权益ISO 9001质量手册英文版(ISO 9001 Quality Manual)

2021年1月24日发(作者：elegant)

ISO 9001:2000 QUALITY MANUAL



WOLSTENHOLME INTERNATIONAL LIMITED




CONTENTS

1.0
Scope of the Quality Management System at Wolstenholme International Limited

1.1
Statement of Quality Policy

2.0
Quality Management System Documented Procedures


2.1
Document Control


2.2
Control of Quality Records


2.3
Internal Quality Audits


2.4
Control of Nonconforming Product


2.5
Corrective Action


2.6
Preventative Action


3.0 Quality Management System Processes and Interrelations


3.1 Organisation Charts


3.2 Responsibilities


3.3 Interrelation of Processes




3.4 Processes

















1.0 Scope of the Quality Management System at Wolstenholme International Limited

Wolstenholme
International
Limited
is
a
Company
with
a
long- standing
successful
history
of
supplying
metal
powders, pastes, pellets, varnish, offset ink, flexography ink and other related products for use in a large range
of applications, on a worldwide basis. The scope of the Quality Management System encompasses all activities
on the Darwen Site.

The Metallic Powders Operation at Darwen is responsible for the manufacture and supply of metal powders and
pigments
mainly
in
aluminium,
copper
and
brass
(bronze)
based
alloys,
for
use
in
printing,
inks,
plastics
and
other industrial and engineering applications.

The Ink Operation at Darwen is responsible for the manufacture of a wide range and type of printing ink, 'one-
pack' gold ink, varnish and related printing products.

All
production
processes
at
Darwen
are
validated
before
leaving
the
site
and
as
such
sub-clause
7.5.2
is
excluded.

The overall operation at Darwen is controlled by the Ink & Print business unit and the Industrial business unit.

Technical Service and Research and Development are vital to the future development of the Company, together
with understanding and developing new products and applications for our customers.

The manufacturing,
technical
and
administration
functions
of
the
Company
are
based
in
Darwen,
Lancashire,
England and employ some 210 staff at that location.

Through
the
application
of
Quality
Management
Systems
and
Company
wide
training
programmes,
Wolstenholme International Ltd.
is committed to ensuring continuous
improvements to both
its
processes and
product technology.



WOLSTENHOLME INTERNATIONAL LTD.

QUALITY POLICY



Wolstenholme International Limited is committed to the provision of customer satisfaction. Quality in everything
we do is the central ingredient in the above commitment. Our commitment goes beyond maintaining a quality
system which fully complies with the requirements of BS-EN-ISO 9001. We are committed to achieving,
maintaining and improving overall organisational performance and capabilities by the application of the principles
outlined in BS-EN-ISO 9004:2000

We will maintain and continuously improve our quality management system by the setting of measurable quality
objectives throughout the organisation and vigorous internal audits. We will review our performance at regular
management
reviews.
Additional
inputs
to
these
reviews
will
also
include
customer
feedback,
process
performance and product
conformance. The prime output of the review
will be
to ensure continuing customer
satisfaction and improvement of products.

As part of this commitment we will identify and meet the training needs of our employees, so ensuring that the
needs of our customers are met. This Policy will be made available throughout our organisation to ensure that
the commitment to our customers is clear and widely understood.


Chris Ravenscroft
Managing Director





2.0

2.1.
Document Control

All
quality
system
documentation
will
be
made
available
via
supervision
in
the
Triangle
ISO
Achiever
Plus
databases.
All
documents
relating
to
the
quality
system
will
be
controlled.
Changes
to
quality
system
documentation may be proposed by any member of the Company. Such proposed changes will be reviewed by
the
Management
Representative
who
will
liaise
with
other
quality
system
documentation
users
as
necessary.
Dead Triangle ISO Achiever Plus documents will be archived within the databases.

REF: Control of Quality/ Environmental Documents- WIQSP.1

Quality Management System Documented Procedures
Start
Document Control
WIQSP.1
ISO
Document
N
No control
Y
Controlled
Document
ISO Achiever
document
N
Y
Automatic
Control
Other Lotus
Notes document
N
Y
Automatic
Control
Other
Documentation
N
AS 400
Document
Y
Automatiic
Control
External
Origin
N
Document
Owner controls
document,
establishes and
maintains.
Y
Document owner
controls
document identity
and distribution
Adequcy
Prior to issue
Document
Review
Changes to
document and
revision status
identifiable
Document
availability at
point of use
Removal of
obsolete
documents
End


Control of Quality Records

All quality records will be maintained and controlled. The records will be legible and stored in such a manner as
to protect them from damage, loss and deterioration. Quality records will also be stored and clearly located in
such a manner as to facilitate easy retrieval of information.

