-
STANDARD GROUND HANDLING AGREEMENT (SGHA)
between:
and:
The
agreement consists of:
MAIN
AGREEMENT,
and, as required,
ANNEX A
(description of
services)
CONTENTS OF MAIN AGREEMENT
DEFINITIONS AND TERMINOLOGY
ARTICLE 1
ARTICLE 2
ARTICLE 3
ARTICLE 4
ARTICLE 5
ARTICLE 6
ARTICLE 7
ARTICLE 8
ARTICLE 9
ARTICLE 10
STAMP
DUTIES, REGISTRATION FEES
ARTICLE 11
DURATION, MODIFICATION AND TERMINATION
IATA AHM 810 APRIL 1998
ARBITRATION
LIABILITY AND
INDEMNITY
ACCOUNTING AND SETTLEMENT
REMUNERATION
STANDARD OF
WORK
CARRIER'S REPRESENTATION
SUBCONTRACTING OF SERVICES
FAIR PRACTICES
PROVISION OF
SERVICES
ANNEX(ES) B
(location(s), agreed services and
charges)
Page 1
DEFINITIONS
AND TERMINOLOGY
For the sake of clarity, the following
definitions and terminology apply to the SGHA;
AIRPORT
TERMINAL
means all buildings used for arrival
and departure handling of
aircraft.
ARRANGE
(or
MAKE ARRANGEMENTS FOR)
implies that the Handling Company
may
request
an
outside
agency
to
perform
the
service
in
question.
The
charge
of
the
outside agency shall be paid by the
Carrier. The Handling Company assumes no
liability
toward the Carrier for such
arrangements.
AS
MUTUALLY
AGREED
or
BY
MUTUAL
AGREEMENT
or
BY
THE
CARRIER'S
REQUEST,
it
is
recommended
that,
whenever
this
terminology
is
used,
such items be
supported by specific documentation or reference.
CARGO
includes
the Carrier’s service cargo and company
mail.
THE
CARRIER'S
AIRCRAFT
means
any
aircraft
owned,
leased,
chartered,
hired
or
operated
or otherwise utilised by or on behalf of the
Carrier and in respect of which the
Carrier has either expressly or
implicitly contracted, instructed or otherwise
requested the
Handling Company to
perform or carry out any ground handling
service(s).
DEPARTURE
CONTROL SYSTEM (DCS)
means an automated
method of performing
check-in, capacity
and load control and dispatch of flights.
ELECTRONIC
DATA
INTERCHANGE
(EDI)
means
the
computer-to-computer
(application-to-application program
processing) transmission of business data in a
standard
format.
LOADS
means baggage, cargo,
mail and any aircraft supplies including ballast.
OWNING CARRIER
means a carrier who is the owner or
lessee of a Unit Load Device.
PASSENGERS
includes the
Carrier's service and free passengers.
PROVIDE
implies
that
the
Handling
Company
itself
assumes
responsibility
for
the
provision
of the service in question.
RECEIVING
CARRIER
means
a
carrier
who
receives
a
Unit
Load
Device
from
a
transferring carrier at a transfer
point.
SPECIAL
SHIPMENTS
means,
for
example,
perishables,
live
animals,
valuables,
vulnerable cargo, news material,
dangerous goods etc.
SPECIALISED
CARGO
PRODUCTS
means,
for
example,
express
cargo,
courier
shipments, same day
delivery.
Page 2
TECHNICAL
LANDING
is
a
landing
for
other
than
commercial
reasons
where
no
physical
change of load occurs.
TICKET
means either the
document entitled
any electronic ticket
data held in the Carrier's data base.
TRANSFERRING
CARRIER
means
a
carrier
who
transfers
a
Unit
Load
Device
to
a
receiving
carrier at a transfer point.
TRANSIT FLIGHT
is an
aircraft making an intermediate landing for
commercial reasons
where a change of
load occurs.
TRUCK
HANDLING
means
loading
and/or
unloading
a
truck
operating
as
a
Truck
Service.
TRUCK
SERVICE
means
a
service
operated
by
truck
on
behalf
of
an
airline
carrying
loads documented in
accordance with the applicable IATA and/or ICAO
rules, regulations
and
procedures.
In
the
Main
Agreement
and
in
Annex
A,
the
word
“
aircraft
will
read
meant
under
the
above
definitions.
In
Section
5,
Item
5.3.1
(a)
of
Annex
A,
the
word
cargo
between warehouse and truck or between two trucks
or between two warehouses.
TURNROUND FLIGHT
is an
aircraft terminating a flight and subsequently
originating
another flight following a
complete change of load.
UNIT LOAD DEVICES (ULDS)
means devices which interface directly
with an aircraft
restraint system and
are registered by the IATA ULD Technical Board.
