: Yes, sir, Go ahead.



A:
Attention
all
staff:effective
immediately,
all
office
communication
are
restricted
to
email
correspondance
as
official memos, the use of instance message porgram by employee during work hour are strictly prohibited.



B: Sir, Does this apply to intra office communication only or relate also restrict external communications



A:
It
should
apply
to
all
communications.
Not
only
in
this
office
between
employees,
but
also
any
outside
communciations.



B: But sir, many employees use instance messaging to communcate with clients.



A: This were just have to change the communication methods, I don't want any one use instance messaging in this
office, it waste too much time. Now, please, continue the memos. Where were we



B: This apply to internal and external communications.



A: Yes, any employee who persist using instance messaging, will first recieve a warning, and placed on prohibition,
and the second sense, the employment will be termination. Any question regarding this new policy maybe dirctly to
the department of his.



B: Is that all



A: Yes, please give this memo type out and distribute to all employees before 4:00 PM.

5 Business Correspondence
商业信函



Dialogue one.


A:Did you see the letter I got from Bradform films They sent the responds to your phone call last week.

B:If you want to see something about my call last week, why didn't they sent it to me



A:I
guess
it
must
have
contact
information,
so
they
sent
it
addressed
in
care
of
your
department
head,
anyhow,they wrote to confirm in reading what you discussed about milton contract.

B:Can I see it first in seconds



A:Sure, here it is.

B:Dear
,
bother
to
your
telephone
call
last
Friday,
I'm
reading
to
confirm
our
meeting
on
July
21st,as
we
discussed, our meeting is to review the contract details.

A:Did they ask you to sent the files beforehand



B:Let's see, We'll be grateful for the complete to send related materials to our office prior to our meeting. It
looks like... Hey! Was there anything else was send along with this letter



A: I don't think so, why do you ask



B: The letter writes: please find the enclosed copy of our agenda for your review, I don't see anything else in
the envelope.

A: Maybe they forgot to attach it to the letter. You should give them another call.



Dialogue 2.



A:Can you help me for a minute



B:Sure, what I can do for you



A:I'm try to write a letter to one of our clients, But I just don't know exactly what to say, I don't even know
how to get started, I know I should write dear Mr. Mrs. or
Ms., but the problem is I don't know the name of
contact person.

B:You can just put Dear Sir or Madam, officialese not personal, you can write to whom may corcerned.

A:OK, So I first thanks them for their business, I can say something like
support



B:
Good!
But
also,
write
off
the
bed
you
want
to
tell
them
the
reason
of
your
writting,
give
them
more
reference.

A: Like

B: Right, do you need them to respond



A: Yes, the letter would have a survey inside, and they should complete it and return to our office. How shoud
I write that



B: You can tell them
customer survey
survey without dely as soon as possible. Maye it more polite with this as early as convenience.

B: Great! and what do you think I should close it with



A: Since you don't know them that well personally, probably the best way is would be your

or your sincerely,
you can also say Best Regards. But I don't think it would be proprety because you don't have the name. And
obviously, should have them.

B: OK, Thanks a lot for your help!

6 Placing an Order
下订单

Dialogue 1



A: Our toner cartridges are already out of ink...Could you make an order for a new set



B: We will need new cartridges for all of the office printers That will be a large order, probably about two or three
cases. The office supply store we usually go through might not have that many in stock.



A: You can double check with the housekeeping department, but I am pretty sure all of the machines will need new
cartridges. Last time when we made our order to the supplier, the quantity was also especially high. They are used to
receiving such bulk orders from us . As long as we give them a heads up a couple days in advance, they can usually fill
the order.



B: OK, I will make a few calls and run our order by housekeeping first to make sure. Is there anything else we need
to order while I am at it



A: I think the only thing is toner. Try to see if they can deliver it before
the
end of
business day tomorrow.
We
should really try to do better about waiting until the last minute to fill orders that are usually made on a monthly basis.
Anyhow, see what you can do to expedite the order this time.



B: OK, will do.



Dialogue 2


A: May I help you



B: Yes, I would like to place an order for toner cartridges. We have a standing agreement with you company, so we
will need the same amount as last time.



A:
Let
me
key
in
your
information
into
my
computer.
I
will
pull
up
our
records
for
you .
Do
you
have
an
order
number What name is the order listed under



B: It should be under Leslie Smith. The number is 184796 A.



A: Yes, Mr. Smith. I have an order for three cases of cartridges, it that what you would like to refill



B: Yes.



A: Is there the correct billing address



B: No, pls post the bill to 124 Hildrod Lane, Milton County, 98830.



A: I will send you an invoice in the next few days. Your order should be delivered before the end of the day on
Monday.



