剑桥商务英语中级作文

2021年1月25日发(作者：carbonara)
TEST 1

WRITING
You
are
a
manager in
a large

have
been
informed that
a
member of you staff often arrives late for work.
Write him a memo about the problem:
how often the member of staff arrives late
bing the effect on other staff
ting what the member of staff should do about the situation
To: P. Jones
From: Luisa Gambon
Date: 21 November 2002
Subject: Lateness
Mr Jones,
I have noticed that you often arrive late for work ,especially on Monday
mornings.
As
your
colleagues are
starting
to
complain
about
that,
you
understand that unless this habit changes,I will take disciplinary action
against you. Come and see me tomorrow at 9 a.m.. in my office.
Thank you

Band 5

PART TWO Sample C

1
Report on customer complaints

INTRODUCTION
This
report
has
the
purpose
of
presenting
the
reasons
for
customer
complaints in 2002.
FIELDINGS
The
customer
complaints
received in 2002
were 300
in January .Then
they
increased
to
540
in
February
because
of
the
computer
system
’
s
breakdown.
In
March
they
fell
to
230
because
an
improved
order
system
was
introduced.
The reasons for complaints from January to March were analysed:
Firstly
the
company
received
complaints
for
incorrect
orders
delivered .These errors were fewer in March.
Secondly
the
time
taken
to
deliver
is
too
high
,but
the
company
has
planned to recruit new agents.
Finally
customers
complain
for
the
poor
product
quality.
In
order
to
solve this problem more quality controls are making.
CONCLUSIONS
At
the
moment
all
customers
aren
’
t
satisfied
but
many
measures
have

2
been taken to improve their satisfaction.

Band 4

TEST 2
You are the managing director of a company whose profit have recently
increased and you would like to reward staff for this.
Write a memo to all staff:
ng them for their contribution
ning why profits increased.
g them what their reward will be.
To: All Staff

From :Managing Director
Date: 7 December

Subject: Staff reward
I
would
like
to
thank
you
for
the
contribution
in
increasing
the
company
’
s profit .The profit increased due to very hard work and long
working hours. Each of the staff will receive an envelope with a reward
on Tuesday .The reward is a trip to Hawaii ,and I hope that this will be
the perfect reward. Enjoy!
Thank you

Band 4

3

PART TWO Sample C
Introduction.
The purpose of this report is to assess and
recommend a taxi firm that
will
become
our
regular
transporter.
We
will
need
them
especially
during
next
year
trade
fair
and
conferences.
There
are
two
firms
to
assess.
Findings:
As
regards
to
Telecars
we
have
a
good
references
on
them.
It
is
very
experienced
traditional
firm
and
is
also
very
reliable.
They
provide
24-hours service that is useful during night meetings and negotiations.
StreetlightCabs
is
brand
new
company
and
there
are
no
references
on
them . But they provide long distance routes which we use very often
and they are also cheaper. On the other hand they don
’
t have web page
and so internet booking isn
’
t available.
Conclusion:
I
recommend
to
choose
Telecars
because
of
their
reliability
,long
tradition and well trained staff.

Band 4



4
TEST 3
You are the managing director of a manufacturing factory
will soon have a visit from health and safety inspectors.
Write an email to your department heads:
how long the inspection will take.
ning why the inspection is necessary
g them how they should prepare for the inspection.

Dear colleagues,
As I adviced you in our last meeting, there will be a visit from health
and safety inspectors on Monday, 1
st
April from 9 a.m. until 15 p.m. The
inspection is necessary for our quality management certificate.
Please be prepared for the inspection by telling the staff to tidy up their
workplace.
Regards

Band 5


PART TWO Sample C
Report on efficiency of different advertising methods
Introduction
This
report
aims
to
evaluate
different
advertising
methods
Norlec
is

5
currently using.
Findings
The key findings are summerised bellow.
Direct mails to customers did not achieve the
expected results because
not many people read them.
The number of prospectivs who learnt about Norlec from its website is
likely to increase due to the new link to some wholesaler
’
s sites.
Printed
advertisings
are
very
effective
particularly
those
in
specilised
magazines.
For this reason the number of magazines should be increased.
The other methods are similar to last year
’
s results.
Conclusion
It
was
concluded
that
radio
and
magazine
advertisements
are
still
the
leaders.
Recommendations
Inspire
of
the
high
annual
costs
for
radio
advertising
this
method
is
suggested to be continued because most customers were reached by it.
Due
to
expected
increase
of
prices
for
billboard
advertising
it
is
recommended to give this up.

Band 4


6

TEST 4
You
are
a
manager
in
an
international
printing

have
just
been informed that a recent order sent to an important client has failed to
arrive.
Write an email to the co-ordinator of your despatch department:
who the client is
details of the printing order
ting what should be done.
To: Despatch department
From: Y
. Brown-Manager
Subject: Failure arrival order client
Dear sir,
According to recent information the ministry of foreign affairs has not
received its latest printing order.
Following details are: one hundred copies of financial statements 2002,
please check cause of failure and resend copies as soon as possible.
Kindest regards

Band 5

PART TWO Sample C

7
Dear Sir or Madam
I would like to thank you for your letter, dated 15.5.2003.
Firstly, unfortunately, we have an international conference on the 10
th
of
June.
Therefore, this date is not convenient for us.
Could you please start at the 11
th
of June?
Furthermore, we would like to know how long the work will take,

Concerning
the
numbers.
The
system
you
announced
seems
to
be
difficult.
Is
there
an
easier
way
to
handle
this
problem
with
different
numbers?

As
for
our
further
requests,
could
we
have
a
direct
telefon
number
as
well as the name of the person, dealing with us?

We
are
looking
forward
to
paying
the
bill
as
soon
as
the
work
is
successfully finished in case of any theesing problems.
We are looking forward to hearing from you.
Yours faithfully,

Band 4



8
TEST 5
You have been informed that next Wednesday your company
’
s computer
system will be closed down so that improvements can be made:
Write an email to all staff in your departement:
what time on Wednesday the system will be closed down
ting how staff should prepare for this
how the system will be better after the improvement.
Sample B
From:
To:
Date:
Subject:
Peter Koev
All Staff
27
th
March 2004
Computer System
I
want
to
inform
you
that
the
computer
system
will
be
closed
next
Wednesday
at
12
o'clock.
The
system
will
be
down
for
at
least
two
hours, please make sure that you have saved all your work. The whole
system will ran on a new server which is faster.
Thank you.

Band 5


Sample D
Report on:

More staff in our department

9
Date:

27.03.2004
Introduction
This report aims to explain why our department needs more staff.
Findings
The latest statistic comparing the number of staff in our department and
the average number of
units
ordered
points
out
the
main
reason
for
more
staff.
While
the
number of ordered units grow up from only 200000 to 400000 within 2
years the number of staff grew only by 5 people. The Staff Newsletter of
February
2004
is
about
the
big
new
order
from
an
international
company. But because of the increase of annual holiday to 5 weeks per
year there will be not enough staff for all the work. Another reason for
more staff is that we will have fewer delays.
Conclusion
There are many reasons which explain the importance of more staff. It is
especially important for reducing the number of delays in delivery and
to optimise the workflow.
Recommendations
More
staff
does
not
only
mean
more
costs,
it
also
means
satisfied

10