Page 3
MAIN
AGREEMENT
An
Agreement made between:
having its
principal office at:
hereinafter
referred to as 'the Carrier' or 'the Handling
Company' as the case may be,
and:
having its principal office
at:
hereinafter referred to
as 'the Handling Company’ or 'the Carrier', as the
case may be,
[the Carrier and/or the Handling
Company may hereinafter be referred to as
WHEREBY THE
PARTIES AGREE AS FOLLOWS:
ARTICLE 1
PROVISION OF SERVICES
1.1
General
The services
will be made available within the limits of
possibilities of the Handling
Company
and
in
accordance
with
the
applicable
IATA
and/or
ICAO
and/or
other
governing rules, regulations and
procedures.
It
is not considered necessary or possible to specify
every detail of the services it being
generally understood what such services
comprise and the standards to be attained in
their performance.
1.2
Documents for Ground
Handling
Documents
used
for
ground
handling
will
be
the
Handling
Company's
own
documents,
where
applicable,
provided
these
documents
comply
with
standardised
formats
that
may
apply
under
IATA
and/or
ICAO
and/or
other
governing
rules,
regulations and procedures.
1.3
Scheduled
Flights
The
Handling
Company
agrees
to
provide
for
the
Carrier's
Aircraft
for
flights
operating
on
an
agreed
schedule
at
the
location(s)
mentioned
in
the
Annex(es)
B,
those services of Annex A
as are listed in the Annex B for the respective
locations.
The
Carrier,
in
turn,
agrees
to
inform
the
Handling
Company
as
soon
as
possible
about any changes
of schedule and/or frequencies and/or types of
aircraft.
Page 4
1.4
Extra Flights
The
Handling
Company
will
also
provide
the
services
to
the
Carrier's
Aircraft
for
flights
in
addition
to
the
agreed
schedule
at
the
same
locations,
provided
that
reasonable prior notice
is given and the provision of such additional
services will not
prejudice commitments
already undertaken.
Priority
In
case
of
multiple
handling,
priority
shall,
as
far
as
possible,
be
given
to
aircraft
operating on schedule.
Emergency Assistance
In case of emergency, including but not
limited to, forced landings, accidents or acts
of
violence,
the
Handling
Company
shall
without
delay
and
without
waiting
for
instructions
from
the
Carrier
take
all
reasonable
and
possible
measures
to
assist
passengers and crew
and to safeguard and protect from loss or damage
baggage, cargo
and mail carried in the
aircraft.
The
Carrier
shall
reimburse
the
Handling
Company
at
cost
for
any
extra
expenses
incurred in
rendering such assistance.
Additional
Services
As far as possible,
the Handling Company will, upon request, provide
to the Carrier
any additional services.
Such services may be governed by special
conditions to be
agreed between the
Parties.
Other Locations
In
case
of
occasional
flights
of
the
Carrier’s
Aircraft
at
locations
which
are
not
designated
in
the
present
Agreement,
where
the
Handling
Company
maintains
a
ground handling organisation, the
Handling Company shall, on
request,
make
every
effort, subject to the means locally
available, to furnish necessary services.
1.5
1.6
1.7
1.8
ARTICLE 2
FAIR PRACTICES
2.1
The
Handling
Company
will
take
all
practicable
measures
to
ensure
that
sales
information
contained
in
the
Carrier’s
flight
documents
is
made
available
for
the
purposes
of the Carrier only.
2.2
Neither
Party to this Agreement shall disclose any
information contained in Annex(es)
B
to
outside
parties
without
the
prior
consent
of
the
other
Party,
unless
such
Page 5
information
is
specifically
required
by
applicable
law
or
by
governmental
or
authorities' regulations, in which case
the other Party will be notified accordingly.
ARTICLE
3
SUBCONTRACTING
OF SERVICES
3.1
The
Handling
Company
is
entitled
to
delegate
any
of
the
agreed
services
to
subcontractors
with
the
Carrier’s
consent,
which
consent
shall
not
be
unreasonably
withheld. It is understood that, in
this case, the Handling Company shall nevertheless
be responsible to the Carrier for the
proper rendering of such services as if they had
been performed by the Handling Company
itself. Any subcontracting of services will
be recorded in the Annex(es) B
concerned.
3.2
The Carrier shall not appoint any other
person, company or organisation to provide the
services
which
the
Handling
Company
has
agreed
to
provide
by
virtue
of
this
Agreement,
except
in
such
special
cases
as
shall
be
mutually
agreed
between
the
Parties.
ARTICLE 4
CARRIER'S REPRESENTATION
4.1
The Carrier
may maintain at its own cost, its own
representative(s) at the location(s)
designated
in
the
Annex(es)
B.
Such
representative(s)
and
representative(s)
of
the
Carrier's
Head
Office
may
inspect
the
services
furnished
to
the
Carrier
by
the
Handling
Company
pursuant
to
this
Agreement,
advise
and
assist
the
Handling
Company and render
to the Carrier's clients such assistance as shall
not interfere with
the furnishing of
services by the Handling Company.