B: Thank you


7 CoWorkers
同事



Dialogue 1


A: I'm realy fed up with Harry! He's the biggest airhead I've ever met. He always makes careless mistakes, and he's
a pain to work with.



B: You souldn't be so negative. You'll always have some co-workers that are harder to work with than others. But if
you are negative and start name-calling in the office, it will make a bad working enviroment for everybody.



A: You only say that because you don't have to work with him. The people in your department seem to capable and
nice to be around. Take Mary for example. She's smart and enthusiastic. I've never anyone as cheery as she is.



B: Everybody has their strengths and weaknesses. Even Larry. He might be a pain to be around, but he's also very
good at staying in budget on projects. Mary, on the other hand, spends our project money like there's no tomorrow.
Also, she's never willing to stay a little later at the office. She always leave at 5:00 pm sharp.



A: Isn't there anyone in the office that is a perfect co-worker What about Bob Everybody loves Bob. Even though
he's fresh out the college and still a bit green, he is a great co-worker.



B: You are right. He's a hard worker, easy to get along with, honest, and he never steals the credit on projects. The
only thing he's lacking in is experience.



A: Maybe that's why he's so nice!



Dialogue 2


A: Do you get along with your co-workers



B: I get along pretty well with most of them. It seems there are always a few rotten apples in the bunch, though.
Like Margaret. I don't know why management hasn't fired her yet. She's a terrible gossip.



A: Do you think management should fire someone just because they grossip



B: It's not only that she gossip, but she also tries to start problems among other employees by spreading rumors
and telling lies about her co-workers. She's not trustworthy, and in my opinion, I think she's nuts.



A: So how do you develop good relationships in the office



B: I think one of the important things is just to be considerate of your co-workers' feelings and needs. If you are
aware of other people and do your part to make a good working enviroment, you should be able to ge along wiht
most of the people you work with.



A: I think you're right. But it does seems that there are always a few co-workers that are harder to work with than
others.

8 Bosses
老板



Dialogue 1


A: How are things at the office lately



B:
Just
awful.
Two
weeks
ago,
we
got
a
new
boss,
and
I
can't
stand
him.
He
is
really
unreasonable
about
our
workload. Since he came, I've been so busy I haven't had time to breathe!



A: That bad, huh What about his personality It's a nice guy at least



B: I should be so lucky. He not only give us too much work, but he is also
just plain mean about it. He constantly
yells at us or criticizes us. He is always degrading the employees.



A: What a terrible working enviroment! Have you tried to talk anyone about it Maybe the boss of your boss



B: I was going to, but my boss guessed what I was thinking. He gave me so much work to do this afternoon that I
didn't get around to meeting with the supervisor of our department.



A: It must be terrible. Why don't you just quit



B: If it wasn't for the money, I would quit in a heartbeat. But the probelm is, I can't support myself if I don't work.



A: Yeah. But a boss like that To deal with him everyday, you should get a raise!



Dialogue 2


A: Do you get along with your boss



B: Actually I do. She is really understanding and reasonalbe most of the time. There was only one time I didn't really
agree with her.



A: When was that



B: Once she fired one of my co-workers for drinking on the job. I felt bad for him, because it is so hard to find a job
these days, and he has a family to support.



A: Well, he souldn't have been drinking on duty. It's your boss' responsibilty to make sure employees are safe, and
also doing their jobs.



B: You are right. She was being a good boss when she fired him, But I just felt sorry for him, that's all.



A: Did this incident with your co-worker affect your relationship with your boss



B: Not really. All of us at the office respect our boss a lot.



A: You are lucky you can get along so well with your boss. It makes a big difference in how much you enjoy your
job.



B: No kidding. If you don't like your boss or co-workers, they can make your life miserable.


9 Brainstorming
集体讨论



Dialogue 1


A: Have you thought up any good ideas for our business proposal



B: I haven't come up with anything good yet. Somehow my brain isn't functioning today.



A: Maybe you should take a break, you've been sitting at your computer for three hours trying to put something
together. No wonder your mind isn't very sharp now.



B: I came up with a few different thoughts on the proposal, but now I've completely run out of ideas.



A: Maybe we can shelve the proposal for a while while you brainstorm.



B: We could do that, but I hate to put everything on hold.



A: You're right, it's no good to have things up in the air for too long.

Dialogue 2


A: We've got to come up with a way to solve this problem! No one is getting all their work done during the work
day. We need to do some brainstorming to come up with a time-management solution for our office.



B: Well, what do you suggest It's not that we are all wasting a lot of time. Fact is, we're understaffed. People just
have too much to do.



A: So you think we should hire some new people That is one possible solution. What else could be the problem



B: Maybe we do have some problems with time-management. If people were always on time to work, they might
get more done in the morning before lunch.



