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IATA协议英文版本(98v)

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2021-02-11 14:54
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2021年2月11日发(作者:ppmm)


STANDARD GROUND HANDLING AGREEMENT (SGHA)




between:



and:






The agreement consists of:



MAIN AGREEMENT,


and, as required,


ANNEX A


(description of services)




CONTENTS OF MAIN AGREEMENT



DEFINITIONS AND TERMINOLOGY



ARTICLE 1




ARTICLE 2




ARTICLE 3




ARTICLE 4




ARTICLE 5




ARTICLE 6




ARTICLE 7




ARTICLE 8




ARTICLE 9




ARTICLE 10



STAMP DUTIES, REGISTRATION FEES



ARTICLE 11



DURATION, MODIFICATION AND TERMINATION






IATA AHM 810 APRIL 1998



ARBITRATION


LIABILITY AND INDEMNITY


ACCOUNTING AND SETTLEMENT


REMUNERATION


STANDARD OF WORK


CARRIER'S REPRESENTATION


SUBCONTRACTING OF SERVICES


FAIR PRACTICES


PROVISION OF SERVICES


ANNEX(ES) B


(location(s), agreed services and charges)


Page 1


DEFINITIONS AND TERMINOLOGY




For the sake of clarity, the following definitions and terminology apply to the SGHA;



AIRPORT


TERMINAL


means all buildings used for arrival and departure handling of


aircraft.



ARRANGE


(or


MAKE ARRANGEMENTS FOR)


implies that the Handling Company


may


request


an


outside


agency


to


perform


the


service


in


question.



The


charge


of


the


outside agency shall be paid by the Carrier. The Handling Company assumes no liability


toward the Carrier for such arrangements.



AS


MUTUALLY


AGREED


or


BY


MUTUAL


AGREEMENT


or


BY


THE


CARRIER'S


REQUEST,


it


is


recommended


that,


whenever


this


terminology


is


used,


such items be supported by specific documentation or reference.



CARGO


includes the Carrier’s service cargo and company mail.




THE


CARRIER'S


AIRCRAFT


means


any


aircraft


owned,


leased,


chartered,


hired


or


operated or otherwise utilised by or on behalf of the Carrier and in respect of which the


Carrier has either expressly or implicitly contracted, instructed or otherwise requested the


Handling Company to perform or carry out any ground handling service(s).



DEPARTURE CONTROL SYSTEM (DCS)


means an automated method of performing


check-in, capacity and load control and dispatch of flights.



ELECTRONIC


DATA


INTERCHANGE


(EDI)


means


the


computer-to-computer


(application-to-application program processing) transmission of business data in a standard


format.



LOADS


means baggage, cargo, mail and any aircraft supplies including ballast.



OWNING CARRIER


means a carrier who is the owner or lessee of a Unit Load Device.



PASSENGERS


includes the Carrier's service and free passengers.



PROVIDE


implies


that


the


Handling


Company


itself


assumes


responsibility


for


the


provision of the service in question.



RECEIVING


CARRIER


means


a


carrier


who


receives


a


Unit


Load


Device


from


a


transferring carrier at a transfer point.



SPECIAL


SHIPMENTS


means,


for


example,


perishables,


live


animals,


valuables,


vulnerable cargo, news material, dangerous goods etc.



SPECIALISED


CARGO


PRODUCTS


means,


for


example,


express


cargo,


courier


shipments, same day delivery.



Page 2


TECHNICAL


LANDING


is


a


landing


for


other


than


commercial


reasons


where


no


physical change of load occurs.



TICKET


means either the document entitled


any electronic ticket data held in the Carrier's data base.



TRANSFERRING


CARRIER


means


a


carrier


who


transfers


a


Unit


Load


Device


to


a


receiving carrier at a transfer point.



TRANSIT FLIGHT


is an aircraft making an intermediate landing for commercial reasons


where a change of load occurs.



TRUCK


HANDLING


means


loading


and/or


unloading


a


truck


operating


as


a


Truck


Service.



TRUCK


SERVICE


means


a


service


operated


by


truck


on


behalf


of


an


airline


carrying


loads documented in accordance with the applicable IATA and/or ICAO rules, regulations


and


procedures.



In


the


Main


Agreement


and


in


Annex


A,


the


word



aircraft


will


read



meant


under


the


above


definitions.



In


Section


5,


Item


5.3.1


(a)


of


Annex


A,


the


word



cargo between warehouse and truck or between two trucks or between two warehouses.



TURNROUND FLIGHT


is an aircraft terminating a flight and subsequently originating


another flight following a complete change of load.



UNIT LOAD DEVICES (ULDS)


means devices which interface directly with an aircraft


restraint system and are registered by the IATA ULD Technical Board.