4.2
The Carrier may, by
prior written notice to the Handling Company and
at its own cost,
engage
an
organisation
(hereinafter
referred
to
as
'the
Supervisor')
to
supervise
the
services of the Handling Company at the
location(s) designated in Annex(es) B. Such
notice shall contain a description of
the services to be supervised.
The Supervisor shall have
the same authority as defined above in Sub-Article
4.1 for
the Carrier's own
representative.
4.3
Such
assistance,
when
performed
by
the
Carrier’s
representative(s)
and/or
Supervisor(s)
will
be
the
sole
responsibility
of
the
Carrier,
unless
requested
by
the
Handling
Company.
ARTICLE 5
STANDARD OF WORK
Page 6
5.1
The Handling
Company shall carry out all technical and flight
operations services in
accordance
with
the
Carrier's
instructions,
receipt
of
which
must
be
confirmed
in
writing to the Carrier by
the Handling Company.
In
the
case
of
absence
of
instructions
by
the
Carrier,
the
Handling
Company
shall
follow its own standard practices and
procedures.
Other
services
also
having
a
safety
aspect,
for
example,
load
control,
loading
of
aircraft
and
handling
of
dangerous
goods,
shall
be
carried
out
in
accordance
with
applicable
IATA
and/or
ICAO
and/or
other
governing
rules,
regulations
and
procedures.
5.2
All
other
services
shall
be
provided
in
accordance
with
standard
practices
and
procedures usually
followed by the Handling Company and in accordance
with world-
wide
industry
standards.
The
Handling
Company
will
comply
with
reasonable
requests of the
Carrier as long as these do not conflict with the
applicable orders and
regulations of
the appropriate authorities.
The
Handling Company agrees to take all possible steps
to ensure that, with regard to
contracted
services,
the
Carrier’s
Aircraft,
crews,
passengers
and
load
receive
treatment
not
less
favourable
than
that
given
by
the
Handling
Company
to
other
Carriers or its own comparable
operation at the same location.
The
Handling Company agrees to ensure that
authorisations of specialised personnel
performing services for the Carrier are
kept up-to-date. If at any time the Handling
Company is
unable to
provide authorised personnel
as requested by the Carrier, the
Handling Company shall inform the
Carrier immediately.
The
Carrier
shall
supply
the
Handling
Company
with
sufficient
information
and
instructions to enable the Handling
Company to perform its handling properly.
In the provision of the services as a
whole, due regard shall be paid to safety,
security,
local
and
international
regulations,
applicable
IATA
and/or
ICAO
and/or
other
governing rules, regulations and
procedures and the aforementioned request(s) of
the
Carrier in such a manner that
delays and damage to the Carrier's Aircraft and
load are
avoided and the general public
is given the best impression of air transport.
The
Handling
Company
must
report
to
the
Carrier's
representative
immediately
all
loss of or damage, threatened or
actual, to aircraft and loads noticed in the
course of
the
handling
or
which
in
any
other
way
comes
to
the
knowledge
of
the
Handling
Company.
The Parties shall reach mutual
agreement on the quality standards for any
services, not
excluding
those
covered
by
Sub-Article
5.1
above.
Such
quality
standards
for
a
specific
location may form part of the applicable Annex B.
The Handling Company
agrees to take all
possible steps to ensure that, with regard to
contracted services, the
agreed upon
quality standards will be met.
5.3.
5.4
5.5
5.6
5.7
5.8
Page 7
ARTICLE 6
REMUNERATION
6.1
In consideration of the
Handling Company providing the services, the
Carrier agrees
to pay to the Handling
Company the charges set
out
in
the respective Annex(es)
B.
The Carrier further agrees to pay
the proper charges of the Handling Company and to
discharge all additional expenditure
incurred for providing the services referred to in
Sub-Articles 1.4, 1.6, 1.7 and 1.8.
6.2
The charges
set out in Annex(es) B do not include:
?
any
charges,
fees
or
taxes
imposed
or
levied
by
the
Airport,
Customs
or
other
authorities
against
the
Carrier
or
the
Handling
Company
in
connection
with
the
provision of services
herein by the Handling Company or in connection
with the
Carrier's flights.
?
expenses
incurred
in
connection
with
stopover
and
transfer
passengers
and
with
the
handling of passengers for interrupted, delayed or
cancelled flights.
Such
charges,
fees,
taxes
or
other
expenses
as
outlined
above
shall
be
borne
ultimately by the Carrier;
ARTICLE 7
ACCOUNTING AND SETTLEMENT
7.1
The
Handling
Company
shall
invoice
the
Carrier
monthly
with
the
charges
arising
from the provision
of the handling services of Annex A as listed in
Annex(es) B at the
rates of charges set
out in Annex(es) B.
