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商务英语视听说1-16单元

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2021-01-25 09:54
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2021年1月25日发(作者:scarf的音标)
商务英语视听说

Unit 1
Part I Listening and Speaking
Task 1
Q1.
I
am
graduating
in
June
from
ABC
University
and
my
major
is
hotel
management.
I
am
an
outgoing, energetic person. I enjoy teamwork very much. As part of my degree program, I needed
to
finish different projects with my teammates. I possess excellent interpersonal skills and a very
positive attitude. My career aspiration is to become a successful hotelier. During my internship at
the
Grand
Hyatt,
I
worked
as
a
receptionist.
My
duties
included
offering
friendly
and
efficient
check-in and check-out service to guests, answering phone calls, taking and passing on messages
to guests, I find that if I can make the guests happy, I will be very happy, too.
Q2.
I
received
honors
in
several
school-wide
English
and
computer
contests.
I
enjoy
working
with
people from different backgrounds. I am good at communicating, organizing and coordinating. If
something blocks my path, I will look for a solution. I never give up easily.

Sometimes I receive comments that I need to improve in the area of filing. I am now trying to
improve by learning from others.
Q3.
Interest
and
career
development
are
two
of
my
criteria
in
choosing
a
job.
Interest
is
the
best
motivation. I love the hotel business, so I will definitely devote myself to it. Moreover, high job
satisfaction can be attained when the job is what I am interested in.
Career
development
is
very
important
for
me
when
choosing
a
job.
From
what
I
know,
Shangri-La provides equal career advancement for all staff. The job rotation plan and individually
tailored training program are really exciting and helpful for young people like me.
Task 2
Is that your wife, Mr. Carter? She is so beautiful.
Avoid asking interviewer personal questions or making personal comments.
Could you tell me how much the new job pays?
The interviewer might infer from these questions that you are only interested in your own needs
and not those of their company. Wait until the employer raises these subjects to discuss them.
What about the paid holidays, insurance, and things like that?

How much time will it take for me to be promoted here?

But in which cities do you have your branches? And where is your company based?
It
is
also
unwise
to
ask
about
things
you
should
have
already
known.
You
are
only
telling
the
interviewer that you haven't done your homework.

Part II Language Focus
Name: CaiNing

Personality:
serious-minded; calm; humorous; easy-going

Strengths:
the ability to work with all types of people

Weakness:
perfectionist; impatient

Work
experience:
six
years’
financial
industry
experience
with
several
companies;
two
years’
experience in an investment bank

Qualification:
graduated from Peking University in 2001 majoring in accounting; fluent English;
bookkeepingand accounting proficiency in English.

Reasons for leaving last job:
want to find a job that is challenging.

Questions about the job: W
ould I be able to work abroad in one of your overseas branches?


Part III Viewing and Speaking
Video 1

Reasons for joining the company
It is one of the leading international consultant corporations which came to China

after
China
entered
g
in
this
company
would
give
him
the
best
chance to use what he has learned at university.
Relevant work experience
He was involved in a factory restoration in Nanjing.
Questions
Are
there
any
opportunities
for
Chinese
employees
to
be
transferred
to
the
head
office in New York or other branch offices around the world?
Result of the interview
Chen Bo will be notified of the final decision by Friday.

Video 2
1.
F
T
F
F
T
2.
1) Sales Manager

2) Five

3) Brand Manager

4) biscuits

5) Business Administration

6) oral English

IV Case Analysis
Hint:
She is not likely to get the job because she did poorly in the job interview.

Things went wrong:

1. Use filler words (“you know”) too many times.

2. Bad-mouth former employer.
3. Inappropriate answers to interviewer’s questions,

eg, “I would rather like to establish my own
company”

4. Ask inappropriate questions, eg. “Can I take time off for vacation?”

5. Self- conceit


“I have no weakness”.

6. Too much emphasis on travel.

Scripts Unit 2

Part I Listening and Speaking
Task 1

1)
I haven’t seen you for years.

2) What do you do now?
3) I’m in the Research and Development Department.

4) I knew you’d do something very challenging and creative.

5) I sometimes stay in the office after work to deal with unfinished tasks.
6) I am still the accountant of that cosmetics company.
Task 2

1) personnel management
2) developing markets
3) planning
4) execution
5) sales targets
6) team performance
7) customer base
8)customer satisfaction
9)selecting, developing and managing
10)cost-effective
11)on time
12)of good quality
13) human and material resources
14)training needs
15)continuous improvement
Part II Viewing and Speaking
Video 1
ne Clinton: financial accounts
Lucy White: data processing
AdaBalck: management accounts
2. Administration; Marketing; Engineering; Project Preparation; Accounting
Video 2
1. self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations
Manager
2.