Page 3


MAIN AGREEMENT




An Agreement made between:


having its principal office at:


hereinafter referred to as 'the Carrier' or 'the Handling Company' as the case may be,


and:



having its principal office at:



hereinafter referred to as 'the Handling Company’ or 'the Carrier', as the case may be,




[the Carrier and/or the Handling Company may hereinafter be referred to as




WHEREBY THE PARTIES AGREE AS FOLLOWS:




ARTICLE 1



PROVISION OF SERVICES



1.1


General





The services will be made available within the limits of possibilities of the Handling


Company


and


in


accordance


with


the


applicable


IATA


and/or


ICAO


and/or


other


governing rules, regulations and procedures.




It is not considered necessary or possible to specify every detail of the services it being


generally understood what such services comprise and the standards to be attained in


their performance.



1.2


Documents for Ground Handling





Documents


used


for


ground


handling


will


be


the


Handling


Company's


own


documents,


where


applicable,


provided


these


documents


comply


with


standardised


formats


that


may


apply


under


IATA


and/or


ICAO


and/or


other


governing


rules,


regulations and procedures.



1.3


Scheduled Flights





The


Handling


Company


agrees


to


provide


for


the


Carrier's


Aircraft


for


flights


operating


on


an


agreed


schedule


at


the


location(s)


mentioned


in


the


Annex(es)


B,


those services of Annex A as are listed in the Annex B for the respective locations.


The


Carrier,


in


turn,


agrees


to


inform


the


Handling


Company


as


soon


as


possible


about any changes of schedule and/or frequencies and/or types of aircraft.



Page 4


1.4




Extra Flights



The


Handling


Company


will


also


provide


the


services


to


the


Carrier's


Aircraft


for


flights


in


addition


to


the


agreed


schedule


at


the


same


locations,


provided


that


reasonable prior notice is given and the provision of such additional services will not


prejudice commitments already undertaken.


Priority



In


case


of


multiple


handling,


priority


shall,


as


far


as


possible,


be


given


to


aircraft


operating on schedule.


Emergency Assistance



In case of emergency, including but not limited to, forced landings, accidents or acts


of


violence,


the


Handling


Company


shall


without


delay


and


without


waiting


for


instructions


from


the


Carrier


take


all


reasonable


and


possible


measures


to


assist


passengers and crew and to safeguard and protect from loss or damage baggage, cargo


and mail carried in the aircraft.


The


Carrier


shall


reimburse


the


Handling


Company


at


cost


for


any


extra


expenses


incurred in rendering such assistance.


Additional Services



As far as possible, the Handling Company will, upon request, provide to the Carrier


any additional services. Such services may be governed by special conditions to be


agreed between the Parties.


Other Locations



In


case


of


occasional


flights


of


the


Carrier’s


Aircraft


at


locations


which


are


not


designated


in


the


present


Agreement,


where


the


Handling


Company


maintains


a


ground handling organisation, the Handling Company shall, on


request,


make


every


effort, subject to the means locally available, to furnish necessary services.



1.5





1.6







1.7





1.8






ARTICLE 2




FAIR PRACTICES



2.1


The


Handling


Company


will


take


all


practicable


measures


to


ensure


that


sales


information


contained


in


the


Carrier’s


flight


documents


is


made


available


for


the


purposes of the Carrier only.





2.2


Neither Party to this Agreement shall disclose any information contained in Annex(es)


B


to


outside


parties


without


the


prior


consent


of


the


other


Party,


unless


such


Page 5


information


is


specifically


required


by


applicable


law


or


by


governmental


or


authorities' regulations, in which case the other Party will be notified accordingly.




ARTICLE 3




SUBCONTRACTING OF SERVICES



3.1


The


Handling


Company


is


entitled


to


delegate


any


of


the


agreed


services


to


subcontractors


with


the


Carrier’s


consent,


which


consent


shall


not


be


unreasonably


withheld. It is understood that, in this case, the Handling Company shall nevertheless


be responsible to the Carrier for the proper rendering of such services as if they had


been performed by the Handling Company itself. Any subcontracting of services will


be recorded in the Annex(es) B concerned.



3.2


The Carrier shall not appoint any other person, company or organisation to provide the


services


which


the


Handling


Company


has


agreed


to


provide


by


virtue


of


this


Agreement,


except


in


such


special


cases


as


shall


be


mutually


agreed


between


the


Parties.




ARTICLE 4




CARRIER'S REPRESENTATION



4.1


The Carrier may maintain at its own cost, its own representative(s) at the location(s)


designated


in


the


Annex(es)


B.