7.2
Settlement
shall
be
effected
through
the
IATA
Clearing
House
unless
otherwise
agreed in Annex(es) B.
ARTICLE 8
LIABILITY AND INDEMNITY
In this Article, all
references to:
(a)
“the
Carrier
or
Handling
Company
shall
include
their
employees,
servants, agents
and subcontractors;
(b)
of ground handling services
included in Annex A, whether fixed or mobile, and
(c)
Page 8
8.1
Except as stated in Sub-Article 8.5,
the Carrier shall not make any claim against the
Handling
Company
and
shall
indemnify
it
(subject
as
hereinafter
provided)
against
any legal liability
for claims or suits, including costs and expenses
incidental thereto,
in respect of:
(a)
delay, injury or death
of persons carried or to be carried by the
Carrier;
(b)
injury or death of any employee of the
Carrier;
(c)
(d)
damage to or loss of
property owned or operated by, or on behalf of,
the Carrier
and any consequential loss
or damage;
arising from an
act or omission of the Handling Company in the
performance of this
Agreement
unless
done
with
intent
to
cause
damage,
death,
delay,
injury
or
loss
or
recklessly
and
with
the
knowledge
that
damage,
death,
delay,
injury
or
loss
would
probably result.
PROVIDED
THAT
all
claims
or
suits
arising
hereunder
shall
be
dealt
with
by
the
Carrier; and
PROVIDED
ALSO
THAT
the
Handling
Company
shall
notify
the
Carrier
of
any
claims or suits without undue delay and
shall furnish
such
assistance
as
the
Carrier
may reasonably
require.
PROVIDED
ALSO
THAT
where
any
of
the
services
performed
by
the
Handling
Company
hereunder
relate
to
the
carriage
by
the
Carrier
of
passengers,
baggage
or
cargo direct to or from a
place in the United States of America then if the
limitations
of liability imposed by
Article 22 of the Warsaw Convention would have
applied if
any such act or omission had
been committed by the Carrier but are held by a
Court
not to be applicable to such act
or omission committed by the Handling Company in
performing this Agreement then upon
such decision of the Court the indemnity of the
Carrier
to
the
Handling
Company
hereunder
shall
be
limited
to
an
amount
not
exceeding
the
amount
for
which
the
Carrier
would
have
been
liable
if
it
had
committed such act or omission.
8.2
The
Carrier
shall
not
make
any
claim
against
the
Handling
Company
in
respect
of
damage,
death,
delay,
injury
or
loss
to
third
parties
caused
by
the
operation
of
the
Carrier's
aircraft
arising
from
an
act
or
omission
of
the
Handling
Company
in
the
performance of this Agreement unless
done with intent to cause damage, death, delay,
injury or loss or recklessly and with
knowledge that damage, death, delay, injury or
loss would probably result.
damage to or delay or loss of baggage,
cargo or mail carried or to be carried by
the Carrier, and
8.3
(a)
Notwithstanding the provisions of Sub-Article 8.1,
in the case of claims rising
Page 9
out of surface
transportation which is provided on behalf of the
Carrier and is
part of the operation of
loading/embarking or unloading/disembarking and/or
is
covered by the Carrier's Contract of
Carriage the indemnity shall not exceed the
limits specified in the said Contract
of Carriage.
(b)
In the case of claims arising out of
surface transportation which is not provided
on behalf of the Carrier and/or is not
part of the operation of loading/embarking
or
unloading/disembarking
and/or
is
not
covered
by
the
Carrier's
Contract
of
Carriage the waiver and
indemnity herein contained shall not apply.
8.4
(a)
(b)
damage
to
or
loss
of
property
owned
or
operated
by,
or
on
behalf
of,
the
Handling Company and any consequential
loss or damage;
arising
from an act or omission of the Carrier in the
performance of this Agreement
unless
done with intent to cause damage, death, delay,
injury or loss or recklessly and
with
knowledge that damage, death, delay, injury or
loss would probably result.
8.5
Notwithstanding
Sub-Article
8.1
(d),
the
Handling
Company
shall
indemnify
the
Carrier against any physical loss of or
damage to the Carrier's Aircraft caused by the
Handling
Company's
negligent
operation
of
ground
support
equipment
PROVIDED
ALWAYS THAT the Handling Company's
liability shall be limited to any such loss
of or damage to the Carrier's Aircraft
not exceeding the limits stated in Annex(es) B
which shall not, in any event, exceed
USD 1,500,000 except that loss or damage in
respect of any incident below USD 3,000
shall not be indemnified.
