bottom什么意思Chapter 7 Excercises (with keys)

2021年1月26日发(作者：midas是什么意思)
CHAPTER 7
—
MANAGING EFFECTIVELY

MULTIPLE CHOICE


1.
Which of the following level of management makes decisions regarding the firm's long-run objectives?
a.
top (high-level) management
b.
middle management
c.
supervisory management
d.
first-line management
e.
strategic management


2.
Which of the following level of management is involved in resolving problems and devising new
methods to improve performance?
a.
top (high-level) management
b.
middle management
c.
supervisory management
d.
first-line management
e.
functional management


3.
Which of the following levels of management is involved with the employees who engage in the
day-to-day operations?
a.
top management
b.
middle management
c.
supervisory management
d.
second-line management
e.
tactical planning


4.
An example of a supervisory (first- line) manager would be a(n) __________.
a.
office manager
b.
president
c.
vice-president of operations
d.
director of human resource management
e.
office employee


5.
The Chief Financial Officer would be classified as a __________.
a.
mid-level manager
b.
supervisor
c.
first-line manager
d.
second-line manager
e.
top level manager


6.
Morgan is a manager who decides whether the company will invest available funds in proposed projects.
What type of manager is Morgan?
a.
president
c.
vice-president of marketing
b.
account manager
d.
chief financial officer


7.
Which manager would address the issue of resolving a complaint from an important customer?
a.
vice-president of marketing
c.
regional sales manager
b.
supervisor
d.
president

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8.
Decisions such as determining how many new employees to hire, increasing advertising, and
determining how to obtain financing would typically be done by __________.
a.
top-level managers c. middle managers
b.
first line managers
d. top-level and middle-level managers


e. supervisory managers and mid-level managers

9.
All of the following are managerial functions
except
__________.
a.
planning
b.
leading
c.
organizing
d.
controlling
e.
financing

10.
The function of management that represents the preparation of the firm for future business conditions is
__________.
a.
organizing
b.
leading
c.
controlling
d.
planning
e.
directing

11.
A firm's first step in planning is to establish its __________.
a.
sales forecast
b.
mission statement
c.
organizational procedures
d.
managerial responsibilities
e.
contingency plans

12.
A mission statement describes the firm's __________.
a.
operating plan
b.
primary goal
c.
policies and procedures
d.
chain of command
e.
organizational structure

13.
The strategic planning process __________.
a.
identifies the primary goal of the firm
b.
prepares the firm for future conditions
c.
develops plans for a one to two year period
d.
develops plans for the coming year
e.
identifies the business focus over a long-term period






14.

example of __________.
a.
a company's mission statement
b.
a company goal
c.
tactical planning
d.
operational planning
e.
a firm's strategy


15.
__________ planning is normally focused on a relatively short time period.

a.
Tactical

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103
b.
c.
d.
e.
Operational
Contingency
Mission
Long-term

16.
Eric is an artist who decided he wanted to expand his business. After some research, he chose to sell his
work through an artistic community Web site. Eric’
s decision to utilize the Internet for expansion was
a(n) __________ plan.
a.
strategic
c.
contingency
b.
operational
d.
tactical


17.
Which of the following establishes the methods used to achieve tactical plans for the near future?
a.
tactical planning
b.
operational planning
c.
contingency planning
d.
corporate guidelines
e.
organizational procedures


18.
The methods used to achieve the tactical plan are determined by __________.
a.
strategic planning
b.
the social responsibility plan
c.
operational planning
d.
top-down planning
e.
the mission statement


19.

function?
a.
top- level management
b.
research and development
c.
production
d.
marketing
e.
finance


20.
__________ are the guidelines that establish how tasks are to be completed.
a.
Plans
b.
Rules
c.
Policies
d.
Roles
e.
Strategies


21.
The steps that employees must perform to implement a policy are called __________.
a.
the mission statement
b.
procedures
c.
organizational rules
d.
corporate roles
e.
single use plans


22.
Some plans of firms may not be finalized until specific business conditions are known. For this reason,
firms use __________.
a.
contingency planning
b.
management by objectives
c.
strategic planning

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d.
just-in-time production
e.
material requirement plan


23.
Contingency planning can help a firm respond to __________.
a.
sales forecasts
b.
corporate procedures
c.
different leadership styles
d.
autocratic authority
e.
crisis situations

