-
Formal and informal
emails
Writing
styles
The
style
of
a
business
email
or
letter
depends
on
the
occasion
for
writing
and the relationship
with the receiver.
1 They
can be formal:
Please
find
attached
our
proposal.
I
would
be
grateful
if
you
could
check
it and send us
confirmation of your acceptance.
2 They can be more
conversational:
Attached
is
our
proposal.
Please
check
it
and
confirm
that
you
are
happy
with
it.
3 English can sometimes
be in a kind of shorthand.
Pls check the attached proposal and
confirm.
1
Highlight
the
differences
between
the
formal
and
informal
emails
below.
Discuss the
differences with your partner.
Formal
Dear Mr
Scott
Thank
you
very
much
for
your
letter
introducing
your
company.
Currently,
we do not have any demand for marketing
consultancy. However, this
situation
could
change
in
the
future
and
therefore
I
will
certainly
keep
your
details
on
file.
In
the
meantime,
I
would
be
grateful
if
you
could
send us
an up-to-date list of your fees.
Once again, thank you for your
interest.
Yours
sincerely
Monica
Stuuf
Informal
Dear
James
Thanks
for
the
information
about
your
company.
At
the
moment,
we're
not
really looking for any help with
marketing consultancy, but we might
be
in the future, so I'll certainly hang on to your
details. For now,
please send us an up-
to-date list of your fees.
Thanks again for your
interest.
Kind
regards
Monica
Stuuf
2
For
sentences
1-4
write
the
contracted forms
in full
and for
5-8
write
the
contracted form.
1 I'll let
you know tomorrow.
2 I'd
like an answer asap.
3 I
won't know till Friday.
4 I
can't help you, I'm afraid.
5 It has been ages since I have seen
him.
6 I would have told you
if I had known.
7 I should
not be surprised if they are late.
8 You must not do anything until I say
so.
3
Match
each
formal
linking
word
on
the
left
with
its
neutral
equivalent
on the
right.
1 however
so
2 nevertheless
because of
3 consequently
after
4 owing to
because
5 moreover
anyway
6 following
but
7 since
what's more
8 besides
still
4
Rewrite the following informal email to
a customer as a more formal
one. Use
the expressions in the box to help you.
I would be grateful if contact
further to do not hesitate in
agreement with
however strictly speaking please
find attached Yours sincerely
Dear Mr Harris
Nice to speak to you earlier on the
phone. I'm now sending you a draft
contract.
Please
read
it
carefully
and
if
you're
OK
with
the
terms,
sign
it
and post it back to me. The deadline for the
special offer we talked
about is
supposed to be tomorrow, but we'll keep it open
for you until
the end of the week. Do
call me if you have any queries.
Best wishes
Laura
5
Welcome has supplied
receptionists and doormen for your company's
headquarters
for
over
five
years.
Recently
the
standard
of
service
they
give
has declined sharply. Visitors have complained
about rudeness,
being
kept
waiting
and
being
misdirected.
Write
an
email
to
the
company
:
?
emphasising
the good relationship you have had in the
past.
?
describing the
unacceptable behaviour of their staff
recently.
?
insisting that changes are
made immediately.
6 Send the email to your partner. When
you have exchanged, read each
other's
emails and then write a reply.
Listening Test:
Introduction and Part One