For
the
avoidance
of
doubt,
save
as
expressly
stated,
this
Sub-Article
8.5
does
not
affect
or
prejudice
the
generality
of
the
provisions
of
Sub-Article
8.1
including
the
principle that the Carrier shall not
make any claim against the Handling Company and
shall indemnify it against any
liability in respect of any and all consequential
loss or
damage howsoever arising.
injury
to
or
death
of
any
employees
of
the
Handling
Company,
its
servants,
agents or subcontractors; and
The
Handling
Company
shall
not
make
any
claim
against
the
Carrier
and
shall
indemnify it (subject as hereinafter
provided) against any legal liability for claims
or
suits, including costs and expenses
incidental thereto, in respect of:
ARTICLE 9
ARBITRATION
9. 1
Any
dispute
or
claim
concerning
the
scope,
meaning,
construction
or
effect
of
this
Agreement or arising
therefrom shall be referred to and finally settled
by arbitration in
accordance with
the procedures set
forth
below and, if necessary,
judgement
on
the
award rendered may be entered in any
Court having jurisdiction thereof:
Page 10
(1)
If
the Parties agree to the appointment of a single
arbitrator the arbitral tribunal
shall
consist of him alone. The arbitrator may be
appointed either directly by the
Parties or, at their request, by the
IATA Director General.
(2)
If
they
do
not
so
agree
to
the
appointment
of
a
single
arbitrator,
the
arbitral
tribunal shall consist of three
arbitrators appointed as follows:
(a)
If only two
Parties are involved in the dispute each Party
shall appoint one
of
the
three
arbitrators.
Should
either
Party
fail
to
appoint
his
arbitrator
such appointment
shall be made by the IATA Director General;
(b)
if more than two parties are involved
in the dispute they shall jointly agree
on the appointment of two of the
arbitrators. Failing unanimous agreement
thereon, such appointment shall be made
by the IATA Director General;
(c)
the
two
arbitrators
appointed
in
the
manner
provided
above
shall
appoint
the third
arbitrator, who shall act as chairman. Should
they fail to agree on
the appointment
of the third arbitrator, such appointment shall be
made by
the IATA Director General.
(3)
The IATA
Director General may, at the request of any Party
concerned, fix any
time
limit
he
finds
appropriate
within
which
the
Parties
or
the
arbitrators
appointed by the
Parties, shall constitute the arbitral tribunal.
Upon expiration
of this time limit, the
IATA Director General shall take the action
prescribed in
the preceding paragraph
to constitute the tribunal.
(4)
When
the
arbitral
tribunal
consists
of
three
arbitrators,
its
decision
shall
be
given by a majority vote.
(5)
The arbitral tribunal
shall settle its own procedure and if necessary
shall decide
the law to be applied.
The award shall include a direction concerning
allocation
of costs and
expenses
of
and
incidental
to
the
arbitration
(including
arbitrator
fees).
(6)
The award
shall be final and conclusively binding upon the
Parties.
ARTICLE 10
STAMP DUTIES, REGISTRATION FEES
10.1
All stamp
duties and registration fees in connection with
this Agreement, which may
be prescribed
under the national law of either Party to this
Agreement, are payable by
that Party.
10.2
All stamp
duties and registration fees in connection with
this Agreement, which may
be prescribed
under the national law of the location(s), as
mentioned in the Annex(es)
Page 11
B and not being a location situated in
the country of either Party to this Agreement
will be shared equally between the
Parties.
ARTICLE 11
DURATION, MODIFICATION AND TERMINATION
11.1
This
Agreement
shall
be
effective
from............................
It
shall
supersede
any
previous
arrangements
between
the
Parties
governing
the
provision
of
services
at
locations for which there are valid
Annex(es) B to this Agreement.
11.2
Modification of, or
additions to this Agreement shall be recorded in
Annex(es) B.
11.3
Any notice referred to under this
Article 11 given by one Party under this Agreement
shall
be
deemed
properly
given
if
sent
by
registered
letter
to
the
respective
Head
Office of the other
Party.
11.4
This
Main Agreement shall continue in force until
terminated by either Party giving
sixty
days prior notice to the other Party.
11.5
Termination
by
either
Party
of
all
or
any
part
of
the
services
to
be
furnished
at
a
specific location requires
sixty days prior notice to the other Party. In the
event of part
termination of services,
consideration shall be given to an adjustment of
charges.
11.6
In
the
event
of
the
Carrier's
or
the
Handling
Company's
permit(s)
or
other
authorisation(s)
to
conduct
its
air
transportation
services,
or
to
furnish
the
services
provided
for
in
the
Annex(es)
B,
wholly
or
in
part,
being
revoked,
cancelled,
or
suspended, that Party
shall notify the other Party without delay and
either Party may
terminate
the
Agreement
or
the
relevant
Annex(es)
B
at
the
effective
date
of
such
revocation,
cancellation
or
suspension
by
giving
to
the
other
Party
notice
thereof
within twenty-four hours after such
event.