REF: Control of Quality/ Environmental Records - WIQSP.2
Record Control
WIQSP.2
Start
Create Record
Assign
title/record
number
Record Owner
Securely Store
Record
Use Record
Define Retention
Period / keep
indefinately
Retrieve
Record
Y
Record to be
used
N
Document
Control Ends
Y
Retention
Period Expired
N
End
Record
Control to be
Audited
N
Y
Audit Record
Control

2.3
Internal Quality Audits

Internal audits will be carried out in accordance with Company procedures and will be conducted for any of the
following reasons:-
(i)

(ii)

(iii)

(iv)

(v)
Follow-up
audits
(part
or
full
audits)
will
take
place
in
order
to
establish
the
effectiveness
of
relevant
Un-scheduled Audits as requested by the Operations Director or Management Representative.
As a result of the need for new procedures to accommodate new business situations.
As a result of a customer complaint (part or full audit)
On a scheduled basis.
audit
related
Corrective
Action
Requests
previously

management
of
internal
audits
will
be
the
responsibility of the Management Representative, who will also be responsible for ensuring that any necessary
corrective
actions
are
satisfactorily
implemented
and
closed
out
in
the
relevant
department
by
the
declared
deadline date.

Internal
audits
will
be
carried
out
as
laid
down
in
the
internal
audit
schedule
by
trained
personnel
having
no
direct involvement
with the department, section or
function
being
internally audited. If for
any reason an
audit
cannot be completed as scheduled, the Management Representative will re-schedule as required.

REF: Internal Audits - WIQSP.3

Quality Audits
WIQSP.3
Start
Create Audit Schedule
Define scope and create Audit
from Profile or independently
(Coordinator)
Nominate and Notify Auditor
(Coordinator)
Document
Reasons
(Auditor)
Accepted by
Auditor
Y
1. Prepare Audit Plan
2. Notify Audit Team (if any)
3. Notify Auditee
Audit Date
Acceptable by
Auditee
Y
1. Carry out Audit
2. Document Audit Report
3. Raise any CAR's
4. Sign and Complete
Audit Report
Acceptable by
Auditee
Y
N
N
Change Date
Document
Reasons
(Auditor)
N
Document
Reasons
(Audit)
Review Required
(Coordinator)
Y
N
Review, Comment, Raise CAR's and adjust
Audit Plan if Required
Audit
Complete


2.4
Control of Non-Conforming Products
All
non-conforming
products
will
be
clearly
identified
with
the
relevant
identification
label,
or
held
in
clearly
identified areas and removed from normal production or storage areas to await a disposal decision.
Where
products
are
thought
to
be
marginally
suspect,
and
re- inspection
or
re-testing
required,
they
will
be
clearly identified as such and only released for use subject to passing the re-testing stage and a suitable end
use identified.
Where
products
are
found
to
be
outside
specification,
they
may
be
re- worked
in
accordance
with
relevant
procedures, or concession sought from the customer. Corrective and Peventitive actions will be implemented
where necessary to determine the root cause of the non-conformance.
Non- conforming
products
detected
at
the
goods
inward
stage
will
be
rejected,
and
the
question
of
disposal
discussed with the supplier. The supplier will be advised of the rejection by the Purchasing Department.

REF:Control of Non-Conforming Products - WIQSP.4a, 4b and 4c

Control of Aluminium Non-conforming Product
WIQSP.4a
Start
Obtain
Certificate
Quarantine
N
Certificate of
conformity/
analysis
Product
Merchanted
Product
Manufactured
Y
QA Test
Product
Ma nufactured
QA
Pass/Fail
F
QuarantineProduct
Merchanted
rework under
QA control
P
Supply under
Concession
Y
N
Pack / Label
for return to
Supplier
Pack/Label
Despatch
Goods Returned
by Customer
END

Control of Bronze
Non Conforming
Product WIQSP.4B
Start
QA Test
Pass/fail
P
Required by
customer
N
Put into
Stockroom
F
Y
Reblend
Allocate batch
to customer
Drum/Label/
Despatch
Goods
Returned by
Customer
Powder
Paste
Arrange
Off-Site
Disposal
End

Control of Ink
Non-conforming Product
WIQSP.4c
Assign
Finished
Goods Code
Y
Start
QA
Product
P ass
N
Can the
product be
worked off
Pack/Label
Y
Assign a Work
Off Code
N
Drum/label
as reject
Arrange offsite
disposal
Label the
drum as Work
Off
Store
Store in the
Work Off Area
Rework under
QC Control
Product
within shelf
life
Y
Despatch to
the Customer
N
Freeze
Product
Goods returned
by Customer
End


2.5
Corrective Action

Corrective action will be raised as a result of non-conformances identified during internal audits, when suppliers
provide defective materials or services, when customers have cause
to complain or following in- progress/ final
inspection.

Corrective
action
requests
may
also
be
raised
in
an
effort
to
improve
current
working
practises.
Corrective actions and customer complaints will be reviewed at Management Review Meetings.
When
non- conforming
products
or
services
are
identified,
the
root
cause
of
the
problem
will
be
investigated,
corrective action taken and preventative measures initiated to preclude a recurrence.

REF: Corrective Action - WIQSP.5