Such


representative(s)


and


representative(s)


of


the


Carrier's


Head


Office


may


inspect


the


services


furnished


to


the


Carrier


by


the


Handling


Company


pursuant


to


this


Agreement,


advise


and


assist


the


Handling


Company and render to the Carrier's clients such assistance as shall not interfere with


the furnishing of services by the Handling Company.



4.2


The Carrier may, by prior written notice to the Handling Company and at its own cost,


engage


an


organisation


(hereinafter


referred


to


as


'the


Supervisor')


to


supervise


the


services of the Handling Company at the location(s) designated in Annex(es) B. Such


notice shall contain a description of the services to be supervised.




The Supervisor shall have the same authority as defined above in Sub-Article 4.1 for


the Carrier's own representative.



4.3


Such


assistance,


when


performed


by


the


Carrier’s


representative(s)


and/or


Supervisor(s)


will


be


the


sole


responsibility


of


the


Carrier,


unless


requested


by


the


Handling Company.




ARTICLE 5




STANDARD OF WORK



Page 6


5.1





The Handling Company shall carry out all technical and flight operations services in


accordance


with


the


Carrier's


instructions,


receipt


of


which


must


be


confirmed


in


writing to the Carrier by the Handling Company.


In


the


case


of


absence


of


instructions


by


the


Carrier,


the


Handling


Company


shall


follow its own standard practices and procedures.


Other


services


also


having


a


safety


aspect,


for


example,


load


control,


loading


of


aircraft


and


handling


of


dangerous


goods,


shall


be


carried


out


in


accordance


with


applicable


IATA


and/or


ICAO


and/or


other


governing


rules,


regulations


and


procedures.



5.2


All


other


services


shall


be


provided


in


accordance


with


standard


practices


and


procedures usually followed by the Handling Company and in accordance with world-


wide


industry


standards.



The


Handling


Company


will


comply


with


reasonable


requests of the Carrier as long as these do not conflict with the applicable orders and


regulations of the appropriate authorities.


The Handling Company agrees to take all possible steps to ensure that, with regard to


contracted


services,


the


Carrier’s


Aircraft,


crews,


passengers


and


load


receive


treatment


not


less


favourable


than


that


given


by


the


Handling


Company


to


other


Carriers or its own comparable operation at the same location.


The Handling Company agrees to ensure that authorisations of specialised personnel


performing services for the Carrier are kept up-to-date. If at any time the Handling


Company is


unable to


provide authorised personnel


as requested by the Carrier, the


Handling Company shall inform the Carrier immediately.


The


Carrier


shall


supply


the


Handling


Company


with


sufficient


information


and


instructions to enable the Handling Company to perform its handling properly.


In the provision of the services as a whole, due regard shall be paid to safety, security,


local


and


international


regulations,


applicable


IATA


and/or


ICAO


and/or


other


governing rules, regulations and procedures and the aforementioned request(s) of the


Carrier in such a manner that delays and damage to the Carrier's Aircraft and load are


avoided and the general public is given the best impression of air transport.


The


Handling


Company


must


report


to


the


Carrier's


representative


immediately


all


loss of or damage, threatened or actual, to aircraft and loads noticed in the course of


the


handling


or


which


in


any


other


way


comes


to


the


knowledge


of


the


Handling


Company.


The Parties shall reach mutual agreement on the quality standards for any services, not


excluding


those


covered


by


Sub-Article


5.1


above.



Such


quality


standards


for


a


specific location may form part of the applicable Annex B. The Handling Company


agrees to take all possible steps to ensure that, with regard to contracted services, the


agreed upon quality standards will be met.



5.3.



5.4



5.5



5.6



5.7



5.8




Page 7


ARTICLE 6




REMUNERATION



6.1


In consideration of the Handling Company providing the services, the Carrier agrees


to pay to the Handling Company the charges set


out


in


the respective Annex(es) B.


The Carrier further agrees to pay the proper charges of the Handling Company and to


discharge all additional expenditure incurred for providing the services referred to in


Sub-Articles 1.4, 1.6, 1.7 and 1.8.



6.2


The charges set out in Annex(es) B do not include:



?



any


charges,


fees


or


taxes


imposed


or


levied


by


the


Airport,


Customs


or


other


authorities


against


the


Carrier


or


the


Handling


Company


in


connection


with


the


provision of services herein by the Handling Company or in connection with the


Carrier's flights.


?



expenses


incurred


in


connection


with


stopover


and


transfer


passengers


and


with


the handling of passengers for interrupted, delayed or cancelled flights.



Such


charges,


fees,


taxes


or


other


expenses


as


outlined


above


shall


be


borne


ultimately by the Carrier;




ARTICLE 7




ACCOUNTING AND SETTLEMENT



7.1


The


Handling


Company


shall


invoice


the


Carrier


monthly


with


the


charges


arising


from the provision of the handling services of Annex A as listed in Annex(es) B at the


rates of charges set out in Annex(es) B.