11.7
Either Party may terminate this
Agreement and its Annexes at
any time
if the other
Party becomes insolvent,
makes a general assignment for the benefit of
creditors, or
commits an act of
bankruptcy or if a petition in bankruptcy or for
its reorganisation or
the readjustment
of its indebtedness be filed by or against it,
provided the petition is
found
justified by the appropriate authority, or if a
receiver, trustee or liquidator of all
or substantially all of its property be
appointed or applied for.
11.8
Both Parties shall be
exempt from obligation if prompt notification is
given by either
Party in respect of any
failure to perform its obligations under this
Agreement arising
from any of the
following causes;
-
labour disputes involving complete or
partial stoppage of work or delay in the
performance of work;
-
force majeure or any other
cause beyond the control of either Party.
Page 12
11.9
In
the
event
of
the
Agreement
or
part
thereof
being
terminated
by
notice
or
otherwise,
such
termination
shall
be
without
prejudice
to
the
accrued
rights
and
liabilities of either
Party prior to termination.
11.10 The
Handling Company shall have the right at any time
to vary the charges set out in
the
Annex(es) B provided, however, that the Handling
Company has given notice in
writing to
the Carrier not less than thirty days prior to the
revised charges becoming
effective.
The notice shall specify the revised charges which
the Handling Company
proposes
to
introduce,
together
with
the
date
on
which
they
are
to
be
brought
into
effect.
Notwithstanding the foregoing, when
schedule changes as mentioned in Sub-Article
1.3 affect the handling costs, the
Handling Company shall have the right to adjust
the
charges as from the date of the
schedule change provided that the Handling Company
does so within thirty days of the
schedule change.
Signed the
at
for and on behalf of
for and on behalf of
at
Signed the
by
by
STANDARD
GROUND HANDLING AGREEMENT
Annex A - Ground Handling Services
to the Standard Ground
Handling Agreement
effective from:
Page 13
between:
the case may
be,
and:
This Annex A
is valid from:
and replaces:
hereinafter referred to as 'the
Carrier' or 'the Handling Company',
as
hereinafter
referred to as ‘the Handling Company’ or 'the
Carrier',
as the case may
be.
IATA AHM
810 APRIL 1998
Page 14
TABLE OF CONTENTS
SECTION 1.
1.1
SECTION 2.
2.1
2.2
2.3
SECTION 3.
3.1
3.2
SECTION 4.
4.1
4.2
4.3
4.4
4.5
4.6
SECTION 5.
5.1
5.2
5.3
5.4
5.5
SECTION 6.
6.1
6.2
6.3
6.4
6.5
6.6
6.7
SECTION 7.
REPRESENTATION AND ACCOMMODATION
General
LOAD CONTROL,
COMMUNICATIONS AND DEPARTURE
CONTROL
SYSTEM
Load Control
Communications
Departure
Control System (DCS)
UNIT LOAD DEVICE
(ULD) CONTROL
Handling
Administration
PASSENGERS
AND BAGGAGE
General
Departure
Arrival
Baggage Handling
Remote/Off
Airport Services
lntermodal
Transportation
CARGO AND POST OFFICE
MAIL
Cargo Handling - General
Outbound (Export) Cargo
lnbound (Import) Cargo
Transfer/Transit Cargo
Post
Office Mail
RAMP
Marshalling
Parking
Ramp to Flight Deck
Communication
Loading/Embarking and
Unloading/Disembarking
Starting
Safety Measures
Moving of
Aircraft
AIRCRAFT SERVICING
Page 15
7.1
7.2
7.3
7.4
7.5
7.6
7.7
7.8
SECTION 8.
8.1
8.2
SECTION 9.
9.1
9.2
9.3
9.4
SECTION 10.
Exterior Cleaning
Interior
Cleaning
Toilet Service
Water Service
Cooling and
Heating
De-icing/Anti-icing
Services
and
Snow/Ice
Removal
According
to
the
Carrier's Instructions
Cabin
Equipment and lnflight Entertainment Material
Storage of Cabin Material
FUEL AND OIL
Fuelling and/or
Defuelling
Replenishing of Oils and
Fluids
AIRCRAFT MAINTENANCE
Routine Services
Non-routine
Services
Material Handling
Parking and Hangar Space
FLIGHT OPERATIONS AND CREW
ADMINISTRATION
10.1
General
10.2
Flight Preparation at the Airport of
Departure
10.3
Flight Preparation at a Point Different
from the Airport of Departure
10.4
In-flight
Assistance
10.5
Post-flight Activities
10.6
In-flight
Re-despatch
10.7
Crew Administration
SECTION 11.
SURFACE
TRANSPORT
11.1
General
11.2
Special Transport
SECTION 12.
CATERING
SERVICES
12.1
Liaison and Administration
12.2 Catering Ramp Handling
SECTION 13.