A: That's true. Also, maybe we could shorten the lunch break from one hour to forty five minutes. That would add a
little time to everyone's day.



B: Fifteen minutes would be good, but I wonder if it would make a big impact on the employees' output. I still think
it's a problem with too much workload.



A: We ended up right where we started. Maybe it is time to look for some temp workers to help with a few projects.
That would lighten everyone's load.


10 Commuting
乘公交车上下班



Dialogue 1


A: Where's Bill The ambassador[ m'bsd ] is already here. The meeting is set to start at 9 am.



B:
He's
late
again.
Traffic
is
probably
holding
him
up.
You
know,
he
commutes
from
the
suburbs.
It's
not
easy
commuting every day. We should cut him some slack.



A:
Even
though
the
trafic is
bumper-to-bumper
out
there,
I
don't
think
it's
heavy
traffic
that
makes
Bill
late.
He
takes the train, remember



B:
Oh,
that's
right.
Well,
the
train
shouldn't
be
late.
That
means
there
is
only
one
explanation....
Bill
must
have
overslept.



A: Well, to be fare, since he's coming all the way from Lancaster, he's got to get up much earlier than the rest of us.
He must get start on his commute about 6:30, no telling what time he actually gets up.



B: That's right, because he's got to get to the train station from his house, then take the blue line into the city, then
switch trains to the red line. In all, the trip's got to take more than 2 hours.



A: Why doesn't he just drive to work



B: It's too difficult to park your car in the city. Also, the traffic coming in from the suburbs is a nightmare.



Dialogue 2


A: I can't wait until my car is repaired. The commuting with public transportation is killing me.



B: It can't be that bad.



A: But it is! Take this morning for example. The subway was so packed this morning, I got totally squished by about
a hundred busy commuters on the way to work.



B: At least the subway is better than the bus. It's faster for one thing. And usually less crowded. But the drawback is
that the subway is more expensive than the bus. It adds up over time, if you take it every day.



A: That's true. The bus is even worse. Just thinking about taking the bus every day makes me tired! Hey, how do
you get to work every day



B: I ride my bike. I don't live too far away, so it's pretty convenient. it's only about a ten minute bike ride from my
house to the office.



A: I'll bet it's good exercise, too...a good way to keep fit.



B: Yes, not only a good way to keep in shape, but a good way to relieve stress as well. While you're stressed out by
your commute, I'm releasing all the stress of the day with mine.


11 The Working Lunch
工作午餐

Dialogue 1


A: Excuse
me, Don I hate to
bother you, but I need your help on something. Do you have time to brief me on the
Martin account today



B: Oh, that's right. You are supposed to deliver a brief on that account tomorrow. I know there are some things I need
to
share
with
you
about
that.
But,
gosh,
I
don't
know....
Things
are
really
busy
for
me
today,
the
only
time
I
can
manage to squeeze out might be over lunch break....

A: I hate to make you work through your lunch break with how busy you are....

B: It's okay.... I've already had several days in a row working through lunch....

A: How about this.... We can make it a working lunch this afternoon, and I'll order some Chinese food for delivery. It'll
be my treat.

B: You don't have to do that....

A: I insist. I really appreciate you taking time to work with me in. What is your favorite fast food I'll cater to your taste.

B: Actually I do like Chinese.... Let's make it a date for Chop Suey and the Martin account at about 12:30. Does that
sound good



A: Great. I'll bring the food.


Dialogue 2


A: For our lunch meeting with the investors, do we have to make a reservation at the restaurant or do we just show up


B: Usually for lunch, we don't have to reserve a table, they should allow walk-ins. But to be on the safe side, I'll order a
table for half-past twelve. Will that suit your schedule


A: I've arranged to meet them at the restaurant at twelve. Can you make the reservation a little earlier If we start
earlier, it will give us more time for a longer lunch.

B: Are you planning on treating the investors to a full-course meal



A: Yes, we'll start with appetizers, follow with a soup and salad course, then main dishes of prime rib or cordon bleu
chicken, and finish up with a delicious rich dessert of some sort.

B: That'll be pretty heavy for a mid-day meal, don't you think



A: As along as we stay away from anything alcoholic, we should be okay.

B: With your prime rib and chicken choices, you'd better hope nobody's vegetarian.

A: We can make some special arrangement if we need to. After all, it's the company who is footing the bill.



12 International Business Travel

Dialogue 1


A: I hear you're being sent to Madrid for the annual conference. Is that right


B: Yes, it would be my first trip overseas. Actually, it's going to be my first time leaving the country.

A: Are you serious You haven't even been anywhere on vacation



B: No, I have never vacationed anywhere exotic. But even if I don't get a chance to travel on my personal time, at least
I can travel on company time!