7.2


Settlement


shall


be


effected


through


the


IATA


Clearing


House


unless


otherwise


agreed in Annex(es) B.




ARTICLE 8




LIABILITY AND INDEMNITY



In this Article, all references to:



(a)


“the


Carrier



or



Handling


Company


shall


include


their


employees,


servants, agents and subcontractors;



(b)



of ground handling services included in Annex A, whether fixed or mobile, and



(c)



Page 8



8.1


Except as stated in Sub-Article 8.5, the Carrier shall not make any claim against the


Handling


Company


and


shall


indemnify


it


(subject


as


hereinafter


provided)


against


any legal liability for claims or suits, including costs and expenses incidental thereto,


in respect of:


(a)


delay, injury or death of persons carried or to be carried by the Carrier;




(b)


injury or death of any employee of the Carrier;



(c)



(d)


damage to or loss of property owned or operated by, or on behalf of, the Carrier


and any consequential loss or damage;



arising from an act or omission of the Handling Company in the performance of this


Agreement


unless


done


with


intent


to


cause


damage,


death,


delay,


injury


or


loss


or


recklessly


and


with


the


knowledge


that


damage,


death,


delay,


injury


or


loss


would


probably result.



PROVIDED


THAT


all


claims


or


suits


arising


hereunder


shall


be


dealt


with


by


the


Carrier; and



PROVIDED


ALSO


THAT


the


Handling


Company


shall


notify


the


Carrier


of


any


claims or suits without undue delay and shall furnish


such


assistance


as


the


Carrier


may reasonably require.



PROVIDED


ALSO


THAT


where


any


of


the


services


performed


by


the


Handling


Company


hereunder


relate


to


the


carriage


by


the


Carrier


of


passengers,


baggage


or


cargo direct to or from a place in the United States of America then if the limitations


of liability imposed by Article 22 of the Warsaw Convention would have applied if


any such act or omission had been committed by the Carrier but are held by a Court


not to be applicable to such act or omission committed by the Handling Company in


performing this Agreement then upon such decision of the Court the indemnity of the


Carrier


to


the


Handling


Company


hereunder


shall


be


limited


to


an


amount


not


exceeding


the


amount


for


which


the


Carrier


would


have


been


liable


if


it


had


committed such act or omission.



8.2


The


Carrier


shall


not


make


any


claim


against


the


Handling


Company


in


respect


of


damage,


death,


delay,


injury


or


loss


to


third


parties


caused


by


the


operation


of


the


Carrier's


aircraft


arising


from


an


act


or


omission


of


the


Handling


Company


in


the


performance of this Agreement unless done with intent to cause damage, death, delay,


injury or loss or recklessly and with knowledge that damage, death, delay, injury or


loss would probably result.


damage to or delay or loss of baggage, cargo or mail carried or to be carried by


the Carrier, and




8.3


(a) Notwithstanding the provisions of Sub-Article 8.1, in the case of claims rising


Page 9



out of surface transportation which is provided on behalf of the Carrier and is


part of the operation of loading/embarking or unloading/disembarking and/or is


covered by the Carrier's Contract of Carriage the indemnity shall not exceed the


limits specified in the said Contract of Carriage.



(b)


In the case of claims arising out of surface transportation which is not provided


on behalf of the Carrier and/or is not part of the operation of loading/embarking


or


unloading/disembarking


and/or


is


not


covered


by


the


Carrier's


Contract


of


Carriage the waiver and indemnity herein contained shall not apply.



8.4



(a)



(b)


damage


to


or


loss


of


property


owned


or


operated


by,


or


on


behalf


of,


the


Handling Company and any consequential loss or damage;



arising from an act or omission of the Carrier in the performance of this Agreement


unless done with intent to cause damage, death, delay, injury or loss or recklessly and


with knowledge that damage, death, delay, injury or loss would probably result.



8.5


Notwithstanding


Sub-Article


8.1


(d),


the


Handling


Company


shall


indemnify


the


Carrier against any physical loss of or damage to the Carrier's Aircraft caused by the


Handling


Company's


negligent


operation


of


ground


support


equipment


PROVIDED


ALWAYS THAT the Handling Company's liability shall be limited to any such loss


of or damage to the Carrier's Aircraft not exceeding the limits stated in Annex(es) B


which shall not, in any event, exceed USD 1,500,000 except that loss or damage in


respect of any incident below USD 3,000 shall not be indemnified.