SUPERVISION AND ADMINISTRATION
13.1
Supervisory Functions of
Services Provided by Others
13.2
Administrative Functions
SECTION 14.
SECURITY
Page 16
14.1
Passengers and Baggage Screening and
Reconciliation
14.2
Cargo and Post Office Mail
14.3
Catering
14.4
Aircraft
Security
14.5 Additional
Security Services
Page 17
SECTION 1 - REPRESENTATION AND
ACCOMMODATION
1.1
1.1.1
1.1.2
1.1.3
1.1.4
1.1.5
1.1.6
As mutually agreed, effect
payment, on behalf of the Carrier, including but
not limited
to:
(a)
airport, customs, police and other
charges relating to the services performed.
(b)
cost for provisions of
bond guarantee.
(c)
out-of-
pocket expenses, accommodation, transport, etc..
Provide office space for the
Carrier
抯
representative(s).
Inform all interested Parties
concerning movements of the Carrier's aircraft.
Indicate that the Handling Company is
acting as handling agent for the Carrier.
Liaise with local authorities.
If required, arrange guarantee or bond
to facilitate the Carrier's activities.
General
SECTION 2
- LOAD CONTROL, COMMUNICATIONS AND
DEPARTURE CONTROL SYSTEM
2.1
2.1.1
2.1.2
2.1.3
Load Control
Convey
and
deliver
flight
documents
between
the
aircraft
and
appropriate
airport
buildings.
(a)
Prepare
(b)
Sign
(c)
Distribute
(d)
Clear
(e)
File
as
appropriate,
documents,
including
but
not
limited
to,
loading
instructions,
loadsheets,
balance
charts,
Captain's
load
information
and
manifests,
in
accordance
with local or
international regulations or as reasonably
required by the Carrier.
(a)
Compile
(b)
Despatch
statistics, returns and reports, as
mutually agreed.
2.2
2.2.1
Communications
(a)
Compile
(b)
Despatch and receive
all
messages
in
connection
with
the
services
performed
by
the
Handling
Company,
using the Carrier's originator code or
double signature procedure, as applicable. Inform
the Carrier
抯
representative of the contents of such messages.
Charges for transmitting
messages may
be recharged to the Carrier.
Page 18
2.2.2
2.2.3
Maintain a
message
file
containing all above mentioned
messages
pertaining
to
each
flight
for ninety days.
(a)
Provide
(b)
Operate
suitable means of
communication between the ground station and the
Carrier's aircraft.
2.3
Departure
Control System (DCS)
2.3.1
(a)
Provide
(b)
Operate
equipment and facilities to allow the
Handling Company access to the Carrier's DCS, as
mutually agreed.
2.3.2
Access the following
facilities in the Carrier's DCS:
(a)
Training programme.
(b)
Check-in.
(c)
Boarding Control.
(d)
Baggage reconciliation.
(e)
Baggage tracing.
(f)
Load Control.
(g)
Other
services, as mutually agreed.
SECTION 3 - UNIT LOAD DEVICE (ULD)
CONTROL
3.1
3.1.1
Handling
(a)
Provide
or
(b)
Arrange for
suitable storage space for ULDs, as
mutually agreed.
Apply
correct
storage
and
handling
techniques
in
accordance
with
the
Carrier's
requirements.
Take
appropriate
action
to
prevent
theft
or
unauthorised
use
of,
or
damage
to
the
Carrier's
ULDs
in
the
custody
of
the
Handling
Company.
Notify
the
Carrier
immediately of any
damage to or loss of such items.
3.1.2
3.1.3
3.2
3.2.1
Administration
(a)
(b)
(c)
Take physical inventory of
ULD stock and maintain a stock record.
Compile
and
despatch
ULD
Control
Messages
(UCM),
according
to
UCM
procedure.
Compile and despatch Stock Check
Messages (SCM), as mutually agreed.
3.2.2
3.2.3
Prepare ULD exchange control (LUC) for
all transfers of ULDs and obtain signature(s)
of
the
transferring
and
receiving
carrier(s)
or
approved
third
parties
and
distribute
copies according
to the Carrier's instructions.
Handle
lost,
found
and
damaged
ULD
matters
and
notify
the
Carrier
of
such
irregularities.
Page 19
SECTION 4 -
PASSENGERS AND BAGGAGE
4.1
4.1.1
4.1.2
4.1.3
4.1.4
4.1.5
4.1.6
4.1.7
4.1.8
General
Inform
passengers
and/or
public
about
time
of
arrival
and/or
departure
of
Carrier's
aircraft and
surface transport.
Make arrangements
for stopover, transfer and transit passengers and
their baggage and
inform them about
services available at the airport.
When
requested by the Carrier,
(a)
provide
or
(b)
arrange for
special
equipment, facilities and specially trained
personnel, as available, for assistance
to
(1)
unaccompanied minors.
(2)
disabled passengers.
(3)
VIPs.