A: Well, being able to go to the conference sounds like such a great opportunity. Have you applied at the embassy for
a visa yet



B: Yes, it wasn't too hard to get. All I had to do was fill out the paperwork and pay the application fee.

A: You leave next Tuesday, right What time is your flight



B: My flight departs at 7 am. I have everything except for my luggage ready.

A: If your flight is leaving so early, I can take you to the airport and see you off. I'll still be able to make it into the office
by 9.

B: That would be great! Thanks a lot!

Dialogue 2


A: How were things in the Tokyo branch when you were there



B: Good! They have expanded and are doing better than they were last quarter. It's nice to see some improvement for
a change.

A: Do you see the trend continuing over the next few months



B: Yes, especially with so many of our executives going back and forth from here to Japan. The only problem is, they
may have trouble when they go to open up business here.

A: Why would you say that


B: They aren't too familiar with doing business outside of Japan. There are a lot of cultural differences to account for.

A: I'll say! Sometimes they just do things really differently. But one thing I can say, they are really hospitable.

B: Have you ever been to Japan



A: Sure! I just got back yesterday. I'm still suffering from jet lag.



13 Dressing for Business
商务着装


Dialogue 1


Did you see the way that Brian came to work yesterday Ever since he came back from that conference in Silicon Valley,
he's been coming to work dressed in jeans and sweatshirts. It's like he's decided to make himself at home in his office.
I don't know how long it'll take before the management talks to him about it.

He was really influenced by the way they do things on the west coast. I guess the working atmosphere is a lot more
relaxed and casual in California. It comes from the information technology industry.. there isn't such a large division
between home and office, so people want to work in the clothes they feel more relaxed in.

Maybe so, but it seems kind of strange, which the rest of us in white shirts, dark suites, and ties.

It's not as bad as that...We are allowed to wear more casual jackets and trousers. Besides, didn't you hear what Brian
found on his desk this morning



What's that


Management decided to give him four brand new white shirts. That's their way of telling him that his new style of
dressing down is not quite acceptable.

Dialogue 2


Even if our company didn't have a dress code, I still think people would wear formal clothing to work.

I wouldn't be so sure... People want to wear what they feel most cofortalbe in.

Maybe that's ture for some positions, but I think the marketing and sales staff would definitely not agree. They dress
for success You can't go out on a sales cal if you are dressed in jeans. It's just not respectful to you client.

I
think
what
you
wear
is
so
overrated.
I
would
rather
have
a
down-to-earth,
honest
and
solid
sales
person
than
a
painted, patent leaather, designer suite salesman.

It's not as simple as that. People judge you by your appearance, whether you like it or not. So dressing professional is
being prefessional. The image that you portray to others is so important in business. It's your imag and how others
perecive you that makes the difference between landing or lossing a sale.

Maybe you're right, but I'll take my sneakers and jeans any day!




14 Hotel Situations
旅馆情景


Dialogue 1


F:Hello,welcome to prise star

may I do for you



M:Hi,yes,I have a

secretary called and booked a room a couple of weeks ago,the reservation should be for a double
bed,none smoking room.

F:And what name of reservation made under



M:It should be under Steve Jhonson

F:Mmm,let me see,it seems there is no Jhonson listed a room for tonight,is there any other name that you reservation
list under



M:No,here is the confirmation number,would that helpIt is 898007,I had the room booked with visa cold card.

F:Ah,yes,here
it
is,you
have
a
standard
double
room,non
smoking
on
the
3rd
floor,I
just
need
to
see
some
anditification and the credit card you booked the room with if you don’t mind.


M:Sure,here it

it be posible to check out and pay the bill in the morning,also,what time is brack served



F:There is a continent for breakfast from 6:00am to 10:00am,is in the larby.

Also you can pay your bill in the morning,but we require a 20% depart it of front,but I can just keep a record of your
credit on ,I’ve got you on set up if you could just sign here,and in a show here,here is your room key,anything else I
can do for you



M:Yes,could you call me a taxi please



Dialogue 2


M:Excuse me,can you help meI’d like to change my room if possible,I couldn’t sleep at all last night,the pepole in the
room next mine were making a lot of noise,also if all the possible,I’d like the room doesn’t look at the street,between
the noisy neighbor and high away outside,I didn’t sleep but wak
e.

F:I am so sorry to hear that sir,let me check and see what is available,what room,what room are you in now



M:I’m on the 6th floor,room 698,I’v have many problems with that room,just this morning, I called someone up to 5th
to assure the bathroom,it
didn’t work,and it still doesn’t work.


F:Oh,dear, well,it looks likely we have a few room for available,can I put you into a room on 17th floorit has a backhole
and it doesn’t face the high way.


M:Ok,that would be very nice!What do I need to do for transfer

高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办


高校毕业生登记表-微信无法登陆怎么办



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