For


the


avoidance


of


doubt,


save


as


expressly


stated,


this


Sub-Article


8.5


does


not


affect


or


prejudice


the


generality


of


the


provisions


of


Sub-Article


8.1


including


the


principle that the Carrier shall not make any claim against the Handling Company and


shall indemnify it against any liability in respect of any and all consequential loss or


damage howsoever arising.


injury


to


or


death


of


any


employees


of


the


Handling


Company,


its


servants,


agents or subcontractors; and


The


Handling


Company


shall


not


make


any


claim


against


the


Carrier


and


shall


indemnify it (subject as hereinafter provided) against any legal liability for claims or


suits, including costs and expenses incidental thereto, in respect of:






ARTICLE 9




ARBITRATION



9. 1


Any


dispute


or


claim


concerning


the


scope,


meaning,


construction


or


effect


of


this


Agreement or arising therefrom shall be referred to and finally settled by arbitration in


accordance with


the procedures set


forth


below and, if necessary,


judgement


on


the


award rendered may be entered in any Court having jurisdiction thereof:



Page 10


(1)


If the Parties agree to the appointment of a single arbitrator the arbitral tribunal


shall consist of him alone. The arbitrator may be appointed either directly by the


Parties or, at their request, by the IATA Director General.



(2)


If


they


do


not


so


agree


to


the


appointment


of


a


single


arbitrator,


the


arbitral


tribunal shall consist of three arbitrators appointed as follows:




(a)


If only two Parties are involved in the dispute each Party shall appoint one


of


the


three


arbitrators.



Should


either


Party


fail


to


appoint


his


arbitrator


such appointment shall be made by the IATA Director General;




(b)


if more than two parties are involved in the dispute they shall jointly agree


on the appointment of two of the arbitrators. Failing unanimous agreement


thereon, such appointment shall be made by the IATA Director General;




(c)


the


two


arbitrators


appointed


in


the


manner


provided


above


shall


appoint


the third arbitrator, who shall act as chairman. Should they fail to agree on


the appointment of the third arbitrator, such appointment shall be made by


the IATA Director General.



(3)


The IATA Director General may, at the request of any Party concerned, fix any


time


limit


he


finds


appropriate


within


which


the


Parties


or


the


arbitrators


appointed by the Parties, shall constitute the arbitral tribunal. Upon expiration


of this time limit, the IATA Director General shall take the action prescribed in


the preceding paragraph to constitute the tribunal.



(4)


When


the


arbitral


tribunal


consists


of


three


arbitrators,


its


decision


shall


be


given by a majority vote.



(5)


The arbitral tribunal shall settle its own procedure and if necessary shall decide


the law to be applied. The award shall include a direction concerning allocation


of costs and


expenses


of


and


incidental


to


the


arbitration


(including


arbitrator


fees).



(6)


The award shall be final and conclusively binding upon the Parties.





ARTICLE 10




STAMP DUTIES, REGISTRATION FEES



10.1


All stamp duties and registration fees in connection with this Agreement, which may


be prescribed under the national law of either Party to this Agreement, are payable by


that Party.



10.2


All stamp duties and registration fees in connection with this Agreement, which may


be prescribed under the national law of the location(s), as mentioned in the Annex(es)


Page 11


B and not being a location situated in the country of either Party to this Agreement


will be shared equally between the Parties.




ARTICLE 11




DURATION, MODIFICATION AND TERMINATION



11.1


This


Agreement


shall


be


effective


from............................



It


shall


supersede


any


previous


arrangements


between


the


Parties


governing


the


provision


of


services


at


locations for which there are valid Annex(es) B to this Agreement.



11.2


Modification of, or additions to this Agreement shall be recorded in Annex(es) B.



11.3


Any notice referred to under this Article 11 given by one Party under this Agreement


shall


be


deemed


properly


given


if


sent


by


registered


letter


to


the


respective


Head


Office of the other Party.



11.4


This Main Agreement shall continue in force until terminated by either Party giving


sixty days prior notice to the other Party.



11.5


Termination


by


either


Party


of


all


or


any


part


of


the


services


to


be


furnished


at


a


specific location requires sixty days prior notice to the other Party. In the event of part


termination of services, consideration shall be given to an adjustment of charges.



11.6


In


the


event


of


the


Carrier's


or


the


Handling


Company's


permit(s)


or


other


authorisation(s)


to


conduct


its


air


transportation


services,


or


to


furnish


the


services


provided


for


in


the


Annex(es)


B,


wholly


or


in


part,


being


revoked,


cancelled,


or


suspended, that Party shall notify the other Party without delay and either Party may


terminate


the


Agreement


or


the


relevant


Annex(es)


B


at


the


effective


date


of


such


revocation,


cancellation


or


suspension


by


giving


to


the


other


Party


notice


thereof


within twenty-four hours after such event.