Names
Likes
Dislikes
Jerome
making a lot more money; having lots of independence in doing things
feeling
tired
sometimes
Robin
having been to a lot of places too much traveling; having very little time to
spend with his family
Colin
good salary and benefits noisy work environment; seldom having the
opportunity to go out
Frank
new challenges; a lot of experience

Janet
meeting a lot of new & interesting people
often having dinner parties in the evening;
having little time with her

family and

baby


Unit 3

Part I Warm-up
1) ensure smooth business communication

2) the purpose of your call

3) all the documents you’ll need

4) schedule a specific time

5) all distractions.
6) confirm that you have understood each point.

7) interruptions.

8) strong accent.

9) you sound polite and agreeable.

10) the optional choice method,

11) lengthy calls.

12) smile while you are talking.


Part II Listening and Speaking
Task 1
F

F

TT

F

T

F

F

Task 2 Leaving a message
Message Note
To: Louise Paulson
From: Paul Jackson
Phone: 979-326-8965
Message:
Ring
back
to
him
about
the
order
they
placed
last
Friday.
They
have
to
make
some
changes to the order. It’s urgent.

Taken by: Roy

Part III Viewing & Speaking
Video 1
1. F

F

T

T

F
2.
Message
1)
Will
you
tell
him
that
we’ve
just
received
your
s
ample
of
the
new
assembly
coffee table and are quite happy with it?
Message 2) Please tell Mr. Matthews we’re quite happy with the quality and design of the table,
but the price is too high. We need some negotiation on it.
Message
3)
Please
inform
Mr.
Matt
hews
that
I
won’t
be
able
to
get
to
your
company
early
on
Saturday because of the rail strike. I probably won’t arrive until that afternoon.


Video 2

1.
1)A 2)C 3)C 4)C 5)B 6)C
2.
1)“Hold on, please. I’ll connect you.”

2)“I’m afraid you’ve dialed the wrong extension.”

3)“Oh, sorry to have interrupted you. Can you give me Henry Miller’s extension, please?”

4)“I’m very sorry, I didn’t notice that. I’ll put you through right now. Please wait a minute.”

5)“It’s me again—Ms. Mandel. I’m still having trouble

getting through to Henry Miller… Can you
help?”

6)“Oh, I’m terribly sorry for the trouble.”


Unit4
Task 1
1
Formal
*Good afternoon, I’d like to call the meeting to order.

* First of all, let’s discuss…

2
Informal
*OK, everyone is here…

*So, why don’t we start with…

3
Informal
* Right, you know why we are here.
* Maybe we should do it like this…

4
Formal
*Welcome to BCG, and to what I am sure will be the beginning of a major new alliance.
* Today our purpose is to…

5
Informal
*Right, let’s get down to business…

* I suggest we deal with that…

6
Formal
*Well, gentleman, it’s a pleasure to be here today…

*I’d like to start with…

Task 2
1) Arrive at the meeting ahead of schedule.
2) Consider using a tape recorder.

3) Use a consistent format.
4) Follow the agenda.
5) Be concise.
6) List specific outcomes.
7) After the meeting, write a meeting report from your notes.
Part II Viewing & Speaking
Video 1
F


FF


T


F

Video 2
1) To figure out the reason for the sales drop and the actions to be taken.
2) The salespeople are not very motivated.
3) No, because the sales quotas are pretty high.
4) He proposes to lower the quotas.
Unit 5
Part I Listening and Speaking
Task 1

C B B C A
Task 2
1)daily routine in the office
2)whether the visitor has an appointment or not
3)greet the visitor
4)the visitor’s name, title and position

5)apologize and make some suggestions
6)express regret and explain why
7)date, time, name and the firm the visitor works for.
8)considerate and warm
9)keep the visitor fully informed of the situation.

Part II Viewing and Speaking
Video 1

1)George is travelling on business.
2

He will stay for about a week.
3

He has been invited to attend the trade fair by his business associates.
4) His laptop computer is in the bag. It’s duty
-free.
5)
No,
good
for
personal
use
rather
than
commercial
use
are
not
subject
to
duty,
and
they
are
within the limit.
Video 2
1.F
2. T
3.F
4.F
5.F
6.F
7.T
8.F
9.T
10.F
Unit 6
Part I Listening and Speaking
Task 1
1. we are hiring for
2. business software and consulting services
3. 4,000
4. large corporations
5. 90 million dollars
6. pretty fast
7. 29
8. a large project for a bank
Task 2
Company Profile
1) Monica Li
2) Manager of the PR Department of Oracle China
3) enterprise software company in the world the first

4) global software giant in China

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