24.
A strategic plan that calls for an increase in sales will likely require __________.
a.
a decrease in production
b.
an increase in financing
c.
a new contingency plan
d.
a reorganization of the firm's resources
e.
a different leadership style


25.
The management function that coordinates a firm's employees and other resources in order to achieve
the organization's goals is __________.
a.
planning
b.
directing
c.
organizing
d.
leading
e.
controlling


26.
The management function that influences the habits of others in order to achieve a common goal is
__________.
a.
planning
b.
directing
c.
organizing
d.
leading
e.
controlling


27.
The goal of the leading function of management is to __________.
a.
provide managers with the opportunity to influence others
b.
develop an autocratic leadership style within the organization
c.
coordinate resources in order to achieve the firm's goals
d.
promote initiative within the management staff
e.
enhance the performance of the firm


28.
Skillful managers need __________ to be effective leaders.
a.
autocratic leadership
b.
accountability
c.
foreign subsidiaries
d.
to be monitored
e.
initiative


29.
Managers who use an autocratic leadership style retain full authority for decision making using
__________.
a.
maximum input from employees
b.
maximum decision making from staff specialists
c.
little or no input from employees

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105
d.
empowerment with peers
e.
maximum input from customers

The management style that delegates the most authority to the subordinates is the __________.
a.
autocratic style
b.
free-rein style
c.
democratic style
d.
authoritative style
e.
participative style

The management style where the leaders accept some input from subordinates, but still use their
authority to make decisions is __________.
a.
participative
b.
free-rein
c.
laissez-faire
d.
autocratic
e.
authoritative

The best leadership style __________.
a.
depends on the personality of the manager
b.
is the participative approach for countries like the United States
c.
varies with the situation and the employees' personalities
d.
varies with the type of customer
e.
depends upon the salary of the employee

Which of the following leadership styles allows employees to choose how to achieve the firm's
objectives?
a.
participative
b.
democratic
c.
free-rein
d.
autocratic
e.
authoritative

Matthew meets with his supervisor to present an idea for improving efficiency in his department.
Matthew’s supervisor is receptive
and encouraging, but tells Matthew the final decision will be made by
top management. What is the company’s management style?

a.
free-rein
c.
participative
b.
autocratic
d.
laissez-faire

In order to conduct their function of leading properly and to influence employees to focus on
maximizing a firm's value, managers of a multinational organization must __________.
a.
use a free-rein management style that allows subsidiary managers to make all decisions
b.
only hire managers from the parent company's country
c.
approve all actions and decisions taken by subsidiary managers
d.
effectively communicate the goals that subsidiary managers should follow

e.
only allow parent company managers to participate in the planning process

The manager's leadership style will determine how much influence the employees will have on
__________.
a.
the control cycle
b.
the mission statement

30.

31.

32.

33.

34.

35.

36.
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c.
the firm's strategic plan
d.
the organizational structure
e.
management decisions

Jim has just been promoted to a management position for the First National Bank. His boss has asked
him to focus on identifying problems in the operations of the bank and to take steps to correct them. Jim's
activities illustrate the __________ function of management.
a.
Planning d. leading
b.
Directing
e. controlling

c.
organizing

Which of the following management functions involves the monitoring and evaluation of the activities
of employees?
a.
planning
b.
directing
c.
leading
d.
controlling
e.
organizing

In order for management to evaluate an employee's performance, managers must first establish
__________.
a.
contingency plans
b.
standards and expectations
c.
the appropriate leadership style
d.
the relevant conceptual skills
e.
the integration of management functions

The appropriate leadership style for a global business will depend upon the __________.
a.
parent firm's leadership style
b.
characteristics of the home country
c.
characteristics of the foreign country
d.
attitude of management
e.
level of sales

If a firm is operating in a country where managers are not accustomed to making decisions, the most
effective leadership style would likely be __________.
a.
autocratic
b.
participative
c.
free-rein
d.
the same as in all other countries
e.
dependent on the personality of the customers and clients

Institutional Shareholder Services would ask high-ranking executives all of the following questions
except
__________.
a.
Why is your CEO also the chairman of the
c.
How do you ensure new employees
board?
assimilate in the corporate setting?
b.
Why is your executive compensation much
d.
What is your process for nominating new
higher than the industry norm?
board members?

37.

38.

39.

40.

41.

42.

43.
The Sarbanes-Oxley Act represents what type of management control?

a.
control by investors
c.
control of spending
b.
control of reporting
d.
control of production