11.7


Either Party may terminate this Agreement and its Annexes at


any time if the other


Party becomes insolvent, makes a general assignment for the benefit of creditors, or


commits an act of bankruptcy or if a petition in bankruptcy or for its reorganisation or


the readjustment of its indebtedness be filed by or against it, provided the petition is


found justified by the appropriate authority, or if a receiver, trustee or liquidator of all


or substantially all of its property be appointed or applied for.



11.8


Both Parties shall be exempt from obligation if prompt notification is given by either


Party in respect of any failure to perform its obligations under this Agreement arising


from any of the following causes;



-


labour disputes involving complete or partial stoppage of work or delay in the


performance of work;



-


force majeure or any other cause beyond the control of either Party.



Page 12


11.9



In


the


event


of


the


Agreement


or


part


thereof


being


terminated


by


notice


or


otherwise,


such


termination


shall


be


without


prejudice


to


the


accrued


rights


and


liabilities of either Party prior to termination.


11.10 The Handling Company shall have the right at any time to vary the charges set out in


the Annex(es) B provided, however, that the Handling Company has given notice in


writing to the Carrier not less than thirty days prior to the revised charges becoming


effective. The notice shall specify the revised charges which the Handling Company


proposes


to


introduce,


together


with


the


date


on


which


they


are


to


be


brought


into


effect.



Notwithstanding the foregoing, when schedule changes as mentioned in Sub-Article


1.3 affect the handling costs, the Handling Company shall have the right to adjust the


charges as from the date of the schedule change provided that the Handling Company


does so within thirty days of the schedule change.




Signed the



at



for and on behalf of


for and on behalf of


at


Signed the




by





by



STANDARD GROUND HANDLING AGREEMENT



Annex A - Ground Handling Services



to the Standard Ground Handling Agreement





effective from:



Page 13





between:





the case may be,






and:











This Annex A


is valid from:






and replaces:












hereinafter referred to as 'the Carrier' or 'the Handling Company',


as




hereinafter referred to as ‘the Handling Company’ or 'the Carrier',



as the case may be.




IATA AHM 810 APRIL 1998


Page 14



TABLE OF CONTENTS




SECTION 1.




1.1



SECTION 2.






2.1



2.2



2.3



SECTION 3.




3.1



3.2



SECTION 4.




4.1



4.2



4.3



4.4



4.5



4.6



SECTION 5.




5.1



5.2



5.3



5.4



5.5



SECTION 6.




6.1



6.2



6.3



6.4



6.5



6.6



6.7





SECTION 7.


REPRESENTATION AND ACCOMMODATION


General


LOAD CONTROL, COMMUNICATIONS AND DEPARTURE


CONTROL SYSTEM


Load Control


Communications


Departure Control System (DCS)


UNIT LOAD DEVICE (ULD) CONTROL


Handling


Administration


PASSENGERS AND BAGGAGE


General


Departure


Arrival


Baggage Handling


Remote/Off Airport Services


lntermodal Transportation


CARGO AND POST OFFICE MAIL


Cargo Handling - General


Outbound (Export) Cargo


lnbound (Import) Cargo


Transfer/Transit Cargo


Post Office Mail


RAMP


Marshalling


Parking


Ramp to Flight Deck Communication


Loading/Embarking and Unloading/Disembarking


Starting


Safety Measures


Moving of Aircraft


AIRCRAFT SERVICING


Page 15











7.1


7.2


7.3


7.4


7.5


7.6



7.7



7.8



SECTION 8.




8.1



8.2



SECTION 9.




9.1



9.2



9.3



9.4



SECTION 10.



Exterior Cleaning


Interior Cleaning


Toilet Service


Water Service


Cooling and Heating


De-icing/Anti-icing


Services


and


Snow/Ice


Removal


According


to


the


Carrier's Instructions


Cabin Equipment and lnflight Entertainment Material


Storage of Cabin Material


FUEL AND OIL


Fuelling and/or Defuelling


Replenishing of Oils and Fluids


AIRCRAFT MAINTENANCE


Routine Services


Non-routine Services


Material Handling


Parking and Hangar Space


FLIGHT OPERATIONS AND CREW ADMINISTRATION



10.1 General



10.2



Flight Preparation at the Airport of Departure



10.3



Flight Preparation at a Point Different from the Airport of Departure



10.4



In-flight Assistance



10.5



Post-flight Activities



10.6



In-flight Re-despatch



10.7


Crew Administration



SECTION 11.


SURFACE TRANSPORT




11.1


General



11.2


Special Transport



SECTION 12.


CATERING SERVICES




12.1


Liaison and Administration



12.2 Catering Ramp Handling



SECTION 13.