(4)
transit
without visa passengers (TWOVs).
(5)
deportees.
(6)
others, as specified.
Additional costs may be recharged to
the Carrier.
Take care of passengers
when flights are interrupted, delayed or
cancelled, according to
instructions
given
by
the
Carrier.
If
instructions
do
not
exist,
deal
with
such
cases
according to the practice of the
Handling Company.
If applicable,
arrange s
torage of baggage in the
Customs’ bonded store if required (any
fees to be paid by the passenger).
Notify the Carrier of complaints and
claims made by the Carrier's clients and, process
such claims, as mutually agreed.
Handle lost, found and damaged property
matters, as mutually agreed.
Report to
the Carrier any irregularities discovered in
passenger and baggage handling.
4.1.9
(a)
Provide
or
(b)
Arrange for
(1)
check-in
position(s),
(2)
service counter(s) / desk(s) for other
purposes,
(3)
lounge facilities,
as specified in Annex(es) B.
4.1.10
(a)
or
(b)
Provide
Arrange for
Page 20
personnel and/or facilities for porter
service.
4.2
Departure
4.2.1
Check and ensure
(a)
that tickets are valid for the
flight(s) for which they are presented. The
check
shall not include the
fare
(b)
when
requested, check that tickets presented are not
blacklisted in the industry
ticket
service
data
base.
Blacklisted
documents
shall
not
be
honoured
and
immediately reported to the Carrier, as
mutually agreed.
4.2.2
4.2.3
4.2.4
4.2.5
4.2.6
4.2.7
4.2.8
4.2.9
4.2.10
4.2.11
4.2.12
By mutual agreement, check travel
documents (passports, visas, vaccination and other
certificates) for the flight(s)
concerned, but without the Handling Company having
any
liability.
(a)
(b)
Weigh
and/or
measure
(as
applicable),
and
tag
checked
and
unchecked
baggage.
Effect the conveyance of checked
baggage from the baggage
check-in
position
to the baggage sorting area.
Additional costs for
baggage requiring special handling may be
recharged to the Carrier.
(a)
(b)
for
(1)
(2)
Enter
baggage
figures
on
passengers’
ticket(s)
and
detach
applicable
flight
coupon(s)
Enter baggage
figures for ticketless passengers, as mutually
agreed
initial flight.
subsequent flight(s).
By
mutual
agreement,
make
out
excess
baggage
ticket(s),
collect
excess
baggage
charge(s) and detach
applicable excess baggage coupon(s).
As
mutually
agreed,
collect
airport
and
/or
any
other
service
charges
from
departing
passengers
accounting therefor to the appropriate
authorities.
(a)
(b)
for
(1)
(2)
Carry out the Carrier's seat allocation
or selection system
Issue boarding
pass(es)
initial flight.
subsequent flight(s).
Direct
passengers through controls to the aircraft.
Carry
out
head
check
of
passengers
upon
embarkation.
(Count
to
be
compared
with
aircraft documents.)
Handle Denied Boarding Compensation
cases, as agreed with the Carrier.
Provide facility for accepting and
processing of unaccompanied baggage.
(a)
(b)
(c)
Provide
Manage
Maintain
Page 21
automated check-in device(s), as
mutually agreed. Additional costs may be recharged
to
the Carrier.
4.3
Arrival
4.3.1
Direct passengers from aircraft through
controls to the terminal landside area.
4.3.2
Deliver
baggage in accordance with local procedures.
4.4
Baggage Handling
4.4.1
Handle baggage in the
baggage sorting area.
4.4.2
Prepare for delivery onto flights
(a)
bulk baggage.
(b)
ULDs.
according to the Carrier's
instructions.
4.4.3
Establish the weight of built-up ULDs.
4.4.4
(a)
Offload bulk baggage from vehicles.
(b)
Break down and/or empty ULDs.
(c)
Check incoming baggage for transfer
connections.
4.4.5
(a)
Sort
transfer baggage.
(b)
Store transfer baggage for
a period to be mutually agreed prior to despatch.
4.4.6
(a)
Provide
or
(b)
Arrange for
transport of transfer
baggage to the sorting area of the receiving
carrier.
4.4.7
Handle crew baggage, as mutually
agreed.
4.5
Remote/Off Airport
Services
4.5.1
Inform passengers/public
about time of arrival/departure.
4.5.2
Receive
departing passengers and baggage.
4.5.3
Carry out
passenger and baggage handling as described in
Sub-Sections 4.1 and
where applicable.
4.5.4
Direct departing passengers to
connecting transport to the airport.
4.5.5
Receive
passengers arriving from the airport.
4.5.6
Deliver baggage to
passengers in accordance with local procedures.
4.6
lntermodal
Transportation
Departure
by rail, road or sea
Page 22
4.2,
-
-
-
-
-
-
-
-
-
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