SUPERVISION AND ADMINISTRATION




13.1



Supervisory Functions of Services Provided by Others



13.2



Administrative Functions



SECTION 14.


SECURITY


Page 16













14.1



Passengers and Baggage Screening and Reconciliation


14.2



Cargo and Post Office Mail


14.3



Catering


14.4



Aircraft Security


14.5 Additional Security Services


Page 17


SECTION 1 - REPRESENTATION AND ACCOMMODATION




1.1




1.1.1



1.1.2



1.1.3



1.1.4



1.1.5







1.1.6




As mutually agreed, effect payment, on behalf of the Carrier, including but not limited


to:


(a)


airport, customs, police and other charges relating to the services performed.


(b)


cost for provisions of bond guarantee.


(c)


out-of- pocket expenses, accommodation, transport, etc..


Provide office space for the Carrier



representative(s).


Inform all interested Parties concerning movements of the Carrier's aircraft.


Indicate that the Handling Company is acting as handling agent for the Carrier.


Liaise with local authorities.


If required, arrange guarantee or bond to facilitate the Carrier's activities.


General



SECTION 2 - LOAD CONTROL, COMMUNICATIONS AND


DEPARTURE CONTROL SYSTEM




2.1




2.1.1



2.1.2








2.1.3






Load Control




Convey


and


deliver


flight


documents


between


the


aircraft


and


appropriate


airport



buildings.


(a)


Prepare


(b)



Sign


(c)




Distribute


(d)




Clear


(e)




File


as


appropriate,


documents,


including


but


not


limited


to,


loading


instructions,


loadsheets,


balance


charts,


Captain's


load


information


and


manifests,


in


accordance


with local or international regulations or as reasonably required by the Carrier.


(a)



Compile


(b)



Despatch


statistics, returns and reports, as mutually agreed.


2.2



2.2.1




Communications


(a)


Compile


(b)


Despatch and receive


all


messages


in


connection


with


the


services


performed


by


the


Handling


Company,


using the Carrier's originator code or double signature procedure, as applicable. Inform


the Carrier



representative of the contents of such messages. Charges for transmitting


messages may be recharged to the Carrier.



Page 18


2.2.2





2.2.3




Maintain a


message


file


containing all above mentioned


messages


pertaining


to


each


flight for ninety days.


(a)


Provide


(b)


Operate


suitable means of communication between the ground station and the Carrier's aircraft.



2.3



Departure Control System (DCS)








2.3.1


(a)


Provide



(b)


Operate



equipment and facilities to allow the Handling Company access to the Carrier's DCS, as


mutually agreed.



2.3.2


Access the following facilities in the Carrier's DCS:



(a)


Training programme.



(b)


Check-in.


(c)


Boarding Control.


(d)


Baggage reconciliation.


(e)


Baggage tracing.


(f)


Load Control.



(g)


Other services, as mutually agreed.



SECTION 3 - UNIT LOAD DEVICE (ULD) CONTROL



3.1




3.1.1


Handling


(a)


Provide


or


(b)


Arrange for



suitable storage space for ULDs, as mutually agreed.



Apply


correct


storage


and


handling


techniques


in


accordance


with


the


Carrier's


requirements.



Take


appropriate


action


to


prevent


theft


or


unauthorised


use


of,


or


damage


to


the


Carrier's


ULDs


in


the


custody


of


the


Handling


Company.



Notify


the


Carrier


immediately of any damage to or loss of such items.




3.1.2


3.1.3


3.2




3.2.1





Administration



(a)


(b)


(c)



Take physical inventory of ULD stock and maintain a stock record.


Compile


and


despatch


ULD


Control


Messages


(UCM),


according


to


UCM


procedure.


Compile and despatch Stock Check Messages (SCM), as mutually agreed.


3.2.2



3.2.3


Prepare ULD exchange control (LUC) for all transfers of ULDs and obtain signature(s)


of


the


transferring


and


receiving


carrier(s)


or


approved


third


parties


and


distribute


copies according to the Carrier's instructions.


Handle


lost,


found


and


damaged


ULD


matters


and


notify


the


Carrier


of


such


irregularities.


Page 19




SECTION 4 - PASSENGERS AND BAGGAGE




4.1


4.1.1



4.1.2



4.1.3















4.1.4



4.1.5



4.1.6



4.1.7



4.1.8



General


Inform


passengers


and/or


public


about


time


of


arrival


and/or


departure


of


Carrier's


aircraft and surface transport.


Make arrangements for stopover, transfer and transit passengers and their baggage and


inform them about services available at the airport.


When requested by the Carrier,


(a)


provide


or


(b)


arrange for


special equipment, facilities and specially trained personnel, as available, for assistance


to


(1)


unaccompanied minors.


(2)


disabled passengers.


(3)


VIPs.


(4)


transit without visa passengers (TWOVs).


(5)


deportees.


(6)


others, as specified.


Additional costs may be recharged to the Carrier.


Take care of passengers when flights are interrupted, delayed or cancelled, according to


instructions


given


by


the


Carrier.



If


instructions


do


not


exist,


deal


with


such


cases


according to the practice of the Handling Company.


If applicable, arrange s


torage of baggage in the Customs’ bonded store if required (any


fees to be paid by the passenger).


Notify the Carrier of complaints and claims made by the Carrier's clients and, process


such claims, as mutually agreed.


Handle lost, found and damaged property matters, as mutually agreed.


Report to the Carrier any irregularities discovered in passenger and baggage handling.


4.1.9 (a)


Provide



or



(b)


Arrange for



(1)


check-in position(s),



(2)


service counter(s) / desk(s) for other purposes,



(3)


lounge facilities,



as specified in Annex(es) B.






4.1.10




(a)


or


(b)


Provide


Arrange for


Page 20




personnel and/or facilities for porter service.





4.2



Departure



4.2.1 Check and ensure



(a)


that tickets are valid for the flight(s) for which they are presented. The


check


shall not include the fare



(b)


when requested, check that tickets presented are not blacklisted in the industry


ticket


service


data


base.



Blacklisted


documents


shall


not


be


honoured


and


immediately reported to the Carrier, as mutually agreed.


4.2.2



4.2.3






4.2.4







4.2.5



4.2.6



4.2.7







4.2.8



4.2.9



4.2.10



4.2.11



4.2.12




By mutual agreement, check travel documents (passports, visas, vaccination and other


certificates) for the flight(s) concerned, but without the Handling Company having any


liability.


(a)



(b)



Weigh


and/or


measure


(as


applicable),


and


tag


checked


and


unchecked


baggage.


Effect the conveyance of checked baggage from the baggage


check-in position


to the baggage sorting area.



Additional costs for baggage requiring special handling may be recharged to the Carrier.


(a)


(b)


for


(1)


(2)


Enter


baggage


figures


on


passengers’


ticket(s)


and


detach


applicable


flight


coupon(s)


Enter baggage figures for ticketless passengers, as mutually agreed


initial flight.


subsequent flight(s).


By


mutual


agreement,


make


out


excess


baggage


ticket(s),


collect


excess


baggage


charge(s) and detach applicable excess baggage coupon(s).


As


mutually


agreed,


collect


airport


and


/or


any


other


service


charges


from


departing


passengers accounting therefor to the appropriate authorities.


(a)


(b)


for


(1)


(2)


Carry out the Carrier's seat allocation or selection system


Issue boarding pass(es)


initial flight.


subsequent flight(s).


Direct passengers through controls to the aircraft.


Carry


out


head


check


of


passengers


upon


embarkation.


(Count


to


be


compared


with


aircraft documents.)


Handle Denied Boarding Compensation cases, as agreed with the Carrier.


Provide facility for accepting and processing of unaccompanied baggage.


(a)


(b)


(c)


Provide


Manage


Maintain


Page 21



automated check-in device(s), as mutually agreed. Additional costs may be recharged to


the Carrier.




4.3



Arrival



4.3.1


Direct passengers from aircraft through controls to the terminal landside area.



4.3.2


Deliver baggage in accordance with local procedures.



4.4



Baggage Handling




4.4.1


Handle baggage in the baggage sorting area.



4.4.2


Prepare for delivery onto flights



(a)




bulk baggage.



(b)



ULDs.



according to the Carrier's instructions.



4.4.3


Establish the weight of built-up ULDs.



4.4.4


(a)


Offload bulk baggage from vehicles.



(b)




Break down and/or empty ULDs.



(c)




Check incoming baggage for transfer connections.



4.4.5


(a)



Sort transfer baggage.



(b)



Store transfer baggage for a period to be mutually agreed prior to despatch.



4.4.6


(a)



Provide



or



(b)



Arrange for




transport of transfer baggage to the sorting area of the receiving carrier.



4.4.7



Handle crew baggage, as mutually agreed.



4.5




Remote/Off Airport Services




4.5.1



Inform passengers/public about time of arrival/departure.



4.5.2



Receive departing passengers and baggage.



4.5.3



Carry out passenger and baggage handling as described in Sub-Sections 4.1 and


where applicable.



4.5.4



Direct departing passengers to connecting transport to the airport.



4.5.5



Receive passengers arriving from the airport.



4.5.6


Deliver baggage to passengers in accordance with local procedures.


4.6



lntermodal Transportation



Departure by rail, road or sea



Page 22


4.2,


-


-


-


-


-


-


-


-



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